Erkan Sener - Workplace Services Lead

Q: Where is Erkan based?

Erkan is based in Mössingen, Germany .

Q: What languages does Erkan speak?

Erkan speaks the following languages: German (Native), Turkish (Native), English (Advanced) .

Q: How many years of experience does Erkan have?

Erkan has at least 34 years of experience. During this time, Erkan has worked in at least 14 different roles and for 14 different companies . The average length of individual experience is 2 years and 3 months . Note that Erkan may not have shared all experience and actually has more experience.

Q: What is Erkan's latest experience?

Erkan's most recent position is Workplace Services Lead at Infosys Limited .

Q: What companies has Erkan worked for in recent years?

In recent years, Erkan has worked for Infosys Limited , Finanz Informatik Technologie Service , BWI Systeme GmbH , and Sener IT Consulting .

Q: Which industries is Erkan most experienced in?

Erkan is most experienced in industries like Information Technology (IT) , Manufacturing , and Professional Services . Erkan also has some experience in Banking and Finance , Aerospace and Defense , and Government and Public Administration .

Q: Which business areas is Erkan most experienced in?

Erkan is most experienced in business areas like Information Technology (IT) , Project Management , and Operations . Erkan also has some experience in Accounting , Finance , and Quality Assurance (QA) .

Q: Which industries has Erkan worked in recently?

Erkan has recently worked in industries like Information Technology (IT) , Professional Services , and Banking and Finance .

Q: Which business areas has Erkan worked in recently?

Erkan has recently worked in business areas like Information Technology (IT) , Project Management , and Operations .

Recommended expert

Mössingen, Germany

Experience

May 2022 - Present

3 years 11 months

Workplace Services Lead

Infosys Limited

Point of contact for escalated IT incidents and active communication with the customer about ETA and resolution
Point of contact for IT teams and vendors at various locations
Point of contact for future infrastructure improvements and requirements gathering
Coordination with IT teams at various customer locations for incident resolution and project implementations
Managing IT service delivery at onshore sites
Coordination with the offshore IT team to align with business requirements
Monitoring KPIs for incident, problem and change management and providing customer feedback to the offshore team
Collaborating with the PMO on short- and long-term IT project implementations
Working with delivery SPOCs and customer business users on IT requirements
Coordination with third-party vendors/contractors for IT system upgrades, break-fixes, new installations
Managing contracts and licenses with vendors
Implementing service improvement and transformation initiatives
Gathering and documenting customer requirements
Coordination with business units
Coordinating processes to determine implementation costs
Preparing interim reports
Planning tasks and schedules and assessing risks
Managing the approval process
Ensuring technically flawless execution
Regular reporting
Controlling costs of planned vs. actual deviations with the commercial partner
Managing collaboration, coordination and information exchange between the project team and involved partners/provider management
Technical oversight of assigned staff members

Jan 2021 - Dec 2021

1 year

Project Manager

Finanz Informatik Technologie Service

Capturing and documenting customer requirements
Aligning with business units
Coordinating processes to estimate effort for implementation
Creating interim reports
Coordinating the migration of central physical and virtual servers based on Windows Server and Suse Linux Server for LBBW
Coordinating the migration of central network components, routers, switches and firewalls
Analyzing the initial situation and structuring the projects into work steps and packages
Planning tasks and schedules and assessing risks
Managing the approval process
Ensuring technically flawless implementation
Controlling and managing the outcomes of work packages and target agreements and escalating appropriately in case of deviations
Regular reporting
Managing collaboration, coordination and information exchange of the project team and involved partners
Technical management of assigned team members

Sep 2018 - Jun 2019

10 months

Project Manager

DXC Technology

Coordinating the implementation of virtual servers based on Windows Server 2016 and Suse Linux Server for the customer BMW into the data centers in Frankfurt/Rüsselsheim
Analyzing the initial situation and structuring the projects into work steps and packages
Planning tasks and schedules and assessing risks
Managing the approval process
Ensuring technically flawless implementation
Controlling and managing the outcomes of work packages and target agreements and escalating appropriately in case of deviations
Regular reporting
Controlling costs of planned vs. actual deviations with the commercial partner
Managing collaboration, coordination and information exchange of the project team and involved partners
Technical management of assigned team members
Planning, creating and tracking changes

