Freelance Product, IAM & Cybersecurity Consultant

• Establishing Identity & Directory Management as a new (split-off) team & product within the IAM cluster.
• Leading the “Identity & Directory Management” product (8 people) as Product Owner.
• Concept for ‘Digital Identities’, i.e. IDs with n users/accounts and strategy for a modernized product offering.
• Upgrading APIs, migrating to a containerized infrastructure, rolling out international markets & standardized solutions across the REWE enterprise group.

Tech: OpenText™ Identity Manager (NetIQ), LDAP, SAP HR/HCM, Docker/Kubernetes/Podman, REST APIs, Microsoft Active Directory & Entra ID, postgresDB, Keycloak, Ansible, Apache Kafka, Jira, Confluence, Miro.

• Support for managing a broad portfolio of AI & Data efforts in a complex organizational environment.
• Product ownership for Data Platform team & projects (e.g. identity and access management (IAM) migration, migration of data warehouses, data visualization, Machine Learning operations).
• Organizational design of cross-functional responsibilities & teams.
• Internal consultancy & evangelization of AI & data products.

• Ran Product Management for limousine ride hailing service Blacklane's range of mobile apps – Guest and Chauffeur Apps, available on iOS and Android.
• Upgraded customer experience by integrating Twilio-based In-App Messenger for frictionless and unified communication in 2 apps.
• Guided the On-Demand product launch in the Dubai market, the first 100% electric fleet in Dubai.
• 100% migration/upgrade to a state-of-the-art identity and access management (IAM) solution and fraud prevention measures.

• Lead for Product Discovery & Concept for an upcoming mobile app project (unreleased).
• Market research on 12 comparable use cases Iterated on a prototype with an app architect, presenting updates to C-level management every 2 weeks.
• Novel concept & approach for a "50/50 hybrid shopping experience".

• Built the renowned luxury retailer’s Omnichannel business, centered around the online store (now discontinued).
• Successfully launched Beauty products department and integrated Akeneo PIM, increasing SKU count by 4x.
• Inaugurated 100% video streaming-based live shopping and an appointment-booking suite
• 100% migrated to improved payment solution & upgraded fraud defense/prevention.
• Made countless additions & improvements to the store to improve key performance metrics like gross revenue (over €50MM in 2021), AOV (up by 25%), checkout funnel, as well as cart & return metrics.

• Freelance Product Owner for the Profile/Entity Pages Platform Teams (3 months each).
• Profile: Shaped, drove and executed the 5-part OKR-based product strategy in collaboration with key stakeholders.
• Profile: Directed an interdisciplinary team of 10 Engineers, Designers, QAs, and Scrum Masters Determined product requirements and concepts for 7 initiatives, validated them through prototyping, user feedback and A/B testing.
• Profile: Cooperated with 4 stakeholders across the organization to be in line with the overall company strategy.
• Entity Pages: Managed the launch of Company/Employer Branding Pages on the Entity Pages Platform across 6 departments/organizations.
• Entity Pages: Oversaw 12 Engineers, Designers, QAs, and Scrum Masters & supporting Program Management in conjunction with 1 other large-scale project.

• Product Owner for Community Management, Benchmarking and Third-Party Integrations, managing 2 development teams (on-site and offshore).
• Developed a WebSocket-based client-to-client edit notification system (commonly referred to as "Collision Detection") to lower sync rate to 2 seconds (from 2 minutes).
• Migrated 100% of customers, data and features from a legacy application being phased out.
• Added an operator performance logging and reporting suite for SLA compliance tracking of 8 key metrics (using a streaming data architecture based on Kafka & using Kubernetes, Docker, ProtoBuf etc.).
• Managed a 100% redesign of the Community Management UI.
• Migrated 33% of the stack from in-house to offshore team.