Hanspeter Jost
Lead Consultant Salesforce DACH
Experience
Lead Consultant Salesforce DACH
DXC Technology
- Recording, validating and coordinating customer requirements
- Analyzing commercial processes at customers, as well as designing and implementing solution designs in Salesforce
- Designing and developing Salesforce architectures based on Sales and Service Cloud
- Maintaining and expanding own competence in order to know the new functions of Salesforce
- Taking an active role in the pre-sales phase and working closely with the sales and pre-sales teams
- Building and consolidating maturity within the team in new topics
- Actively helping to define and align own role within the DXC Best Practice
- MC Growth implementation
- AI Agentforce Agents Builder
- Agent Designer with elements.cloud
- Salesforce ORG assessments
- Process configuration mining
- Single point of contact for SFDC contacts global
- Project coordination with the EMEA and global head
- Proposal presales work with Salesforce AE and client partners for global accounts
Senior Salesforce Solution Architect
Schenker Storen AG
- Implementation of Salesforce Sales Cloud, Knowledge Base, Service Cloud, FieldService and Pardot
- Integration with ERP MS AX 2012 On Premise; interface analysis and documentation
- Developing function and system design specifications for sales and marketing
- Identifying solution options and business process optimisations
- Coordination with sales and service teams across 30 branches in CH, 1 in DE and 1 in FR
- DevOps implementation, planning and coordination with external partners
- LMS365 integration, training documentation and lessons learned
- Integration of Q!365 SharePoint AppExchange
- Einstein Capturing implementation
- Website integration in Salesforce Pardot
- Active Directory integration with Salesforce
- MS 365 and SharePoint including Teams integration
- Following standard development lifecycle processes (DevOps Center integration)
- ETL with Skyvia.com for data transformation between surrounding MS-SQL systems
- MuleSoft and MagicXPI evaluation
- Backup strategy implementation
- Change management standards implementation
Senior Business Analyst
EPAM Systems
- Extensive cooperation with external and internal customers
- Consulting with business partners and translating business requirements into functional requirements
- Development of functional and system design specifications for customer orders
- Identification and assessment of solution options for technical and business suitability
- Close collaboration with developers and end users to ensure technical compatibility and user satisfaction
- Acting as product owner in sprint planning sessions, creating and managing user stories throughout the SDLC
- Documentation of construction and work results
- Schedule planning and management
- Following standard development lifecycle processes
- Observing quality rules and providing QA manager with upcoming ideas
- Use of Confluence, Jira and Docweb
Technical Business Analyst for Salesforce Marketing Cloud
eo.n
- Business analysis with marketing teams
- Integration planning of workflows with external marketing shops
- Identification of data synchronization problems between Sales Cloud and Marketing Cloud
- Data modeling
- Process optimization
- Documentation of workflows
- Schedule planning and management
- Following standard development lifecycle processes
- Agile sprint planning
- Use of Confluence, Jira and Docweb
Salesforce Solution Architect
Binfo GmbH
- Project advice and support for Salesforce implementations in logistics, energy services, online shopping, health sector and education business services
- Implementations across Sales Cloud, Service Cloud, Marketing Cloud, FilesConnect, Analytics, Pardot, A/B testing, KPI dashboards and tracking
- Data quality management with D&B
- CTI integrations including Cisco Express, b + s Bucher + Sutter CTI, Genesys and Jira
- OpenPricer CPQ integration with Office 365 Outlook Lightning
- Planning, setup and testing of Marketing Cloud campaigns
- Creation of RFPs and proofs of concept
- Cloud platform administration including Google Workspace, Office 365, AWS and Google Cloud
- Support and administration of Salesforce installations
- Data migration analysis, concept and external system connections (DB, SQL, MS-Dynamics, SAP) using Data Loader and Skyvia
- Infrastructure projects including testing and rollout of managed Cisco switches and Sony laptops
- E-commerce projects with LMS, GoldenPlanet, Shopify, Shopware, OSCommerce, WooCommerce, Gambio, OXID, Presta, Magento, and OpenBizBox
- Browser marketing, SMS marketing, WhatsApp bots and ManyChat
