Recommended expert

Elke Zens

Business Consultant, IT Service Provider, System Coach

Elke Zens
Zirknitz, Austria

Experience

Jan 2024 - Present
2 years 1 month
Zirknitz, Austria

Business Consultant, IT Service Provider, System Coach

  • Consulting and support for companies in strategic and operational changes to increase efficiency and adaptability
  • Leadership coaching: Development and support of executives to strengthen decision-making, team leadership and leadership competencies
  • Change management: Design and implementation of change strategies for successful introduction of new processes and structures in digital transformation projects
  • Process design: Analysis, optimization and redesign of business processes, including end-to-end process management
  • Planning, control and implementation of complex IT projects
  • Taking on roles such as Product Owner, Scrum Master and Agile Coach
  • Project management and PMO: Managing interdisciplinary teams, resource management and monitoring budgets and schedules
  • Requirements engineering and business analysis
  • Documentation and release management
  • Taking on temporary leadership roles to stabilize and develop teams and business areas
  • Employee management: Responsibility for leading and developing teams in challenging phases
  • Strategic stabilization through implementation of sustainable measures
  • Operational implementation of projects
Jan 2022 - Dec 2024
3 years
Gleisdorf, Austria

CEO, COO, Project Manager

ilvi GmbH

Management and strategic development of an IT startup in digital health, focusing on digitalization of care processes and new market development.

  • Product development: Management of development and redesign of innovative software solutions for healthcare professions according to ISO13485
  • Organizational development: Building and leading a high-performance team, promoting employee development and creating a positive work environment
  • Market development and sales: Developing new markets in Europe, Asia and Middle East, building long-term customer relationships and strategic partnerships
  • Marketing and representation: Development of marketing strategies to increase brand awareness, active representation at international trade fairs and conferences
Jan 2017 - Dec 2022
6 years

Director Operations, Client Service Director, Senior Project Manager

IBM IX

  • Leadership of ERP implementation program for subsidiaries, including compliance management and process optimization for 1000+ employees
  • Adaptation and optimization of business processes through continuous change management and support in strategic development of customers in finance, insurance, energy and mobility sectors
  • Management of content management and e-commerce projects, including responsibility for resources, budgets and implementation of process optimizations
  • Development of risk management for early identification and mitigation of potential project and operational risks
Jan 2014 - Dec 2017
4 years

Product Owner, Product Manager, Agile Coach

Bearingpoint

  • Strategic planning and further development of the product based on market trends and customer requirements
  • Comprehensive management of product backlog and international product integration projects
  • Agile coaching of software development and quality management teams
  • Creation of user manuals and technical documentation
  • Conducting training for internal and external stakeholders
  • Introduction of agile KPI frameworks for measuring success and continuous improvement of agile processes
Jan 2013 - Dec 2014
2 years

Scrum Master, Release Manager

Bearingpoint

  • Further development and optimization of existing agile processes
  • Planning and coordination of software releases
  • Introduction and further development of quality assurance measures
  • Support and coaching of up to 4 development teams
  • Introduction of continuous integration process to increase release quality and reduce errors

Summary

Experienced business consultant with over 15 years of experience leading and delivering complex projects in organizational development, IT project management, and interim management. I specialize in introducing agile ways of working, optimizing processes, and guiding transformation efforts across various industries, including energy, finance, healthcare, and telecommunications. With solid methodological skills and a practical approach, I deliver sustainable results and help companies successfully achieve their strategic goals.

My focus is on ensuring both operational efficiency and long-term value creation for my clients.

Languages

German
Native
English
Advanced

Education

Business Informatics

BSc.

Business Informatics

MSc.

Certifications & licenses

IPMA Level D

ITIL Foundation

Product Owner CSPO

Process Manager

Requirements Engineer

Scrum Master PSM I

Systemic Coach

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