Experience
Mar 2020 - Sep 2023
3 years 7 months
- Comprehensive project support from analysis through piloting to implementation: change, process & project management
- Design and delivery of customer-specific training, seminars and workshops on topics: processes, organization, structures with clear objectives
- Coach, trainer & keynote speaker on leadership, conflict and communication for up to 300 participants
- Trainer for mediators
Oct 2019 - Dec 2022
3 years 3 months
- Liaison between the service provider and the client
- Responsible for generating and implementing efficiency measures
- Management and coordination of employees / onboarding new staff
- Point of contact for trainers
- Documenting project progress & reporting to the managing director
- Won the project and completed the first project phase with a positive contribution margin
Apr 2019 - Apr 2019
1 month
- Planning and moderating workshops with over 250 international sales staff
- Workshops with all participants
- Facilitation
- Identifying actions that can be implemented right after the event
- Enthusiastic participants and a very satisfied client
Mar 2019 - Dec 2019
10 months
- Consulting the management and supporting the internal project manager during a restructuring/change
- Workshop with the management team to develop the topics
- Advising on creating the change plan
- Regular supervision of progress
- The number of reported errors dropped significantly after just a few days
- The processing speed doubled
- The mood of project participants and their collaboration improved noticeably
Jun 2017 - Dec 2017
7 months
- Advising the management as part of the sales restructuring
- Analysis & concept development, deriving action recommendations, implementation
- Redefining internal processes and reorganizing the communication structure
- Coaching the sales director & regional managers
- Reducing the duration from contact to contract by automating the franchise process
- Reducing duplicated work within the group
- Increasing efficiency in regular tasks
Nov 2016 - May 2017
7 months
- Bottom-up evaluation of critical points in the change process
- Designing and conducting workshops
- Deriving and prioritizing measures
- Advising the department heads
- Creating a shared vision based on the company vision
- Implementing the change process
May 2016 - Aug 2017
1 year 4 months
- Initializing and advising the editorial team on the relaunch of a new show
- Setting up a project plan and defining roles of the project leads
- Integrating all employees into the change process
- Designing and leading workshops
- Relaunching the new show and achieving target ratings
May 2016 - Dec 2016
8 months
- Integration of soft-skill elements into the global training concept
- Responsible for quality and profitability
- Integration of the competency model into the current development process
- Analysis and evaluation of previous training programs and moving training development into an IT-supported system
- Adherence to budget
- Significant reduction in time required to create training deliverables
- Embedding soft skills in training development
Mar 2016 - Sep 2016
7 months
- Account management for internal L&D: clarifying requests & preparing proposals
- Increased revenue by over 30% compared to the previous period
Jan 2016 - May 2016
5 months
- Initiating a personal development training
- Integration and adaptation of standard processes and structures to customer needs, including process documentation
- Onboarding project stakeholders and ensuring quality
- Error-free ramp-up phase
Dec 2014 - Dec 2017
3 years 1 month
- Redefinition of processes involving all relevant stakeholders
- Implementation of incident management and continuous improvement processes
- Realignment of project communication
- Management and coordination of employees and onboarding of new staff
- Documentation of project progress & reporting to the board (ITAG)
- Top marks in performance review
- Further assignment beyond the planned period
- Award from BDTV for the most innovative concept for optimized corporate training planning (2016/17)
Oct 2014 - Jan 2016
1 year 4 months
- Analysis & redefinition of the onboarding process for franchisees
- Visualization and creation of a handout for training on the process
- Analysis of the Austrian care market and recommendations for further steps
- Significant reduction in the time from contact to contract
- Standardization of the process across all regions
May 2014 - Dec 2022
8 years 8 months
- Conflict management and conducting conflict resolution sessions for companies
- Various trainings as part of the business mediator training program
- Clarification of requirements, design and delivery of workshops
- Keynote speeches on conflict management
- Conducting coaching sessions, mediations, and supervisions
- Resolving a highly escalated conflict involving 15 participants
- Excellent ratings from participants (across seminars)
Mar 2014 - Jan 2015
11 months
- Consulting and training of managers
- Support for the newly founded recruiting department and creation of a shared mission statement
- Definition of roles, responsibilities & competencies
- Process analysis and optimization of the new hire process
- Support and coaching of managers in daily operations
- 100% target achievement of the new department
- Promotion of the coached managers
Dec 2011 - Apr 2014
2 years 5 months
- Support and implementation of a strategic pilot project
- Development of a business model
- Tracking and control of pilot progress including operational execution
- Identification and cross-business lessons learned
- Development & embedding of an organizational structure
- Project management
- Approval of the new role and responsibilities of the department by the board
- Further commissioning of pilot support and assistance with the implementation of the new standard & series processes
Apr 2009 - Jan 2012
2 years 10 months
- Advising senior management – including collaborating with experts from other fields
- Process analysis
- Systemic analysis of companies
- Deriving measures and recommendations for action
- Facilitating large group workshops
Jun 2007 - Mar 2009
1 year 10 months
- Operational management of company-owned sites including production, logistics & shops
- Revenue and P&L responsibility for approx. EUR 2.5 million
- Efficient management of the Frankfurt, Munich and Nuremberg areas
- Interface function between sales and technical teams
- Strategic site development and planning of new locations
- Implementation of an IT-based POS system
- Process definition, optimization & standardization
- Budget planning, forecasting, budget control
- Increased site productivity by more than 30% (2007–2009)
- Negotiations with key accounts
- Staff management: selection, development and mentoring of employees
Jan 2003 - May 2007
4 years 5 months
- Managed up to eight stores with eight direct reports and approx. 100 employees
- Revenue responsibility for approx. EUR 100 million
- Standardization of performance metrics for approx. 40 stores
- Planning and controlling the revenue and cost structure based on KPIs
- Staff management, recruitment, development and mentoring of employees
- Planning and conducting employee training in quality management, service and occupational safety
- Implementation of quality management and occupational safety measures
- Corporate identity, benchmarking & best practice at the divisional level
- Doubled the number of stores in the Munich area from three to six (2005/2006)