Burkhard B.
Project / Program / Service Manager
Experience
Jul 2023 - Present
2 years 4 monthsCountry Service Manager / Datacenter Lead
Infosys – TAF-P
- Ensured current services were integrated into transition and transformation
- Acted as single point of contact for the customer regarding TAF-P activities
- Managed escalations between customer and Infosys
- Managed stakeholder relationships, aligning and escalating services delivered by Infosys and third-party suppliers
- Facilitated and coordinated analysis, transition, and transformation activities between Infosys, its partners, and the customer
- Established communication channels with IT representatives and executives
- Facilitated and coordinated business demand
- Facilitated and coordinated procurement process from forecast to invoice
Sep 2022 - Apr 2023
8 monthsSenior Project Manager
Worldline – Marco Polo
- Served as project manager for a front office platform within the program
- Coordinated between teams, DevOps, infrastructure, security, and other platforms
- Facilitated and coordinated development and deployment activities between teams in Europe and Australia
- Reported status regularly at different levels within the program
Jan 2018 - May 2020
2 years 5 monthsChange Manager / Environment Manager / Project Manager
UNIQA – UNIQA Insurance Platform
- Developed change management plans for releases and initiatives, covering analysis, planning, implementation, communication, and other change considerations
- Created change management processes and tools to support integration and engagement with change management principles
- Provided leadership, guidance, and technical support to operations management
- Maintained departmental budget to reduce costs
- Prepared and managed contracts with suppliers and consultants for major projects and routine activities
- Ensured maintenance PM schedule met equipment guidelines and aligned with operations schedules
- Tracked key performance indicators of operations including quality, service, and cost
- Established metrics, evaluated processes, and recommended modifications and improvements
- Created and managed change management reporting systems, providing regular and ad hoc reports to satisfy project, portfolio, and executive requirements
- Built, implemented, and oversaw business systems, processes, workflows, and procedures
Feb 2017 - Dec 2017
11 monthsConsultant
Merit Technology Solutions
- Worked with senior leadership and across the organization to facilitate application of various approaches, methodologies, and frameworks
- Evaluated short-term and long-term projects, addressing a range of issues and needs
- Collaborated with management and staff to understand goals and requirements
- Provided advice and suggestions for improvements meeting business objectives
- Developed and delivered presentations with justification and analysis
- Organized and maintained project-related processes and systems to ensure effective delivery
- Assisted in preparing expressions of interest, pre-qualification documents, and technical proposals
- Supported development of internal project management systems, including project managers’ handbook and PM intranet site
- Cooperated with project managers in tasks such as preparing project updates, running budget updates, and work planning toward key milestones
Nov 2010 - Jul 2016
5 years 9 monthsProject Manager
Standard Bank
- Provided support in scheduling and planning activities, creating baseline schedules and tracking contractor and engineering activities
- Oversaw procurement of long lead items
- Involved in schedule preparation, pre-planning, and resource forecasting for engineering and other technical project activities
- Spearheaded all functions across project lifecycle from requirement analysis and resource mobilization to delivery
- Identified needs and coordinated training for staff, board, and committees to maximize mission impact and technical proficiency
- Formulated requisition engineering, managed tendering and clarification meetings, and conducted technical evaluations with multidisciplinary teams
- Enhanced project efficiency and compliance by coordinating engineering, procurement, and construction activities
- Supported multiple projects to increase organizational efficiency
Summary
Accomplished and dynamic professional with substantial experience of crafting and implementing innovative and outstanding development plans to meet business needs and objectives.
Proficient in leading and delivering high value and mission critical programs/projects. Skilled in coordinating training, workshops and continuous learning about project and program management techniques, tools and processes. Ability to monitor programme compliance in accordance with legal and contractual obligations and standards. Expert in negotiating contracts, assessing/reducing risks, preparing bids, communicating contract terms, supervising payments, managing tenders, analyzing customer needs, and training employees. Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support on complex HR issues.
- Strategic Planning & Analysis
- Stakeholder Management
- Project, Change, & Program Management
- Vendor & Supplier Management
- Business Strategy & Transformation
- Performance Coaching & Casting
- HR Management
- Policy Design & Regulatory Compliance
- Continuous Process Improvement
- Risk Assessment & Mitigation
- Cost & Benefit Analysis
- HSE Compliance
- Communication Platforms
- Policy & Process Formation
Languages
Afrikaans
NativeGerman
NativeEnglish
AdvancedEducation
Pretoria Technikon
National Diploma · Electronic Data Processing · Pretoria, South Africa
UNISA
MDP · South Africa
Certifications & licenses
PMP
PMI
Scrum Master Certified
SCRUMstudy
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