Sr. Product Owner / Sr. Project Manager / Process Manager

• Defining and prioritizing product requirements for multilingual online shops based on WordPress and Magento.

• Managing the implementation of WooCommerce and Magento CE functionalities in line with business goals.

• Leading migration projects from Magento 1 to Magento 2 with a focus on performance, scalability, and multilingual support.

• Coordinating the integration of key features such as payment systems, translation tools, and live chat solutions.

• Collaborating with development teams to customize templates, plugins, and extensions to user and business requirements.

• UX/UI design using Photoshop to create user interfaces.

• Responsible for configuring secure, user-friendly checkout and shipping processes for different markets.

• Managing regular platform updates, maintenance, and security measures to ensure stable operations.

• Promoting UX and UI optimizations to improve customer experience in all supported languages.

• Conducting usability and acceptance tests.

• Kanban / Scrum

• JIRA, Confluence

• Adobe Photoshop

• WordPress

• Magento CE

• Magento 2 CE

• PayPal

• Payment gateway

• Robotic chat

• Online shops

• CMS

• WooCommerce

• Implementation of an AWS cloud-based CRM system for web and native iOS & Android apps including legacy ERP system integration.

• Development of the product roadmap, priorities, and delivery phases, and alignment of objectives with internal stakeholders.

• Creation of user stories and acceptance of deliverables.

• User experience / co-development with future users (sales / selected customers) of the system.

• Coordination and collaboration with the SaaS team, platform team, design system, UX, enterprise architecture, and test automation.

• UX/UI design using Figma and Miro to create user interfaces and process flows and conduct usability and acceptance tests.

• Coordination and collaboration with onsite and nearshore teams.

• Scrum Agile / Kanban

• JIRA, Confluence, Miro, Figma

• CRM

• Multitenancy

• Opportunity management

• Nearshore

• API, microservices

• Stakeholder management

• SaaS, micro frontends

• Design system

• Native React

• AWS

• PaaS

• SaaS

• Computing & software sector

• proALPHA ERP

• Requirements management

• Product Owner of an agile software development team

• Developing digital solutions

• Implementing and further developing digital B2C processes

• Advising on digitization and automation of customer journeys

• Advising on introducing and optimizing self-service and digital communication across various digital channels and media

• Designing, aligning and finding joint solutions for complex, cross-system requirements

• Migrating the CoreMedia content management system to Sitecore

• Introducing Pivotal Cloud Foundry as part of the software solution

• Implementing an API gateway

• Implementing identity and access management

• Introducing a new customer service channel

• Implementing ePay and eDunning applications

• Conducting usability tests and acceptance tests

• Using Postman to test interfaces (APIs)

• UX/UI design using Adobe XD and Photoshop

• Coordinating and collaborating with onsite and nearshore teams

• Scrum Agile / Kanban

• Customer Use Lab

• JIRA, Confluence

• iWelcome

• MuleSoft

• Axway

• Pivotal Cloud Foundry

• MS Azure

• Sitecore

• CoreMedia

• Siebel

• Figma

• SAP

• AppDynamics

• Grafana

• Kubernetes

• Adobe XD

• Adobe Photoshop

• Content management system

• Website / online presence

• B2C

• B2B

• Cloud application

• Identity management

• API gateway

• External partner platforms

• GDPR / Cookies

• Nearshore

• Energy sector

• Tracking & monitoring

• Postman

• SaaS

• Customer portal

• Multi-project management in the context of the transition and merger of Germany's largest telecom company

• Domains: commissioning, value-added / premium services, carrier billing / Direct2Bill, large account SMS, portal (Google Analytics, activity tracking, affiliate marketing), white-label web/portal and apps (iOS & Android) for MVNOs / ethnic brands

• Supporting the development of the business case for a unified customer data base and standardization of the product portfolio

• Revising, structuring and simplifying business processes

• Planning project performance, schedules, resources, costs, finances and budgets