Sep 2017 - Aug 2018

1 year

Incident Manager / Change Manager

HALLESCHE Krankenversicherung AG

Continuously tracking reported incidents and reminding about duration, quality and correct assignment to responsible parties
Monitoring incidents for early detection of central disruptions
Monitoring the processing quality of the UHDs and the Operational Level Agreements
Escalation and communication management in case of central disruptions
Collecting and providing necessary information from IT departments and coordinating problem resolution
Submitting problem cases to the problem board and actively participating in meetings
Aligning and improving the communication flow to the customer
Creating reports for IT management (morning report, downtime statistics, KPIs)
Actively contributing ongoing process improvements according to ITIL standards with a focus on incident management
Participating in and monitoring the editorial process for the knowledge database in the ticketing tool
Actively managing changes as part of programs, projects and Change Advisory Boards
Shaping the content and staffing direction of the change management team
Bundling best practice methods and tools for change processes
Building, coordinating and managing the project team and providing consulting within the change process
Providing content advice on the change management process to managers and employees
Providing technical support and serving as communication interface to the business units

Apr 2017 - Present

9 years

Solution Design Coordination for Planning Services for Adaptation Measures on the IT-SysBw

BWI Systeme GmbH

Analyzing and evaluating requirements regarding feasibility, portfolio, architecture, dependencies and risks and systematically documenting requirements for services in data center infrastructure projects (server, storage, network, and system management) in data center operations
Creating effort estimation and milestone plans for planning activities to develop service and solution descriptions (Solution Blueprint)
Planning, conceptualizing, coordinating and overseeing the creation of documentation for solution sketches and solution descriptions
Initiating and coordinating technical inputs of solution components by service owners
Leading and conducting workshops and documenting the results
Specifying the solution for transition and operation phases in the form of IT planning or service order forms
Preparing documentation for boards and committees
Initiating and coordinating the obtaining of technical approvals according to the requirements of the EPDF framework

Apr 2017 - Present

9 years

Freelance Senior IT Project Manager

Sener IT Consulting

May 2013 - Mar 2017

3 years 11 months

Böblingen, Germany

Project Manager / Change Manager

HP / HPE / DXC

Coordinating the relocation of physical and virtual servers based on Windows Server 2003/2008/2012 and SUSE Linux servers for various customers to Frankfurt/Rüsselsheim
Coordinating Windows 7 and Windows 10 rollouts
Analyzing and structuring projects into work steps and packages
Planning tasks and schedules as well as assessing risks
Managing the approval process
Ensuring technically flawless implementation
Monitoring and controlling the results of work packages and targets and escalating deviations
Regular reporting
Controlling costs of planned vs. actual deviations with the finance partner
Managing collaboration, coordination and information exchange among the project team and involved partners
Providing technical guidance to assigned staff
Planning, creating and tracking changes in the HP Service Manager tool
Ensuring incident handling through early detection and monitoring of the UHDs
Executing the decommissioning process
Actively managing necessary changes within programs, projects and Change Advisory Boards
Defining the content and staffing direction of the change management team
Consolidating best practice methods and tools for change processes
Building, coordinating and managing the project team as well as advising during the change process
Providing technical support and acting as a communication interface to the business units

Oct 2010 - Apr 2013

2 years 7 months

Frankfurt, Germany

Project Manager / Implementation Manager / Transition Manager

IBM

Planning, execution and controlling of transition, implementation and infrastructure projects for clients Deutsche Bank, TRW Automotive, Holcim and Panasonic
Implementing servers based on Windows Server 2003/2008, SUSE Linux and AIX servers – virtual and physical – including OS and system builds as well as application and database layers
Coordinating Windows 7 client rollouts
Ensuring security settings are updated before handover to operations
End-to-end responsibility from design creation to handover to BAU operations
Proactive communication with all relevant departments and stakeholders
Regular reporting for ongoing implementation projects
Project management and controlling of all affected IBM teams and suppliers
Ensuring completion of implementation projects on time, within budget and with defined quality
Supporting and executing the change management process
Conducting employee development reviews

