Hanspeter Jost
Lead Consultant Salesforce DACH
Experience
Lead Consultant Salesforce DACH
DXC Technology
- Recording, validating and coordinating customer requirements
- Analyzing commercial processes at customers, as well as designing and implementing solution designs in Salesforce
- Designing and developing Salesforce architectures based on Sales and Service Cloud
- Maintaining and expanding own competence in order to know the new functions of Salesforce
- Taking an active role in the pre-sales phase and working closely with the sales and pre-sales teams
- Building and consolidating maturity within the team in new topics
- Actively helping to define and align own role within the DXC Best Practice
- MC Growth implementation
- AI Agentforce Agents Builder
- Agent Designer with elements.cloud
- Salesforce ORG assessments
- Process configuration mining
- Single point of contact for SFDC contacts global
- Project coordination with the EMEA and global head
- Proposal presales work with Salesforce AE and client partners for global accounts
Senior Salesforce Solution Architect
Schenker Storen AG
- Implementation of Salesforce Sales Cloud, Knowledge Base, Service Cloud, FieldService and Pardot
- Integration with ERP MS AX 2012 On Premise; interface analysis and documentation
- Developing function and system design specifications for sales and marketing
- Identifying solution options and business process optimisations
- Coordination with sales and service teams across 30 branches in CH, 1 in DE and 1 in FR
- DevOps implementation, planning and coordination with external partners
- LMS365 integration, training documentation and lessons learned
- Integration of Q!365 SharePoint AppExchange
- Einstein Capturing implementation
- Website integration in Salesforce Pardot
- Active Directory integration with Salesforce
- MS 365 and SharePoint including Teams integration
- Following standard development lifecycle processes (DevOps Center integration)
- ETL with Skyvia.com for data transformation between surrounding MS-SQL systems
- MuleSoft and MagicXPI evaluation
- Backup strategy implementation
- Change management standards implementation
Senior Business Analyst
EPAM Systems
- Extensive cooperation with external and internal customers
- Consulting with business partners and translating business requirements into functional requirements
- Development of functional and system design specifications for customer orders
- Identification and assessment of solution options for technical and business suitability
- Close collaboration with developers and end users to ensure technical compatibility and user satisfaction
- Acting as product owner in sprint planning sessions, creating and managing user stories throughout the SDLC
- Documentation of construction and work results
- Schedule planning and management
- Following standard development lifecycle processes
- Observing quality rules and providing QA manager with upcoming ideas
- Use of Confluence, Jira and Docweb
Technical Business Analyst for Salesforce Marketing Cloud
eo.n
- Business analysis with marketing teams
- Integration planning of workflows with external marketing shops
- Identification of data synchronization problems between Sales Cloud and Marketing Cloud
- Data modeling
- Process optimization
- Documentation of workflows
- Schedule planning and management
- Following standard development lifecycle processes
- Agile sprint planning
- Use of Confluence, Jira and Docweb
Salesforce Solution Architect
Binfo GmbH
- Project advice and support for Salesforce implementations in logistics, energy services, online shopping, health sector and education business services
- Implementations across Sales Cloud, Service Cloud, Marketing Cloud, FilesConnect, Analytics, Pardot, A/B testing, KPI dashboards and tracking
- Data quality management with D&B
- CTI integrations including Cisco Express, b + s Bucher + Sutter CTI, Genesys and Jira
- OpenPricer CPQ integration with Office 365 Outlook Lightning
- Planning, setup and testing of Marketing Cloud campaigns
- Creation of RFPs and proofs of concept
- Cloud platform administration including Google Workspace, Office 365, AWS and Google Cloud
- Support and administration of Salesforce installations
- Data migration analysis, concept and external system connections (DB, SQL, MS-Dynamics, SAP) using Data Loader and Skyvia
- Infrastructure projects including testing and rollout of managed Cisco switches and Sony laptops
- E-commerce projects with LMS, GoldenPlanet, Shopify, Shopware, OSCommerce, WooCommerce, Gambio, OXID, Presta, Magento, and OpenBizBox
- Browser marketing, SMS marketing, WhatsApp bots and ManyChat
- Business process analysis with BPMN 2.0 and Signavio BPM software
- Social media marketing campaigns on Instagram and Facebook for Business
- Use of digitization tools such as HubSpot, Kick-Tipp and Encharge.io
