Carsten Weinmann - Managing Consultant - IT Outsourcing-Services (IT, Voice, Data)

Essen, Germany

Experience

Apr 2024 - Nov 2024

8 months

Hanover, Germany

Managing Consultant - IT Outsourcing-Services (IT, Voice, Data)

Bank / insurance group (S-Group)

Bringing complex AI use cases into practice
Analysis of IT / telecom business processes end-to-end from requirements to order (RACI), modeling with IBO Prometheus
Risk management
Reviewing digitalization potential, AI, and strategic supplier analysis against the IT target vision
Optimizing offer and costing bases in strategic and operational (IT) procurement
Optimizing supplier strategy (DSGV and FI)
Exploring different approaches for cost optimization and simplifying supplier management
Optimizing contracts as well as licenses and license management (e.g. SAP, Microsoft, IBM, Cisco, BMC etc.)
Desk and field expediting with external partners
Possible relocation (outsourcing) and bundling of services with fewer suppliers
Timely handover of scopes within the agreed time and budget

Jul 2023 - Present

2 years 7 months

Coach and senior consultant

Various companies in the AI sector

Analysis and structuring of projects and processes
Definition and development of use cases
Setting up end-to-end business processes from customer requirements to order & aftersales (using RACI) (Miro, GBTEC)
Coaching
Mentoring

Jul 2023 - Apr 2024

10 months

Düsseldorf, Germany

Program manager - IT consulting for ISMS/SIEM (Security Information and Event Management), zone concept,

Telecommunications provider

Audits (incl. C5) & SIEM tool implementation (Rapid7)
Managing dependent projects (vulnerability scanner, identity & access management (CyberArk), asset management)
Setting up and introducing a SOC (Security Operation Center)
Gathering requirements from various stakeholders
Close collaboration with DPO, legal, HR & CISO
Creating documentation, templates regarding requirements, change requests, program contents and program progress (tracking in Jira, Confluence & Uffective)
BPMN/process capture/analysis/optimization (RACI) (Signavio)
Process design and organizational setup of the SIEM team
Designing and creating PowerPoint presentations for executive management, stakeholders and IT management
Structuring programs / scoping subprojects & deliverables (Lansweeper integration, Cisco, Fortinet etc.)
Communicating and presenting impacts to/for business units, service providers and customers
Advising on managing the entire project lifecycle while meeting time, budget & quality requirements
IT / telecom risk and security management
Desk and field expediting with external partners
Timely handover of scopes within the agreed time and budget

Sep 2022 - Jul 2023

11 months

Essen, Germany

Program manager for a pre-selection for an international rollout of a UC and CC solution based on Cisco products with

Manufacturer & distributor of automation systems and components

Planning rollout for 8,500 users across 100+ locations worldwide (analog, ISDN, digital, mobile, M2M, internet, SIP trunking solutions)
Supporting tender process with vendors & evaluating bids
Coordinating collaboration between various internal and external stakeholders (BPMN / RACI)
Creating end-to-end customer service processes (Miro)
Creating mock-ups and stories/epics
Capturing technical requirements from different regions and acting as a communication interface
Integrating Salesforce and ServiceNow with UC solutions including AI (Einstein)
Reporting interim results, documentation and quality assurance for management (tracking in Jira, Confluence)
Close collaboration with internal IT resources of the UC team and service providers (data center, housing, DB etc.)
Integration into existing MDM solution (Intune)
Close collaboration with DPO, legal, HR & corporate security
Risk and security management (incl. tools)
Desk and field expediting with external partners
Timely handover of scopes within the agreed time and budget

Jul 2021 - Aug 2022

1 year 2 months

Munich, Germany

Security B2B - project manager & agile product owner

International telecom group

Security oversight for the B2B area of solutions from requirements to operations (BSI, ISMS, GDPR, encryption, special services, BCM, IAM) UI/UX
IT project management for technical implementation in the project
Detailed analysis & low-level design for developing identified MVPs/IT functionalities that are developed & implemented through the transformation program
Close collaboration with DPO, legal, HR & corporate security, special services
BPMN 2.0 / business process capture / analysis / optimization / RACI (ARIS)
Creating mock-ups and stories/epics
Tracking all relevant information in Jira, Confluence
Coordinating units during implementation (Salesforce, Fortinet, AWS etc.)
Risk & security management (incl. tools)
Planning & controlling scope, budget & timeline for implementing new functionalities based on SR-defined milestones / RAITT management
Timely handover of scopes within the agreed time and budget

