Elke Zens - Business Consultant, IT Service Provider, System Coach

Q: Where is Elke based?

Elke is based in Zirknitz, Austria and prefers 100% remote projects.

Q: What languages does Elke speak?

Elke speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Elke have?

Elke has at least 13 years of experience. During this time, Elke has worked in at least 5 different roles and for 3 different companies . The average length of individual experience is 3 years and 8 months . Note that Elke may not have shared all experience and actually has more experience.

Q: What is Elke's latest experience?

Elke's most recent position is Business Consultant, IT Service Provider, System Coach .

Q: What companies has Elke worked for in recent years?

In recent years, Elke has worked for ilvi GmbH and IBM IX .

Q: Which industries is Elke most experienced in?

Elke is most experienced in industries like Professional Services , Energy , and Banking and Finance . Elke also has some experience in Insurance , Information Technology (IT) , and Healthcare .

Q: Which business areas is Elke most experienced in?

Elke is most experienced in business areas like Project Management , Strategy and Planning , and Product Development . Elke also has some experience in Operations , Quality Assurance (QA) , and Information Technology (IT) .

Q: Which industries has Elke worked in recently?

Elke has recently worked in industries like Energy , Banking and Finance , and Insurance .

Q: Which business areas has Elke worked in recently?

Elke has recently worked in business areas like Project Management , Strategy and Planning , and Operations .

Recommended expert

Zirknitz, Austria

Experience

Jan 2024 - Present

2 years 3 months

Zirknitz, Austria

Business Consultant, IT Service Provider, System Coach

Consulting and support for companies in strategic and operational changes to increase efficiency and adaptability
Leadership coaching: Development and support of executives to strengthen decision-making, team leadership and leadership competencies
Change management: Design and implementation of change strategies for successful introduction of new processes and structures in digital transformation projects
Process design: Analysis, optimization and redesign of business processes, including end-to-end process management
Planning, control and implementation of complex IT projects
Taking on roles such as Product Owner, Scrum Master and Agile Coach
Project management and PMO: Managing interdisciplinary teams, resource management and monitoring budgets and schedules
Requirements engineering and business analysis
Documentation and release management
Taking on temporary leadership roles to stabilize and develop teams and business areas
Employee management: Responsibility for leading and developing teams in challenging phases
Strategic stabilization through implementation of sustainable measures
Operational implementation of projects

Jan 2022 - Dec 2024

3 years

Gleisdorf, Austria

CEO, COO, Project Manager

ilvi GmbH

Management and strategic development of an IT startup in digital health, focusing on digitalization of care processes and new market development.

Product development: Management of development and redesign of innovative software solutions for healthcare professions according to ISO13485
Organizational development: Building and leading a high-performance team, promoting employee development and creating a positive work environment
Market development and sales: Developing new markets in Europe, Asia and Middle East, building long-term customer relationships and strategic partnerships
Marketing and representation: Development of marketing strategies to increase brand awareness, active representation at international trade fairs and conferences

Jan 2017 - Dec 2022

6 years

Director Operations, Client Service Director, Senior Project Manager

IBM IX

Leadership of ERP implementation program for subsidiaries, including compliance management and process optimization for 1000+ employees
Adaptation and optimization of business processes through continuous change management and support in strategic development of customers in finance, insurance, energy and mobility sectors
Management of content management and e-commerce projects, including responsibility for resources, budgets and implementation of process optimizations
Development of risk management for early identification and mitigation of potential project and operational risks

Jan 2014 - Dec 2017

4 years

Product Owner, Product Manager, Agile Coach

Bearingpoint

Strategic planning and further development of the product based on market trends and customer requirements
Comprehensive management of product backlog and international product integration projects
Agile coaching of software development and quality management teams
Creation of user manuals and technical documentation
Conducting training for internal and external stakeholders
Introduction of agile KPI frameworks for measuring success and continuous improvement of agile processes

Jan 2013 - Dec 2014

2 years

Scrum Master, Release Manager

Bearingpoint

Further development and optimization of existing agile processes
Planning and coordination of software releases
Introduction and further development of quality assurance measures
Support and coaching of up to 4 development teams
Introduction of continuous integration process to increase release quality and reduce errors

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Professional Services (7 years), Energy (6 years), Banking and Finance (6 years), Insurance (6 years), Information Technology (4 years), and Healthcare (3 years).

Professional Services

Energy

Banking and Finance

Insurance

Information Technology

Healthcare

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (13 years), Strategy (8 years), Product Development (7 years), Operations (6 years), Quality Assurance (5 years), and Information Technology (4 years).

Project Management

Strategy

Product Development

Operations

Quality Assurance

Information Technology

Summary

Experienced management consultant with over 15 years of experience leading and delivering complex projects in organizational development, IT project management, and interim management. Specialized in introducing agile working methods, process optimization, and guiding transformation processes in various industries, including energy, finance, healthcare, and telecommunications. With solid methodological expertise and a practical approach, I ensure sustainable results and support companies in successfully achieving their strategic objectives.

My focus is on ensuring both operational efficiency and long-term value creation for my clients.

Languages

German

Native

English

Advanced

Education

Business Informatics

BSc.

Business Informatics

MSc.

Certifications & licenses

IPMA Level D

ITIL Foundation

Product Owner CSPO

Process Manager

Requirements Engineer

Scrum Master PSM I

Systemic Coach

Profile

Created

February 2025

Last Update

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Elke based?

Elke is based in Zirknitz, Austria and prefers 100% remote projects.

What languages does Elke speak?

Elke speaks the following languages: German (Native), English (Advanced).

How many years of experience does Elke have?

Elke has at least 13 years of experience. During this time, Elke has worked in at least 5 different roles and for 3 different companies. The average length of individual experience is 3 years and 8 months. Note that Elke may not have shared all experience and actually has more experience.

What roles would Elke be best suited for?

Based on recent experience, Elke would be well-suited for roles such as: Business Consultant, IT Service Provider, System Coach, CEO, COO, Project Manager, Director Operations, Client Service Director, Senior Project Manager.

What is Elke's latest experience?

Elke's most recent position is Business Consultant, IT Service Provider, System Coach.

What companies has Elke worked for in recent years?

In recent years, Elke has worked for ilvi GmbH and IBM IX.

Which industries is Elke most experienced in?

Elke is most experienced in industries like Professional Services, Energy, and Banking and Finance. Elke also has some experience in Insurance, Information Technology (IT), and Healthcare.

Which business areas is Elke most experienced in?

Elke is most experienced in business areas like Project Management, Strategy and Planning, and Product Development. Elke also has some experience in Operations, Quality Assurance (QA), and Information Technology (IT).

Which industries has Elke worked in recently?

Elke has recently worked in industries like Energy, Banking and Finance, and Insurance.

Which business areas has Elke worked in recently?

Elke has recently worked in business areas like Project Management, Strategy and Planning, and Operations.

What is Elke's education?

Elke holds a Master from Business Informatics and a Bachelor from Business Informatics.

Does Elke have any certificates?

Elke has 7 certificates. Among them, these include: IPMA Level D, ITIL Foundation, and Product Owner CSPO.

What is the availability of Elke?

Elke is immediately available full-time for suitable projects.

What is the rate of Elke?

Elke's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.