Sr. Product Owner / Sr. Project Manager / Process Manager

• Defined and prioritized product requirements for multilingual online stores based on WordPress and Magento.

• Managed the implementation of WooCommerce and Magento CE features aligned with business goals.

• Led migration projects from Magento 1 to Magento 2, focusing on performance, scalability, and multilingual support.

• Coordinated integration of core functions like payment systems, translation tools, and live chat solutions.

• Collaborated with development teams to customize templates, plugins, and extensions to user and business needs.

• Designed UX/UI interfaces using Photoshop.

• Responsible for configuring secure, user-friendly checkout and shipping processes for different markets.

• Oversaw regular platform updates, maintenance, and security measures to ensure stable operations.

• Promoted UX and UI improvements to enhance customer experience in all supported languages.

• Conducted usability and acceptance testing.

• Kanban / Scrum

• JIRA, Confluence

• Adobe Photoshop

• WordPress

• Magento CE

• Magento 2 CE

• PayPal

• Payment Gateway

• Robotic Chat

• Online shops

• CMS

• WooCommerce

• Implemented an AWS cloud-based CRM system for web and native iOS & Android apps, including legacy ERP system integration.

• Created the product roadmap, priorities, and delivery phases, aligning goals with internal stakeholders.

• Wrote user stories and accepted deliverables.

• Co-developed user experience with future users (sales team and select customers).

• Coordinated and collaborated with the SaaS team, platform team, design system, UX, enterprise architecture, and test automation.

• Designed UX/UI using Figma and Miro to create interfaces and process flows and conducted usability and acceptance tests.

• Coordinated and collaborated with onsite and nearshore teams.

• Scrum Agile / Kanban

• JIRA, Confluence, Miro, Figma

• CRM

• Multitenancy

• Opportunity Management

• Nearshore

• API, Micro Services

• Stakeholder Management

• SaaS, Micro Frontends

• Design System

• Native React

• AWS

• PaaS

• SaaS

• Computing & software sector

• proALPHA ERP

• Requirements management

• Product Owner of an agile software development team

• Developing digital solutions

• Implementing and further developing digital B2C processes

• Advising on digitization and automation of customer journeys

• Advising on deployment and optimization of self-service and digital communication across different digital channels and media

• Designing, aligning, and jointly finding solutions for complex, cross-system requirements

• Migrating content management system from CoreMedia to Sitecore

• Deploying Pivotal Cloud Foundry as part of the software solution

• Implementing an API gateway

• Implementing identity & access management

• Launching a new customer service channel

• Implementing ePay and eDunning applications

• Conducting usability tests and acceptance tests

• Using Postman to test interfaces (APIs)

• UX/UI design using Adobe XD, Photoshop

• Coordination and collaboration with onsite and nearshore teams

• Scrum Agile / Kanban

• Customer Use Lab

• JIRA, Confluence

• iWelcome

• MuleSoft

• Axway

• Pivotal Cloud Foundry

• MS Azure

• Sitecore

• CoreMedia

• Siebel

• Figma

• SAP

• AppDynamics

• Grafana

• Kubernetes

• Adobe XD

• Adobe Photoshop

• Content Management System

• Website / web presence

• B2C

• B2B

• Cloud Application

• Identity Management

• API gateway

• External partner platforms

• GDPR / Cookies

• Nearshore

• Energy sector

• Tracking & Monitoring

• Postman

• SaaS

• Customer portal

• Multi-project management in the context of transition and integration of Germany's largest telecommunications company

• Domains: commissioning, value-added/premium services, carrier billing/Direct2Bill, large account SMS, portal (Google Analytics, activity tracking, affiliate marketing), white-label web/portal and apps (iOS & Android) for MVNOs/ethnic brands

• Supporting the development of the business case for a unified customer data platform and standardization of the product portfolio

• Revising, structuring, and simplifying business processes

• Planning project scope, schedules, resources, costs, finances, and budget

• Coordinating and communicating with internal and external stakeholders, escalation management

• Company-specific and general consulting & PM methods

• Scrum Agile & Waterfall

• IBM Rational ClearCase

• ChaRM

• JIRA, Confluence

• MS Project

• White-label apps

• White-label website / web presence

• Multi-project management

• External partner platforms

• Offshore

• Migration project

• Telecommunications

• B2B / B2C

• VAS (Value Added Services)

• Overhauling and modernizing the CRM system within the timeframe set by the German Ministry of Transport, supporting optimization of the upgrade process and customer data migration to meet time requirements

• Supporting upgrade planning

• Supporting change and incident management

• General consulting and PM methods

• PeopleSoft CRM

• Oracle DB

• Migration project

• Upgrade project

• Automotive

• B2C

• B2B

• Planning and operational management of the company-wide program to design and implement the new ticketing system. Complete redevelopment of the website and mobile apps, consolidation of backend systems and simplification of the pricing model

• Steering internal and external stakeholders to meet the program schedule and ensure program success

• Handling political conflicts in the project environment

• Preparation and execution of the IT software tender

• Preparation and conclusion of IT software contracts

• Organizational design

• Planning project deliverables, schedules, resources, costs, finances and budget

• Distribution of tasks, authority and responsibilities

• Coordination and communication with suppliers and customers

• Leading agile software development, testing and 3rd level support

• Identifying and eliminating weaknesses and error situations

• General consulting and PM methods

• Scrum Agile

• HP Quality Center

• HP Service Manager

• MS Project

• RFQ / RFP

• ÖBB

• Ticketing System

• Mobile Apps

• Website / Internet presence

• Online Shop

• B2C

• M2M

• Optimizing guidelines and automating call center processes. Conducting process and organizational analysis for complex customer communication. Identifying problem areas/process breaks; creating and implementing a transformation concept for call center and communication channels

• Implementing a new multi-channel customer communication system, automating categorization and assignment of customer correspondence (calls, faxes, letters, emails), automatic assignment and archiving of customer contracts, conducting performance analyses with the goal of continuous productivity improvement, health check/E2E monitoring of involved systems (internal + external)

• Project planning and control

• Project budget, resources, effort estimation

• Coordination of integration and user acceptance tests

• Training users and business units as part of the go-live handover in line

• General consulting and PM methods

• eTOM

• ARIS

• PeopleSoft CRM

• MS Project

• MS SharePoint

• BPMN

• Multi-project management

• Multi-channel communication

• Call center application

• Telecommunications

• Interactive Voice Response (IVR)

• External partner platforms

• Offshore

• Optical Character Recognition (OCR)

• Contract management

• Document management

• B2B

• B2C

• Implementation project to implement a new CRM solution (CRM, billing, and EAI) for customer service and sales. Defined business requirements and processes for customer service (call center), business sales, and campaign management. Designed the role model and analyzed security concepts and the interface design of the new CRM front end. Optimized customer service processes.

• Cross-module team lead for order management, support/case management, account, and customer portfolio working groups

• Responsible for detailed business requirements and design of the order management, account, and customer portfolio modules

• Planned and led joint application design workshops with business/end users and system specialists

• Requirement gathering, business process design, and fit-gap analysis

• High-level and detailed functional design, end-to-end solution validation, coordination of business integration, application integration, and migration teams

• Led application architecture analysis and design

• Aligned the design with stakeholders

• General consulting methods

• JAD sessions

• PeopleSoft CRM

• MS Project

• MS SharePoint

• Proprietary project management tools

• Telecommunications

• B2C

• B2B

• Offshore

• Call Center Applications

• Multi Channel Communication

Corporate intranet implementation

CRM system implementation

Implementation of PeopleSoft HR

HR system upgrade project

Online loan calculator

CRM system implementation

HR system migration project