Erkan S. - Workplace Services Lead Mercedes Benz - Untertürkheim Plant

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Mössingen, Germany

Experience

May 2022 - Present

3 years 5 months

Germany

Workplace Services Lead Mercedes Benz - Untertürkheim Plant

Infosys Limited

Responsible for workplace services and operations for the Untertürkheim plant
Main contact for escalated IT incidents and active communication with the client about ETA and resolution
Point of contact for IT teams and vendors at various locations
Contact person for future infrastructure improvements and requirements gathering
Coordinating with IT teams at different client sites to resolve incidents and implement projects
Managing IT service delivery at onshore sites
Coordinating with the offshore IT team to align with business requirements
Monitoring KPIs for incident, problem, and change management and providing client feedback to the offshore team
Collaborating with the PMO on short- and long-term IT project implementations
Working with delivery SPOCs and business users on IT requirements
Coordinating with third-party vendors and contractors for IT system upgrades, break-fixes, and new installations
Managing contracts and licenses with vendors
Implementing initiatives for service improvement and transformation
Gathering and documenting client requirements
Coordinating with internal departments
Managing processes to determine implementation costs
Creating interim reports
Planning tasks and schedules and assessing risks
Managing the approval process
Ensuring technically sound execution
Regular reporting
Cost control of planned vs actual deviations with the finance partner
Managing collaboration, coordination, and information exchange between the project team and involved partners, as well as provider management
Technical supervision of assigned staff

Jan 2021 - Dec 2021

1 year

Germany

Project Manager

Finanz Informatik Technologie Service

Data center relocation for Landesbank Baden-Württemberg
Gathering and documenting client requirements
Coordination with internal departments
Managing the processes for determining implementation effort
Creating interim reports
Coordinating the relocation of central physical and virtual servers based on Windows Server and Suse Linux Server
Coordinating the relocation of central network components, routers, switches, and firewalls
Developing project definitions with regard to project objectives
Analyzing the initial situation and structuring projects into work steps and work packages
Planning tasks and schedules and assessing risks
Managing the approval process
Ensuring technically flawless implementation
Monitoring and controlling the outcomes of work packages and target agreements, and appropriate escalation for deviations
Regular reporting
Managing collaboration, coordination, and information exchange of the project team and involved partners
Technical management of assigned staff

Sep 2018 - Jun 2019

10 months

Germany

Project Manager

DXC Technology

Rüsselsheim data center for BMW in the server consolidation project
Coordinating the implementation of virtual servers based on Windows Server 2016 and Suse Linux Server
Developing project definitions with regard to project objectives
Analyzing the initial situation and structuring projects into work steps and work packages
Planning tasks and schedules and assessing risks
Managing the approval process
Ensuring technically flawless implementation
Monitoring and controlling the outcomes of work packages and target agreements, with appropriate escalation for deviations
Regular reporting
Cost control of planned vs actual deviations with the finance partner
Managing collaboration, coordination, and information exchange of the project team and involved partners
Technical management of assigned staff
Planning, creating, and tracking changes

Sep 2017 - Aug 2018

1 year

Germany

Incident Manager / Change Manager

HALLESCHE Krankenversicherung AG

Continuously tracking reported incidents and prompting for duration, quality, and correct assignment
Monitoring incidents to detect central disruptions early
Overseeing the processing quality of the central help desk and operational level agreements
Escalation and communication management during major disruptions
Gathering and providing information from IT departments and coordinating them
Bringing problem cases to the problem board and actively participating in meetings
Coordinating and improving the communication flow with the client
Creating reports for IT management (morning report, outage statistics, KPIs)
Actively contributing to ongoing process improvements based on ITIL standards with a focus on incidents
Participating in and overseeing the editorial process for the knowledge base in the ticketing tool
Actively managing necessary changes within programs, projects, and change advisory boards
Shaping the content and personnel direction of the change management team
Consolidating best-practice methods and tools to support change processes
Building, coordinating, and managing the project team as well as providing consulting within the change process
Advising on change management content to leaders and employees
Providing technical support and serving as communication interface to the business units

