Shahram Fallahdoust - Senior Product Owner / Process Owner

Q: Where is Shahram based?

Shahram is based in Vienna, Austria and can operate in on-site , hybrid , and remote work models.

Q: What languages does Shahram speak?

Shahram speaks the following languages: German (Advanced), English (Advanced) .

Q: How many years of experience does Shahram have?

Shahram has at least 24 years of experience. During this time, Shahram has worked in at least 13 different roles and for 29 different companies . The average length of individual experience is 1 year and 10 months . Note that Shahram may not have shared all experience and actually has more experience.

Q: What is Shahram's latest experience?

Shahram's most recent position is Senior Product Owner / Process Owner at SachsenEnergie .

Q: What companies has Shahram worked for in recent years?

In recent years, Shahram has worked for SachsenEnergie , True Illusions , Eva Solutions Group GmbH , proALPHA Business Solutions GmbH , and E.ON Energie Deutschland GmbH .

Q: Which industries is Shahram most experienced in?

Shahram is most experienced in industries like Telecommunication , Information Technology (IT) , and Banking and Finance . Shahram also has some experience in Media, Entertainment and Publishing , Insurance , and Automotive .

Q: Which business areas is Shahram most experienced in?

Shahram is most experienced in business areas like Information Technology (IT) , Customer Service , and Product Development . Shahram also has some experience in Business Intelligence , Human Resources (HR) , and Project Management .

Q: Which industries has Shahram worked in recently?

Shahram has recently worked in industries like Energy , Information Technology (IT) , and Utility Services .

Q: Which business areas has Shahram worked in recently?

Shahram has recently worked in business areas like Information Technology (IT) , Product Development , and Customer Service .

Recommended expert

Vienna, Austria

Experience

May 2024 - May 2025

1 year 1 month

Dresden, Germany

Senior Product Owner / Process Owner

SachsenEnergie

Defined services (user stories) for the CRM system and customer portal in sales to align with company goals and customer needs
Applied SAFe (Scaled Agile Framework) methods to optimize CRM processes, promoting collaboration and efficiency in teams
Designed and implemented end-to-end customer-focused processes for a seamless omni-channel experience
Conducted extensive customer behavior research and translated insights into actionable CRM strategies
Collaborated with cross-functional teams (marketing, sales, IT) for integrated and coherent service delivery
Defined and documented detailed process flows and workflows for CRM service implementation and maintenance
Ensured compliance with industry standards and regulations in CRM implementations
UX/UI design with Figma and Miro to create user interfaces and process flows

Oct 2023 - Apr 2024

7 months

Rheine, Germany

Senior Product Owner

True Illusions

Defined and prioritized product requirements for multilingual online shops based on WordPress and Magento
Managed the implementation of WooCommerce and Magento CE features in line with business goals
Led migration projects from Magento 1 to Magento 2 focusing on performance, scalability, and multilingual support
Coordinated the integration of payment systems, translation tools, and live chat solutions
Worked with development teams to adapt templates, plugins, and extensions to user and business needs
UX/UI design with Adobe Photoshop to create user interfaces
Configured secure, user-friendly checkout and shipping processes for different markets
Managed regular platform updates, maintenance, and security measures to ensure stable operations
Promoted UX and UI optimizations to improve customer experience
Conducted usability and acceptance tests

Sep 2022 - Sep 2023

1 year 1 month

Hallbergmoos, Germany

Senior Product Owner

Eva Solutions Group GmbH

Defined product vision, goals, and roadmap for eMobility and charging infrastructure integrations including ticketing systems
Collaborated with stakeholders to prioritize features and improvements by business value and customer needs
Defined and documented product requirements, use cases, and acceptance criteria
Maintained and prioritized the program backlog to align development activities with business priorities
Oversaw integration of eMobility software solutions with CPO platforms, MSP systems, and ticketing systems
Worked with internal and external stakeholders (CPOs, MSPs, eMobility providers)
Defined processes for requesting new features and enhancements
Created and configured the program backlog based on JIRA Discovery
UX/UI design with Figma and Miro to produce user interfaces, process flows, and conduct usability tests
Tested interfaces (APIs) with Postman

