Recommended expert

Erkan Sener

Workplace Services Lead

Erkan Sener
Mössingen, Germany

Experience

May 2022 - Present
3 years 9 months

Workplace Services Lead

Infosys Limited

  • Point of contact for escalated IT incidents and active communication with the customer about ETA and resolution
  • Point of contact for IT teams and vendors at various locations
  • Point of contact for future infrastructure improvements and requirements gathering
  • Coordination with IT teams at various customer locations for incident resolution and project implementations
  • Managing IT service delivery at onshore sites
  • Coordination with the offshore IT team to align with business requirements
  • Monitoring KPIs for incident, problem and change management and providing customer feedback to the offshore team
  • Collaborating with the PMO on short- and long-term IT project implementations
  • Working with delivery SPOCs and customer business users on IT requirements
  • Coordination with third-party vendors/contractors for IT system upgrades, break-fixes, new installations
  • Managing contracts and licenses with vendors
  • Implementing service improvement and transformation initiatives
  • Gathering and documenting customer requirements
  • Coordination with business units
  • Coordinating processes to determine implementation costs
  • Preparing interim reports
  • Planning tasks and schedules and assessing risks
  • Managing the approval process
  • Ensuring technically flawless execution
  • Regular reporting
  • Controlling costs of planned vs. actual deviations with the commercial partner
  • Managing collaboration, coordination and information exchange between the project team and involved partners/provider management
  • Technical oversight of assigned staff members
Jan 2021 - Dec 2021
1 year

Project Manager

Finanz Informatik Technologie Service

  • Capturing and documenting customer requirements
  • Aligning with business units
  • Coordinating processes to estimate effort for implementation
  • Creating interim reports
  • Coordinating the migration of central physical and virtual servers based on Windows Server and Suse Linux Server for LBBW
  • Coordinating the migration of central network components, routers, switches and firewalls
  • Analyzing the initial situation and structuring the projects into work steps and packages
  • Planning tasks and schedules and assessing risks
  • Managing the approval process
  • Ensuring technically flawless implementation
  • Controlling and managing the outcomes of work packages and target agreements and escalating appropriately in case of deviations
  • Regular reporting
  • Managing collaboration, coordination and information exchange of the project team and involved partners
  • Technical management of assigned team members
Sep 2018 - Jun 2019
10 months

Project Manager

DXC Technology

  • Coordinating the implementation of virtual servers based on Windows Server 2016 and Suse Linux Server for the customer BMW into the data centers in Frankfurt/Rüsselsheim
  • Analyzing the initial situation and structuring the projects into work steps and packages
  • Planning tasks and schedules and assessing risks
  • Managing the approval process
  • Ensuring technically flawless implementation
  • Controlling and managing the outcomes of work packages and target agreements and escalating appropriately in case of deviations
  • Regular reporting
  • Controlling costs of planned vs. actual deviations with the commercial partner
  • Managing collaboration, coordination and information exchange of the project team and involved partners
  • Technical management of assigned team members
  • Planning, creating and tracking changes
Sep 2017 - Aug 2018
1 year

Incident Manager / Change Manager

HALLESCHE Krankenversicherung AG

  • Continuously tracking reported incidents and reminding about duration, quality and correct assignment to responsible parties
  • Monitoring incidents for early detection of central disruptions
  • Monitoring the processing quality of the UHDs and the Operational Level Agreements
  • Escalation and communication management in case of central disruptions
  • Collecting and providing necessary information from IT departments and coordinating problem resolution
  • Submitting problem cases to the problem board and actively participating in meetings
  • Aligning and improving the communication flow to the customer
  • Creating reports for IT management (morning report, downtime statistics, KPIs)
  • Actively contributing ongoing process improvements according to ITIL standards with a focus on incident management
  • Participating in and monitoring the editorial process for the knowledge database in the ticketing tool
  • Actively managing changes as part of programs, projects and Change Advisory Boards
  • Shaping the content and staffing direction of the change management team
  • Bundling best practice methods and tools for change processes
  • Building, coordinating and managing the project team and providing consulting within the change process
  • Providing content advice on the change management process to managers and employees
  • Providing technical support and serving as communication interface to the business units
Apr 2017 - Present
8 years 10 months

Solution Design Coordination for Planning Services for Adaptation Measures on the IT-SysBw

