Cathrin Harrison

Coach & PM

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Zürich, Switzerland

Experience

Jan 2021 - Present
5 years 1 month
Zürich, Switzerland

Coach & Trainer

Self-employed

  • Conducting one-on-one coaching sessions to support personal and professional goal achievement
  • Developing customized coaching and training concepts for different target groups
  • Facilitating training workshops on communication, leadership and personal development
  • Analyzing development needs and deriving suitable learning and coaching measures
  • Using various coaching methods and tools tailored to the client's individual situation
Jan 2021 - Present
5 years 1 month
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emTrace

  • Campaign management & tariff restructuring (including Virgin Media backbook migration, E.ON campaign strategy)
Jan 2020 - Present
6 years 1 month
Zürich, Switzerland

Member of the Executive Board; Senior Manager

Iskander Business Partner AG

  • Responsible for managing complex transformation, strategy and implementation projects with a focus on customer centricity and AI integration
  • Leading key account relationships and strategic market development for large clients, achieving measurable revenue growth through successful project acquisition
  • Heading the AI initiative and strategically advancing project management product offerings to position IBP Swiss as a leading consulting firm for AI transformation
  • Negotiating complex consulting projects and developing tailored CRM strategies for C-level decision makers
  • Implementing AI-driven solutions to increase operational efficiency by an average of 25% and enhance operational excellence
  • Coaching leaders and teams to successfully navigate change processes and embed a customer-oriented corporate culture
Jul 2018 - Dec 2019
1 year 6 months
Zürich, Switzerland

Managing Director, Business Unit

Input Consulting

  • Full responsibility for the P&L of the business unit and achievement of growth targets, as well as development and implementation of the BU strategy in line with the company strategy
  • Managing budget planning, forecasting and cost control for the business unit, ensuring high operational excellence across all core processes
  • Identifying new market opportunities and overseeing market entry and innovation projects, as well as building and maintaining strategic client relationships for business development
  • Regular reporting of business results to the board and group management
Jan 2013 - Jun 2018
5 years 6 months
Düsseldorf, Germany

Management Consultant

Iskander Business Partner GmbH

  • Various projects as project manager and expert in the TIME industry with a focus on marketing & CRM, product launches, strategy development, campaign management, process optimization, introduction of loyalty programs, benchmarking, NBA/NBO solutions, project management, project leadership, digitization, digital customer management and CRM value systems
  • Go-to-market & loyalty programs (e.g. development & rollout of a Certified Professional Telekom loyalty program)
  • CRM strategies & data-driven offer logics (including segmentation, CLV models, cross-channel interaction logic for KPN & BMW)
  • Post-merger integration & process harmonization (including finance & customer integration, Concardis Switzerland)
  • Campaign management & tariff restructuring (including Virgin Media backbook migration, E.ON campaign strategy)
Nov 2010 - Nov 2012
2 years 1 month
Bonn, Germany

Junior Project Manager

Deutsche Telekom AG

  • Creating and maintaining project plans, milestones and schedules in common PM tools
  • Coordinating and communicating with internal departments and external stakeholders
  • Preparing status reports, presentations and decision documents for management and project committees

Summary

Cathrin Harrison is an expert in AI transformation and change management with more than 20 years of experience at the interface between business and IT. With a strong understanding of processes and a "Let's do it" mentality, she supports international companies in implementing AI changes in a human-centered and results-oriented way. Her focus is on integrating technological transformation organically into everyday work – through empathetic coaching and authentic communication instead of corporate disruption. As a bridge builder between innovation and human needs, she helps decision-makers to implement AI successfully not only technically but above all culturally.

Skills

  • Project Management (Agile)
  • Crm Strategy, Implementation And Operational Crm
  • Product Development And Go-to-market
  • Loyalty Measures And Referral Logics
  • Ai, Digital Services And Customer Journeys
  • Data Analysis And Technical Requirements
  • Agile Project Management
  • Coaching And Change Management

Languages

German
Native
English
Advanced

Education

Oct 2007 - Jun 2010

University of Duisburg-Essen

Bachelor of Science · Duisburg, Germany

School of International Business and Entrepreneurship

M.Sc. International Management · International Management · Berlin, Germany

Certifications & licenses

Integrative Emotion Coach

Scrum Master

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