Recommended expert

Hanspeter Jost

Lead Consultant Salesforce DACH

Hanspeter Jost
Zug, Switzerland

Experience

Aug 2024 - Present
1 year 6 months

Lead Consultant Salesforce DACH

DXC Technology

  • Recording, validating and coordinating customer requirements
  • Analyzing commercial processes at customers, as well as designing and implementing solution designs in Salesforce
  • Designing and developing Salesforce architectures based on Sales and Service Cloud
  • Maintaining and expanding own competence in order to know the new functions of Salesforce
  • Taking an active role in the pre-sales phase and working closely with the sales and pre-sales teams
  • Building and consolidating maturity within the team in new topics
  • Actively helping to define and align own role within the DXC Best Practice
  • MC Growth implementation
  • AI Agentforce Agents Builder
  • Agent Designer with elements.cloud
  • Salesforce ORG assessments
  • Process configuration mining
  • Single point of contact for SFDC contacts global
  • Project coordination with the EMEA and global head
  • Proposal presales work with Salesforce AE and client partners for global accounts
Jan 2022 - Jul 2024
2 years 7 months
Schönenwerd, Switzerland

Senior Salesforce Solution Architect

Schenker Storen AG

  • Implementation of Salesforce Sales Cloud, Knowledge Base, Service Cloud, FieldService and Pardot
  • Integration with ERP MS AX 2012 On Premise; interface analysis and documentation
  • Developing function and system design specifications for sales and marketing
  • Identifying solution options and business process optimisations
  • Coordination with sales and service teams across 30 branches in CH, 1 in DE and 1 in FR
  • DevOps implementation, planning and coordination with external partners
  • LMS365 integration, training documentation and lessons learned
  • Integration of Q!365 SharePoint AppExchange
  • Einstein Capturing implementation
  • Website integration in Salesforce Pardot
  • Active Directory integration with Salesforce
  • MS 365 and SharePoint including Teams integration
  • Following standard development lifecycle processes (DevOps Center integration)
  • ETL with Skyvia.com for data transformation between surrounding MS-SQL systems
  • MuleSoft and MagicXPI evaluation
  • Backup strategy implementation
  • Change management standards implementation
Nov 2020 - Dec 2021
1 year 2 months
Opfikon, Switzerland

Senior Business Analyst

EPAM Systems

  • Extensive cooperation with external and internal customers
  • Consulting with business partners and translating business requirements into functional requirements
  • Development of functional and system design specifications for customer orders
  • Identification and assessment of solution options for technical and business suitability
  • Close collaboration with developers and end users to ensure technical compatibility and user satisfaction
  • Acting as product owner in sprint planning sessions, creating and managing user stories throughout the SDLC
  • Documentation of construction and work results
  • Schedule planning and management
  • Following standard development lifecycle processes
  • Observing quality rules and providing QA manager with upcoming ideas
  • Use of Confluence, Jira and Docweb
Oct 2020 - Dec 2021
1 year 3 months
Munich, Germany

Technical Business Analyst for Salesforce Marketing Cloud

eo.n

  • Business analysis with marketing teams
  • Integration planning of workflows with external marketing shops
  • Identification of data synchronization problems between Sales Cloud and Marketing Cloud
  • Data modeling
  • Process optimization
  • Documentation of workflows
  • Schedule planning and management
  • Following standard development lifecycle processes
  • Agile sprint planning
  • Use of Confluence, Jira and Docweb
Aug 2015 - Oct 2020
5 years 3 months
Zug, Switzerland

Salesforce Solution Architect

Binfo GmbH

  • Project advice and support for Salesforce implementations in logistics, energy services, online shopping, health sector and education business services
  • Implementations across Sales Cloud, Service Cloud, Marketing Cloud, FilesConnect, Analytics, Pardot, A/B testing, KPI dashboards and tracking
  • Data quality management with D&B
  • CTI integrations including Cisco Express, b + s Bucher + Sutter CTI, Genesys and Jira
  • OpenPricer CPQ integration with Office 365 Outlook Lightning
  • Planning, setup and testing of Marketing Cloud campaigns
  • Creation of RFPs and proofs of concept
  • Cloud platform administration including Google Workspace, Office 365, AWS and Google Cloud
  • Support and administration of Salesforce installations
  • Data migration analysis, concept and external system connections (DB, SQL, MS-Dynamics, SAP) using Data Loader and Skyvia
  • Infrastructure projects including testing and rollout of managed Cisco switches and Sony laptops
  • E-commerce projects with LMS, GoldenPlanet, Shopify, Shopware, OSCommerce, WooCommerce, Gambio, OXID, Presta, Magento, and OpenBizBox
  • Browser marketing, SMS marketing, WhatsApp bots and ManyChat
  • Business process analysis with BPMN 2.0 and Signavio BPM software
  • Social media marketing campaigns on Instagram and Facebook for Business
  • Use of digitization tools such as HubSpot, Kick-Tipp and Encharge.io
  • LinkedIn marketing and webinar planning and implementation
Aug 2014 - Jul 2015
1 year
Switzerland

