Jerry Bousardo - Owner

Recommended expert

Vienna, Austria

Experience

Jan 2023 - Present

3 years 1 month

Owner

DIGIPM Consulting e.U.

From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.
From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.

Feb 2022 - Oct 2022

9 months

Schwertberg, Austria

PMO Lead / Senior IT PM

ENGEL GmbH

Managed SAP CRM IT project management including new tender phase and bidder evaluation.
Built PMO through internal assessment, gap analysis, and creation of roadmap and implementation plans (PMO build plan was cancelled).

Jun 2014 - Feb 2022

7 years 9 months

Vienna, Austria

Head of Delivery PMO / Team Leader

UNIQA IT Services GmbH

Led and developed an international and intercultural PM team of over 25 internal and external project managers across Austria, Germany, Hungary, Slovakia, and Romania.
Program and project delivery & governance: coached project leaders through full lifecycle, managed risks, issues, escalations, budgets and KPI controlling.
Corporate portfolio management: managed international corporate and technical project portfolio of over 40 active projects, coached leaders at steering committees, ensured quality, and reported to the Global Project Office.
Operative portfolio delivery & reporting: monitored projects portfolio including SAP, ECM, IFRS17, IAM/security, cloud enablement, and IT infrastructure lifecycle management.
Project budget planning & financial control: interfaced with business requirements, finance, IT build and IT run teams for annual budgeting, forecasts, and cost management.
IT service management & delivery: managed infrastructure and service vendors, participated in service delivery boards in an ITIL V4 and ServiceNow environment.
Team management: capacity planning, resource allocation, onboarding, coaching, goal setting and performance evaluation.
Support processes: provided and enhanced work environment and technical infrastructure, introduced and rolled out PM methodology and tools, managed PM knowledge base.
Process integration and rollout: owned PMO processes, integrated process and systems, managed test, deployment and rollout processes.
SAFe: introduced and rolled out SAFe framework in a hybrid waterfall/scrum environment.
Integrated JIRA/Confluence and PPM tool, led continuous process improvements.

Jun 2003 - May 2014

11 years

Vienna, Austria

Senior IT & Operations Project Manager / Program Manager

Western Union Financial Services International

Led IT, business and M&A projects and programs over USD 500K in an ITIL V3 service management environment and implemented governance and PPM integrated system.
Managed program and project portfolio for point of sales, agent operations, AML compliance, settlement processes and IT system integration.
Directed post-merger integration for two companies headquartered in Italy with entities in UK, ES, RO, BE/NL, CH.
Oversaw IT integration including functional migration, network, telecom, end-user computing and data center migration.
Established and commissioned a regional operations center in Lithuania, responsible for IT/telecom infrastructure, user setup, system integration, rollout coordination, opening temporary sites and launching permanent site. Implemented a new data center in Frankfurt, Germany.
Managed M&A post-merger IT integration and coordinated IT teams for network, telecom, end-user computing, information security and technical risk management.
Directed CRM project portfolio management, adapted global processes and solutions to regional specifics, and rolled out pricing and marketing campaigns in EMEA.
Implemented and delivered a new Direct to Bank money transfer service in EMEA (UK, Portugal), coordinating activities between functional and technical teams and integrating with an external vendor.
Developed a new DSS platform for enterprise-wide marketing tool and managed its rollout in EMEA.

Feb 2001 - Apr 2003

2 years 3 months

Brussels, Belgium

Senior IT Applications Manager

Sony ITE International

Collaborated with finance & controlling, logistics, sales & marketing on key initiatives as part of the PM team.
Managed suppliers including software vendors and external consulting firms.
Optimized billing processes, supply chain management and logistics processes.
Integrated SAP modules (FI, CO, MM, SD), launched a B2B website and merged customer databases.

Mar 1997 - Jan 2001

3 years 11 months

Paris, France

E-Business Consultant

CSC Peat Marwick

Integrated Italian e-brokerage site for Societe Generale in financial services.
Rolled out intranet activation tool for SITA Equant telecom services across EMEA.
Implemented N-Tier architecture solutions for AXA-Re reinsurance services.
Developed and deployed e-business reporting systems for clients in finance, telecommunications, retail and FMCG.

Apr 1995 - Dec 1996

1 year 9 months

Paris, France

Client-Server Application / Systems Developer

Meta-Concept

Summary

A highly experienced IT/PM/ITSM leader with many years of successful execution of complex, large-scale projects/programs in cross-border, cross-functional, and international environments.

25 years of IT experience, including team leadership/management responsibility.