Georg D. - Senior Project Manager, Managing Director

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Bad Nauheim, Germany

Experience

Aug 2024 - Nov 2024

4 months

MS Intune Migration of Workplace PCs – Project Review

Restructuring and project management for migrating 12,000 Windows workplace systems (650 applications) from SCCM/Empirum/Matrix42 to MS Intune after a facility management merger
Took over a heavily delayed, poorly managed project in a "firefighter" role
Planned and adjusted customer and vendor processes, introduced planning baselining and partially automated reporting interfaces
Conducted analysis and design phase, prepared baseline data, and started the user acceptance test
Returned project to the client due to budget constraints despite high client satisfaction
Technologies/Tools: MS Autopilot, Zero Touch

Sep 2023 - Jun 2024

10 months

Life Cycle Management of Network Components

Planned and executed life cycle management (LCM) measures (EoS, EoL) for network components like switches and access points
LCM-driven rollout/replacement per business unit or institute
Developed detailed checklists for Wi-Fi coverage, access, communication, and cabling provision
Managed and commissioned internal and external service providers, handled escalation communication, and handed over to operations
Technologies/Tools: LAN, WLAN, PoE

Feb 2022 - Jun 2023

1 year 5 months

Multi-Project Management of IT Infrastructure

Multi-PM for diverse IT infrastructure measures in an international pharma company as a basis for growth, cost savings, digitization, and IT integration (merger)
Focus areas:
WS1: Align software versions (IE removal/Browsium upgrade, SCCM upgrades, Windows 10 Upgrade 21H2, Lenovo firmware/docking station, TLS retirement, migration MobileIron > MS Intune)
WS2: Establish enterprise standards (assessment and documentation of end-user device standards, EUC policy standards, intranet page, font deployment)
WS3: Remediate end-user compute standards (optimize SOTI MDM, central management/monitoring, improve user experience, migrate Dell/Wyse thin clients > IGEL systems)
WS4: Seamless application access across merged companies (analyze application interaction issues, implement single sign-on, packaging, and firewall adjustments)
Responsibilities: managing international corporate units and vendors, budget responsibility, stakeholder and senior management reporting
Additional Keywords: IoT, MDM, SaaS

Jan 2021 - Dec 2021

1 year

Cloud/Infrastructure Migration Project Management

Built and led project management for cloud and infrastructure migrations in the utilities segment (power, gas, airports, rail, etc.)
Migrations on-prem > cloud (Azure) and cloud > cloud (OpenStack v2 > Azure, v2 > v3)
Planned and conducted assessments, knowledge transfer sessions, transitions, transformations including tests, cutover and decommissioning
Created a deployment environment for technical implementation (EEG, CI/CD, containers) and developed a process to optimize handovers to operations
Introduced cross-functional capacity planning for critical resources
Additional Keywords: Azure, OpenStack, EEG, Kubernetes, Continuous Integration, Continuous Deployment, lift and shift

Jun 2020 - Sep 2020

4 months

Software & Automation Project Management

Managed a software project to control and automate production processes for lithography optics in semiconductor manufacturing
Coordinated over 60 requirement and implementation subprojects and led a team of 4
Combined agile (for development teams) and classic (for overall planning/reporting) approaches
Prioritized and negotiated capacity and resource conflicts and integrated the project into production environment
Handled budgeting, annual and quarterly planning, presentations to internal clients and senior management
Conducted workshops to integrate DevOps/agile release cycles into contractually bound software deliveries
Additional Keywords: photolithography, requirements management, stakeholder management, Scrum, Azure DevOps

Jan 2020 - Mar 2020

3 months

Digitalization in Music Production Project Management

Managed an initiative for digitalization opportunities in music production
Focused on future customer and stakeholder needs using methods like design thinking and user stories
Planned and conducted workshops (phases: empathize/understand, define problem, ideation, prototyping)
Evaluated internet technologies regarding bandwidth, availability, audio quality, codecs, and latency
Considered studio outboard equipment as IoT/edge devices and provided technical and musical support in prototyping and testing
Developed actionable implementation strategies, e.g., 70-20-10 approach
Additional Keywords: digital disruption, musical outboard gear, Pro Tools, Internet of Things, edge computing

Mar 2018 - Aug 2019

1 year 6 months

Global/Bank-wide Secure Email Implementation Project Lead

Led global rollout of a certificate-based secure/encrypted email solution for all endpoints (Outlook, mobile devices) at a bank
Took over a significantly delayed project in a "firefighter" role, making a strategic split into phases (DevOps approach, staged approach, feature flags)
Planned rollout and change, defined tranches, and coordinated alignment with business and IT teams plus suppliers
Implemented for approx. 140,000 email accounts, created communication and training materials (flyers, intranet, YouTube channels), managed releases and testing, and supported integration
Accounted for country-specific regulations (e.g., Luxembourg, Turkey, Singapore, Russia) and conducted a feasibility study on moving the secure email infrastructure to public cloud
Additional Keywords: rollout, migration, stakeholder management, change management, release management, communications, risk management, cryptography, PKI, software development, MDM

Mar 2018 - Apr 2019

1 year 2 months

Project Management – 24/7 Service Desk, Risk Management

Planned, procured, staffed, and launched a global 24/7 service desk (crypto service desk) for a bank
Gathered requirements and evaluated provider offers, shortlisted and selected an Indian provider
Finalized contracts, managed service levels, defined roles for 1st, 2nd and 3rd level support, and handled capacity management
Located service desks (India, Germany), supported training and transition, integrated internal and external services, and planned business continuity and disaster recovery
Managed a complex, multilateral internal risk management process (vendor risk management)
Additional Keywords: outsourcing, offshoring, demand management, RFP, SLM, BCM, DR planning, stakeholder management

Mar 2017 - Feb 2018

1 year

Program & Service Management – Cryptography Engineering & Solutions Dept.