May 2009 - Sep 2010

1 year 5 months

Basel, Switzerland

Service Delivery Manager / Coordinator UNIX EMEA & AP / Service Improvement Manager / Incident & Problem Manager

IBM

Global responsibility for day-to-day incident and problem management and single point of contact for SDMs, CSMs and DPMs in the UNIX environment
Ensuring incident handling according to SLAs through early detection, prioritization, dispatching and monitoring of UHDs
Creating root cause analyses together with UHD and IT specialist teams
Supporting the incident and change management process
Ensuring and improving service quality
Analyzing SLA response and resolution times
Executing and supporting escalations for major incidents and critical situations
Providing reporting for the problem board and customer management
Planning, tracking and documenting service improvements in the knowledge base
Service Delivery Manager on Duty

Aug 2008 - May 2009

10 months

Frankfurt, Germany

IT Project Coordinator

IBM Deutschland

Outsourcing the server infrastructure of Deutsche Bank to IBM: planning and executing physical and virtual server consolidation
Analyzing and defining servers to be migrated
Planning, configuring and operating the network and server environment
Analyzing and documenting errors
Executing test scenarios
Asset management and server documentation
Ensuring operation of virtualized and physical servers

Mar 2007 - Jul 2008

1 year 5 months

Cologne, Germany

IT Project Coordinator Data Center Server Consolidation

BWI Bundeswehr

Modernization of the server infrastructure, subproject virtual server consolidation within Bundeswehr hospitals
Analysis and definition of the Bundeswehr servers to be migrated
Hardware sizing and hardware/software procurement for the VMware ESX server environment
Coordination of deliveries and resource planning for staff
Analysis and documentation of errors during the consolidation phase
Execution of test scenarios
Ensuring server operation during and after consolidation
Planning and implementation of remote work connections for employees and setting up VPN access

Oct 2005 - Mar 2017

11 years 6 months

Senior IT Project Manager

SPIRIT/21 IT AG

Administration of Windows NT/2000/2003 servers and IBM AIX servers
Security, storage, and virus protection management
Technical consulting and advisory tasks
Developing project planning and executing the migration from Microsoft NT 4.0 domains to Microsoft Active Directory
Conducting a skills outsourcing transfer to the user help desk in Hungary
Implementing and supporting a TSM backup server migration to IBM AIX 5L servers starting 01.01.05
Planning and executing the on-site migration of Schmalbach-Lubeca sales offices across Europe:
LAN structure from Token Ring to Ethernet
SAP R/2 to SAP R/3 including R/3 print
Migration of Microsoft NT 4.0 domains to Microsoft Active Directory
Developing project planning and executing the migration from IBM OS/2 domains to Microsoft Windows NT 4.0 domains
Organizing and executing a software distribution rollout on laptops and customizing clients
Setting up and maintaining hardware and software in the client and server environment, network administration

Oct 2005 - Mar 2007

1 year 6 months

Stuttgart, Germany

IT Project Coordinator Test and Training Environment

LBBW-Bank Stuttgart

BW-Bank migration, subproject: planning, executing, and operating the IT test and training environment
Carrying out and monitoring test processes in collaboration with business units and software developers
Cross-system test coordination and consulting
Analyzing and documenting errors during the test phases
Analyzing and defining test scope and effort
Liaison between business units and the IT department
Ensuring the operation of virtualized Windows training servers and clients

May 1998 - Sep 2005

7 years 5 months

IT Consultant / Microsoft Windows Server System Administrator

IBM Business Services GmbH

Administration of Windows NT/2000/2003 servers and IBM AIX servers
Security, storage, and virus protection management
Technical consulting and advisory tasks
Developing project planning and executing the migration from Microsoft NT 4.0 domains to Microsoft Active Directory
Conducting a skills outsourcing transfer to the user help desk in Hungary
Implementing and supporting a TSM backup server migration to IBM AIX 5L servers starting 01.01.05
Planning and executing the on-site migration of Schmalbach-Lubeca sales offices across Europe:
LAN structure from Token Ring to Ethernet
SAP R/2 to SAP R/3 including R/3 print
Migration of Microsoft NT 4.0 domains to Microsoft Active Directory
Developing project planning and executing the migration from IBM OS/2 domains to Microsoft Windows NT 4.0 domains
Organizing and executing a software distribution rollout on laptops and customizing clients
Setting up and maintaining hardware and software in the client and server environment, network administration