- LinkedIn marketing and webinar planning and implementation
CIT-IT Project Lead IAM
Credit Suisse AG
- Project lead advising and supporting business project leaders, application owners and risk management in defining user rights administration up to GoLive
- Initial implementation of roles, rights and ARQ (Access Requests/Protected Actions) with business-oriented security logic
- Implementation in business systems using OAuth, SAML, LDAP, AD and SSO
- Coordination and requirements engineering with software developers and testers in Bangalore and Pune
- Support with test specifications and execution during rollout and troubleshooting with application owners
- Monitoring and coordination of test cases and software defects via HP Quality Center
- Workshop management with business and application owners
- Defect analysis, measure initiation and code change requirement creation
- KPI reporting
- Coordination and training sessions between business, central IT and operations project leaders in Bangalore and Pune
IT-Consulting CRM Salesforce.com / Google G-Suite for Business
- Development and integration of a new cloud-based CRM solution using Java and Eclipse for Salesforce.com
- Integration with Microsoft Navision, Sage 50, MSSQL and MySQL
- Creation of specifications and mockups
- Implementation coordination
- Testing, GoLive and bug fixing
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Energy (5 years), Transportation (5 years), Retail (5 years), Information Technology (4.5 years), Professional Services (3 years), and Manufacturing (2.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (13 years), Sales (7 years), Marketing (6.5 years), Project Management (5.5 years), Quality Assurance (2.5 years), and Product Development (1 year).
Summary
Your Requirements Your Expert
- Strong Salesforce knowledge
24 years of salesforce.com consulting experience (sales, service, marketing cloud, commerce cloud)
- Development know-how in international projects (Near- OffShore)
- Experienced in coordination / requirements engineering with software development team international
- Experience as a Senior Business Analyst, in Requirements Engineering and implementation global projects
- Business analysis, business process design, workshops, development sdlc and implementation of strategic and operational Salesforce implementations and change management
- Strong communication on all levels management, Stakeholder and Business Users
My expertise
in-depth technical knowledge and many years of experience in the Salesforce application environment and economy.
I would like to highlight DPD (Schweiz) AG as a reference project as a Projectlead. Here, I replaced MS Dynamics with salesforce, primarily with standard configurations. The interfaces to the external systems have been developed individually. And the second big Project Schenker Storen AG as a Senior CRM Solution Architect, Rollout and Salesforce Development, integrate a DevOPS Process, DataQuality Management, Marketing Pardot Campaigns, Interface Development, ETL Mulesoft/MagicXPI Evaluation
I'm well versed in communicating with customers, departments, stakeholders and management board members.
- Personally, I'm characterized by high problem-solving skills, flexibility and a structured / analytical way of working and high social skills on all levels.
- Combined with a portion of entrepreneurship, you get an experienced, competent specialist with around 30 years of IT work experience in global Business Teams.
Skills
Business Analysis And It Consulting Salesforce
- Business Analysis And It Consulting
- Salesforce
Methods
- Hermes
- Itil
- Scrum
- Wiss
- Devops
- Agile
Operating Systems
- Microsoft Windows
- Microsoft Server
- Os400
- Android
- Google Chrome
- Linux
Programming Languages
- Rpg
- Cl
- Cobol
- Html
- Java
- Apex
- Powershell Scripts
- Saql
Db/dc Systems & Cloud Systems
- Db2/db400
- Sql
- Mysql
- Oracle
- Crystal Reports
- Gcp
- Aws
- S3
- Ec2
- Google Workplace
- G-suite
- Appexchange
Business Roles
- Senior Business Analyst
- Requirements Engineer
- Program Manager
- Project Manager
- Salesforce Consultant
- Salesforce Solution Architect
- Senior Solution Architect
- Salesforce Marketing Expert
- Salesforce Administrator
- Google Expert
- Web Analytics Specialist
- It Consulting
- It Project Management
- Iam, Service Management
- Cloud Computing Expert
- It Organizer
- Senior Business Analyst
Industries
- Finance
- Banking
- Insurance
- Service
- Trading
- Energy
- Logistics
- Education
- Defense Industry
- Manufacturing
Languages
Education
Organizer with federal diploma · Organizer
degree in business administration, business informatics · business administration, business informatics
Certifications & licenses
Certified Admin
MC Admin
MC Email Specialist
Pardot Specialist
SCRUM-Master
TM Forum Certified
Profile
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