Oct 2018 - Oct 2019

1 year 1 month

Frankfurt, Germany

Project Manager

Luxury Hotel

Structured project initiation, inventory, analysis, solution development (including SIP trunk, mobile communications)
Replacement of old telephony, new set-up of telephony, mobile communications (LTE), MDM as well as training
Rollout & connection of international sites (Dubai, London, Mallorca)
Alerting, hospitality services, reservation systems
IT / telecom risk and security management (incl. tools)

Mar 2018 - Feb 2020

2 years

Zürich, Switzerland

Digitalization Project Manager (Telecom, GSM, WLAN, MDM, Network, Operations) - New Hospital Construction - ICT Service Provider

Limmattal Hospital

Project management for procurement, telecom, processes, service management, provider coordination, relocation, data center and operations
Set-up and migrations including integration of all systems (e.g. radiology, labs, hospitality services, elevators, operating theatres & clean rooms, parking garage, kitchens, laundry, care center, external medical practices)
Executive and stakeholder management, vendor management
Set-up and management of the control center for the relocation and pilot phase
Relocations & rollout for 2000 rooms / >1000 employees
Solutions for analog, ISDN, digital, SIP trunking connections (replacement of Atos/Siemens telephony, migration to SIP & IP)
SIM card management / selection, introduction of MDM solution
Management of decommissioning & relocations with facility management
Set-up and operation of indoor mobile coverage with LTE
Implementation of data privacy solutions
Training of key users
Coaching and leadership of internal / external staff
Risk and security management (incl. tools)
Carve-out of IT and other solutions (DACH, Belgium, Poland) to various service providers
Timely handover of deliverables for the move into the new building within the agreed budget and timeframe

Apr 2016 - Mar 2018

2 years

Amsterdam, Netherlands

Scrum Master and Project Manager

International Telecom Group (KRITIS)

International stakeholder and project management
Structured project initiation, enforcement and approval of planning, as well as management in the phases of ideation, feasibility and specification, both classic and agile (tracking and mapping in Jira, Confluence & Uffective)
Market screening of existing solutions for time tracking systems, workforce planning, access control, MDM
Risk management / process automation / GDPR
IT / telecom security management (data center, infrastructure, etc.)
Transformation of old departments & processes into new optimal, competitive structures
Business reengineering (business processes, incl. reorganization of departments, creation of new positions)
Coordination with HR, works council, security, legal and all relevant organizational units
Vendor selection and negotiations
Software introduction (classic methodologies & Scrum/Kanban)
Rollout and migrations including integration with external systems
Provider management, carve-out and outsourcing of IT & telecom solutions to service providers (DACH, India, NL, UK, Eastern EU)
Coaching and leadership as well as training of internal and external staff
Timely handover of deliverables and decommissioning of all legacy systems into the new overall solution

Jan 2016 - Present

10 years 1 month

Project Initiator & Manager

Various Clients

Design of 360-degree solutions for corporate culture, architecture/design & innovation, communication, technology
Management of strategy, planning, selection, procurement, technology/IT & telecom, processes, acoustics, provider management, works council, occupational safety, new builds & renovations & relocations
Security and risk management
Desk and field expediting with external partners
Set-up & migrations including integration of all systems with real estate companies, project developers, (interior) architects, furniture manufacturers, IT & technical service providers, etc.
Timely handover of deliverables within the agreed timeframe and budget

Sep 2015 - Jan 2017

1 year 5 months

Düsseldorf, Germany

Management Consultant, Facilitator

International Telecommunications Group

Strategic analysis (e.g. customer potential) and concept development and nationwide roll-out of the workshop format in the B2B sector (600 employees)
Objective: "building and increasing customer trust" among existing customers and "...customer interest" among new customers; strategic approach: early & continuous customer involvement
Business process analysis and design with a responsibility model (RACI) and system mapping (ARIS, Salesforce)
IT / telecom risk and security management
Workshop topics: all IP, digital workplace of the future, cloud solutions, security, migration to MS 365, etc.
Ongoing facilitation of workshops including systematic preparation with customer involvement
Action-oriented, sustainable results summary

Jun 2015 - May 2016

1 year

Berlin, Germany

Project Manager, Management Consultant

Public sector

Project planning and control
Business process analysis and design with responsibility model (RACI) and system mapping (ARIS)
Concept design for the digital workplace of the future to optimally process information for customers (readers, users)
Planning and conducting target workshops in the department and the responsible ministry
IT risk management and IT security management
Facilitating mutual goal setting between the department and the ministry
Current vs. target comparison & analysis of application systems and security infrastructure (data center, connections, etc.) with and without cloud variant and data protection ISO 27000 etc.
IT risk management and IT security management with regard to an enhanced ISMS
IT framework development for the future digital media system landscape aimed at engaging customers (readers, users) cross-medially (print, video, audio, new media)
Presenting results and comprehensive documentation, the latter serving as a basis for decision-making and investment
On-time handover of the fully developed processes for further processing