Nov 2021 - Aug 2022

10 months

Weilerbach, Germany

Senior Product Owner

proALPHA Business Solutions GmbH

Implemented an AWS cloud-based CRM system for web and native iOS & Android apps including legacy ERP system integration
Created the product roadmap, prioritized delivery phases, and aligned goals with internal stakeholders
Wrote user stories and accepted deliveries
Co-developed user experience with selected users (sales / select customers)
Coordinated and collaborated with SaaS® team, platform team, design system, UX, enterprise architecture & test automation
UX/UI design with Figma and Miro to create user interfaces and process flows and conduct usability tests
Coordinated and collaborated with onsite and nearshore teams

May 2021 - Oct 2021

6 months

Essen, Germany

Product Owner / Business Analyst

E.ON Energie Deutschland GmbH

Product Owner of a customer self-care portal based on Powercloud, WORK DIGITAL Portal, JBOSS, SAP/Siebel
Analyzed feasibility of sales paths and order processes for heating energy in Germany
Wrote user stories and accepted deliveries
Conducted usability and acceptance tests
Tested interfaces (APIs) with Postman
Coordinated and collaborated with onsite and nearshore teams

Aug 2018 - Sep 2020

2 years 2 months

Essen, Germany

Product Owner

E.ON / innogy SE

Product Owner of an agile software development team
Development and implementation of digital B2C processes
Consulting on digitization and automation of customer journeys
Consulting on the introduction and optimization of self-service and digital communication across multiple channels
Design and joint solution finding for complex, cross-system requirements
Migration from CoreMedia CMS to SiteCore
Introduction of Pivotal Cloud Foundry, API Gateway, and Identity & Access Management
Introduction of a new customer service channel
Implementation of ePay and eDunning applications
Conducting usability tests and acceptance tests
UX/UI design with Adobe XD and Photoshop

Mar 2017 - Mar 2018

1 year 1 month

Frankfurt, Germany

Product Owner / Business Analyst

Deutsche Bank

Development and expansion of a mobile banking app for iOS and Android including basic functions, financial overview, PFM, money transfer, investment, mobile payment, multi-banking aggregation, electronic safe, and inbox
Requirements gathering and documentation (BA responsible for epics)
Coordination and communication with internal and external stakeholders (Germany and Romania)
Preparation and alignment of user stories with product owners
Support in refinement and planning meetings
Conducting usability tests and acceptance tests
Testing interfaces (APIs) with Postman
Root cause analysis of faulty processes and recommendation of improvements

Jun 2015 - Dec 2016

1 year 7 months

Munich, Germany

Technical Product Manager

Telefónica O2

Multi-project management in the context of transition and merger of Germany's largest telecommunications company
Domains: Commissioning, value-added/premium services, carrier billing/Direct2Bill, large account SMS, portal (Google Analytics, activity tracking, affiliate marketing), white-label web/portal and apps for MVNOs/ethnic brands
Support in establishing the business case for a unified customer database and standardization of the product portfolio
Revision, structuring, and simplification of business processes
Planning project deliverables, schedules, resources, costs, and budget
Coordination and communication with internal and external stakeholders, escalation management

Jan 2015 - Apr 2015

4 months

Vienna, Austria

Business Analyst

A1 Telekom Österreich AG

Business analysis from an end-to-end quality assurance perspective
Development of new QA strategies, definition of tools, quality gates, KPIs, and reports for various projects
Definition of methods and tools to identify dependencies across project deliverables
Definition of scoring methods for quality and consistency checks of artifacts
Integration of QA methods into the software delivery process

Jan 2014 - Dec 2014

1 year

Magdeburg, Germany

IT Analyst

Toll Collect / T-Systems

Complete overhaul and modernization of the CRM system within set time windows
Support in optimizing the upgrade process and customer data migration
Support in upgrade planning
Support in change and incident management

Aug 2013 - Oct 2013

3 months

Vienna, Austria

Business Analyst

T-Mobile Austria

Introduction of a Mobile Virtual Network Enabler platform (MVNE)
Detailed analysis and design of future processes based on requirements
Support in preparing and evaluating RFQs
Support in supplier selection and independent negotiations

