Jörg Pallanich
Freelance IT Project Manager / Business Analyst
Experience
Freelance IT Project Manager / Business Analyst
A1 Telekom Austria AG
Project: Infrastructure Selling Tool
Collaboratively developed and documented the target process for infrastructure sales to business customers
Cross-department coordination to find solutions
Managed implementations in the CRM system
Coordinated a field trial
Project: FTTH Expansion Program
Project environment analysis and documentation
Defined processes in the FTTH expansion program
Specified IT requirements for the B2B business unit in the form of epics and user stories
Managed the IT implementations in the business context
Project: Product Launch "Cyber Defense Business"
Defined the sales to activation process
Specified the IT requirements for implementation in the A1 Marketplace and interface to ServiceNow
Managed the IT implementations
Independent Consultant
Independent Consultant
- Advised private and business customers on wealth building, retirement planning, and liquidity management as a state-certified insurance agent and bAV expert
- Implemented a cloud-based CRM solution for the sales team
Agile Project Manager / Product Owner
Compax Software Development GmbH
Project Management
Introduced a BSS/CRM system at an international telecom customer
Release & incident management
Planned resources and budget
End-to-end responsibility
Product Owner
Gathered requirements with customers through workshops and defined them as epics & user stories
Maintained the product backlog & PI planning
Coordinated closely with the SCRUM teams
Presales
Supported the sales team with various tender responses
B2B Project Manager / Product Manager / Product Owner
UPC Business Austria GmbH / T-Mobile Austria GmbH
Project lead (B2B product management) for:
B2B product & service implementations
Various migration projects in an international environment
Introduction of various new hardware & systems
Product Manager / Product Owner for the products:
Domain services & web hosting
e-card & internet
School network solutions
Business internet cable
Coordinated B2B product catalog & roadmap
Project Manager / Utilisation Manager
update sales GmbH
Project management:
International FinancialForce PSA (Professional Services Automation) software rollout within the Aurea group with SalesForce integration
Evaluation, implementation, and further development of a project and resource management solution within update Professional Services
Various internal organization and optimization projects
Project Management Office:
Contributed to the build and optimization of processes in the professional services environment
Controlling, governance & reporting
Training & coaching
PMO application ownership (CA Clarity PPM, SharePoint, Jira, …)
Utilisation management:
Monitored and managed resource utilization
Central point of contact for internal and external resource requests
Engaged implementation partners
Senior Consultant (Project & Portfolio Management)
CA Software Österreich GmbH
- Design of project & portfolio management solutions in various industries
- Analysis, implementation and customization of PPM solutions with CA Clarity for international clients
- Analysis and implementation of various reports in PPM implementations
- Technical sales in the areas of IT governance, new product development, and project management office
- Product training, process consulting & workshops
Product Manager (Information Services)
ÖBB Dienstleistungen GmbH
- IT product management
- Service level management according to ITIL (creating service level agreements)
- License & contract management for group-wide software licenses
- Sub-project responsibility for a group-wide IT standardization project in the areas of workstations & mobile business
Software Designer (Multimedia Communication Solutions)
Kapsch CarrierCom AG
- Design and implementation of a VoIP-based voicemail & IVR solution with a web-based management interface
- Project responsibility for the rollout of a knowledge management platform using social software
- Database administration
- Design and development of client/server applications for the Kapsch MissisSIPpi hosted IP PBX and mobile PBX solution
- Technical responsibility for the architecture and implementation of a web-based prototype for multimedia content control (home gateway)
Software Developer (BU Communication)
Materna GmbH
- Architecture, design, documentation and testing in the area of "Mobile Communication" (Web, WAP, SMS)
- Development of .Net components, web services and applications for the mobile application platform "A1 Mobility Services" to mobilize Microsoft Exchange
Skills
- Extensive Expertise In It, Web, And Telecommunications
- Project, Process, And Product Management Knowledge And Experience In Both Traditional And Agile Environments (Scrum, Prince2, Pma, Pmi, Itil, …)
- Solid New Media And Product Marketing Know-how
- Business Intelligence & Analytics
- Internet Technologies And Scripting Languages (Asp.net, Css, Html, Php, Xml, …)
- Object-oriented Analysis, Design, And Programming (Uml, Java, C#.net, …)
- Database Modeling And Programming (Microsoft Sql Server, Mysql, Oracle)
- Good Operating System Knowledge (Microsoft Windows Workstation/server, Linux/unix, Macos)
- Project Management Tools (Microsoft Project, Open Workbench, Ca Clarity)
- Standard Software (Ms Office, Visio, Adobe Creative Suite, …)
- Enterprise Software (Confluence, Jira, Navision, Sharepoint, Sap, Financialforce, Salesforce, …)
Languages
Education
Danube University Krems
Master of Science, New Media Management · Professional MSc New Media Management · Krems an der Donau, Austria
University of Applied Sciences Wiener Neustadt
Diplom-Ingenieur (FH), Information Technology · Precision, systems, and information technology · Wiener Neustadt, Austria
Higher Federal Technical and Experimental Institute for Electrical Engineering, Wiener Neustadt
Electrical Engineering, Power and Energy Electronics · Wiener Neustadt, Austria
Certifications & licenses
EXIN Agile Scrum Product Owner & EXIN Agile Scrum Master
Microsoft Certified Professional
Prince2 Foundation & Practitioner Certification
State-Certified Insurance Agent
Profile
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