Mar 2015 - Nov 2015

9 months

Hamburg, Germany

Product Owner

International energy corporation (KRITIS)

Strategy & overall planning for mobile communications and IT, technical evaluation, supplier selection, and tenders
Development of decision papers, provider management, and contract negotiations
Rollout strategy
Leading internal and external staff
IT/telecom risk and security management (incl. various tools under ISO 27001)
Outsourcing / carve-out (DACH and Eastern EU)
On-time handover of all developed documents for board decision

Mar 2012 - Apr 2015

3 years 2 months

Neckarsulm, Germany

Program Manager

European system house network

Project management of a Europe-wide UC rollout including Outlook, Webex, Jabber, contact center, and video
Collaboration strategy, overall planning, implementation, testing, data center, hardware, software, rollout, etc.
Dismantling all legacy systems including all technology (ISDN, VoIP, etc.) from Atos / Siemens / Alcatel / Philips / NSN, etc. and different connection technologies (Europe-wide)
Supplier management and implementation
Preparation of decision papers, training, and workshops (including with external clients)
Leading internal and external staff
IT/telecom risk and security management (incl. tools)
On-time handover of all 130 sites in Europe with highest quality

Sep 2010 - Feb 2011

6 months

Aachen, Germany

Product Owner

International insurance group

Preliminary study for selection, implementation & rollout of 15,000 new workstations for all companies in Germany
Requirements engineering, planning, cost analysis, risk analysis, supplier management & contract negotiations for telephony & video conferencing systems (Cisco UC solution)
Leading internal and external staff
IT/telecom risk and security management (incl. various tools)
Carve-out and outsourcing of IT and telecom solutions to service providers (in the DACH region, Italy, India)
On-time handover for implementation to the client & subsequent service provider

Aug 2010 - Feb 2011

7 months

Düsseldorf, Germany

Program Manager

Global valve manufacturer

Project management, quality management, and coordination of all project activities for the new VoIP UC Cisco solution
Planning, cost & risk analysis, supplier management/contract negotiations, design, dismantling (Siemens), rollout, acceptance, and training (incl. new firewalls & video)
Leading internal and external staff
Outsourcing and carve-out of IT/telecom (DACH, Netherlands, Eastern EU, India)
IT/telecom risk and security management (incl. various tools)
On-time handover to the outsourcing service provider and the client

May 2010 - Apr 2012

2 years

Frankfurt, Germany

Managing Consultant & Head of Quality Management in PMO

Bank and Fund Company (S-Group)

Development of the IT target vision / realignment of telecom / IT / risk management (Group CIO)
Overall roadmap planning and monitoring / reviews / audits, as well as MOPS planning and projects
Leading IT org design planning & implementation of MS Project and other tools
Extended SPOC for infrastructure including telecom landscape
Networking and quality assurance (QA) of the IT target vision programs (integration architecture, IT production, security - VoIP, IT production, information security, corporate security management, ISMS under ISO 27001)
IT / telecom risk and security management (incl. tools)
On-time handover and commencement of work to the new 'operations team'

Jan 2010 - Sep 2010

9 months

Hamburg, Germany

Project Manager

International telecommunications company

Consulting services for selecting and integrating 'emerging technologies'
Building a universal port architecture to provide analog and IP telephony simultaneously in a combined network
Gathering business requirements, developing and implementing a custom solution using Cisco PGW2200 softswitches combined with AS535/54xx universal gateways
Delivery, installation and support of network and voice equipment from companies such as Cisco Systems, ACME Packet and Ericsson Redback
On-time handover to the clients

Sep 2009 - Oct 2010

1 year 2 months

Zagreb, Croatia

Head of PMO Network Implementation & Auditor

Global network equipment vendor/operator

Coaching and managing 40 internal and external employees
Improvement management for the entire program (acquisition to commissioning)
Development and implementation of processes and quality management
Analyzing existing processes (planning, civil works, build, implementation, services), defining and introducing KPIs, and outlining escalation processes
Developing quality management and process plan for all processes, documentation and audits
Implementing project management tools, tool support and selecting partners
IT / telecom risk and security management (incl. tools)
Vendor management and monitoring, outsourcing/carve-out of IT/telecom (DACH, Europe, Asia)
On-time handover to the clients

