Hamid Manesh
Head of Operations
Experience
Head of Operations
transact – AI-native company intelligence
Responsible for operations build-up and scaling
Defining the global digital strategy and roadmap
Acting as product owner for the AI applications
Developing and maintaining strategic networks to support customers’ change
Responsible for custom projects and change management
Product owner for an AI native application that shortens research cycles from 2 weeks to 1-2 days
Introduced an AI agent to optimize company and market analysis processes
Established strategic partnerships with major data and technology incumbents
Delivered dedicated customer projects in scope, time and budget
President IT & Digitalization
Schaeffler AAM – Automotive aftersales
Responsible for overall IT & Digitalization of the Business Division
Heading the global digital transformation strategy and roadmap
Leading the teams of digital consulting, agile delivery for customer facing software, data science and digital innovation
Developing and maintaining strategic networks to support change
Heading strategic projects and programs such as introduction of future CRM, new digital customer touchpoints, strategic workforce development and data-driven decision-making solutions
Driving the implementation of AAM Enterprise- and IT-Architecture
Built a diverse and high performing global team of over 50 internal and external employees
Redesigned an existing CRM implementation, resulting in savings of over 3 M EUR over a period of 4 years
Developed new business models with over 50 M EUR turnover per annum
Relaunched all digital touchpoints towards customer centric sales and services channels with over 30 M user interactions per annum
Implemented over 30 data analytics and data science solutions including AI/ML based pricing as well as customer demand forecasting
Set up the first business divisional data science team and processes with full delivery responsibility on corporate analytics infrastructure
Introduced an employee mindset assessment and learning journeys to improve organizational readiness for transformation
Established a cross-functional innovation process & governance model
Manager, Authorized Officer (ppa.)
Ernst & Young – Advisory
Leading innovation strategy development and performance improvement projects
Acting as expert contact for digitalization strategy for customer projects, sales pitch presentations and interviews
Fostering the scaling of EY’s telecommunication practice in GSA
Holding sales responsibility for over 1 M EUR consulting services per annum
Counseling and coaching selected team members
Focusing on industries: Telecommunication, Media, Technology
Implemented change management and redesigned contact-to-cash processes affecting 18 000 employees at a global software company
Developed a new user experience and introduced an e-commerce platform as part of a digital sales growth strategy with over 300 M EUR turnover per annum
Designed a strategy and provided go-to-market support for a SaaS digital advertising platform of a global software company
Senior Consultant
Greenwich Consulting – Strategy & Mgmt. Consulting
Implementing projects including strategy development, performance improvement measures and M&A as project manager or workstream lead
Developing business cases, executing project management, conducting market research and designing sales pitch presentations
Acting as key contact for digital sales and marketing for customer projects and sales pitch presentations
Heading local IT in Germany
Focusing on industries: Telecommunication, Media, Entertainment
Built online marketing channel strategy, organization and KPIs
Redefined the organizational model of an advertising agency with focus on processes and IT systems
Performed due diligences for a transmission network and telecommunication backbone with a double-digit valuation adjustment
Defined future scenarios and sales approaches for a global telecommunication equipment and services provider
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Automotive (7.5 years), Media and Entertainment (5.5 years), Telecommunication (5.5 years), Information Technology (4.5 years), and Advertising (2 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Project Management (11 years), Information Technology (11 years), Business Intelligence (7.5 years), Strategy (5.5 years), Sales (3.5 years), and Marketing (2 years).
Summary
I bring over 13 years of experience in digital transformation, strategy consulting, and corporate digitalization. I build scalable, customer-focused solutions teams that enhance decision-making and streamline operations in complex markets. I have successfully led global digital strategies, optimized processes with AI-driven insights, and established strategic partnerships across industries. Also I led global transformation projects, built teams with up to over 200 people.
In my work, I focus on creating value by designing efficient systems and fostering innovation. I am committed to improving operational performance and driving growth in the financial technology, automotive, and consulting sectors through tailored digital solutions. My core strength is to quickly understand new environments, hands on mentality from top mgmt. down to operational topics, delivering measurable business outcomes.
Skills
- International Management
- Digital Sales
- Business Process Transformation
Languages
Education
ESMT Berlin / Duke Fuqua / Singapore Mgmt. University
Postgraduate Management Diploma · Global Transformation Leadership
Wiesbaden Business School
Master of Arts · Sales and Marketing · Wiesbaden, Germany
Certifications & licenses
Scrum Master
scrum.org
Profile
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