Erkan S. - Workplace Services Lead

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Mössingen, Germany

Experience

May 2022 - Present

3 years 6 months

Germany

Workplace Services Lead Mercedes Benz - Untertürkheim Plant

Infosys Limited

Responsible for workplace services and operations for the Untertürkheim plant
Main contact for escalated IT incidents and active communication with the client about ETA and resolution
Point of contact for IT teams and vendors at various locations
Point of contact for future infrastructure improvements and requirement gathering
Coordination with IT teams at different client sites for incident resolution and project implementations
Managing IT service delivery at onshore sites
Coordination with the offshore IT team to align with business requirements
Monitoring KPIs for incident, problem, and change management and providing client feedback to the offshore team
Collaborating with the PMO on short- and long-term IT project implementations
Working with delivery SPOCs and client business users on IT requirements
Coordinating with third-party vendors and contractors for IT system upgrades, break-fixes, and new installations
Managing contracts and licenses with vendors
Implementing service improvement and transformation initiatives
Capturing and documenting client requirements
Coordinating with business units
Coordinating processes to estimate implementation costs
Preparing interim reports
Planning tasks and schedules and assessing risks
Managing the approval process
Ensuring technically sound implementation
Regular reporting
Cost control of budget vs actual with the financial partner
Driving collaboration, coordination, and information exchange between the project team and stakeholders, as well as provider management
Oversight of assigned staff

Jan 2021 - Dec 2021

1 year

Germany

Project Manager

Finanz Informatik Technologie Service

Data center relocation for Landesbank Baden-Württemberg
Capturing and documenting client requirements
Coordination with business units
Coordinating processes to estimate implementation effort
Preparing interim reports
Coordinating the relocation of central physical and virtual servers based on Windows Server and SUSE Linux Server
Coordinating the relocation of central network components, routers, switches, and firewalls
Developing project definitions with the project goals in mind
Analyzing the initial situation and structuring projects into work steps and packages
Planning tasks and schedules and assessing risks
Managing the approval process
Ensuring technically flawless implementation
Controlling and managing the results of work packages and target agreements and escalating appropriately when deviations occur
Regular reporting
Managing collaboration, coordination, and information exchange between the project team and stakeholders
Technical management of assigned staff

Sep 2018 - Jun 2019

10 months

Germany

Project Manager

DXC Technology

Rüsselsheim data center for BMW in the server consolidation project
Coordinating the implementation of virtual servers based on Windows Server 2016 and SUSE Linux Server
Developing project definitions with the project goals in mind
Analyzing the initial situation and structuring projects into work steps and packages
Planning tasks and schedules and assessing risks
Managing the approval process
Ensuring technically flawless implementation
Controlling and managing the results of work packages and target agreements and escalating appropriately when deviations occur
Regular reporting
Cost control of budget vs actual with the financial partner
Managing collaboration, coordination, and information exchange between the project team and stakeholders
Technical management of assigned staff
Planning, creating, and tracking changes

Sep 2017 - Aug 2018

1 year

Germany

Incident Manager / Change Manager

HALLESCHE Krankenversicherung AG

Continuously tracking reported incidents and reminding teams about duration, quality, and correct assignment
Monitoring incidents for early detection of major disruptions
Overseeing the handling quality of the service help desk and operational level agreements
Escalation and communication management for major disruptions
Gathering and providing information from IT departments and coordinating their input
Raising problem cases on the problem board and actively participating in meetings
Improving the communication flow with the client
Creating reports for IT management (morning report, outage statistics, KPIs)
Actively implementing ongoing process improvements according to ITIL standards with a focus on incidents
Participating in and overseeing the content editorial process for the knowledge base in the ticketing tool
Actively managing necessary changes within programs, projects, and change advisory boards
Defining the content and personnel setup of the change management team
Consolidating best practices and tools for guiding change processes
Building, coordinating, and leading the project team and advising on the change process
Providing content advice on the change management process to managers and staff
Technical support and communication interface with business units

Apr 2017 - Present

8 years 7 months

Germany

Solution Design Coordination for Planning Services for Adaptation Measures on IT-SysBw

BWI Systeme GmbH

Portfolio management within the Bundeswehr cluster logic
Analyzing and evaluating requirements for feasibility, portfolio fit, architecture, dependencies, and risks
Structured capture of requirements for data center infrastructure projects (servers, storage, network, system management)
Creating effort estimates and milestone plans for planning activities
Planning, designing, coordinating, and overseeing the creation of solution sketches and descriptions
Initiating and coordinating technical input from service owners
Leading and conducting workshops and documenting results
Specifying solutions for transition and operation phases as IT planning or service request documents
Preparing documentation for boards and committees
Initiating and coordinating technical approvals according to the EPDF framework

Apr 2017 - Present

8 years 7 months

Freelance Senior IT Project Manager

Sener IT Consulting

May 2013 - Mar 2017

3 years 11 months

Germany

Project Manager / Change Manager

HP / HPE / DXC

Relocate data centers from Böblingen and Frankfurt Höchst as well as Krefeld to Frankfurt / Rüsselsheim
Coordinate relocation of physical and virtual servers based on Windows Server 2003, 2008, 2012, and SUSE Linux Server
Coordinate Windows 7 and Windows 10 rollouts
Develop project definitions with regard to project goals
Analyze the initial situation and structure projects into tasks and work packages
Plan tasks and schedules and evaluate risks
Manage the approval process
Ensure technically flawless implementation
Monitor and control the outcomes of work packages and objectives, and escalate deviations as needed
Provide regular reports
Control cost variances with the finance partner
Manage cooperation, coordination, and information exchange within the project team and with partners
Provide technical leadership to assigned team members
Plan, create, and track changes in the HP Service Manager tool
Ensure incident handling and the decommissioning process
Actively manage changes within programs, projects, and Change Advisory Boards
Shape the direction of the change management team
Build, coordinate, and lead the project team, and advise on the change process
Provide content consulting for the change management process

