Michèle Koch
Salesforce Solution Architect
Experience
Salesforce Solution Architect
Stellwerk GmbH
I took over the project from the previous partner to save it from failing. I had to re-built the custom architecture to ensure a stable and sustainable system. I built solutions to meet the clients business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.
- Products: Sales Cloud, Field Service Lightning.
- Methodology: Scrumban, Jira/ Confluence.
- DevOps: Salesforce Change Sets.
- Skills: Sales Process Management, Reporting, Field Service, FSL Mobile.
Salesforce Consultant / Architect
Zwilling J.A. Henckels AG
I am responsible for maintaining and enhancing the global customer service infrastructure based on Salesforce Omni Channel.
- Products: Service Cloud, Commerce Cloud, Marketing Cloud, Amazon Voice.
- Methodology: Scrumban, Jira/ Confluence.
- Skills: Vendor Management, Omni Channel, Chat, Voice, Case Management, Reporting.
Salesforce Solution Architect
Grüner Blitz
I took over the project from the previous partner to save it from failing. I had to re-built the custom architecture to ensure a stable and sustainable system. I built solutions to meet the clients business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.
- Products: Sales Cloud, Service Cloud, Experience Cloud, Field Service Lightning.
- Methodology: Scrumban, Jira/ Confluence.
- DevOps: Salesforce Change Sets.
- Skills: Sales Process Management, Reporting, Field Service, FSL Mobile.
Salesforce Solution Architect
jobs4refugees
I designed and successfully delivered a public job portal and was responsible for completing maintenance tasks and built smaller solutions based on the business requirements.
- Products: Non-Profit Cloud, Experience Cloud.
- Methodology: Scrumban, Jira/ Confluence.
- DevOps: Salesforce Change Sets.
Lead Solution Architect Salesforce
Volta Trucks
As the Lead Solution Architect, I was responsible for designing high quality, scalable and performant solutions inside Salesforce and had to make sure all architectural decisions fit together into a coherent and stable solution.
As the service stream lead and Proxy Product Owner it was also my responsibility to lead workshops and to make sure all requirements are gathered, documented and signed-off by the customer.
As we did not have a Scrum Master assigned to the project, I took a part of that role as well and established scrum ceremonies and ways of working.
- Products: Sales Cloud, CPQ, Service Cloud, Field Service Lightning.
- Methodology: (Salesforce) Scrum, Jira/ Confluence.
- DevOps: Git, Scratch Orgs, VS Code.
- Skills: Salesforce Architecture, Workbench, Data Loader, Proxy Product Owner, Requirements Engineering, Project Management, VS Code/ GitHub, Scrum, Jira/ Confluence.
Salesforce Solution Architect
jobs4refugees
Detach a managed package and rebuilt functionality with as less code as possible to enable j4r to maintain Salesforce themselves without the need of a proper developer.
- Products: Non-Profit Cloud, Salesforce Experience Cloud.
- Methodology: Jira/ Confluence.
- Skills: Salesforce Architecture, Customer Community, Non-Profit Cloud, Jira/ Confluence.
Salesforce Solution Architect
Zattoo
I trained the inhouse Salesforce team on how to administer Media Cloud and set up Industries CPQ.
- Products: Salesforce Media Cloud, Industries CPQ.
- Skills: Salesforce Architecture, Industries CPQ, Omni Studio, Jira/ Confluence.
Salesforce Technology Architect
BearingPoint
Salesforce Admin
Hazemag
As a Salesforce Admin I was mainly responsible for maintenance work but delivered smaller features as well. E.g. I created Reports & Dashboards, refactored Flows and built new Apps.
- Products: Sales Cloud, CPQ.
- Methodology: Kanban, Jira/ Confluence.
- DevOps: Copado Light, Change Sets.
- Skills: Salesforce Architecture, Jira/ Confluence.
Stream Lead Sales
bofrost*
As a stream lead and Proxy Product Owner it was my responsibility to lead workshops and to make sure all requirements are gathered, documented and signed-off by the customer.
As the deputy project lead and Scrum Master I made sure to solve blockers that kept the team from making progress.
- Products: Salesforce Marketing Cloud, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Analytics.
- Methodology: (Salesforce) Scrum, Jira/ Confluence.
- DevOps: Git, Copado.
- Skills: Salesforce Architecture, Workbench, Data Loader, Proxy Product Owner, Copado, Jira/ Confluence.
Business Analyst, Proxy Product Owner
Grohe
As Proxy Product Owner and Business Analyst I led workshops to gather all the requirements and wrote user stories for the project backlog. As the client has not been familiar with Salesforce or IT solutions in general, I would prepare small POC demos for the stakeholders so that they could understand Salesforce capabilities or UI behavior better.
- Products: Salesforce Sales Cloud, Salesforce Experience Cloud, Salesforce Consumer Goods Cloud, Loyalty Cloud.
- Methodology: (Salesforce) Scrum, Jira/ Confluence.
- DevOps: Git, Scratch Orgs, VS Code.
- Skills: Salesforce Architecture, Proxy Product Owner, VS Code, Jira/ Confluence.
Freelance Salesforce Solution Architect
Salesforce Solution Architect & Project Lead
Brillux
As the Project Lead I had to make sure to deliver a high-quality solution in the given amount of time and budget.
As the Solution Architect I was responsible for designing high quality, scalable and performant solutions inside Salesforce and had to make sure all architectural decisions fit together into a coherent and stable solution.
- Products: Salesforce Sales Cloud, Salesforce Field Service, Salesforce Maps.
- Methodology: (Salesforce) Scrum, Jira/ Confluence.
- DevOps: Copado Essentials.
- Skills: Salesforce Architecture, Copado Essentials, Jira/ Confluence.
Managing Salesforce Consultant
adesso SE
Salesforce Consultant
Beos AG
As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.
- Products: Salesforce Sales Cloud, Salesforce Maps.
- Methodology: Scrum Light, Jira/ Confluence.
- DevOps: Change Sets.
- Skills: Salesforce Architecture, Jira/ Confluence.
Salesforce Consultant
Deutsche Wohnen
As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as functioned as a sparring partner for the inhouse Salesforce Admin.
- Products: Salesforce Service Cloud, Salesforce Experience Cloud, OData.
- Methodology: Jira/ Confluence.
- DevOps: Change Sets.
- Skills: Salesforce Architecture, Jira/ Confluence.
Salesforce Consultant
FFN Radio Station
As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.
- Products: Salesforce Sales Cloud.
- Methodology: (Salesforce) Scrum, Jira/ Confluence.
- DevOps: Change Sets.
- Skills: Salesforce Architecture, Jira/ Confluence.
Project Manager & Salesforce Consultant
Eigenherd GmbH
Product Owner Backend & Salesforce Admin
Realbest GmbH
Senior Product Manager & Salesforce Admin
Classic Trader GmbH
Languages
Education
University of Applied Science – FH Kiel
Bachelor's Degree · Business Administration · Kiel, Germany
Certifications & licenses
Advanced Product Management
Salesforce Certified Administrator (SCA)
Salesforce
Salesforce Certified Business Analyst
Salesforce
Salesforce Certified Field Service Consultant
Salesforce
Salesforce Certified Platform App Builder Certification
Salesforce
Salesforce Certified Sales Cloud Consultant
Salesforce
Salesforce Certified Service Cloud Consultant
Salesforce
Salesforce Certified Sharing and Visibility Architect
Salesforce
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