Sr. Product Owner / Sr. Project Manager / Process Manager

• Defining and prioritizing product requirements for multilingual online shops based on WordPress and Magento.

• Managing the implementation of WooCommerce and Magento CE features in line with business goals.

• Leading migration projects from Magento 1 to Magento 2, focusing on performance, scalability, and multilingual support.

• Coordinating the integration of key features such as payment systems, translation tools, and live chat solutions.

• Collaborating with development teams to customize templates, plugins, and extensions to meet user and business requirements.

• UX/UI design using Photoshop to create user interfaces.

• Responsible for configuring secure, user-friendly checkout and shipping processes for different markets.

• Overseeing regular platform updates, maintenance, and security measures to ensure stable operation.

• Promoting UX and UI optimizations to improve the customer experience in all supported languages.

• Conducting usability and acceptance tests.

• Kanban / Scrum

• JIRA, Confluence

• Adobe Photoshop

• WordPress

• Magento CE

• Magento 2 CE

• PayPal

• Payment Gateway

• Robotic Chat

• Online Shops

• CMS

• WooCommerce

• Implementing an AWS cloud-based CRM system for web and native iOS & Android apps, including legacy ERP system integration.

• Creating the product roadmap, priorities, and delivery phases, and aligning goals with internal stakeholders.

• Writing user stories and accepting deliverables.

• User experience and co-development with future users (sales team / selected customers) of the system.

• Coordinating and collaborating with the SaaS team, platform team, design system, UX, enterprise architecture, and test automation.

• UX/UI design using Figma and Miro to create user interfaces and process flows, and to conduct usability and acceptance tests.

• Coordinating and collaborating with onsite and nearshore teams.

• Scrum Agile / Kanban

• JIRA, Confluence, Miro, Figma

• CRM

• Multitenancy

• Opportunity Management

• Nearshore

• API, Microservices

• Stakeholder Management

• SaaS, Micro Frontends

• Design System

• Native React

• AWS

• PaaS

• SaaS

• Computing & Software Sector

• proALPHA ERP

• Requirements Management

• Product Owner of an agile software development team

• Developing digital solutions

• Implementing and further developing the digital B2C processes

• Advising on digitization and automation of customer journeys

• Advising on the introduction and optimization of self-service and digital communication across various digital channels and media

• Designing, coordinating, and finding joint solutions for complex, cross-system requirements

• Migrating content management system from CoreMedia to SiteCore

• Introducing Pivotal Cloud Foundry as part of the software solution

• Introducing an API gateway

• Introducing identity & access management

• Launching a new customer service channel

• Implementing the ePay and eDunning applications

• Conducting usability and acceptance tests

• Using Postman to test interfaces (APIs)

• UX/UI design using Adobe XD and Photoshop

• Coordinating and working with onsite and nearshore teams

• Scrum Agile / Kanban

• Customer Use Lab

• JIRA, Confluence

• iWelcome

• MuleSoft

• Axway

• Pivotal Cloud Foundry

• MS Azure

• SiteCore

• CoreMedia

• Siebel

• Figma

• SAP

• AppDynamics

• Grafana

• Kubernetes

• Adobe XD

• Adobe Photoshop

• Content Management System

• Website / Online Presence

• B2C

• B2B

• Cloud Application

• Identity Management

• API-Gateway

• External Partner Platforms

• GDPR / Cookies

• Nearshore

• Energy Sector

• Tracking & Monitoring

• Postman

• SaaS

• Customer Portal

• Multi-project management in the context of transition and merging of Germany's largest telecommunications companies

• Domains: commissioning, value added/premium services, carrier billing/direct2bill, large account SMS, portal (Google Analytics, activity tracking, affiliate marketing), white-label web/portal and apps (iOS & Android) for MVNOs/ethno brands

• Supporting the development of the business case for a unified customer database and standardization of the product portfolio

• Revising, structuring, and simplifying business processes

• Planning project deliverables, schedules, resources, costs, finances, and budget

