Holger Görz - IAM Expert/Architect for Preparing and Supporting the IAM-PAM Implementation

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Sagard, Germany

Experience

Oct 2021 - Present

3 years 10 months

IAM Expert/Architect for Preparing and Supporting the IAM-PAM Implementation

Media Company

Support in preparing and running an IAM-PAM project
Guiding the IAM-PAM project from requirements evaluation through product selection to solution implementation following this approach:
Step 1 (Oct–Dec 2021): IAM-PAM Requirements Engineering
Project planning for IAM-PAM requirements engineering
Analysis of the organization’s IAM maturity
Creation of an IAM-PAM service catalog as basis for the requirements list
IAM-PAM SWOT (FIT–GAP to maturity)
Requirements document as basis for a functional design including a roadmap for the overall project
Step 2 (Jan–Dec 2022): IAM Product Selection
Project planning for product selection
Drafting the IAM requirements specification for tender
Preparing tender documents for a two-stage selection with IAM service description, PoC plan and evaluation catalog
Managing the selection process: PoC execution, vendor evaluation, decision template for product choice
Step 3 (Jan 2023–present): IAM Implementation
Project planning for a phased IAM implementation
Drafting the implementation specification
Aligning enterprise architecture for the target IAM platform
Migration planning to consolidate identity providers and retire legacy systems
Supporting test preparation and implementing IAM modules and processes

Jun 2021 - May 2022

1 year

IAM Expert for Analysis, Evaluation and Preparation of the IAM Project

Energy Supplier

Analysis and preparation of an IAM project in two phases:
Phase 1 (Jun–Dec 2021): IAM maturity analysis and project evaluation
Project planning
IAM maturity assessment
Creation of IAM service catalog for requirements
IAM SWOT (FIT–GAP)
Requirements overview for a functional design
Longlist of possible IAM solutions
Phase 2 (Jan–Jun 2022): IAM feasibility study for tender preparation
Functional design (requirements spec) for implementation and selection process
Planning for approval QG2 (product selection)
Cost analysis for further IAM deployment

Sep 2020 - Nov 2020

3 months

IAM Expert for Analysis, Workshop Execution and Evaluation

Municipal Data Center

Workshop to evaluate topics for an IAM project
Identification and initial capture of requirements for selecting, procuring and using a central IAM solution for internal operations and providing IAM services to customers
Planning and leading on-site and online workshop sessions
Defining goals for a central IAM solution, topics to consider and initial functional and organizational requirements
Delivering a template for a comprehensive IAM feasibility study
Creating a results report covering:
Goals, topics and requirements for IAM deployment
Possible architectures for internal and customer-facing IAM services
Compliance rules for handling personal data
Proposing a roadmap for further evaluation and implementation with PoC plan and shortlist preparation

Jul 2020 - Dec 2020

6 months

IAM Expert for Analysis and Feasibility Study

Media Industry

IAM feasibility study to prepare product selection for an international media company
Project planning from IAM maturity analysis to product shortlist
Conducting interviews with business units to assess current IAM maturity
Gathering requirements for a central IAM solution in a hybrid scenario integrating corporate cloud services and local systems
Creating functional design and longlist of IAM products
Developing IAM service description for a two-stage selection (tender + PoC) with evaluation criteria
Shortlisting products based on the service description
Guideline for the selection process based on study results

Jun 2020 - Sep 2020

4 months

IAM Expert for Analysis and Feasibility Study

Municipal Utilities

IAM feasibility study for product selection for a large city’s utilities (≈320,000 population)
Interviews with business units for initial IAM analysis for customer portals
Capturing requirements for a central portal solution (incl. mobile app) for customer registration and authentication
Results report with requirements for business, IT organization and process/data security (compliance and IT security)
Longlist of IAM products and recommendations for next steps

Aug 2019 - Present

6 years

Sagard, Germany

Senior Consultant IT Automation + Identity & Access Management

Freelancer

Evaluation, project planning and management, and architecture for IAM and SSO selection and implementation
Designing and conducting IT automation assessments
Project planning and support for automation topics
Role and process modeling for IAM and IT automation
Pre-sales support
Designing and running IAM & SSO training

