Hanspeter J. - Lead Consultant Salesforce DACH / Project Manager Consultant Business Development - Presales - Salesforce Projects

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Zug, Switzerland

Experience

Aug 2024 - May 2024

-1 years -2 months

Mandaue, Philippines

Salesforce CRM Solution Architect

Binfo GmbH - IT-Services on Demand - The Cloud Experts

As Lead Consultant Salesforce, I manage projects for the implementation of customized Salesforce solutions and advise companies on their digital transformation
With in-depth expertise in cloud technologies and strategic consulting, I support clients in digitizing and optimizing their business processes
In my recent past at Schenker Storen AG, I gained extensive experience in Salesforce Sales and Service Cloud implementation, Pardot, DevOps, and Change Management
My goal is to develop solutions with my team that not only meet our customers' requirements but exceed them, thus creating sustainable added value

Feb 2022 - Sep 2024

2 years 8 months

Schönenwerd, Switzerland

Senior CRM Solution Architect

Schenker Storen AG

Salesforce Sales and Service Cloud implementation
Salesforce Account Engagement (Pardot)
DevOps implementation, DevOps Center, GitHub, Compado
Change management: Change Advisory Board member
Release planning and coordination
Salesforce Field Service customization
Pardot implementation (email validation via UNISERV, Google Analytics GA4 integration)
Integration with D&B services (D&B Altares, D&B SIW, D&B Hoovers)
3rd party technical contact
Data migration and transformation
Skyvia.com ETL scheduling and data pipeline
Salesforce Data Cloud implementation
PST-BI connection
AX 2012 connection support (WDSL)
Backup design and implementation, BCM (CloudAlly)
Role concept: security role design and implementation, SSO implementation with SAML2, Connect ID
Customization, validation rules, flows, layouts, queues, groups, security, named credentials
Elements.cloud process and UPN flow documentation, SCRUM implementation (requirements, stories, change management)

Nov 2020 - Sep 2021

11 months

Switzerland

Senior Business Analyst

EPAM Systems

Jun 2018 - May 2024

6 years

Mandaue, Philippines

Business Mentor

Binfo Corp. Philippine

Provide cloud services and cloud consulting in the APAC region
Help your company digitize its processes and get your digital transformation on track

Sep 2014 - Feb 2018

3 years 6 months

St. Gallen, Switzerland

CEO and Partner

Ihrepartner.ch GmbH

Business development

Aug 2014 - Aug 2021

7 years 1 month

Zug, Switzerland

CEO and Managing Partner

Next Consult GmbH

A global management and IT consulting firm that helps 200+ clients achieve more
With our offices in Switzerland, Great Britain and the competence centre in Bulgaria, we are globally positioned
Management consultancy: First-class business and management consulting that helps our clients achieve maximum efficiency and beat the competition. Our services are in the areas of strategy, operations, HR and IT. We are a certified and honored partner of the PPORF Institute, Japan for LEAN transformation
CRM Consulting, Implementation & Support: Official Salesforce.com GOLD Consulting Partner and Reseller. We offer implementation, customization, application integration, custom application development and support. Our Salesforce Competence Center has 50 people - certified administrators, consultants, developers, and architects
ERP Consulting, Implementation & Support: Certified consulting partner of the world's leading ERP solution - SAP. We combine our management consulting practice with our top ERP consultants to effectively automate all internal business processes
Digital Marketing: By using the latest digital marketing techniques we generate more demand for our customers. More demand from digital marketing means more sales, more income for less costs
Customer Service & BPO: We work with our clients to develop and simplify their customer engagement strategies and improve their business results in all areas of the company

Jan 2013 - Aug 2016

3 years 8 months

Wil, Switzerland

Partner Director Region Eastern Switzerland

BNI Switzerland

Manage the growing of Chapters
Support the Chapters
Know-how Transfer from the Headquarter into Chapters
Single Point of Contact for Chapters, e.g., contacts with other Chapters and give advises for trouble solutions

Oct 2011 - Apr 2013

1 year 7 months

Switzerland

Contractor - Business Analyst / Consultant IAM (Identity Access Management)

Credit Suisse

Advice and support of applications of the definition to GoLive, including initial intrusion of roles, rights and ARQ's Access Request
Implementation of business-oriented security logic (roles, rights, rules, etc.) in the individual business systems
Support for test definitions and test execution during the rollout and implementation phases, as well as assistance in troubleshooting with the Applicationsowners
Changemanagement at Atlassian Jira Issue & Project Tracking Software

Sep 2010 - Sep 2011

1 year 1 month

Zürich, Switzerland

Salesforce.com & SaaS Consultant

Freelancer by PARX

Business analysis, project management for Salesforce.com Implementations and data migrations
Optimization of business processes
Project Management CRM
Customizing of Salesforce.com
Consulting / Project Management / Offering
Training / Introduction
Support
Industries: Service providers, Development and Production Business, Banks and Insurance Companies

Apr 2009 - Aug 2010

1 year 5 months

Fischenthal, Switzerland

Marketing Consultant

CD-Tech Jost

IT-Consulting/Coaching Cloudmigration Google, Amazon, CRM-Customizing Salesforce.com, Salesforce User since 2000, Offerings/Aftersales/Support
Projectmanagement in e-commerce, CRM Solutions with Salesforce.com and Google Cloud third party App
Google Apps Cloudintegration Projects, Business Analyses and Interface Design customization
Google AdWords Ads Campaignmanagement
Facebook Ads Campaignmanagement