• Coordinating and communicating with internal and external stakeholders, escalation management

• Company-specific and general consulting & PM methods

• Scrum Agile & Waterfall

• IBM Rational ClearCase

• ChaRM

• JIRA, Confluence

• MS Project

• White-label apps

• White-label website / online presence

• Multi-project management

• External partner platforms

• Offshore

• Migration project

• Telecommunications

• B2B / B2C

• VAS (Value Added Services)

• Overhauling and modernizing the CRM system within the timeframe set by the German Federal Ministry of Transport. Supporting the optimization of the upgrade process and customer data migration to meet the deadline

• Supporting upgrade planning

• Supporting change & incident management

• General consulting and PM methods

• PeopleSoft CRM

• Oracle DB

• Migration project

• Upgrade project

• Automotive

• B2C

• B2B

• Planning and operational management of the company-wide program to design and implement the new ticketing system. Complete redevelopment of the website and mobile apps, consolidation of backend systems, and simplification of the pricing model.

• Managing internal and external stakeholders to meet the program schedule and ensure program success.

• Handling political conflicts in the project environment

• Preparing and conducting the IT software tender

• Preparing and finalizing IT software contracts

• Organizational design

• Planning project deliverables, schedules, resources, costs, finances, and budget

• Defining tasks, roles, and responsibilities

• Coordination and communication with suppliers and customers

• Leading agile software development, testing, and 3rd level support

• Identifying and fixing weaknesses and errors

• General consulting and PM methods

• Scrum Agile

• HP Quality Center

• HP Service Manager

• MS Project

• RfQ / RfP

• ÖBB

• Ticketing System

• Mobile Apps

• Website / Internet presence

• Online shop

• B2C

• M2M

• Optimizing guidelines and automating call center processes. Process and organizational analysis of processes for complex customer communication. Identifying problem areas/process breaks; creating a transformation concept for call centers and communication channels and implementing the transformation.

• Implementing a new multi-channel customer communication system, automating the categorization and assignment of customer correspondence (call, fax, letter, email), automatic allocation and archiving of customer contracts, conducting performance analyses aimed at continuous productivity improvement, health check / end-to-end monitoring of involved systems (internal + external)

• Project planning and control

• Project budget, resources, effort estimation

• Coordination of integration and user acceptance tests

• Training users and departments as part of the go-live handover in line

• General consulting and PM methods

• eTom

• ARIS

• PeopleSoft CRM

• MS Project

• MS SharePoint

• BPMN

• Multi-project management

• Multi-channel communication

• Call center application

• Telecommunications

• Interactive Voice Response (IVR)

• External partner platforms

• Offshore

• Optical Character Recognition (OCR)

• Contract management

• Document management

• B2B

• B2C

• Implementation project to deploy a new CRM solution (CRM, billing, and EAI) for customer service and sales. Definition of business requirements and business processes for customer service (call center), business sales, and campaign management. Design of the role model and analysis of security concepts and interface design for the new CRM front-end. Process optimization for customer service processes.
• Cross-module team lead for order management, support/case management, account, and customer portfolio workgroups
• Responsible for detailed functional requirements and design of the order management, account, and customer portfolio modules
• Planned and led joint application design workshops with business end users and system specialists
• Requirements gathering, business process design, fit-gap analysis
• High-level and detailed functional design, end-to-end solution validation, coordination of business integration, application integration, and migration workgroups
• Led application architecture analysis and design
• Aligned the design with stakeholders
• General consulting methods
• JAD sessions
• PeopleSoft CRM
• MS Project
• MS SharePoint
• Proprietary project management tools
• Telecommunications
• B2C
• B2B
• Offshore
• Call Center Applications
• Multi Channel Communication

Implementation of a corporate intranet

Implementation of a CRM system

Implementation of PeopleSoft HR

HR system upgrade project

Online loan calculator

CRM system implementation

HR system migration project