Jerry Bousardo

Owner, Self-employed

Vienna, Austria
Experience
Jun 2024 - Present
1 year 2 months

Owner, Self-employed

EPU DIGIPM Consulting.e.U

IT consulting in the PM and ITSM areas, PM/PMO coaching & support.

Feb 2023 - May 2024
1 year 4 months
Germany

IT Interim Manager (Role: Global TSA Manager)

EPU DIGIPM Consulting.e.U

Global TSA Manager (Transition Services Agreement) in a carve-out project, responsible for the IT workstream. Serving an international construction chemicals group headquartered in Germany.

Feb 2022 - Oct 2022
9 months
Schwertberg, Austria

PMO Lead/ Senior IT PM

Engel GmbH

  • SAP CRM IT PM (new tender phase, bidder evaluation, ...).
  • PMO setup (internal assessment, gap analysis, creation of the PMO setup roadmap & implementation plans).
  • The PMO setup plan was cancelled.
Jun 2014 - Feb 2022
7 years 9 months
Vienna, Austria

Delivery PMO Head / Team Leader

UNIQA IT Services GmbH

  • Leading and developing an international and intercultural PM team (>25 internal and external project managers from AT, DE, HU, SK and RO).
  • Program and project delivery & governance – responsible for project execution, coaching PMs through the project lifecycle, managing risks and issues, escalation management, project budgeting, KPI controlling.
  • Corporate portfolio management – overseeing the International, Corporate & Technical (Life Cycle Management / Security) project portfolio (>40 active projects). Coaching PMs at steering committees, quality assurance, global project office reporting.
  • Operational portfolio delivery & reporting – monitoring the project portfolio (SAP, ECM, IFRS17, IAM/Security, cloud enablement, life cycle management (IT infra, technical upgrades, IT service management)).
  • Project budget planning & financial control: interface with the business (requirements management), finance, IT-BUILD (enterprise & solution architecture, IT security, business analysis, business development, …) and IT-RUN (transition management, change management operations, test management, …), annual budgeting, forecasting, and project cost management (personnel, materials).
  • IT service management & delivery: managing IT infrastructure & services vendors (R-IT, TSA) for project service delivery, IT PM and participation/reporting in regular service delivery boards. Environment: ITIL V4, ITSM ServiceNow.
  • Team management – leading and developing the project manager team, capacity planning & resource allocation, task assignment, onboarding, coaching, goal setting & performance evaluations.
  • Support processes: providing and improving the work environment and technical infrastructure management, PM methodology introduction and rollout, PM tool selection, internal PM communication, PM knowledge base.
  • Process integration and rollout – PMO process owner, process & system integration, operational process implementation, test management, deployment and rollout processes.
  • SAFe: introduction and rollout of the SAFe framework in a hybrid PM environment (waterfall/Scrum).
  • PMO process setup, rollout and continuous optimization, rollout of the new PM delivery model.
  • Operationalizing PMO processes and the new delivery model processes (Web2.0, JIRA/Confluence).
  • Interface with IT department leadership (within BUILD/RUN), business units and demand management.
  • JIRA/Confluence (Web 2.0) and PPM tool integration lead / senior PM, continuous process improvements.
Jun 2003 - May 2014
11 years
Vienna, Austria

Senior IT & Operations Project Manager / Program Manager

Western Union Financial Services International

Managing IT, business and M&A projects & programs (>USD 500K) in an ITIL (V3), IT service management environment. IT governance & Clarity (PPM integrated system). Implementing business project methodology & WURAD (Agile) framework.

  • Program & project portfolio management of point of sales, agent operations management, AML compliance, processing workflows and IT system integration projects.
  • Post-merger integration of two companies (headquartered in Italy, entities in UK, ES, RO, BE/NL, CH).
  • IT integration (functional migration, IT network/telco, end-user computing, data center migration, ...).
  • Setting up and launching a regional operations center (BPO) in Lithuania – responsible for IT/telecom infrastructure setup, IT liaison with HR, facilities, business/functional groups for end-user setup, application and systems integration. Coordinating the rollout, opening two temporary sites and launching the permanent site. Implementing a new data center in DE/Frankfurt.
  • M&A post-merger integration – managing IT integration and coordinating IT teams (IT network/telecom, end-user computing, information security, technical risk management).
  • CRM projects – project portfolio management, adapting global processes and solutions to regional/country specifics. Introducing and rolling out the pricing and campaign process in the EMEA region.
  • Implementing and delivering a new “Direct to Bank” money transfer service within the EMEA region (UK, Portugal). Coordinating activities and work packages between functional and technical teams. Integration with an external vendor.
  • Developing a new DSS platform (basis for a new company-wide DSS marketing tool), managing the solution rollout within the EMEA region.
Feb 2001 - Apr 2003
2 years 3 months
Brussels, Belgium

Senior IT Applications Manager

SONY ITE International

  • Member of the PM team, collaborating with finance & controlling, logistics, sales & marketing on key initiatives.
  • Supplier management (software vendors and external consulting firms).
  • Invoice processing, supply chain management, logistics processes.
  • SAP modules (FI, CO, MM, SD) integration, B2B website, merger of customer databases.
Mar 1997 - Jan 2001
3 years 11 months
Paris, France

E-Business Consultant

CSC Peat Marwick

  • Societe Generale - financial services: integrating an Italian e-brokerage site.
  • SITA Equant - telecom services: intranet activation tool rollout in the EMEA region.
  • AXA-Re - reinsurance services: implementing N-tier architecture solutions.
  • E-business – implementing and rolling out reporting systems for clients in finance, telecom, retail and FMCG.
Apr 1995 - Dec 1996
1 year 9 months
Paris, France

Client-Server Application / Systems Developer

Meta-Concept

Summary

A very experienced IT/PM/ITSM executive with years of successful delivery of complex, large projects/programs in cross-border, cross-functional and international environments. 25 years of IT experience, including team leadership/management responsibility.

Languages
French
Native
German
Advanced
English
Advanced
Spanish
Elementary
Dutch
Elementary
Education
Aug 1992 - Oct 1993

Brunel University

Master of Science, Intelligent Systems · Intelligent Systems · London, United Kingdom

Sep 1990 - Sep 1992

Coventry University

Bachelor of Engineering, Information Systems · Information Systems · Coventry, United Kingdom

Sep 1988 - Aug 1990

IUT Grenoble

DUT · Electronics & IT · Grenoble, France

...and 1 more
Certifications & licenses

CIM – Certified Interim Manager

INCITE/ UBIT Academy

Digital Transformation Manager

AMC Business Academy

ITIL V4 Foundation

ITIL V3

PMI PMP

PMI

PSM I

SAFe v5 Agilist

Scaled Agile

Six Sigma Green Belt

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