Michael Langer
IAM Consultant & IT Architect
Experience
Feb 2024 - May 2025
1 year 4 monthsIAM Developer & IT Architect
International Bank
- Further development and optimization of the existing IAM platform based on SailPoint IdentityIQ 8.3
- Conceptual design and implementation of new functionalities in lifecycle management (LCM), role management (RLM), and access governance
- Adjustment of the organization-wide segregation of duties (SoD) matrix to ensure regulatory and internal compliance requirements
- Enhancement and configuration of recertification processes
- Creation and adaptation of custom workflows, rules, and tasks in SailPoint IdentityIQ (BeanShell, XML, Java)
- Use of static code analysis with SonarQube to ensure code quality and adherence to set development standards
- Regular code reviews within the development team to ensure quality, share knowledge, and follow clean code principles
- Collaboration in an agile Scrum team with daily stand-ups, sprint planning, and reviews
- Coordination with testers, test managers, and business units for quality assurance and smooth production rollout
- Active participation in release planning and deployment coordination, including test preparation, cutover activities, and rollback strategies
- Analysis and long-term resolution of issues in the IAM production environment (2nd- & 3rd-level support)
- Reproduction of complex errors, identification of root causes, and implementation of sustainable fixes
- Preparation of technical analyses and recommendations for operations and further development
Jan 2017 - Feb 2024
7 years 2 monthsIT architecture · requirements management · software development · test management · incident/problem/change management ·
International Bank
- Technical and functional design and development of interfaces between the IAM system and critical business services
- Development of a generic Java-based middleware for communication between SAP HCM, SAP CO, and the global MetaDirectory (Microsoft Entra ID)
- Design and implementation of a REST-based interface between the ITSM system ServiceNow and the IAM service for automated transfer of requests, tickets, and role assignments
- Technical implementation of functional requirements (e.g. recertification, role management, LCM) in SailPoint IdentityIQ
- Planning and execution of the SailPoint IIQ release upgrade from version 7.3 to 8.3p2
- Development of a real-time IAM monitoring dashboard to visualize technical and functional KPIs
- End-to-end incident management for the IAM systems including root cause analysis and self-responsible issue resolution
- Creation and maintenance of known error records, SLA tracking, and performance reporting via ServiceNow
- Responsibility for planning and execution of changes, hotfixes, and major releases including change schedule, risk assessment, and test planning
- Taking over test management for multiple IAM projects including test strategy, test planning, and test execution control
- Creation of manual test cases as well as execution of integration tests and user acceptance tests (UAT)
- Technical contact for internal and external audits (internal audit, BaFin, ECB)
- Preparation of IAM-related analyses and reports from IAM, IDM, and LDAP systems
- Design and delivery of hands-on training and workshops for internal staff
Jan 2016 - Dec 2016
1 yearIT Architect & IAM Application Management Support
International Bank
- Operational support and enhancement of the IAM solutions SailPoint IdentityIQ and Sun Identity Manager
- Support of a web application for conducting recertifications including technical analysis and incident/problem management
- Technical contact for external audits by internal audit, BaFin, and ECB
- Requirements analysis and design of new functionalities around recertifications, joiner/mover/leaver processes, and role management
- Technical implementation and deployment of extensions in SailPoint IdentityIQ including BeanShell/Java development and workflows
- Integration of new target systems by developing and configuring connectors
- Technical support in incident, problem, and change management
- Analysis of complex error scenarios in IDM test and integration environments and independent resolution
- Coordination of external implementation partners and liaison between business units, architecture, and development
Jan 2015 - Dec 2015
1 yearIAM Operations & Technical Support
International Bank
- First and second level support for IAM-related queries from business units and internal IT stakeholders
- Analysis, evaluation, and processing of incidents, problems, and change requests
- Performing error analysis in development, test, and integration environments including root cause analysis and documentation
- Defect management and issue tracking with JIRA
- Maintenance and documentation of all activities in Confluence
- Technical design, planning, and implementation of connecting new source and target systems considering regulatory requirements
Jan 2014 - Dec 2015
2 yearsDesign & development of integration service interface
German cable network operator
- Design and further development of an integration service interface between BMC Remedy and IBM Rational ClearQuest
- Automation of delivery note transfers with Jasper Reports for efficiency and error reduction
- Regular alignment of requirements with business units
- Product rollout and preparation of technical documentation
Jan 2014 - Dec 2015
2 yearsRequirements analysis & design of an identity and access management solution
International Bank
- Gathering, specifying, and documenting technical requirements as part of requirement engineering for migrating an existing identity management platform to OIM