Apr 2012 - Jan 2013

10 months

Vienna, Austria

Project Manager

ÖBB ICT Ltd

Planning and operational management of a company-wide program for a new ticketing system, website and mobile apps
Consolidation of backend systems and simplification of the pricing model
Managing internal and external stakeholders to meet the program schedule
Handling political conflicts in the project environment
Preparing and running the IT software tender
Preparing and finalizing IT software contracts
Leading agile software development, testing and 3rd-level support
Identifying and resolving weaknesses and error situations

Sep 2011 - Jul 2013

1 year 11 months

Vienna, Austria

Project Manager / Lead Business Analyst

A1 Telekom Austria AG

Projects to improve customer satisfaction and sales service
Implementing regulatory requirements for number portability
Introducing hardware shipping functionality for the call center channel
Introducing the geographic feasibility check for fixed-line and mobile products
Supporting the sales and marketing units in business case development
Planning project deliverables, timelines, resources, costs and budget
Coordinating and communicating with team members and stakeholders (300 employees), escalation management
Reviewing, restructuring and simplifying CRM and provisioning processes

Nov 2008 - Mar 2011

2 years 5 months

Vienna, Austria

Project Manager

Hutchison 3G Austria

Optimizing and automating call center processes
Process and organizational analysis of complex customer communication
Creating a transformation concept for call centers and communication channels
Implementing a multi-channel customer communication system with automation and archiving
Conducting performance analyses to increase productivity
Health check and end-to-end monitoring of involved systems
Project planning, control, budgeting and resource planning
Coordinating integration and user acceptance testing
Training users and business units (go-live handover)
Automating IVR, OCR, contract and document management

Jun 2008 - Sep 2008

4 months

Munich, Germany

Business Analyst

Telefónica O2 / Oracle

Introducing a new CRM system for business customers
Supporting evaluation of CRM solutions and RFQ analysis
Detailed analysis and design of future processes based on requirements
Creating ASRI (Application Specific Requirements & Interfaces)
Project planning and effort estimation
Supporting supplier selection and negotiations

Sep 2006 - Feb 2008

1 year 6 months

Bristol, United Kingdom

Lead Business Analyst

Orange UK / France Télécom / Accenture

Implementation of a new CRM solution (CRM, Billing, EAI) for Customer Service and Sales
Definition of business requirements and processes for Call Center, Business Sales and Campaign Management
Design of the role model and analysis of security concepts and interface design
Process optimization for Customer Service processes
Team lead for Order Management, Support/Case Management and Account Portfolio
Planning and leading JAD workshops with business and system specialists
Requirements gathering, business process design, FIT-GAP analysis
High-level and detailed functional design, validation of the E2E solution

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Telecommunication (15.5 years), Information Technology (11.5 years), Banking and Finance (8.5 years), Media and Entertainment (7.5 years), Insurance (7.5 years), and Automotive (7.5 years).

Telecommunication

Information Technology

Banking and Finance

Media and Entertainment

Insurance

Automotive

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (21 years), Customer Service (9 years), Product Development (8.5 years), Business Intelligence (8 years), Human Resources (7.5 years), and Project Management (6.5 years).

Information Technology

Customer Service

Product Development

Business Intelligence

Human Resources

Project Management

Summary

Solid expertise from over 25 years in consulting and successful software project delivery.

Many years of experience managing complex, international projects with multicultural teams using various project methodologies (waterfall, agile, hybrid).

Specialized in the European Economic Area (EEA) with proven use of onsite, nearshore, and offshore resources for efficient project execution.

Strong skills in developing strategic solution approaches that align precisely with defined business goals and implementation requirements.

Experience delivering integrated end-to-end solutions that seamlessly fit into existing IT landscapes and boost their performance sustainably.