Apr 2019 - Jul 2019

4 months

IAM Expert for Analysis and Feasibility Study

Mechanical Engineering Company

IAM study for product selection in a carve-out scenario
IAM maturity analysis workshops and requirement gathering for the new independent company
Defining minimum IAM requirements considering compliance
Drafting requirements spec and longlist of suppliers

Mar 2019 - Sep 2019

7 months

IAM Expert for Analysis and Architecture

Steel/Heavy Industry

IAM strategy roadmap and functional design for implementing SailPoint (IdM) and Ping Identity (AM) for a steel producer spinning off from its parent company
IAM maturity and SWOT analysis
Deriving roadmap from analysis results
Drafting RFI/RFP requirements spec
Creating IAM functional design and final presentation

Jun 2018 - Apr 2020

1 year 11 months

IAM Solution Architect

Aviation IT Company

IAM implementation of bi-Cube IAM to increase automation in user and rights management
Aligning organizational and functional requirements in a heterogeneous IT landscape
IAM process analysis and design
Target system analysis and interface design
Role modeling: base and business roles, risk analysis, lifecycle processes
Test, acceptance and rollout approach for IAM functions and interfaces

Jun 2018 - Apr 2019

11 months

Project Manager on Vendor Side

Mechanical Engineering Company

IAM implementation of Omada IAM for three sites in a corporate structure to increase automation in user and rights management
Agile planning and coordination of required actions
Aligning requirements with client team, vendor staff and external specialists
Budget planning and monitoring with biweekly updates
Drafting authorization concept for IAM operations
Contact for client project management on issues and escalations

Jan 2018 - Mar 2020

2 years 3 months

Project Manager and Principal Consultant for Automation Roadmap Implementation in IT Operations

Aviation IT Company

Implementing automation roadmap measures for IT operations to increase automation and relieve operations staff
Evaluating technologies for self-services in workstation and software installation via PoCs for workflow automation and company-wide portal
Project proposal with cost-benefit analysis for self-service implementation
Project planning and leadership by PMI for staged rollout with multiple vendors
Coordinating automation roadmap actions with concurrent IAM implementation project, supporting IAM architecture

Aug 2017 - Dec 2017

5 months

Project Manager and Principal Consultant for Developing the Automation Roadmap for IT Operations

Aviation IT Company

Conducting IT operations automation assessment, defining target automation vision and roadmap with prioritized action plan
PMI-based project management
Interviews and analysis documentation
Assessing current automation against standard criteria
Defining automation vision and recommendations
Aligning with IAM, secure IT and client provisioning PoC efforts
Drafting automation architecture “big picture” with network plan, timeline and detailed requirements
Regular project status and presentation of interim and final results

Jul 2017 - Jul 2019

2 years 1 month

Hamburg, Germany

Principal Consultant IT Automation

aomation GmbH

Designing and conducting IT automation assessments
Project planning, management and leadership for automation topics
Evaluating, planning and leading IAM and SSO projects
Pre-sales support
Designing and delivering internal training on IT automation, IAM & SSO

Mar 2016 - May 2017

1 year 3 months

Subproject Manager QS and Operations Handover in LEP–JBoss Migration (Mar–Oct 2016)

Insurance Companies

Migrating LEP–JBoss automated application platform
Consolidating data center platforms to a future-proof LEP with open source and new Java pipeline for continuous delivery
Managing subproject by PMI and agile principles
Planning, executing and documenting QS in HP Quality Center
Organizing reviews and approvals of concept docs
Defining and controlling quality criteria for implementation, acceptance and operations handover of LEP and CD pipeline
Supporting QS for application migration and Java development
Risk management

Aug 2014 - Mar 2016

1 year 8 months

Project Manager on Vendor Side, PMO, IAM Architect

Large Real Estate Development & Management

RBAC-LP2: re-engineering existing Omada/FIM IAM implementation to replace legacy user management tools, automate provisioning interfaces, and set up a modern role and authorization model
PRINCE2 planning and management
Aligning requirements with client departments considering existing implementation
Preparing solution descriptions and reviews with client, focusing on target processes and IAM architecture
Budget planning and monitoring with weekly updates
Coordinating software changes delivery
Leading implementation support activities, risk assessments, PM board updates, presentation prep
Conducting role analysis interviews and role design preparation
Client escalation contact

