Britta Frahm - Freelance Creative Director, Researcher, UX and Service Design Consultant

Munich, Germany

Experience

Jan 2012 - Present

14 years 1 month

Work internationally on a project basis for various agencies and clients in roles from service design, branding, product vision and concept to product development
Scope out the creative project requirements
Interview users about their needs and behaviors to support a holistic design process
Design and implement innovative ideas and prototypes for all digital platforms
Present creative concepts to executive levels
Collaborate with development teams to bring concepts to life
Agencies: AmplifiedbyDesign, collectingcolours, Designit, Designworks, frogdesign, IDEO, zigzag
Clients: Amgen, Arvato, Brooklyn Bridge Park, Brooklyn Historical Society, Columbia University Journalism School, Consorsbank, Daimler, DER Touristik, Deutsche Bahn, Deutsche Telekom, eBay, Helios Health, IKEA, Interhyp, Loewe Technology, MINI, Nokia, RWE, Škoda, Swisscom, Unify, VW Group, WMF

May 2010 - Dec 2010

8 months

Cross-media streaming services for TV, web, and tablet for one of Asia's largest telecom companies
Creative direction of the digital brand
Conduct creative client workshops and participate in in-depth user research
Develop a product vision
Design custom, cross-platform interaction patterns
Create production and style guide documents
Present creative concepts to the executive board
Conduct hiring interviews (user experience and visual design) for Germany and Singapore
Client: SingTel Singapore

Feb 2008 - Dec 2011

3 years 11 months

Visual lead and senior UX design for portal and e-commerce websites, as well as marketing campaigns and mobile applications in Germany, Sweden, Switzerland, and the UK
Work on projects from concept and strategy through to final production, focusing on strong ideas, brand values, user-centered design, and usability
Estimate effort and plan projects for UX and design teams
Design and deliver groundbreaking ideas within time and budget constraints
Present creative concepts to leadership levels
Inspire, lead, and mentor the creative team
Grow the team by actively recruiting talent across Europe
Clients: Vodafone Group (D2), Deutsche Telekom, Swisscom, Siemens, O2, Epson, Unilever, Sky, GM, ICICI Bank, Star Alliance, Lufthansa, Hansgrohe, Vaillant, METRO Group, Gong Verlag

Apr 2007 - Sep 2008

1 year 6 months

One of four partners in a contemporary art gallery with a local focus on Leipzig, Berlin, and Munich
Platform for installation artists, photographers, and painters

May 2005 - Jan 2008

2 years 9 months

Responsible for the country websites (.de, .ch, .at) of the webmiles online rewards program and over 100 retail partners
Led a team of up to ten designers and web developers to maintain and enhance the websites
Developed new B2B and B2C products and further evolved the webmiles brand
Organized project workflows and managed communication with vendors
Produced web projects for Mars Food Inc., neckermann.de, buecher.de, Schlecker

Jun 2004 - May 2005

1 year

Project-based work for design and exhibition projects in New York City and Berlin
Clients: adidas, BMW, Formstelle, Radio Diaries, Shane Valentino, Sumo Films, The Kitchen Sisters, The Tenement Museum

Oct 2000 - May 2004

3 years 8 months

Full-time member of a creative studio team producing interactive reports, virtual museums, digital installations and exhibitions for cultural institutions and commercial clients
Leading and managing a team of artists, photographers, designers and developers
Responsible for the internship program
Creating concepts as an information architect
Developing the overall look and feel of projects
Working with content managers to ensure database quality
Contributing to short- and long-term projects for cultural institutions and businesses
Designing the studio's award-winning online reports: The Sonic Memorial Project and 360degrees.org - Perspectives on the U.S. Criminal Justice System
Clients: New York University, Harvard University, Schlesinger Library, Tenement Museum, University of California Berkeley, JEHT Foundation, Venturi, Scott Brown and Associates, National Public Radio, WNYC

Oct 1996 - Sep 2000

4 years

Project-based work for interactive and print projects
Clients: Federal Ministry of Education and Research (Berlin), Gallery for Contemporary Art (Leipzig), Leipzig Opera

Conceptual and strategic designer with 20 years of cultural and commercial experience, passionately creating digital products and services.

Communicates with empathy, listens to users' wishes and needs, and has a deep understanding of business goals and technology constraints
Analyzes essential details while keeping the big picture in mind
Uses the interplay of business, design, and technology to drive innovation
Takes ownership and enjoys fostering effective cross-disciplinary teamwork