Roland Sailer
UX Lead
Experience
Sep 2020 - Present
4 years 9 monthsIndependent Strategic Consultant
Uxyde / RS72-Roland Sailer
CX and UX work as an independent strategic consultant.
- Mandates for Sennheiser, Notation Creative, Julius Baer (on behalf of IBM), Avobis, Roche Diagnostics and other companies
Sep 2018 - Aug 2020
2 yearsCXO
Evooq SA
Evooq is a Swiss fintech founded in May, 2018
In my two years, Evooq grew to 150 people and released initial versions of 6 of the total 8 products in the portfolio to clients.
- As employee 7, set-up and recruit UX team of 5
- Responsible for the CX of the company and the UX of 8 programs in the portfolio, 7 of which were built from scratch
- Topics covered: Multi-Issuer-Platform for structured products, product-lifecycle-management, client-lifecycle-management (covering KYC/regulatory compliance, client wealth, wealth planning as well as portfolio and transaction management), Actionable Content Platform, Campaign Manager, Product Capture, Solver/Recommender, AMC platform, EAM plattform
- Define and establish the Evooq Design System and Design Ops
- Establish UX tools, processes and methods to fit with Evooq's stage of organizational maturity and available resources
- Sell stakeholders and future clients to the vision of the products in development
- Establish channels and formats that contribute to an empowering culture of the company
Feb 2016 - Aug 2018
2 years 7 monthsConsulting Director, Head of CX
Zühlke Engineering AG
- Establish the CX practice at Zühlke, recruit initial CX team of 5
- Define activities and offerings, identify markets that leverage Zühlke's specific strengths in the field of experience innovation
- Lead strategic projects and initiatives with a focus on CX, UX and innovation for clients ranging from big banks to startups - e.g. [link]
- Evangelize and establish customer experience thinking and doing inside the company, make customer experience a default element of every client engagement
Jan 2008 - Nov 2015
7 years 11 monthsPartner
NOSE AG
- Partner, member of management & board
- Head of business unit with up to 23 direct reports, responsible for UX and industrial design
- Executive consultant for UX strategies and brand strategies
- Developing, designing and implementing strategies, visions and solutions for unique customer experiences resulting in award-winning products and communication across all touchpoints of the customer journey
- Specializing in UX/CX methods and workflows and effective ways of getting things done (Agile, UCD)
- Driving organizational development (processes, tools)
Jun 2000 - Jan 2008
7 years 8 monthsDesign Manager, Senior Interaction Designer
NOSE AG
- Lead creative and UX designer for digital projects (web, applications, product interfaces)
- Digital consultant for branding clients
- Responsible for projects large and small in the fields of branding, web design, interaction design and product design
- Introducing user centered design methodologies and tools
- Formalized and implemented iterative development process based on RUP (rational unified process)
Aug 1996 - Jun 2000
3 years 11 months Nuremberg, Germany
Founding Partner
neustart corporate medialab
- Founder and partner of a startup focusing on digital media and interaction design
- Concept, design and programming of user interfaces for award-winning (IF, Red-Dot) digital media, trade shows, websites, multimedia CD-ROMs
- Created user experiences for mobile phones and other telephony applications
- Customers included Siemens AG, Munich and Erlangen, Texas Instruments Europe and Arcor
Summary
Helped improve the lives of millions, growing UX in organizations through a unique blend of creative strategic thinking and quality-focused execution. Focus on early stage project/team ramp-up and excellence in DesignOps/Agile. Very motivating and fun. Compulsory and committed.
Languages
German
Native
English
Advanced
French
Elementary
Tagalog
Elementary
Education
Oct 1993 - Jun 1997
HTW Dresden (University of Applied Science)
Diplom · Industrial Design · Dresden, Germany
Oct 1982 - Jun 1991
Katholisches Freies Gymnasium St. Konrad
Abitur · Ravensburg, Germany
Certifications & licenses
CPUX-F Certification
Zühlke
Certified Scrum Master
Extreme Manufacturing Yellow Belt
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