Restructured a CISO cryptography department (50 employees) in a banking environment
Designed a program with multiple CTB projects/RTB services, including setting up a PMO and staffing PMO and project manager roles
Strategically outsourced to reduce headcount, cut costs, and internalize critical cryptography know-how
Selected potential providers (onsite, nearshore, offshore) including due diligence and transition
Managed cross-department stakeholder and budget management and served as service manager for 2FA/smartcard and unstructured data encryption
Led the further development of the smartcard CMS including user self-service portal and PKI integration
Additional Keywords: change, procurement, vendor management, multifactor authentication, development

Aug 2015 - Feb 2017

1 year 7 months

Multi-Project/Service Lead in CISO Area

Managed multiple small projects (3-5 staff each) in the bank’s CISO area
Projects included secure mobile voice, file server encryption, smartcard solutions, and PKI service transition
Analyzed existing solutions, gathered requirements, developed KPI/KCI systems, and planned product releases and budgets
Responsible for leadership, planning, and coordination in a highly regulated and technical environment
Additional Keywords: SLM, budget planning, demand management, release management, IAM, identity & access management, stakeholder management, certificates

Jan 2013 - Jun 2015

2 years 6 months

Test Manager / Subproject Lead – IT Workplace Migration to Private Cloud

Subproject lead in a large project to migrate 55,000 IT workplaces worldwide to private cloud structures
Responsible for test and defect management with 5 internal staff and 3 vendor staff
Created and implemented a test strategy and technical/process integration of new virtual and physical test front ends
Ensured international access considering regulatory requirements (KWG §25a, internal control system) and developed special solutions for business-critical application systems
Integrated and redesigned HP Workplace FSI 360 services
Additional Keywords: ICS, release management, virtualization

Feb 2012 - Nov 2012

10 months

End-to-End Monitoring Migration Project

Led a project to migrate approx. 200 end-to-end SLA measurements to a new monitoring tool (measurements with robots across real application processes)
Overall planning of migration of measurement scripts from HP-BAC to Nimsoft
Coordinated with all stakeholders (European customers, SLA management, reporting, IT operations)
Led the Dutch development team, developed KPIs and quality criteria for operational acceptance
Negotiated with business teams and steering committee, completed project under budget
Additional Keywords: service management, requirements management, stakeholder management, KPI

Jan 2011 - Dec 2011

1 year

Bank Merger IT Infrastructure Decommissioning Project

Planned and managed decommissioning of large infrastructure blocks as part of a bank merger
Dissolved all technical and contractual dependencies, negotiated with external service providers
Defined shutdown sequences considering various shutdown timings of banking applications
Adapted incident management processes, set up backup workplaces and exit plans (hardware, software, licenses, buildings)
Communicated and secured data with critical/regulatory indication
Outcome: IT shutdown without production impact and an early "IT off" milestone
Additional Keywords: service management, SLM, SLA, change management, license management, stakeholder management

Oct 2009 - Dec 2010

1 year 3 months

Scaling Project Lead for All Production and Pilot Systems

Led a team of 10-15 requirements managers to capture and implement scaling requirements in a bank merger
End-to-end coordination from analysis and planning to handover to operations
Aligned with all stakeholders and oversaw technical implementation (delivery times, quality)
Proactively initiated solution-oriented actions in a culturally challenging environment
Outcome: analyzed and delivered scaling requirements for 2047 banking applications on time
Additional Keywords: change management, risk management, stakeholder management

Feb 2009 - Dec 2009

11 months

Requirements Management in Bank Merger

Conducted workshops with business units and IT to analyze and capture requirements
Implemented new processes for requirement quality assurance plus reporting and tracking
Additional Keywords: change management, risk management, stakeholder management

Jan 2005 - Dec 2011

7 years

SCS Product Maintenance / Service Management

Product maintenance and operational support/on-site service for a critical bank platform under a selective outsourcing/outtasking with three own project staff
Supported an install base of 10,000 clients, 1,000 branch servers, 100 regional servers, and one host gateway
Activities: analyzed incidents/problems, created workarounds, change management (planning and rolling out new software versions), optimized and automated operations procedures, documentation, technical consulting, central systems administration, implemented failover procedures, and 24/7 monitoring
Coordinated support levels (1st, 2nd, 3rd level support)
Additional Keywords: SLM, change management, incident management, problem management, rollout, migration, deployment, executive management, strategic partner

Summary

(Multi) project and program management, service management (including international teams)
Cloud migration project management
Management of large IT infrastructure projects
Cloud migrations
Program, project and service management in a CISO/cybersecurity department
Outsourcing / offshoring
Security / cryptography
Test and defect management
Requirements management
Incident, problem & change management
Process analysis and optimization
MD ProCCess Management GmbH (currently 1 employee)
Senior Project Manager, deep experience in all core IT areas such as project management, processes, quality assurance, and hardware/software development
Focused, results-driven, strong negotiation / facilitation skills