Oct 2010 - Apr 2013

2 years 7 months

Germany

Project Manager / Implementation Manager / Transition Manager

IBM

Plan, execute, and control transition, implementation, and infrastructure projects for Deutsche Bank, TRW Automotive, Holcim, and Panasonic
Implement servers based on Windows Server 2003, 2008, SUSE Linux Server, and AIX, both virtual and physical, including OS and system builds, application, and database layers
Coordinate Windows 7 client rollouts
Ensure security settings are updated before handover to operations
Hold end-to-end responsibility from design creation to handover to BAU operations
Communicate proactively with all relevant departments and stakeholders
Provide regular reporting for ongoing implementation projects
Manage projects and control all involved IBM divisions and vendors
Ensure completion on time, within budget, and to defined quality standards
Support and live the change management process
Conduct employee development reviews

May 2009 - Sep 2010

1 year 5 months

Switzerland

Service Delivery Manager, Coordinator UNIX EMEA & AP / Service Improvement Manager / Incident & Problem Manager

IBM

Global responsibility for day-to-day incident and problem management in a UNIX environment
Act as single point of contact for SDMs, CSMs, and DPMs
Ensure incident handling according to SLAs
Detect issues early using monitoring tools
Prioritize, dispatch, and monitor UHDs
Create root cause analyses in collaboration with UHD and IT departments
Support and live the incident and change management process
Ensure and improve service quality
Analyze SLA response and resolution times
Handle and manage escalations for major incidents
Provide reporting for the problem board and customer management
Plan, track, escalate, and document service improvements in the knowledge base
Service Delivery Manager on Duty

Aug 2008 - May 2009

10 months

Germany

IT Project Coordinator

IBM Deutschland

Outsource Deutsche Bank's server infrastructure to IBM
Plan and carry out physical and virtual server consolidation
Analyze and define servers to migrate
Plan, configure, and operate the network and server environment
Analyze and document errors
Execute test scenarios
Manage assets and document servers
Ensure operation of virtualized and physical servers

Mar 2007 - Jul 2008

1 year 5 months

Germany

IT Project Coordinator - Data Center Server Consolidation

BWI Bundeswehr

Modernization of the server infrastructure in Bundeswehr hospitals
Analysis and definition of servers to be migrated
Hardware sizing and procurement of hardware and software for the VMware ESX server environment
Coordination of deliveries and resource planning
Analysis and documentation of errors during the consolidation phase
Execution of test scenarios
Ensuring server operations during and after consolidation
Planning and implementation of home office connections and setting up VPN access

Oct 2005 - Mar 2017

11 years 6 months

Senior IT Project Manager

SPIRIT/21 IT AG

Administration of Windows Server NT / 2000 / 2003 and IBM AIX servers
Security, storage, and virus protection management
Technical consulting tasks
Developing project plans and executing the migration from Microsoft NT 4.0 domains to Microsoft Active Directory
Performing a skills outsourcing transfer to the User Help Desk in Hungary
Implementing and supporting a TSM backup server migration to IBM AIX 5L servers starting 2005-01-01
Planning and executing the on-site migration of the Schmalbach-Lubeca sales offices across Europe:
LAN structure from Token Ring to Ethernet
SAP R/2 to SAP R/3 including R/3 printing
Migration from Microsoft NT 4.0 domains to Microsoft Active Directory
Implementing the migration from IBM OS/2 domains to Microsoft Windows NT 4.0 domains
Organizing and carrying out a software distribution rollout on laptops and customizing clients
Setting up and maintaining hardware and software in the client and server environments, network administration

Oct 2005 - Mar 2007

1 year 6 months

Germany

IT Project Coordinator - Test and Training Environment

LBBW-Bank Stuttgart

BW-Bank migration: planning, execution, and operation of the IT test and training environment
Executing and monitoring test runs with business units and developers
Cross-system test coordination and consulting
Analysis and documentation of errors during the test phases
Analysis and definition of test scope and effort
Liaison between business units and the IT department
Ensuring operation of the virtualized Windows training servers and clients

May 1998 - Sep 2005

7 years 5 months

IT Consultant / Microsoft Windows Server System Administrator

IBM Business Services GmbH

Administration of Windows Server NT / 2000 / 2003 and IBM AIX servers
Security, storage, and virus protection management
Technical consulting tasks
Developing project plans and executing the migration from Microsoft NT 4.0 domains to Microsoft Active Directory
Performing a skills outsourcing transfer to the User Help Desk in Hungary
Implementing and supporting a TSM backup server migration to IBM AIX 5L servers starting 2005-01-01
Planning and executing the on-site migration of the Schmalbach-Lubeca sales offices across Europe:
LAN structure from Token Ring to Ethernet
SAP R/2 to SAP R/3 including R/3 printing
Migration from Microsoft NT 4.0 domains to Microsoft Active Directory
Implementing the migration from IBM OS/2 domains to Microsoft Windows NT 4.0 domains
Organizing and carrying out a software distribution rollout on laptops and customizing clients
Setting up and maintaining hardware and software in the client and server environments, network administration

Aug 1992 - Apr 1998

5 years 9 months

Asset and Financial Accounting Specialist and System Administrator

Schmalbach-Lubeca AG / Impress Metal Packaging GmbH

Preparing monthly and annual financial statements
Managing fixed assets and calculating depreciation values for budgeting
Setting up and maintaining hardware and software in the client and server environments, network administration
Preparing and delivering individual and group IT training sessions