BWI Systeme GmbH

  • Analyzing and evaluating requirements regarding feasibility, portfolio, architecture, dependencies and risks and systematically documenting requirements for services in data center infrastructure projects (server, storage, network, and system management) in data center operations
  • Creating effort estimation and milestone plans for planning activities to develop service and solution descriptions (Solution Blueprint)
  • Planning, conceptualizing, coordinating and overseeing the creation of documentation for solution sketches and solution descriptions
  • Initiating and coordinating technical inputs of solution components by service owners
  • Leading and conducting workshops and documenting the results
  • Specifying the solution for transition and operation phases in the form of IT planning or service order forms
  • Preparing documentation for boards and committees
  • Initiating and coordinating the obtaining of technical approvals according to the requirements of the EPDF framework
Apr 2017 - Present
8 years 10 months

Freelance Senior IT Project Manager

Sener IT Consulting

May 2013 - Mar 2017
3 years 11 months
Böblingen, Germany

Project Manager / Change Manager

HP / HPE / DXC

  • Coordinating the relocation of physical and virtual servers based on Windows Server 2003/2008/2012 and SUSE Linux servers for various customers to Frankfurt/Rüsselsheim
  • Coordinating Windows 7 and Windows 10 rollouts
  • Analyzing and structuring projects into work steps and packages
  • Planning tasks and schedules as well as assessing risks
  • Managing the approval process
  • Ensuring technically flawless implementation
  • Monitoring and controlling the results of work packages and targets and escalating deviations
  • Regular reporting
  • Controlling costs of planned vs. actual deviations with the finance partner
  • Managing collaboration, coordination and information exchange among the project team and involved partners
  • Providing technical guidance to assigned staff
  • Planning, creating and tracking changes in the HP Service Manager tool
  • Ensuring incident handling through early detection and monitoring of the UHDs
  • Executing the decommissioning process
  • Actively managing necessary changes within programs, projects and Change Advisory Boards
  • Defining the content and staffing direction of the change management team
  • Consolidating best practice methods and tools for change processes
  • Building, coordinating and managing the project team as well as advising during the change process
  • Providing technical support and acting as a communication interface to the business units
Oct 2010 - Apr 2013
2 years 7 months
Frankfurt, Germany

Project Manager / Implementation Manager / Transition Manager

IBM

  • Planning, execution and controlling of transition, implementation and infrastructure projects for clients Deutsche Bank, TRW Automotive, Holcim and Panasonic
  • Implementing servers based on Windows Server 2003/2008, SUSE Linux and AIX servers – virtual and physical – including OS and system builds as well as application and database layers
  • Coordinating Windows 7 client rollouts
  • Ensuring security settings are updated before handover to operations
  • End-to-end responsibility from design creation to handover to BAU operations
  • Proactive communication with all relevant departments and stakeholders
  • Regular reporting for ongoing implementation projects
  • Project management and controlling of all affected IBM teams and suppliers
  • Ensuring completion of implementation projects on time, within budget and with defined quality
  • Supporting and executing the change management process
  • Conducting employee development reviews
May 2009 - Sep 2010
1 year 5 months
Basel, Switzerland

Service Delivery Manager / Coordinator UNIX EMEA & AP / Service Improvement Manager / Incident & Problem Manager

IBM

  • Global responsibility for day-to-day incident and problem management and single point of contact for SDMs, CSMs and DPMs in the UNIX environment
  • Ensuring incident handling according to SLAs through early detection, prioritization, dispatching and monitoring of UHDs
  • Creating root cause analyses together with UHD and IT specialist teams
  • Supporting the incident and change management process
  • Ensuring and improving service quality
  • Analyzing SLA response and resolution times
  • Executing and supporting escalations for major incidents and critical situations
  • Providing reporting for the problem board and customer management
  • Planning, tracking and documenting service improvements in the knowledge base
  • Service Delivery Manager on Duty
Aug 2008 - May 2009
10 months
Frankfurt, Germany

IT Project Coordinator

IBM Deutschland

  • Outsourcing the server infrastructure of Deutsche Bank to IBM: planning and executing physical and virtual server consolidation
  • Analyzing and defining servers to be migrated
  • Planning, configuring and operating the network and server environment
  • Analyzing and documenting errors
  • Executing test scenarios
  • Asset management and server documentation
  • Ensuring operation of virtualized and physical servers
Mar 2007 - Jul 2008
1 year 5 months
Cologne, Germany

