Jerry Bousardo

Owner, Self-Employed

Vienna, Austria

Experience

Jun 2024 - Present
1 year 2 months

Owner, Self-Employed

EPU DIGIPM Consulting.e.U

IT consulting in PM and ITSM areas, PM/PMO coaching & support.

Feb 2023 - May 2024
1 year 4 months
Germany

IT Interim Manager (Role: Global TSA Manager)

EPU DIGIPM Consulting.e.U

Global TSA Manager (Transition Services Agreement) in a carve-out project, responsible for the IT workstream. Engaged by an international construction chemicals group headquartered in Germany.

Feb 2022 - Oct 2022
9 months
Schwertberg, Austria

PMO Lead/ Senior IT PM

Engel GmbH

  • SAP CRM IT PM (new tender phase, bidder evaluation, etc.).
  • PMO setup (internal assessment, gap analysis, creation of PMO setup roadmap & implementation plans) - PMO setup plan was discontinued.
Jun 2014 - Feb 2022
7 years 9 months
Vienna, Austria

Delivery PMO Head / Team Lead

UNIQA IT Services GmbH

Leadership and development of an international and intercultural PM team (>25 internal and external project managers from AT, DE, HU, SK and RO).

  • Program and project delivery & governance – responsible for project execution, coaching PMs through the entire project lifecycle, risk and issue management, escalation management, project budget, KPIs controlling.
  • Corporate portfolio management – managing the international, corporate & technical (lifecycle management/security) project portfolio (>40 active projects). Coaching PMs at steering committees, quality assurance, reporting to the Global Project Office.
  • Operational portfolio delivery & reporting – project portfolio (SAP, ECM, IFRS17, IAM/security, cloud enablement, lifecycle management (IT infra, technical upgrade, IT service management)) monitoring.
  • Project budget planning & financial control: interface with business (requirements management), finance department, IT-BUILD (enterprise & solution architecture, IT security, business analysis, business development, …) and IT-RUN (transition management, change management operations, test management,…), annual budget planning, project forecasts, project cost (staff, materials) management.
  • IT service management & delivery: IT infrastructure & services vendors (R-IT, TSA) management for project service delivery, IT PM and participation/reporting in regular service delivery boards. Environment: ITIL v4, ITSM ServiceNow.
  • Team management – leading and developing the project management team, capacity planning & resource allocation, task assignment, employee onboarding, coaching, goal setting & performance evaluations.
  • Support processes: providing & enhancing the work environment and technical infrastructure management, PM methodology introduction and rollout, PM tool selection, internal PM communication, PM knowledge base.
  • Process integration and rollout – PMO process owner, process & system integration, operational process implementation, test management, deployment and rollout processes.
  • SAFe: introduction and rollout of the SAFe framework in a hybrid (Waterfall/Scrum) PM environment.
  • PMO process setup, rollout and continuous optimization, rollout of the new PM delivery model.
  • Operationalization of PMO processes and the new delivery model processes (Web2.0, JIRA/Confluence).
  • Interface with IT department leadership (within BUILD/RUN), business units and demand management.
  • JIRA/Confluence (Web 2.0) and PPM tool – integration lead / senior PM, continuous process improvements.
Jun 2003 - May 2014
11 years
Vienna, Austria

Senior IT & Operations Project Manager / Program Manager

Western Union Financial Services International

Led IT, business and M&A projects & programs (>USD 500K) in an ITIL (v3) IT service management environment. IT governance & Clarity (PPM integrated system). Implementation of business project methodology & WURAD (agile) framework.

  • Program & project portfolio management of point of sales, agent operations management, AML compliance, settlement processes and IT system integration projects.
  • Post-merger integration of two companies (headquartered in IT, entities in UK, ES, RO, BE/NL, CH).
  • IT integration (functional migration, IT network/telco, end-user computing, data center migration, etc.).
  • Setup and commissioning of a regional operations center (BPO) in Lithuania – responsible for IT/telecom infrastructure setup, IT interface with HR, real estate, business/functional groups for end-user setup, applications and systems integration. Coordinated rollout, opening of two temporary sites and launch of permanent site. Implemented a new data center in DE/Frankfurt.
  • M&A post-merger integration – managed IT integration and coordination of IT teams (IT network/telecom, end-user computing, information security, technical risk management).
  • CRM projects – project portfolio management, adapting global processes and solutions to regional/country specifics. Introduction and rollout of pricing campaign in the EMEA region.
  • Implementation and delivery of a new "Direct to Bank" money transfer service within the EMEA region (UK, Portugal). Coordinated activities and work packages between functional and technical teams. Integration with an external vendor.
  • Development of a new DSS platform (basis for a new enterprise-wide DSS marketing tool), managed solution rollout within the EMEA region.
Feb 2001 - Apr 2003
2 years 3 months
Brussels, Belgium

Senior IT Applications Manager

SONY ITE International

  • Member of the PM team, collaboration with finance & controlling, logistics, sales & marketing on key initiatives.
  • Supplier management (software vendors and external consulting firms).
  • Invoice processing, supply chain management, logistics processes.
  • SAP modules (FI, CO, MM, SD) integration, B2B website, merging customer databases.
Mar 1997 - Jan 2001
3 years 11 months
Paris, France

E-Business Consultant

CSC Peat Marwick

  • Societe Generale – financial services: Italian e-brokerage site integration.
  • SITA Equant – telecom services: service activation intranet tool rollout in the EMEA region.
  • AXA-Re – reinsurance services: n-tier architecture solution implementation.
  • E-business – reporting system implementation and rollout for client companies in finance, telecommunications, retail and FMCG.
Apr 1995 - Dec 1997
1 year 9 months
Paris, France

Client-Server Application/Systems Developer

Meta-Concept

Summary

A highly experienced IT/PM/ITSM executive with many years of successfully delivering complex, large-scale projects/programs in cross-border, cross-functional, and international environments.

25 years of IT experience, including team leadership/management responsibility.

Languages

French
Native
English
Advanced
German
Advanced
Dutch
Elementary
Spanish
Elementary

Education

Aug 1992 - Oct 1993

Brunel University

Master of Science, Intelligent Systems · Intelligent Systems · London, United Kingdom

Sep 1990 - Sep 1992

Coventry University

Bachelor of Engineering, Information Systems · Information Systems · Coventry, United Kingdom

Sep 1988 - Aug 1990

IUT Grenoble

DUT · Electronics & Computer Science · Grenoble, France

Certifications & licenses

CIM – Certified Interim Manager

INCITE/UBIT Academy

Digital Transformation Manager

AMC Business Academy

ITIL v4 Foundations

ITIL v3

PMI PMP

PMI

PSM I

SAFe v5 Agilist

Scaled Agile

Six Sigma Green Belt

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