Mar 2009 - Oct 2009

8 months

Cologne, Germany

Program Manager & Head of PMO B2B Mobile Communications

Telecom company

Defining project structures / coordinating technical pre-project deliverables
Selecting partners and providing tool support (including webshops)
Setting up SIM card management and monitoring (technology, customer care, billing, online services)
Adapting IT systems (SAP, Clarify, Siebel and other system vendors)
Managing partners and service providers, including Vodafone group companies, IT and device manufacturers, and logistics providers
Concept, proof of concept, implementation, testing, acceptance, configuration, delivery, deployment, training & rollout
IT / telecom risk and security management (incl. tools)
Carve-out of telecom and IT sub-solutions to external service providers and leading internal and external employees
Handed over 'mobile services for business customers' in time for the network launch

Oct 2008 - Feb 2009

5 months

Karlsruhe, Germany

Project Manager

Internet company

Product development and building new products and solutions
Introducing processes with BPMA, EPK, project management & controlling, and business case calculations
Restructuring the PMO, projects, processes and reporting
Building departmental and executive board reporting
Business reengineering of private customer processes, dynamic PDF, TAL, DSL, T-DSL, wholesale DSL, ZISP and local loop unbundling (LLU), VoIP
Selecting suppliers, contract and cost management
IT / telecom risk and security management (incl. various tools)
Coaching employees
On-time handover to the clients

Aug 2006 - Oct 2008

2 years 3 months

Hamburg, Germany

Program Manager

International telecommunications corporation

Establishment of quality and process department in the technical area
Process analysis and implementation of project tracking tools (NETsite & Leased Lines NetxLLM) as well as reporting platforms (SAP / Business Objects)
Business reengineering of private & corporate customer processes with status tracking from evaluation through network operation and after-sales
Supplier selection, contract and cost management
System integration (HW & SW, services) with consideration of IT SOX
Training, data consolidation, reporting and tool rollouts
IT / telecom risk and security management (including various tools)
Coaching and leadership of internal and external staff
On-time handover to customers

Jul 2006 - Jul 2009

3 years 1 month

Berlin, Germany

Project Manager & Business Development for B2B customers

International transport & logistics company

Successfully built new business areas (including due diligence, partner selection, contract negotiations)
Employee coaching and conducting workshops
Supplier selection, contract and cost management
Development of business models for MVNO and FMC, implementation including PBX systems
Evaluation and implementation of solutions with partners including all technical interfaces, introduction of first RFID solutions, M2M, Smart Grid and applications
Planning, coordination as well as action analysis & control
IT / telecom risk and security management (including tools)
Leadership of internal and external staff
On-time handover to customers

Jan 2003 - Dec 2006

4 years

Frankfurt am Main, Germany

Department Head / Top Project Manager

Deutsche Telekom AG / T-Systems (Detecon)

Strategic & practical business development / account and innovation management for developing new customer solutions
Creation of entirely new solutions for the insurance industry as well as mobile solutions (BiPRO)
Presales, consulting and partner management
Staff development focusing on new insurance, mobile and logistics solutions
Patent evaluations regarding new business and granting procedures
Responsibility, coaching and leadership for 63 internal + external staff
Participation as delegate / chair at international conferences & events

Jan 2001 - Dec 2003

3 years

Berlin, Germany

Senior Project Manager

Unisys Corp.

Management (planning, preparation and execution) of projects in billing, mediation, voice mail systems, customer care in FR, ES, DACH, Italy
Creation and leadership of proposals (concepts, financial section, risk assessment, etc.)
Presentation of proposed solutions to customers
Participation as delegate in special conferences and events
Technical and contractual insolvency handling for insolvent customers in the DACH region
Coaching and leadership of internal and external staff

Jan 2000 - Dec 2001

2 years

Berlin, Germany

Head of Product Management

Swisscom Systems AG - Enterprise Communications AG

Management of product development, quality management and product support (Siemens, Alcatel, Avaya, Nortel, Cisco, etc.)
Participation as delegate in special international conferences and events
Responsibility, coaching and leadership for 10 internal and external staff
Creation and leadership of proposals (concepts, finance, risk assessment, etc.)
Presentation of proposed solutions to customers

Jan 1997 - Dec 1999

3 years

Cologne, Germany

Project Manager

BT Germany / Viag Interkom (o2 Telefonica)

Design of the entire process flow from acquisition to commissioning for mobile communications (VISIO, ARIS)
Establishing a quality management system according to DIN ISO 9001
Internal and external audits - certification and audits with external auditors
Desk and field expediting with internal and external partners
Planning and forecasting of the volume structures for new sites, including site acquisition, lease agreements, setup, etc., up to commissioning
Coaching and leadership of internal and external staff

