Experience
Jul 2024 - Feb 2025
8 months
Analysis of the existing SOC infrastructure and assessment of current security operations
Migration of the SOC service into a new operating model including security monitoring, incident response, and threat intelligence
Coordination between internal teams, external partners, and service providers to ensure operational continuity
Implementation of Microsoft Intune for centralized management of mobile devices, PCs, and servers
Definition and implementation of device compliance policies and BYOD management
Configuration of Microsoft Defender for endpoint protection, network protection, and threat monitoring
Establishment of automated processes for detecting, analyzing, and remediating threats
Training IT security teams and end users for effective use of Defender
Deployment of Microsoft Sentinel as a cloud-based SIEM solution and integration into existing systems
Setup of playbooks and automation for incident response
Definition and implementation of conditional access policies and MFA
Creation of reports and dashboards to monitor access attempts
Management of the project from initiation to closure, including change, acceptance, risk, and conflict management
Planning, measurement, and control of schedule, cost, and quality
Requirements management: gathering, classification, and evaluation of IT security requirements
Apr 2023 - May 2025
2 years 2 months
Overall responsibility for the operational and strategic leadership of the project, including managing service providers
Regular communication and coordination with relevant stakeholders, including country IT subsidiaries
Coordination and alignment among multiple IT service providers for smooth implementation
Leading tender and transition phases during vendor changes
Preparation of detailed documentation, reports, and presentations on project progress
Responsibility for meeting and achieving agreed milestones and project KPIs
Ensuring fulfillment of all contractual requirements by the contractor
Monitoring and managing the project budget
Technical support for agile software development and requirements engineering in weekly refinement meetings
Evaluation of achieved performance goals and assessment of development progress
Definition of interim approvals and milestone reviews
Coordination and optimization of technical interfaces between BVG departments and suppliers
Preparation and delivery of training sessions, review and coordination of training materials
Coordination of external training providers and implementation of an LMS
Planning, coordination, and follow-up of training phases
Apr 2023 - Mar 2024
1 year
- Point of contact and coordination for test packages and test cases for all stakeholders
- Reporting and tracking of defects
- Managing the test team and overseeing external service providers
- Assist in test planning, alignment of test plans, test sequences, and test assignments
- Quality assurance of test execution, progress reporting, and result documentation
- Creation of test reports and design of retests
- Facilitating and documenting test team meetings
- Conducting Solution Manager training
- Developing phase-based training concepts, including alignment with the overall project training plan
- Creation of detailed training materials, including step-by-step guides
- Planning, preparation, and delivery of training sessions
- Support in operational test management and communication with other individual projects
Mar 2023 - Mar 2024
1 year 1 month
- Preparing and conducting a public tender for acquiring new software
- Supporting the product selection process based on the specifications
- Planning implementation in project phases and managing service providers
- Developing project concepts (solution, testing and training plans, go-live)
- Organizing and ensuring the execution of project tasks with departments and contractors
- Conducting project meetings and workshops
- Controlling and tracking milestones
- Reporting project progress to the client and steering committee
May 2022 - Mar 2023
11 months
- Organization and coordination of online and on-site meetings
- Scheduling and content planning, as well as preparation and follow-up of meeting materials
- Facilitating and documenting meetings
- Requesting and reviewing deliverables, as well as identifying quality issues
- Monitoring deadlines and metrics, reporting schedule and threshold breaches
- Preparing status reports and strategy documents
- Managing central file repositories and content in knowledge management
- Monitoring compliance with guidelines in knowledge management
Jun 2021 - Mar 2022
10 months
- Administrative support for project management in a global, multicultural environment
- Consulting on agile and traditional project approaches
- Optimizing project capacity planning during the harmonization of the finance system landscape
- Designing a communication concept and conducting regular status meetings
- Introducing an agile approach model and monitoring its implementation
- Organizing and moderating workshops remotely and onsite
- Stakeholder management and support for finance workshops during the S4H rollout
- Coordinating testing activities, data migration, and training
- Creating and maintaining project documentation in the wiki
- Project planning, tracking, and quality assurance
- Designing, planning, and organizing training and qualification measures
- Organizing and documenting lessons learned workshops
Mar 2020 - Mar 2021
1 year 1 month
- Supporting a nationwide software migration
- Conducting process analysis and analyzing program and interface errors
- Test management and preparing release notes
- Maintaining complete documentation and compiling quality metrics
- Technical-functional analysis of errors, identifying technical bugs and suggestions for new services
- Preparing weekly and monthly quality reports at station and regional levels
May 2019 - Feb 2020
10 months
- Overall responsibility as project lead for Windows 7 to Windows 10 migration (4500 clients)
- Coordinating multiple vendors and leading IT tenders and transition projects
- Developing and implementing a workplace management concept
- Structuring the project into subprojects and work packages
- Creating migration concepts for desktop applications (~700 applications) and Office 2016
- Test management and preparing steering and committee documents
- Coordinating with management and stakeholders as well as external service providers
- Evaluating the security strategy according to BSI recommendations
Jan 2018 - Present
7 years 10 monthsJan 2018 - Feb 2019
1 year 2 months
- Coordinating a client & application subproject
- Migration responsibility for various end clients and analyzing network topology
- Checking hardware/software equipment against state and internal guidelines
- Technically integrating processes of various clients as part of master planning for the HessenPC
- Supporting the client throughout all migration phases as the interface to the HZD
- Supporting incident, change, and release management according to ITIL
- Providing inputs for risk management and evaluating project plans in a multi-project environment
- Creating migration concepts, client-side documentation, and QA documents
- Conducting GPO audits, client workshops, and knowledge transfer to HZD staff
Jul 2017 - Oct 2017
4 months
- Coordination of a sub-project at over 200 sites
- Providing migration expertise and challenging project content and approach
- Initiating and steering problem-solving processes by moderating required resources
- Implementing overarching control processes within the project
- Designing, conducting, and following up workshops and working groups
- Independently performing PMO tasks and supporting project management with special topics
Aug 2016 - Feb 2017
7 months
- Instructing medical facility staff on using Citrix software
- On-site troubleshooting as well as 1st/2nd level support
- Supporting project management, technician coordination, and personnel management
- Resource management
Feb 2015 - Aug 2016
1 year 7 months
- Coordinating about 20 technicians and floorwalking in the Saxony area
- Planning and executing the Windows 7 migration and rollout