Aug 1992 - Apr 1998

5 years 9 months

Fixed Assets and Financial Accounting Clerk and System Administrator

Schmalbach-Lubeca AG / Impress Metal Packaging GmbH

Preparing monthly and annual financial statements
Managing fixed assets and determining depreciation values for the budget
Setting up and maintaining hardware and software in the client and server environment, network administration
Preparing and conducting individual and group IT trainings

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (28 years), Manufacturing (5.5 years), Professional Services (4 years), Banking and Finance (2.5 years), Aerospace and Defense (1.5 years), and Government and Administration (1.5 years).

Information Technology

Manufacturing

Professional Services

Banking and Finance

Aerospace and Defense

Government and Administration

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (33.5 years), Project Management (28 years), Operations (6 years), Accounting (5.5 years), Finance (5.5 years), and Customer Service (1.5 years).

Information Technology

Project Management

Operations

Accounting

Finance

Customer Service

Summary

Service, Change and Incident Management, Project management and project coordination in the IT area
Independent and responsible organization and planning of implementation projects
Team lead MS Windows team Frankfurt / Sossenheim
Analysis and optimization of existing solutions and IT technologies

Skills

National And International Leadership Experience With Decentralized And Virtual Teams As Well As Experience In Systems Management
Resilient, Assertive And Proactive Personality With Professional Appearance
Analytical Thinking And Solution-oriented Working
Good Communication Skills, Diplomatic Tact

Languages

German

Native

Turkish

Native

English

Advanced

Education

Oct 1989 - Jun 1992

Schmalbach-Lubeca AG

Apprenticeship as an Industrial Clerk · Industrial Clerk

Certifications & licenses

PRINCE2® - Practitioner

ITIL® V3 Foundation

IPMA Level D – Certified Project Management Specialist (GPM)

IHK Certified Project Manager

Licensed Handball Coach

Profile

Created

September 2025

Last Update

September 2025

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Do you have questions? Here you can find further information.

Where is Erkan based?

Erkan is based in Mössingen, Germany.

What languages does Erkan speak?

Erkan speaks the following languages: German (Native), Turkish (Native), English (Advanced).

How many years of experience does Erkan have?

Erkan has at least 34 years of experience. During this time, Erkan has worked in at least 14 different roles and for 14 different companies. The average length of individual experience is 2 years and 3 months. Note that Erkan may not have shared all experience and actually has more experience.

What roles would Erkan be best suited for?

Based on recent experience, Erkan would be well-suited for roles such as: Workplace Services Lead, Project Manager, Incident Manager / Change Manager.

What is Erkan's latest experience?

Erkan's most recent position is Workplace Services Lead at Infosys Limited.

What companies has Erkan worked for in recent years?

In recent years, Erkan has worked for Infosys Limited, Finanz Informatik Technologie Service, BWI Systeme GmbH, and Sener IT Consulting.

Which industries is Erkan most experienced in?

Erkan is most experienced in industries like Information Technology (IT), Manufacturing, and Professional Services. Erkan also has some experience in Banking and Finance, Aerospace and Defense, and Government and Public Administration.

Which business areas is Erkan most experienced in?

Erkan is most experienced in business areas like Information Technology (IT), Project Management, and Operations. Erkan also has some experience in Accounting, Finance, and Quality Assurance (QA).

Which industries has Erkan worked in recently?

Erkan has recently worked in industries like Information Technology (IT), Professional Services, and Banking and Finance.

Which business areas has Erkan worked in recently?

Erkan has recently worked in business areas like Information Technology (IT), Project Management, and Operations.

What is Erkan's education?

Erkan attended Schmalbach-Lubeca AG for Industrial Clerk.

Does Erkan have any certificates?

Erkan has 5 certificates. Among them, these include: PRINCE2® - Practitioner, ITIL® V3 Foundation, and IPMA Level D – Certified Project Management Specialist (GPM).

What is the availability of Erkan?

Erkan is immediately available for suitable projects.

What is the rate of Erkan?

Erkan's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.