- Business process analysis with BPMN 2.0 and Signavio BPM software
- Social media marketing campaigns on Instagram and Facebook for Business
- Use of digitization tools such as HubSpot, Kick-Tipp and Encharge.io
- LinkedIn marketing and webinar planning and implementation
CIT-IT Project Lead IAM
Credit Suisse AG
- Project lead advising and supporting business project leaders, application owners and risk management in defining user rights administration up to GoLive
- Initial implementation of roles, rights and ARQ (Access Requests/Protected Actions) with business-oriented security logic
- Implementation in business systems using OAuth, SAML, LDAP, AD and SSO
- Coordination and requirements engineering with software developers and testers in Bangalore and Pune
- Support with test specifications and execution during rollout and troubleshooting with application owners
- Monitoring and coordination of test cases and software defects via HP Quality Center
- Workshop management with business and application owners
- Defect analysis, measure initiation and code change requirement creation
- KPI reporting
- Coordination and training sessions between business, central IT and operations project leaders in Bangalore and Pune
IT-Consulting CRM Salesforce.com / Google G-Suite for Business
- Development and integration of a new cloud-based CRM solution using Java and Eclipse for Salesforce.com
- Integration with Microsoft Navision, Sage 50, MSSQL and MySQL
- Creation of specifications and mockups
- Implementation coordination
- Testing, GoLive and bug fixing
Summary
Your Requirements Your Expert
- Strong Salesforce knowledge
24 years of salesforce.com consulting experience (sales, service, marketing cloud, commerce cloud)
- Development know-how in international projects (Near- OffShore)
- Experienced in coordination / requirements engineering with software development team international
- Experience as a Senior Business Analyst, in Requirements Engineering and implementation global projects
- Business analysis, business process design, workshops, development sdlc and implementation of strategic and operational Salesforce implementations and change management
- Strong communication on all levels management, Stakeholder and Business Users
My expertise
in-depth technical knowledge and many years of experience in the Salesforce application environment and economy.
I would like to highlight DPD (Schweiz) AG as a reference project as a Projectlead. Here, I replaced MS Dynamics with salesforce, primarily with standard configurations. The interfaces to the external systems have been developed individually. And the second big Project Schenker Storen AG as a Senior CRM Solution Architect, Rollout and Salesforce Development, integrate a DevOPS Process, DataQuality Management, Marketing Pardot Campaigns, Interface Development, ETL Mulesoft/MagicXPI Evaluation
I'm well versed in communicating with customers, departments, stakeholders and management board members.
- Personally, I'm characterized by high problem-solving skills, flexibility and a structured / analytical way of working and high social skills on all levels.
- Combined with a portion of entrepreneurship, you get an experienced, competent specialist with around 30 years of IT work experience in global Business Teams.
Skills
Business Analysis And It Consulting Salesforce
- Business Analysis And It Consulting
- Salesforce
Methods
- Hermes
- Itil
- Scrum
- Wiss
- Devops
- Agile
Operating Systems
- Microsoft Windows
- Microsoft Server
- Os400
- Android
- Google Chrome
- Linux
Programming Languages
- Rpg
- Cl
- Cobol
- Html
- Java
- Apex
- Powershell Scripts
- Saql
Db/dc Systems & Cloud Systems
- Db2/db400
- Sql
- Mysql
- Oracle
- Crystal Reports
- Gcp
- Aws
- S3
- Ec2
- Google Workplace
- G-suite
- Appexchange
Business Roles
- Senior Business Analyst
- Requirements Engineer
- Program Manager
- Project Manager
- Salesforce Consultant
- Salesforce Solution Architect
- Senior Solution Architect
- Salesforce Marketing Expert
- Salesforce Administrator
- Google Expert
- Web Analytics Specialist
- It Consulting
- It Project Management
- Iam, Service Management
- Cloud Computing Expert
- It Organizer
- Senior Business Analyst
Industries
- Finance
- Banking
- Insurance
- Service
- Trading
- Energy
- Logistics
- Education
- Defense Industry
- Manufacturing
Languages
Education
Organizer with federal diploma · Organizer
degree in business administration, business informatics · business administration, business informatics
Certifications & licenses
Certified Admin
MC Admin
MC Email Specialist
Pardot Specialist
SCRUM-Master
TM Forum Certified
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