May 2014 - Jun 2017

3 years 2 months

Hamburg, Germany

Senior System Consultant

direkt gruppe

Designing and delivering internal IAM & SSO training
Staff assignment and coordination
Pre-sales support
Planning and leading IAM and SSO projects

Sep 2013 - Mar 2014

7 months

Project Manager on Vendor Side

Insurance Companies

Password self-service implementation
Reducing support costs by providing user self-service for password reset in ADS (Windows) and RACF via bi-Cube IAM portal
Aligning requirements with client and internal IT service provider
Drafting solution descriptions and reviews with client
Budget planning for software changes and supporting proposal creation
Leading software adaptation and implementation support; client contact for issues and escalations

Apr 2013 - Apr 2014

1 year 1 month

Rostock, Germany

General Project Manager

iSM Secu Sys AG

Overall responsibility for customer projects and implementations: multiproject management, coaching project managers, cross-project controlling
Evaluating and designing IDM and SSO systems, pre-sales support
Project planning and leadership for IAM projects
Implementing and consolidating role and process models per organizational rules
Operational responsibility for incident and problem management; escalation point
Staff management for project assignments

Sep 2011 - Dec 2013

2 years 4 months

Project Manager on Vendor Side, IAM Architect

Mechanical Engineering Company

Migrating Sun IdM to bi-Cube IAM with new target systems (SAP, DB user stores), business role model and process automation, retiring Sun IdM for provisioning
Workshops and PoC for migration evaluation and design
Budget and project planning in a two-phase plan
Organizational, role and process modeling
Managing change requests and categorizing changes as standard or custom
Supporting testing, acceptance and documentation; live bi-Cube support

Feb 2011 - Sep 2012

1 year 8 months

Project Manager on Vendor Side, System Architect

Logistics & Transport

Implementing centrally managed SSO to improve usability, security and reduce password reset costs
Workshops for bi-Cube SSO evaluation, leading PoC
Drafting implementation concept and budget
PMI-based planning and management
Organizational, role and process modeling
Supporting testing, acceptance and rollout
Defining and agreeing SLAs for managed services operation
Preparing for phase 2 implementation

Feb 2010 - Feb 2013

3 years 1 month

Project Manager on Vendor Side, IAM & SSO Architect

Automotive Industry

IAM for dealer network (~~700 units, 13,000 users) and SSO for central services (~~350 users with biometric access)
Workshops and PoC for IAM and SSO design
PMI-based project and budget planning in two subprojects
Organizational, role and process modeling
Defining software changes as standard or custom
Supporting testing and acceptance
Documentation
Managing and coordinating both subprojects and project controlling
Client escalation contact

Apr 2008 - May 2009

1 year 2 months

Project Manager on Vendor Side, IAM Architect

Banks

Implementing central IdM system bi-Cube with automated rights assignment via roles and processes, creating a central audit file for auditors and internal review
Analyzing admin processes for rights management
Describing automatic connection to target systems and drafting required change requests
Organizational, role and process modeling per BaFin rules
Supporting test preparation and documentation
Budget and PMI-based project planning and controlling
Conducting acceptance tests

Sep 2006 - May 2007

9 months

Project Manager on Vendor Side, IAM Architect

Energy Sector

bi-Cube IAM for auditing existing IT rights with daily data and audit reports, workflow-based approval for critical data access
Analyzing source systems and their processes
Designing automatic data synchronization interfaces
Modeling approval processes for critical customer data
Defining audit reports
Budget and project controlling
Inhouse training for client staff
Conducting acceptance tests

Sep 2006 - Oct 2006

2 months

Project Manager on Vendor Side, IAM & SSO Architect

Banks/Savings Banks

Evaluating bi-Cube IAM in a PoC
Analyzing admin processes for IdM and SSO per organizational rules and BaFin, including HR data flows and key apps
Proposing implementation solution and presenting PoC results with decision template to IT board

Jul 2004 - Apr 2013

8 years 10 months

Rostock, Germany

Managing Director Projects & Operations

iSM GmbH

Leading customer projects and support: multiproject management, project planning and leadership for IDM & SSO evaluation and rollouts, role and process model consolidation, IAM & SSO training, pre-sales support
Building customer support with controlling per maintenance contracts and SLAs for managed services
Interim head of QS/Test department
Operational responsibility for incident and problem management; escalation point
Disciplinary staff responsibility