• Coordinating and communicating with internal and external stakeholders, escalation management

• Company-specific and general consulting and PM methods

• Scrum Agile & Waterfall

• IBM Rational ClearCase

• ChaRM

• JIRA, Confluence

• MS Project

• White-label apps

• White-label website / online presence

• Multi-project management

• External partner platforms

• Offshore

• Migration project

• Telecommunication

• B2B / B2C

• VAS (Value Added Services)

• Complete overhaul and modernization of the CRM system within the timeframe set by the German Federal Ministry of Transport, supporting optimization of the upgrade process and customer data migration to meet the deadline

• Supporting upgrade planning

• Supporting change and incident management

• General consulting and PM methods

• PeopleSoft CRM

• Oracle DB

• Migration project

• Upgrade project

• Automotive

• B2C

• B2B

• Planning and operational control of the company-wide program for designing and implementing the new ticketing system. Complete redevelopment of the web presence and mobile apps, consolidation of backend systems, and simplification of the pricing model.

• Steering internal and external stakeholders to meet the program schedule and ensure program success.

• Handling political conflicts in the project environment

• Preparation and execution of the IT software tender

• Preparation and finalization of IT software contracts

• Organizational design

• Planning project deliverables, schedules, resources, costs, finances, and budget

• Distribution of tasks, responsibilities, and authorities

• Coordination and communication with vendors and customers

• Leading agile software development, testing, and 3rd level support

• Identifying and eliminating weaknesses and error situations

• General consulting and PM methods

• Scrum Agile

• HP Quality Center

• HP Service Manager

• MS Project

• RfQ / RfP

• ÖBB

• Ticketing System

• Mobile Apps

• Website / Internet Presence

• Online Shop

• B2C

• M2M

• Optimizing guidelines and automating call center processes. Process and organizational analysis of processes for complex customer communication. Identifying problem areas/process breaks; creating a transformation concept for call centers and communication channels and implementing the transformation.

• Implementing a new multi-channel customer communication system, automating categorization and assignment of customer correspondence (call, fax, letter, email), automatic assignment and archiving of customer contracts, performing performance analyses with the goal of continuous productivity improvement, health check / end-to-end monitoring of involved systems (internal + external)

• Project planning and control

• Project budget, resources, effort estimation

• Coordination of integration and user acceptance tests

• Training users and business units as part of the go-live handover to operations

• General consulting and PM methods

• eTOM

• ARIS

• PeopleSoft CRM

• MS Project

• MS SharePoint

• BPMN

• Multi-Project Management

• Multi Channel Communication

• Call Center Application

• Telecommunications

• Interactive Voice Response (IVR)

• External partner platforms

• Offshore

• Optical Character Recognition (OCR)

• Contract Management

• Document Management

• B2B

• B2C

• Project implementation to roll out a new CRM solution (CRM, billing and EAI) for the customer service and sales area. Defined business requirements and processes for customer service (call center), business sales and campaign management. Designed the role model and analyzed security concepts and the interface design of the new CRM front end. Process optimization for customer service processes.

• Cross-module team lead for order management, support/case management, account and customer portfolio working groups

• Responsible for detailed functional requirements and design of the order management, account and customer portfolio modules

• Planned and led Joint Application Design workshops with business/end users and system specialists

• Requirements gathering, business process design, fit-gap analysis

• High-level and detailed functional design, validation of the end-to-end solution, coordination of the business integration, application integration and migration working groups

• Led the application architecture analysis and design

• Aligned the design with stakeholders

• General consulting methods

• JAD sessions

• PeopleSoft CRM

• MS Project

• MS SharePoint

• Proprietary project management tools

• Telecommunications

• B2C

• B2B

• Offshore

• Call center applications

• Multi-channel communication

Introduction of corporate intranet

Introduction of CRM system

Implementation of PeopleSoft HR

HR system upgrade project

Online loan calculator

CRM system implementation

HR system migration project