Apr 2017 - Present

8 years 6 months

Germany

Solution Design Coordination for Planning Services for Adjustment Measures on IT-SysBw

BWI Systeme GmbH

Managing the portfolio within the cluster logic of the German armed forces
Analyzing and evaluating requirements regarding feasibility, portfolio, architecture, dependencies, and risks
Structuring requirements for infrastructure projects (server, storage, network, system management)
Creating effort estimation and milestone plans for planning activities
Planning, conceptualizing, coordinating, and supervising the creation of solution sketches and solution descriptions
Initiating and coordinating technical input from service owners
Leading and conducting workshops and documenting results
Specifying the solution for transition and operation phases in the form of IT planning or service request forms
Preparing documentation for boards and committees
Initiating and coordinating the achievement of technical approvals according to the EPDF framework

Apr 2017 - Present

8 years 6 months

Freelance Senior IT Project Manager

Sener IT Consulting

May 2013 - Mar 2017

3 years 11 months

Germany

Project Manager / Change Manager

HP / HPE / DXC

Data center relocation from Böblingen and Frankfurt Höchst as well as Krefeld to Frankfurt / Rüsselsheim
Coordinating the migration of physical and virtual servers based on Windows Server 2003, 2008, 2012 and SUSE Linux Server
Coordinating Windows 7 and Windows 10 rollouts
Developing project definitions in line with project goals
Analyzing the initial situation and structuring projects into tasks and work packages
Planning tasks and schedules and assessing risks
Managing the approval process
Ensuring technically flawless implementation
Monitoring and controlling the results of work packages and target agreements, including appropriate escalation in case of deviations
Regular reporting
Cost control of planned vs. actual deviations with the commercial partner
Managing collaboration, coordination and information exchange between the project team and stakeholders
Supervising the assigned team members
Planning, creating and tracking changes in the HP Service Manager tool
Ensuring incident handling and decommissioning process
Actively managing changes within programs, projects and Change Advisory Boards
Shaping the direction of the change management team
Setting up, coordinating and managing the project team and advising on the change process
Providing content advisory for the change management process

Oct 2010 - Apr 2013

2 years 7 months

Germany

Project Manager / Implementation Manager / Transition Manager

IBM

Planning, execution and controlling of transition, implementation and infrastructure projects for Deutsche Bank, TRW Automotive, Holcim and Panasonic
Implementing servers based on Windows Server 2003, 2008, SUSE Linux Server and AIX Server, both virtual and physical, including OS and system builds as well as application and database layers
Coordinating Windows 7 client rollouts
Ensuring security settings are updated before handover to operations
End-to-end responsibility from design creation to handover to BAU operations
Proactive communication with all relevant departments and stakeholders
Regular reporting for ongoing implementation projects
Project management and controlling of all involved IBM divisions and suppliers
Ensuring on-time and on-budget completion with defined quality
Supporting and living the change management process
Conducting employee development discussions

May 2009 - Sep 2010

1 year 5 months

Switzerland

Service Delivery Manager, Coordinator UNIX EMEA & AP / Service Improvement Manager / Incident & Problem Manager

IBM

Global responsibility for day-to-day incident and problem management in the UNIX environment
Single point of contact for SDMs, CSMs and DPMs
Ensuring incident handling according to SLAs
Early detection of issues using monitoring tools
Prioritizing, dispatching and monitoring the UHD
Creating root cause analyses in collaboration with UHD and IT departments
Supporting and living the incident and change management processes
Ensuring and improving service quality
Analyzing SLA response and resolution times
Managing and supporting escalations during major incidents
Providing reporting for the problem board and customer management
Planning, tracking, escalating and documenting service improvements in the knowledge base
Service Delivery Manager on duty