Skills

E-mobility
Energy
Telecommunications
Banking And Financial Services
Transport And Logistics
Automotive Industry
Pharmaceutical Logistics
Project Management
Process Management
Requirements Management (Requirements Engineering)
Operational Crm
Stakeholder Management
Risk Management
Escalation Management
Safe® 6 Product Owner / Product Manager (Certified)
Cloud Technologies
Saas (Software As A Service)
Artificial Intelligence (Ai)
Large Language Models (Llms)
Committed And Professional In Attitude And Behavior
Strong Adaptability In Dynamic Environments
Reliable And Resilient Work Style With High Self-motivation
Clear Assertiveness While Being Team-oriented
Pursuit Of Excellence And Sustainable Success
Strong Leadership With Clear Goal And Result Orientation
Motivated To Tackle Challenges Actively And Solution-focused
Intercultural Competence And Sensitivity In An International Context
Excellent Skills In Planning, Structuring, And Organizing
Safe Scaled Agile
Scrum Agile
Uml
Ooad
Itil
Etom
Jira
Jira Product Discovery
Confluence
Aris
Ca Project Portfolio Management Clarity
Rational Clearcase
Rational Rose
Rational Soda
Charm
Ms Office
Ms Sharepoint
Ms Project
Ms Visio
Ms Teams
Slack
Retrium
Draw.io
Miro
Peoplesoft Crm
Peoplesoft Hr/hcm
Appdynamics
Oracle
Ms Sql Server
Mysql
Unix
Linux
Windows
Mac Osx
Adobe Photoshop
Adobe Xd
Adobe Illustrator
Figma

Languages

German

Advanced

English

Advanced

Education

Feb 1997 - Nov 1998

Wirtschaftsschule Bohlscheid

IT Management Assistant (IHK) · Management Data Processing Assistant · Cologne, Germany

Sep 1991 - Feb 1993

FH-Aachen

Aerospace Engineering · Aachen, Germany

Certifications & licenses

Artificial Intelligence A-Z. 2024: Build 5 AI + LLM & ChatGPT

SAFe® 5 Product Owner/Product Manager

SAFe® 6 Product Owner/Product Manager

Profile

Created

August 2025

Last Update

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Shahram based?

Shahram is based in Vienna, Austria and can operate in on-site, hybrid, and remote work models.

What languages does Shahram speak?

Shahram speaks the following languages: German (Advanced), English (Advanced).

How many years of experience does Shahram have?

Shahram has at least 24 years of experience. During this time, Shahram has worked in at least 13 different roles and for 29 different companies. The average length of individual experience is 1 year and 10 months. Note that Shahram may not have shared all experience and actually has more experience.

What roles would Shahram be best suited for?

Based on recent experience, Shahram would be well-suited for roles such as: Senior Product Owner / Process Owner, Senior Product Owner, Product Owner / Business Analyst.

What is Shahram's latest experience?

Shahram's most recent position is Senior Product Owner / Process Owner at SachsenEnergie.

What companies has Shahram worked for in recent years?

In recent years, Shahram has worked for SachsenEnergie, True Illusions, Eva Solutions Group GmbH, proALPHA Business Solutions GmbH, and E.ON Energie Deutschland GmbH.

Which industries is Shahram most experienced in?

Shahram is most experienced in industries like Telecommunication, Information Technology (IT), and Banking and Finance. Shahram also has some experience in Media, Entertainment and Publishing, Insurance, and Automotive.

Which business areas is Shahram most experienced in?

Shahram is most experienced in business areas like Information Technology (IT), Customer Service, and Product Development. Shahram also has some experience in Business Intelligence, Human Resources (HR), and Project Management.

Which industries has Shahram worked in recently?

Shahram has recently worked in industries like Energy, Information Technology (IT), and Utility Services.

Which business areas has Shahram worked in recently?

Shahram has recently worked in business areas like Information Technology (IT), Product Development, and Customer Service.

What is Shahram's education?

Shahram holds a Bachelor in Management Data Processing Assistant from Wirtschaftsschule Bohlscheid.

Does Shahram have any certificates?

Shahram has 3 certificates. These include: Artificial Intelligence A-Z. 2024: Build 5 AI + LLM & ChatGPT, SAFe® 5 Product Owner/Product Manager, and SAFe® 6 Product Owner/Product Manager.

What is the availability of Shahram?

Shahram is immediately available full-time for suitable projects.

What is the rate of Shahram?

Shahram's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.