Michèle Koch
☁️ Freelance Salesforce Consultant/ Solution Architect
Experience
Salesforce Solution Architect
Stellwerk GmbH
Products: Sales Cloud | Field Service Lightning
Role: Took over the project from the previous partner to save it from failing. Re-built the custom architecture to ensure a stable and sustainable system. Built solutions to meet the client's business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.
Methodology: Scrumban | Jira/ Confluence
DevOps: Salesforce Change Sets
Skills: Sales Process Management | Reporting | Field Service | FSL Mobile
Salesforce Consultant / Architect
Zwilling J.A. Henckels AG
Products: Service Cloud | Commerce Cloud | Marketing Cloud | Amazon Voice
Role: Responsible for maintaining and enhancing the global customer service infrastructure based on Salesforce Omni Channel.
Methodology: Scrumban | Jira/ Confluence
Skills: Vendor Management | Omni Channel | Chat | Voice | Case Management | Reporting
Salesforce Solution Architect
Grüner Blitz
Products: Sales Cloud | Service Cloud | Experience Cloud | Field Service Lightning
Role: Took over the project from the previous partner to save it from failing. Re-built the custom architecture to ensure a stable and sustainable system. Built solutions to meet the client's business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.
Methodology: Scrumban | Jira/ Confluence
DevOps: Salesforce Change Sets
Skills: Sales Process Management | Reporting | Field Service | FSL Mobile
Salesforce Solution Architect
jobs4refugees
Products: Non-Profit Cloud | Experience Cloud
Role: Designed and successfully delivered a public job portal and was responsible for completing maintenance tasks and built smaller solutions based on the business requirements.
Methodology: Scrumban | Jira/ Confluence
DevOps: Salesforce Change Sets
Lead Solution Architect Salesforce
Volta Trucks
Products: Sales Cloud | CPQ | Service Cloud | Field Service Lightning
Role: As the Lead Solution Architect, responsible for designing high quality, scalable and performant solutions inside Salesforce and ensuring all architectural decisions fit together into a coherent and stable solution. As the service stream lead and Proxy Product Owner, led workshops and ensured all requirements were gathered, documented and signed-off by the customer. Took on partial Scrum Master responsibilities, establishing scrum ceremonies and ways of working.
Methodology: (Salesforce) Scrum | Jira/ Confluence
DevOps: Git | Scratch Orgs | VS Code
Skills: Salesforce Architecture | Workbench | Data Loader | Proxy Product Owner | Requirements Engineering | Project Management | VS Code/ GitHub | Scrum | Jira/ Confluence
Salesforce Solution Architect
jobs4refugees
Products: Non-Profit Cloud | Salesforce Experience Cloud
Role: Detach a managed package and rebuilt functionality with as less code as possible to enable j4r to maintain Salesforce themselves without the need of a proper developer.
Methodology: - | Jira/ Confluence
DevOps: -
Skills: Salesforce Architecture | Customer Community | Non-Profit Cloud | Jira/ Confluence
Salesforce Solution Architect
Zattoo
Products: Salesforce Media Cloud | Industries CPQ
Role: Trained the inhouse Salesforce team on how to administer Media Cloud and set up Industries CPQ.
Skills: Salesforce Architecture | Industries CPQ | Omni Studio | Jira/ Confluence
Salesforce Technology Architect
BearingPoint
Salesforce Admin
Hazemag
Products: Sales Cloud | CPQ
Role: As a Salesforce Admin, mainly responsible for maintenance work but delivered smaller features as well. Created Reports & Dashboards, refactored Flows and built new Apps.
Methodology: Kanban | Jira/ Confluence
DevOps: Copado Light | Change Sets
Skills: Salesforce Architecture | Jira/ Confluence
Stream Lead Sales
bofrost*
Products: Salesforce Marketing Cloud | Salesforce Service Cloud | Salesforce Sales Cloud | Salesforce Analytics
Role: As a stream lead and Proxy Product Owner, led workshops and ensured all requirements were gathered, documented and signed-off by the customer. As the deputy project lead and Scrum Master, solved blockers that kept the team from making progress.
Methodology: (Salesforce) Scrum | Jira/ Confluence
DevOps: Git | Copado
Skills: Salesforce Architecture | Workbench | Data Loader | Proxy Product Owner | Copado | Jira/ Confluence
Business Analyst, Proxy Product Owner
Grohe
Products: Salesforce Sales Cloud | Salesforce Experience Cloud | Salesforce Consumer Goods Cloud | Loyalty Cloud
Role: As Proxy Product Owner and Business Analyst, led workshops to gather all the requirements and wrote user stories for the project backlog. Prepared small POC demos for the stakeholders to help them understand Salesforce capabilities or UI behavior better.
Methodology: (Salesforce) Scrum | Jira/ Confluence
DevOps: Git | Scratch Orgs | VS Code
Skills: Salesforce Architecture | Proxy Product Owner | VS Code | Jira/ Confluence
Salesforce Solution Architect
Freelance
Responsible for various Salesforce projects as a freelance consultant
Salesforce Solution Architect & Project Lead
Brillux
Products: Salesforce Sales Cloud | Salesforce Field Service | Salesforce Maps
Role: As the Project Lead, ensured delivery of a high-quality solution within the given time and budget. As the Solution Architect, responsible for designing high quality, scalable and performant solutions inside Salesforce and ensuring all architectural decisions fit together into a coherent and stable solution.
Methodology: (Salesforce) Scrum | Jira/ Confluence
DevOps: Copado Essentials
Skills: Salesforce Architecture | Copado Essentials | Jira/ Confluence
Managing Salesforce Consultant
adesso SE
Salesforce Consultant
Beos AG
Products: Salesforce Sales Cloud | Salesforce Maps
Role: As a Salesforce consultant, gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.
Methodology: Scrum Light | Jira/ Confluence
DevOps: Change Sets
Skills: Salesforce Architecture | Jira/ Confluence
Salesforce Consultant
Deutsche Wohnen
Products: Salesforce Service Cloud | Salesforce Experience Cloud | OData
Role: As a Salesforce consultant, gathered requirements, wrote User Stories and designed and implemented solutions as well as functioned as a sparring partner for the inhouse Salesforce Admin.
Methodology: - | Jira/ Confluence
DevOps: Change Sets
Skills: Salesforce Architecture | Jira/ Confluence
Salesforce Consultant
FFN Radio Station
Products: Salesforce Sales Cloud
Role: As a Salesforce consultant, gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.
Methodology: (Salesforce) Scrum | Jira/ Confluence
DevOps: Change Sets
Skills: Salesforce Architecture | Jira/ Confluence