Jerry Bousardo - Owner, Freelancer

Wien, Austria

Experience

Feb 2023 - May 2024

1 year 4 months

Global TSA Manager

Sika MBCC

Interface between companies for IT Workstream (ERP SAP, Non-ERP/Workplace, IT Sec, IT Infra & Network)
TSA IT-Workstream Governance and Senior Management Reporting
Monthly TSA Workstream Status Reporting including financials
IT Plans/Cross-Alignment, Risks Identification & Management
IT Issues Escalation Management
KPIs & SLAs monitoring and resolution
Carve Out BPO IT Lead for end-to-end IT services delivery
IT Service Management Lead for incidents, requests, changes
ITSM process improvements in ServiceNow
Service Integration & Supplier Management
Problem Management and Root-Cause Analysis
Monthly supplier performance reviews
Contract fulfillment monitoring
ITIL/ITSM changes approval
IT Operations & Security Management
WAN Transformation & LCM projects
SAP projects portfolio management
Non-ERP applications changes and security assessment
SharePoint and Teams migration
IT Security improvements and policy rollout
Budget management and cost controlling

Jan 2021 - Jun 2022

6 months

Austria

SAP IT Project Manager

ENGEL GmbH

SAP CRM '360 Degree Customer Journey' Implementation:

Project tender, vendor evaluation and solution assessment
SAP reference and target architecture evaluation
Integration of SAP Marketing Cloud, Sales & Service Cloud, FSM, ERP, BI and local systems
IT Workstream Lead/Product Owner role
IT components and interface analysis
IT epics & use cases definition
Interface to Marketing, Sales and Distribution workstreams
Project setup & organization
Agile Scrum methodology using Azure DevOps, Confluence, MS Teams

Jan 2020 - Feb 2022

1 year 2 months

Romania

IT Security Program Coach & Resource Manager

UNIQA IT Services

EIOPA Guideline ICT Security and Governance implementation:

SIEM/SOC
Data Center Audits
CMDB
Threat Intelligence
BCM Testing
SIRT
Incident Response Playbooks
Client segmentation
Security Cockpit
DLP
Intrusion Prevention System
Offline Backups

Covering AT, Region North (PL, CZ&SK, RU, RO, GSC), Region South (HR, BIH, MNE, BG, UA, STEC)

Oct 2020 - Jun 2021

9 months

Romania

Interim Program Manager

UNIQA IT Services

AXA Integration - IT Program:

IT Program Governance Framework & Process setup
Program Charter development
IT Program Budget & Organization Proposal
AXA CZ+SK, PL Local IT Integration Roadmap
IT Program Manager role definition and hiring
Program setup in JIRA/Confluence

Oct 2020 - Jun 2021

9 months

Romania

PM Coach & Interim PM

UNIQA IT Services

Cloud Strategy & Enablement Project:

Corporate cloud strategy development
Roadmap and operating model creation
Partnership with R-IT and NordCloud (AWS)
First phase of 3-year strategy roadmap
Deliverables included Strategy Roadmap, Target Cloud Capabilities Model, Operating Model, Implementation Concept, Migration Approach, PoC and Data Pilot Phase

Sep 2016 - Dec 2017

1 year 4 months

Romania

IT PM, Business Owner, PM Process Owner

UNIQA IT Services

PPM Tool Implementation:

Business Case development
Requirements gathering
RFP & SOW phase management
Tool & integration partner selection
Implementation of Resource Management, Project Management, Budget & Cost Management modules
Integration with SAP (HR, FI/CO) and JIRA
Clarity/Broadcom PPM tool implementation

Jan 2015 - Dec 2021

6 years

Romania

IT LCM Projects Portfolio Manager

UNIQA IT Services

Portfolio management, status, risks & issues reporting
Budget & costs reporting
PM coaching & support
BCM pre-study and implementation
Technology upgrades (VPMS/RedHat JBoss, Web-Methods)
Windows 10 upgrade project
WAN tender
O365 rollout program
IP Telephony implementation
VDI infrastructure implementation
MS Teams rollout

Jan 2015 - Dec 2021

6 years

Romania

IT Security Projects Portfolio Manager

UNIQA IT Services

Portfolio management, status, risks & issues tracking
Budget & costs reporting
PM coaching & support
Firewalls improvements (2017-2018)
Security infrastructure & 2FA rollout (2018-2019)
Secure Development Lifecycle implementation (2018-2019)
Vulnerability Management System implementation (2019-2021)
Privileged Account Management project
Intrusion Prevention Systems (2017)
IT Security Program setup

Jan 2015 - Dec 2020

6 years

Romania

Interim PM

UNIQA IT Services

IAM Program:

Overall concept and solution approach development
Infrastructure setup
HR and User Lifecycle cases implementation
Systems & Users Roles definition
IT Shop implementation
One Identity technical upgrade
PING Directory setup for customers & brokers
CAB/Change Advisory Board & Target Operating Model
UI rollout

Dec 2005 - May 2014

8 years 6 months

Austria

Senior IT PM / Program Manager

Western Union

Multiple programs and projects management:

Knights Program:

Post-merger integration of companies in Italy, UK, ES, RO, BE/NL, CH
IT integration including functional migrations, network/telecom, end-user computing, data center migration

EROC Program:

Regional Operations Center setup in Lithuania
IT/Telecom infrastructure setup
Coordination of temporary and permanent office launches
New data center implementation in Frankfurt

EU KYC/CDD Program:

Implementation of EU 4th Directives in 7 countries
Customer registration, data collection and reporting
Program governance and setup

Additional Projects:

CRM portfolio management and regional implementations
Direct to Bank service implementation in UK and Portugal
Agent Employee Program implementation
BI/DSS platform development and global rollout
EU POS IT Integration Strategy

Summary

Trilingual (EN/ DE/ FR), Certified Interim Manager, IT Delivery Expert, PM/PMO Expert A very experienced IT/PM senior leader, with years of successful delivery of complex, big size projects/ programs in cross-borders, cross-functional and international environments.