CIT-IT Project Lead IAM

Credit Suisse AG

  • Project lead advising and supporting business project leaders, application owners and risk management in defining user rights administration up to GoLive
  • Initial implementation of roles, rights and ARQ (Access Requests/Protected Actions) with business-oriented security logic
  • Implementation in business systems using OAuth, SAML, LDAP, AD and SSO
  • Coordination and requirements engineering with software developers and testers in Bangalore and Pune
  • Support with test specifications and execution during rollout and troubleshooting with application owners
  • Monitoring and coordination of test cases and software defects via HP Quality Center
  • Workshop management with business and application owners
  • Defect analysis, measure initiation and code change requirement creation
  • KPI reporting
  • Coordination and training sessions between business, central IT and operations project leaders in Bangalore and Pune
Jan 2013 - Dec 2014
2 years

IT-Consulting CRM Salesforce.com / Google G-Suite for Business

  • Development and integration of a new cloud-based CRM solution using Java and Eclipse for Salesforce.com
  • Integration with Microsoft Navision, Sage 50, MSSQL and MySQL
  • Creation of specifications and mockups
  • Implementation coordination
  • Testing, GoLive and bug fixing

Summary

Your Requirements Your Expert

  • Strong Salesforce knowledge
  • 24 years of salesforce.com consulting experience (sales, service, marketing cloud, commerce cloud)

  • Development know-how in international projects (Near- OffShore)
  • Experienced in coordination / requirements engineering with software development team international
  • Experience as a Senior Business Analyst, in Requirements Engineering and implementation global projects
  • Business analysis, business process design, workshops, development sdlc and implementation of strategic and operational Salesforce implementations and change management
  • Strong communication on all levels management, Stakeholder and Business Users

My expertise

in-depth technical knowledge and many years of experience in the Salesforce application environment and economy.

I would like to highlight DPD (Schweiz) AG as a reference project as a Projectlead. Here, I replaced MS Dynamics with salesforce, primarily with standard configurations. The interfaces to the external systems have been developed individually. And the second big Project Schenker Storen AG as a Senior CRM Solution Architect, Rollout and Salesforce Development, integrate a DevOPS Process, DataQuality Management, Marketing Pardot Campaigns, Interface Development, ETL Mulesoft/MagicXPI Evaluation

I'm well versed in communicating with customers, departments, stakeholders and management board members.

  • Personally, I'm characterized by high problem-solving skills, flexibility and a structured / analytical way of working and high social skills on all levels.
  • Combined with a portion of entrepreneurship, you get an experienced, competent specialist with around 30 years of IT work experience in global Business Teams.

Skills

Business Analysis And It Consulting Salesforce

  • Business Analysis And It Consulting
  • Salesforce

Methods

  • Hermes
  • Itil
  • Scrum
  • Wiss
  • Devops
  • Agile

Operating Systems

  • Microsoft Windows
  • Microsoft Server
  • Os400
  • Android
  • Google Chrome
  • Linux

Programming Languages

  • Rpg
  • Cl
  • Cobol
  • Html
  • Java
  • Apex
  • Powershell Scripts
  • Saql

Db/dc Systems & Cloud Systems

  • Db2/db400
  • Sql
  • Mysql
  • Oracle
  • Crystal Reports
  • Gcp
  • Aws
  • S3
  • Ec2
  • Google Workplace
  • G-suite
  • Appexchange

Business Roles

  • Senior Business Analyst
  • Requirements Engineer
  • Program Manager
  • Project Manager
  • Salesforce Consultant
  • Salesforce Solution Architect
  • Senior Solution Architect
  • Salesforce Marketing Expert
  • Salesforce Administrator
  • Google Expert
  • Web Analytics Specialist
  • It Consulting
  • It Project Management
  • Iam, Service Management
  • Cloud Computing Expert
  • It Organizer
  • Senior Business Analyst

Industries

  • Finance
  • Banking
  • Insurance
  • Service
  • Trading
  • Energy
  • Logistics
  • Education
  • Defense Industry
  • Manufacturing

Languages

German
Native
English
Advanced

Education

Lorem ipsum dolor sit amet

Organizer with federal diploma · Organizer

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degree in business administration, business informatics · business administration, business informatics

Certifications & licenses

Certified Admin

MC Admin

MC Email Specialist

Pardot Specialist

SCRUM-Master

TM Forum Certified

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