IT Project Coordinator Data Center Server Consolidation

BWI Bundeswehr

  • Modernization of the server infrastructure, subproject virtual server consolidation within Bundeswehr hospitals
  • Analysis and definition of the Bundeswehr servers to be migrated
  • Hardware sizing and hardware/software procurement for the VMware ESX server environment
  • Coordination of deliveries and resource planning for staff
  • Analysis and documentation of errors during the consolidation phase
  • Execution of test scenarios
  • Ensuring server operation during and after consolidation
  • Planning and implementation of remote work connections for employees and setting up VPN access
Oct 2005 - Mar 2017
11 years 6 months

Senior IT Project Manager

SPIRIT/21 IT AG

  • Administration of Windows NT/2000/2003 servers and IBM AIX servers
  • Security, storage, and virus protection management
  • Technical consulting and advisory tasks
  • Developing project planning and executing the migration from Microsoft NT 4.0 domains to Microsoft Active Directory
  • Conducting a skills outsourcing transfer to the user help desk in Hungary
  • Implementing and supporting a TSM backup server migration to IBM AIX 5L servers starting 01.01.05
  • Planning and executing the on-site migration of Schmalbach-Lubeca sales offices across Europe:
  • LAN structure from Token Ring to Ethernet
  • SAP R/2 to SAP R/3 including R/3 print
  • Migration of Microsoft NT 4.0 domains to Microsoft Active Directory
  • Developing project planning and executing the migration from IBM OS/2 domains to Microsoft Windows NT 4.0 domains
  • Organizing and executing a software distribution rollout on laptops and customizing clients
  • Setting up and maintaining hardware and software in the client and server environment, network administration
Oct 2005 - Mar 2007
1 year 6 months
Stuttgart, Germany

IT Project Coordinator Test and Training Environment

LBBW-Bank Stuttgart

  • BW-Bank migration, subproject: planning, executing, and operating the IT test and training environment
  • Carrying out and monitoring test processes in collaboration with business units and software developers
  • Cross-system test coordination and consulting
  • Analyzing and documenting errors during the test phases
  • Analyzing and defining test scope and effort
  • Liaison between business units and the IT department
  • Ensuring the operation of virtualized Windows training servers and clients
May 1998 - Sep 2005
7 years 5 months

IT Consultant / Microsoft Windows Server System Administrator

IBM Business Services GmbH

  • Administration of Windows NT/2000/2003 servers and IBM AIX servers
  • Security, storage, and virus protection management
  • Technical consulting and advisory tasks
  • Developing project planning and executing the migration from Microsoft NT 4.0 domains to Microsoft Active Directory
  • Conducting a skills outsourcing transfer to the user help desk in Hungary
  • Implementing and supporting a TSM backup server migration to IBM AIX 5L servers starting 01.01.05
  • Planning and executing the on-site migration of Schmalbach-Lubeca sales offices across Europe:
  • LAN structure from Token Ring to Ethernet
  • SAP R/2 to SAP R/3 including R/3 print
  • Migration of Microsoft NT 4.0 domains to Microsoft Active Directory
  • Developing project planning and executing the migration from IBM OS/2 domains to Microsoft Windows NT 4.0 domains
  • Organizing and executing a software distribution rollout on laptops and customizing clients
  • Setting up and maintaining hardware and software in the client and server environment, network administration
Aug 1992 - Apr 1998
5 years 9 months

Fixed Assets and Financial Accounting Clerk and System Administrator

Schmalbach-Lubeca AG / Impress Metal Packaging GmbH

  • Preparing monthly and annual financial statements
  • Managing fixed assets and determining depreciation values for the budget
  • Setting up and maintaining hardware and software in the client and server environment, network administration
  • Preparing and conducting individual and group IT trainings

Summary

  • Service, Change and Incident Management, Project management and project coordination in the IT area
  • Independent and responsible organization and planning of implementation projects
  • Team lead MS Windows team Frankfurt / Sossenheim
  • Analysis and optimization of existing solutions and IT technologies

Skills

  • National And International Leadership Experience With Decentralized And Virtual Teams As Well As Experience In Systems Management
  • Resilient, Assertive And Proactive Personality With Professional Appearance
  • Analytical Thinking And Solution-oriented Working
  • Good Communication Skills, Diplomatic Tact

Languages

German
Native
Turkish
Native
English
Advanced

Education

Oct 1989 - Jun 1992

Schmalbach-Lubeca AG

Apprenticeship as an Industrial Clerk · Industrial Clerk

Certifications & licenses

PRINCE2® - Practitioner

ITIL® V3 Foundation

IPMA Level D – Certified Project Management Specialist (GPM)

IHK Certified Project Manager

Licensed Handball Coach

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