Jan 1990 - Dec 1995

6 years

Velbert, Germany

Project Manager

Erbslöh AG

Process mapping
Documenting processes
Optimizing processes
Implementing a Quality Management System based on EFQM
Conducting audits
Writing procedural instructions
Statistical analysis
Developing a QFD model (Quality Function Deployment)
Integrating procedures into measurement systems (coordinate measuring machines) & SPC
Performing FMEAs
Initial trials of CAQ (Computer Aided Quality Assurance)
Quality planning through software engineering
Promoting quality
Coaching and leadership of internal and external staff

Skills

Program / Project Management (Incl. Pmo, Classic And Agile)
Strategy And Development (Products & Solutions)
Digitalization & Transformation, Business Reengineering
Restructuring, Governance, Risk, Compliance
Requirements And Software Engineering, Crm And Ai
Automation And Robotics
Telco/it Management, Governance, Strategy, Itsm, Erp
It Asset Management, Data Center (Housing, Servers, Db, Routers Etc.)
Security (With Bsi C5), Isms, Iam, Tkg, Nis2, Dora, Kritis, Marisk, It Baseline Protection, Iso 27001, Iec 62443, Zerotrust
Quality Management (Tqm, Efqm, Iso 9001)
Process Management (Bpmn 2.0) & Operations (Models), Itil
Telco/it System Selection, Training, Implementation, Operations
Vendor Management And Purchasing Of Hardware, Software And Services
Tenders, Contract Management, Slas/kpis, Service Provider Management & Change, Onboarding, Cost Engineering (Ce), Outsourcing And Insourcing
Mobile Rollouts, Large (It) Rollouts (E.g. Relocations)
Telecommunications & Energy
Insurance & Banking
Transport & Logistics
Public Sector
Manufacturing Companies
Construction & Real Estate (Engineering)
Automotive

Languages

German

Native

Croatian

Elementary

Dutch

Elementary

Education

Thyssen Steel AG

Apprenticeship as electrical systems installer (IHK) · Electrical systems installer · Germany

University of Wuppertal / FernUniversity Hagen

Diplom engineer (Univ.) · Electrical and information engineering, specialization in automation technology, focus on robotics, quality and process · Hagen, Germany

Certifications & licenses

BPMN 2.0 (incl. GBTEC, IBO Prometheus, Adonis, ARIS, (SAP) Signavio)

Business administration for executives - IIR Germany (Bonn)

Consultant on client assignment - Unilog Integrata (Düsseldorf)

Cisco European Innovation Award with Bechtle AG

Cybercrime - State Criminal Police Office NRW – Auliger Rae - Ecoverband

DORA - exam focus areas and priorities for 2025/26

Mobile data protection - Telekom Privacy (Bonn)

Introduction to EFQM quality management (QM), Ford Cologne

Introduction to MIRO collaboration platform - Telefonica

Introduction to Primavera project management (inteco Landshut)

Introduction to Rapid7 (SIEM), asset management (FNT)

Introduction to SAFe, Jira & Confluence, Trello - Liberty Global (Amsterdam) & introduction to mlog - Telcotec (Cologne)

Introduction to ServiceNow, OMNITRACKER, IBM Maximo (Zurich)

Introduction to digital mobile communications (Nokia Düsseldorf)

First introduction to EU AI regulation (TÜV Thuringia)

Leading with values - Father A. Grün (Kloster Schwarzbach)

ITIL V3 Foundation - TÜV Süd (Hamburg)

AI – for everyone – Heinrich Heine University Düsseldorf

Conflict management – Swisscom (Kappel am Albis, CH)

Milestone project management (assure consulting)

NETx - Network Lifecycle Management, NETsite - Network Lifecycle Management, LCM – Legal Contract Management - The Quality Group (Hamburg)

NRW Implementation Day 2025 – tackling digital security

New Work - Vitra, Bechtle AG, Poly (Cologne, Neckarsulm)

Portfolio management – Swisscom (Zurich)

Prof. Dr. Roland Keck, MeteQ GmbH (Velbert)

Project management (Ifmo Institute Cologne - Steinbeis / University / University of Applied Sciences Bremen)

Project management Prince 2 - Serview (Bad Homburg)

Process management – BPMN (Steinbeis/University/University of Applied Sciences Bremen - Prof. Dr.-Ing. Franz J. Heeg)

QM, Kanban, lean management, Kaizen - (DGQ), statistics – WKW Automotive / WITTE Automotive GmbH, (Velbert)

Requirements engineering IREB (Serview)

SAP Business Objects - SAP (Hamburg)

SAP for executives - T-Systems International (Bonn)

Scrum, product owner - maxpert (Düsseldorf)

Self-management & time planning - G. Feyler (Munich)

Software engineering I and II, FernUniversity Hagen

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