- Preparation, execution, and follow-up of workshops to gather, verify, and approve requirements
- Regular alignment of documented requirements with involved business units
- Preparation of documents in the form of a functional and technical concept
Jan 2014 - Dec 2015
2 yearsProject lead & development of migration tool
International telecommunications company
- Analysis, design, and development of a migration tool for automated transfer of users, accounts, resources, entitlements, and roles from SUN IDM Manager to a new IDM platform
- Performing data migration with the developed framework
- Coordination with business units and creation of technical documentation
Jan 2014 - Dec 2015
2 yearsTest management
Austrian telecommunications provider
- Test management and coordination of operational test execution during the rollout of a group-wide IDM platform
- Defining entry and exit criteria for test management
- Monitoring of component tests across the overall architecture
- Conducting user acceptance tests and supporting the acceptance process
- Defect management and reporting
- Preparing results as a basis for decision making for the platform go-live
Jan 2013 - Dec 2013
1 yearDesign & development of web platform
German medical technology company
- Gathering, specifying, and documenting requirements for the enhancement of a web platform for monitoring and documenting temperature-sensitive products using temperature sensors
- Creation of a technical concept
- Implementation with ASP.NET, C#, and MS SQL Server
- Application rollout
Jan 2013 - Dec 2013
1 yearRequirements analysis & design of an identity and access management solution
International telecommunications company
- Gathering, specifying, and documenting technical requirements for the introduction of a new identity and access management solution
- Preparation, execution, and follow-up of workshops for requirement gathering and approval
- Regular alignment of requirements with business units
- Creation of a technical concept and handover to technical development
Jan 2013 - Dec 2013
1 yearProject management & product integration of an identity and access management solution
International telecommunications company
- Project management and integration of an identity and access management solution into the corporate landscape
- Leading the project team and coordinating all business units and IT
- Conducting and moderating workshops, steering boards, and status meetings
- Setting up and configuring test and production environments
- Connecting approximately 1,200 target systems and managing around 20,000 user accounts
- Developing HR and approval workflows and customizing the IAM solution
- Data migration and cleanup from the legacy system
- Reducing time and costs through end-to-end lifecycle management
Jan 2012 - Dec 2012
1 yearDevelopment of request for deployment process
German cable network operator
- Replacing a manual request for deployment process with an integrated IBM Rational ClearQuest form
- Aligning requirements with business units
- Creation of technical documentation
Jan 2012 - Dec 2012
1 yearDesign & development of integration service interface
German cable network operator
- Design and further development of an integration service interface between BMC Remedy and IBM Rational ClearQuest
- Automation of interface tasks for efficiency improvement
- Alignment with business units
- Product rollout and technical documentation
Jan 2012 - Dec 2012
1 year3rd level support and development of SUN Identity Manager
International telecommunications company
- 3rd level support for SUN Identity Manager including analysis and resolution of incidents
- Analysis, development, and testing of change requests
- Coordination with business units and creation of technical documentation
Jan 2012 - Dec 2012
1 yearMigration & development of SharePoint portal solution
Austrian bank
- Migration and customization of an internal SharePoint portal solution using Metalogix Migration Manager
- In-house developments in activity recording and cost reduction with ASP.NET and MS SQL Server
- Training of business units and creation of technical documentation
Jan 2011 - Dec 2011
1 yearRequirements analysis & development of a rights management system
International energy technology company
- Gathering, specifying, and documenting requirements for the introduction of a rights management system for file shares
- Workshops for requirement gathering, verification, and approval
- Creation of a detailed technical concept
- Implementation as an ASP.NET web application with MS SQL Server and AD integration
Summary
- Identity & Access Management (IAM)?
- Requirements management & analysis
- Data modeling, database design, and implementation
- Identity & Access Management (IAM)
- Role modeling and role mining
- Incident, problem, and change management (ITIL)
- IT architectures
- IT project management
- Software architectures and software engineering
- Test management / software testing
Languages
German
NativeEnglish
Intermediate Education
HTL Mössingerstraße Klagenfurt
Technical Informatics and Internet Engineering · Klagenfurt am Wörthersee, Austria
Vienna University of Technology
Master · Medical Informatics · Vienna, Austria
Vienna University of Technology
Bachelor · Medical Informatics · Vienna, Austria
Certifications & licenses
Fudamentals of IdentityIQ Implementation
SailPoint
IT Infrastructure Library Foundation V3 Certification
IdentityIQ Implementation: Advanced Provisioning and Workflows
Sailpoint
Level 1 Trustee
CyberArk
Level 2 Defender
CyberArk
Oracle Identity Manager 11gR2 Administration and Implementation
Oracle
Release Automation 4.x Partner Validation
CA LISA
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