Mar 2003 - Jun 2008

5 years 4 months

Project Coordinator, Project Manager on Vendor Side, IAM Architect

Insurance Companies

Reorganizing admin processes and introducing bi-Cube IAM for ~15,000 users with tenant separation in three phases: internal/external user management and role modeling (2003–2005); ADS/RACF rights and central Notes database hub (2006–2007); process automation (2008)
Analyzing workflows across corporate units for unified rights assignment
Drafting functional designs per phase with client IT and departments
Budget planning and coordinating software adaptations
Supporting testing, documentation and go-live each phase

Apr 2001 - Mar 2006

5 years

Project Manager on Vendor Side, IAM & SSO Architect, Web Applications Development Lead

Telecommunications

Central user management and SSO with bi-Cube IAM
Phase 1 (04/2001–06/2003): role-based, automated and manual entitlement processes
Phase 2 (10/2005–03/2006): bi-Cube SSO based on IAM data
Role and process modeling per organizational rules and HR data flows
Initial IAM system setup, data delivery alignment for org and HR data
Defining interfaces for target systems
Designing workflow system for identity and provisioning
Designing automated workflows for secure area access requests and approvals
Integrating SSO into operating IdM
Budget planning
Agreeing software changes and customizations
Supporting testing, documentation and rollout

Apr 2000 - Mar 2001

1 year

Test Manager, Test Management Architect

Banks

Leading software test for development projects
Introducing a test tool (Test Director) for online banking inhouse developments
Designing adoption concept for Test Director for test planning, execution and documentation
Managing software tests for online banking projects with new tool

Mar 1999 - May 1999

3 months

Developer

Logistics & Port Operations

Porting a property management application to MS Access 97 with redesigned reports
Adapting and extending existing code per client requirements
Redesigning GUI for data entry and maintenance
Extensive report redesign and enhancements
Component testing and delivery for integration and acceptance testing, bug fixes
Creating program documentation

Sep 1998 - Jun 2004

5 years 10 months

Rostock, Germany

Project Engineer for Development, Test and Implementation; additionally Head of Web Development & QS (from Apr 2001)

iSM GmbH

Developing software in MS Access, VBA and ASP
Designing and introducing test methodology and tools at client sites
Testing and implementing IAM software in customer projects
Coordinating projects and gradually assuming project leadership as vendor representative
Staff responsibility per project
From Apr 2001 as Head of Web Development & QS:
Leading web development and QS/Test teams
Building web application development for the IAM product
Establishing QS/Test processes and tools for requirements and error management and CCM
Introducing tools for version control, test and error management, and a portal-based download center for project support and customer contracts
Operational responsibility for incident and problem management
Disciplinary staff responsibility

Summary

Expert knowledge in Identity & Access Management (IAM) & Single Sign-On (SSO): market analysis for strategic and operational IAM & SSO software solutions to select products for implementation projects
Analysis, conceptual design, project planning and management for IAM and SSO topics
Role and process modeling for IAM/SSO
Use of IAM systems in compliance with regulations and standards such as BSI methodology for IAM in IT basic protection, RBAC, BaFin, GDPR or OZG
Design and delivery of training on IAM & SSO topics
IT Automation: design, planning and execution of automation assessments for IT operations with evaluation of current automation level
Development of an automation roadmap with target automation design and prioritized action plan including qualitative effort/benefit analysis
Project planning and management for implementing automation measures
IT project management: according to PMI, PRINCE2 or agile methods (Scrum)
Conducting requirements workshops
Planning and solution design for the implementation phase
Managing complex software rollouts and IT infrastructure measures
Handling project crises (status quo analysis, goal setting, conflict management, stakeholder management, corrective actions, result review)
Extensive experience in test and quality management for development and infrastructure projects
IT service management: analysis and modeling of process and role models for ITSM
Defining services including SLAs and OLAs with operations units
Reviewing and adjusting agreed service level agreements
Cost control of agreed services
Quality control of documentation (service, operations, security and process manuals)
Steering and escalation in incident and problem management
Monitoring and reporting of services as basis for continuous improvement
Customer support and product maintenance
Strong communication skills
Team leadership
Moderation and presentation techniques
High customer, service and results orientation
Extensive experience in planning processes and organizational structures
Analytical thinking and structured working style