Aug 2008 - May 2009

10 months

Germany

IT Project Coordinator

IBM Deutschland

Outsourcing Deutsche Bank's server infrastructure to IBM
Planning and executing physical and virtual server consolidation
Analyzing and defining the servers to be migrated
Planning, configuring and operating the network and server environment
Analyzing and documenting errors
Conducting test scenarios
Asset management and server documentation
Ensuring operation of virtualized and physical servers

Mar 2007 - Jul 2008

1 year 5 months

Germany

IT Project Coordinator Data Center Server Consolidation

BWI Bundeswehr

Modernization of the server infrastructure in Bundeswehr hospitals
Analysis and definition of the servers to be migrated
Hardware sizing and procurement of hardware and software for the VMware ESX server environment
Coordination of deliveries and resource planning
Analysis and documentation of errors during the consolidation phase
Execution of test scenarios
Ensuring server operations during and after consolidation
Planning and implementation of home office connections and setting up VPN access

Oct 2005 - Mar 2017

11 years 6 months

Senior IT Project Manager

SPIRIT/21 IT AG

Administration of Windows Server NT/2000/2003 and IBM AIX servers
Security, storage, and virus protection management
Technical consulting tasks
Developing project planning and carrying out the migration from Microsoft NT 4.0 domains to Microsoft Active Directory
Executing a skill outsourcing transfer to the User Help Desk in Hungary
Implementing and supporting a TSM backup server migration to IBM AIX 5L servers from 2005-01-01
Planning and implementing the on-site migration of the Europe-wide Schmalbach-Lubeca sales offices:
LAN structure from Token Ring to Ethernet
SAP R/2 to SAP R/3 including R/3 print
Migration of Microsoft NT 4.0 domains to Microsoft Active Directory
Executing the migration from IBM OS/2 domains to Microsoft Windows NT 4.0 domains
Organizing and executing a software distribution rollout on laptops and customizing the clients
Setting up and maintaining hardware and software in both client and server areas, network administration

Oct 2005 - Mar 2007

1 year 6 months

Germany

IT Project Coordinator Test and Training Environment

LBBW-Bank Stuttgart

BW-Bank migration: planning, execution and operation of the IT test and training environment
Executing and monitoring test processes with business units and developers
Cross-system test coordination and consulting
Analysis and documentation of errors during test phases
Analysis and definition of test scope and effort
Liaising between business units and IT department
Ensuring the operation of virtualized Windows training servers and clients

May 1998 - Sep 2005

7 years 5 months

IT Consultant / System Administrator Microsoft Windows Server

IBM Business Services GmbH

Administration of Windows Server NT/2000/2003 and IBM AIX servers
Security, storage, and virus protection management
Technical consulting tasks
Developing project planning and carrying out the migration from Microsoft NT 4.0 domains to Microsoft Active Directory
Executing a skill outsourcing transfer to the User Help Desk in Hungary
Implementing and supporting a TSM backup server migration to IBM AIX 5L servers from 2005-01-01
Planning and implementing the on-site migration of the Europe-wide Schmalbach-Lubeca sales offices:
LAN structure from Token Ring to Ethernet
SAP R/2 to SAP R/3 including R/3 print
Migration of Microsoft NT 4.0 domains to Microsoft Active Directory
Executing the migration from IBM OS/2 domains to Microsoft Windows NT 4.0 domains
Organizing and executing a software distribution rollout on laptops and customizing the clients
Setting up and maintaining hardware and software in both client and server areas, network administration

Aug 1992 - Apr 1998

5 years 9 months

Fixed Assets and Financial Accounting Clerk and System Administrator

Schmalbach-Lubeca AG / Impress Metal Packaging GmbH

Preparing monthly and annual financial statements
Managing fixed assets and determining depreciation values for the budget
Setting up and maintaining hardware and software in both client and server areas, network administration
Preparing and conducting individual and group IT training