Jan 2009 - Jun 2016

7 years 6 months

Zürich, Switzerland

Partnerdirector Zürich und Ostschweiz

BNI Schweiz

Manage the growth of chapters
Support the chapters
Transfer know-how from headquarters to chapters
Single point of contact for chapters, e.g., liaising with other chapters and advising on issue resolution

Jan 2008 - Apr 2009

1 year 4 months

Hünenberg, Switzerland

IT-Senior Consultant

FAIRRANK Group

Senior consultant for CRM update.seven: customization, consulting, and training

Mar 2007 - Dec 2007

10 months

Total Problem Care Agent (Contractor)

Zurich Financial Services

Coordinate SLAs

Apr 2005 - Apr 2006

1 year 1 month

Outtasker (Zurich Insurance/IBM) Problem Care Analyst (Contractor)

Zurich Financial Services

Coordinate issues during a workplace rollout of over 10,000 workstations
Work with the Remedy ticketing system and SLAs

Jun 2001 - Sep 2021

20 years 4 months

Zug, Switzerland

CEO and owner

Binfo GmbH

Consulting
Data processing
Data migration
Master Data Management (MDM)
Process management, Business Process Management (BPM)
Business analysis (BA)
Digital transformation specialist
Customer relationship management
Online and offline lead generation
Service management
Change management
Project management
Web marketing consulting
IT consulting
Digital transformation
Fourth industrial revolution
Salesforce.com consulting
Google G Suite consulting
Process automation

Apr 2001 - Oct 2002

1 year 7 months

Zürich, Switzerland

Head of Information Technology

MWB Vermögensverwaltung Zürich AG

Integration and consulting in information technology and security

Jan 2001 - Sep 2021

20 years 9 months

Zug, Switzerland

CEO

Binfo GmbH

Business process automation for SMEs
Business analyst
Digital transformation consultant
Certified consultant Klick-Tipp marketing automation
Project manager - salesforce.com Service Cloud, Sales Cloud and Marketing Cloud
salesforce.com Ranger and Trailblazer W.I.T
Google GCP and Google Chrome Enterprise expert
Consulting
Information management
Organization
Customer relationship management (CRM/Social CRM)
Web marketing consulting
IT consulting
Digital transformation
4th industrial revolution
Salesforce.com consulting / Sales Cloud / Service Cloud / Marketing Cloud / Pardot / Marketo / HubSpot
Google G Suite consulting

Aug 2000 - Nov 2002

2 years 4 months

Zürich, Switzerland

Project Manager

Dexia (Schweiz) AG

Oracle 9i project manager for intranet and integration

Oct 1999 - Jun 2000

9 months

Dübendorf, Switzerland

Chief Executive Owner and Partner

WBV Informatik GmbH

Business manager and business developer in hardware/network

Aug 1996 - Sep 1999

3 years 2 months

Zürich, Switzerland

IT Support

UBS AG

Responsible for the fund management system to process fund calculations in an IBM environment
Managed redundant mirroring systems with a fibre backbone and database record-level real-time mirroring
Supported database queries, performance monitoring and analysis
Supported and planned change management with external developers and stakeholders

Jul 1995 - Jul 1996

1 year 1 month

Zürich, Switzerland

Head of IT

TMI Holding Services AG

IT-Lead
IBM-Midrange, Linux Network

Jun 1995 - Jun 2021

26 years 1 month

Klingnau, Switzerland

Owner

CD-Tech Jost

IT consulting/coaching, cloud migration with Google and Amazon, CRM customization with Salesforce.com, Salesforce user since 2000, offerings/after-sales support
Project management in e-commerce, CRM solutions with Salesforce.com and Google Cloud third-party apps
Google Apps cloud integration projects, business analysis, interface design customization
Google AdWords campaign management
Google Analytics 360
Facebook Ads campaign management

Sep 1987 - Jun 1989

1 year 10 months

Zürich, Switzerland

Developer

Schweissindustrie Oerlikon Bührle AG

Application Developer in engineering industries

Jan 1987 - Aug 1987

8 months

Schlieren, Switzerland

IT support technician

Sponagel EDV AG

Installation and support of IBM Midrange systems and ERP system software

Summary

In-depth technical knowledge and many years of experience in the Salesforce application environment and ecosystem.

I would like to highlight DPD (Switzerland) AG as a reference project in a project lead role. Here, I replaced MS Dynamics with Salesforce, primarily using standard configurations. The interfaces to external systems were developed individually. And the second major project, Schenker Storen AG, was as a Senior CRM Solution Architect, handling rollout and Salesforce development, integrating a DevOps process, data quality management, marketing Pardot campaigns, interface development, and evaluating ETL with Mulesoft/MagicXPI.

I'm well versed in communicating with customers, departments, stakeholders, and board members.

Personally, I'm known for strong problem-solving skills, flexibility, a structured/analytical approach, and strong interpersonal skills at all levels.
Combined with an entrepreneurial spirit, you get an experienced, competent specialist with around 30 years of IT experience in global business teams.