Stephan (Phuc) Le anh
IT all-rounder
Experience
IT Generalist
SThree
- Software packaging and deployment with SCCM/MECM
- Application responsibility and support (50–100 applications)
- Documentation in ticket system
- User management via AD console
- Software updates and distribution
- Maintenance and updates of software packages
- Adjusting scripts with PowerShell
- Rolling out and implementing new software
- Supporting IT security and compliance
Tools and software: Confluence, M365, Active Directory, Intune, Endpoint Management, SCCM/MECM, PowerShell, VMware Hardware: Lenovo, Cherry, Plantronics, Jabra + peripherals
Head of IT
DT Handel und Consulting GmbH
- Project management for rollout projects
- M365 administration
- Leading and developing the IT team
- Domain and website management
- Supporting all business units and locations in system and IT competence development
- Ensuring reliable IT operations
- Optimizing processes and applications
- Building a solid IT architecture and IT governance
- Coordinating and managing internal and external service providers including contract negotiations
- Partner for business units and locations in all IT/infrastructure questions
- Ensuring compliance with legal requirements and data security
IT Project Manager
Intermed GmbH
- Maintenance, rollout and implementation of new software
- Maintaining infrastructure like servers, notebooks, telephony system (softphone)
- M365 tenant setup and Exchange Server migration
- Domain and website management
- Firewall and Active Directory configuration
- Maintaining and optimizing server landscape
IT Project Manager
Vitalset GmbH
- Maintenance, rollout and implementation of new software
- Maintaining infrastructure such as servers, notebooks, telephony system
- M365 tenant setup and Exchange Server migration
- Domain and website management
- Firewall and Active Directory configuration
- Maintaining and optimizing server landscape
- Introduction of a new CRM/ERP system (Zoho)
IT Service Provider/Generalist
Computer Futures
- Maintenance of data center and VMs
- Maintenance and updates of software
- Firewall and Active Directory configuration
- Maintaining/optimizing server landscape
- Working in the DMZ
- Configuring jump hosts
- Administration of networking, storage solutions and computing in the data center
- Administration of VMware environments
- Creating, updating and deploying image templates
- Functional check of servers using server management software (iLO/iDRAC/iRMC)
- Checking NTP synchronization
- Checking all network interfaces (LAN, fiber)
- Reviewing system logs for warnings and alerts
- Setting up new servers
- Configuring Veeam Backup
- Configuring iLO racks and QNAP
- Integrating backup via iSCSI or SMBv3
- Documenting all maintenance tasks
Tools and software: VMware, vSphere, RDP, Password Safe, Veeam One, PowerShell, WinSCP, QNAP, Windows Server 2016 + 2019 Hardware: ESXi, Dell, HP etc.
IT service provider/generalist/project manager
Zeta Display GmbH
- Project management of hardware rollouts
- Prepare, repair, disassemble, and maintain monitors, PCs, and accessories
- Setting up infrastructure and networks
- Setting up test environments using VMware
- Documentation via ticketing system
- Inventory management and administration
- Software packaging and accreditation
- Maintenance and updating of software packages
- Deployment and implementation of new software
- Firmware updates and BIOS flashing
- SCCM: software distribution and packaging
- Troubleshooting package errors, workstation, and performance issues
Tools and software: OTRS system, M365, Windows 10, Fog Project, Acronis, Clonezilla, Exchange Server, Active Directory, SelectLine, Excel macros, macOS, VMware Hardware: Giada, Fujitsu, LG, Samsung, NEC, barebone PCs, Panasonic, Logitech + peripherals
IT service provider/generalist
GPS Projekt und Servicemanagement GmbH
- Application support for a bank (front and back office)
- Applications: SCCM/MECM, M365, SAP, Doxis
- Documentation via ITSM Ivanti
- User management via AD console
- Software packaging and accreditation
- Maintenance and updating of software packages (SCCM, Baramundi)
- Deployment and implementation of new software
- Support for migrations and domain changes (hybrid system and 3 ADs)
- IT security and compliance support
- Further development of ITSM and ITIL processes
- VIP support
Tools and software: Confluence, M365, Active Directory, Intune, Endpoint Management, SCCM/MECM, SAP, VMware, Doxis, Leasman, R8 Micro, Falke, AWS, Appian, customized apps Hardware: Lenovo, Cherry, Plantronics, Jabra + peripherals
IT assistant to executive management and Digital Workplace Engineer
AuA24 AG
- Designing and implementing processes according to ITIL V4
- Developing and designing M365 services (SharePoint, OneDrive, Azure AD, Intune, Endpoint Manager, firewalls)
- Automation using Power Automate
- Administrative support for projects
- Creation and updating of project documents
- Designing project communication and filing
- Designing IT security and shadow IT guidelines
- Designing management of IT compliance regarding software
- Creating content for project communication
- Preparing and follow-up for information meetings
- Project controlling (structuring & tracking project costs)
- Conducting project environment analyses
- Setting up ITSM, CMDB, and IT asset management
- Establishing and steering internal project setup according to agile values and principles
- Planning & facilitating regular meetings, retrospectives, and live demos
- Integration into corporate structures and reporting
Digital Workplace Engineer
Beiersdorf Shared Services GmbH
- SCCM: software distribution and packaging, accreditation
- Maintenance and updating of software packages
- Deployment and implementation of new software
- Troubleshooting package errors, workstation, and performance issues
- Support for global notebook troubleshooting
- Customizing group policies
- Automation and optimization of Dell driver updates
- Quality management for patches, updates, and releases
- Troubleshooting, firmware, and BIOS updates
Tools and software: RDP, SCCM, Service Manager, SAP, M365, Microsoft Endpoint Configuration Manager, HPE Assetmanager, AD, GPO management, PowerShell Hardware: Dell, Lenovo, HP, Logitech, Cisco phones, Plantronics, Jabra + peripherals
IT generalist for IT operations
CREALOGIX AG
- Administration of networking, storage solutions, and computing in a data center or in the cloud
- Administration of VMware environments in the cloud
- VM provisioning and resource planning (CPU, RAM, SSD)
- Connecting repositories (Git, PuppetLab, Red Hat, etc.)
- Creating, updating, and deploying image templates
- Administration using Royal TS4, Remote Desktop, WinSCP, PuTTY (jump server)
- Quality management for patches, updates, and releases
- Ticket qualification and handling
- Backup monitoring and recovery solutions
- Automation with UC4
- Building and monitoring schedulers
- Functional testing of VPN tunnels and firewall rule activations
- Troubleshooting VPNs (Citrix WS)
- Firewall routing
- Monitoring customer systems with ZIS System Client
Tools and software: VMware, ZIS Client/Web, UC4, Omnitracker, RoyalTS, PRA (Bomgar), VSS, Password Keeper, NetApp OnCommand, Veeam One, Barracuda, Total Commander, PowerShell, Bash/sh, PuTTY, WinSCP, vSphere, Power BI Hardware: Lenovo, Logitech, Cherry, Plantronics, Jabra + peripherals
IT service provider/all-rounder/project manager
Atlantic Forwarding Group
- Project management for hardware rollouts
- Prepare, repair, dismantle, and maintain monitors, PCs, and accessories
- Deploy PCs via image/SCCM/Intune
- Build infrastructure and networks
- User management via AD console
- License management
- Project management, coordination, and planning
- Align change and problem processes
- Business hardware consulting
- Support IT security and compliance topics
Tools and software: M365, SAP, VMware, Datev etc. Hardware: Lenovo, Logitech, Cisco phones, Plantronics, Jabra + peripherals
ITSM manager/service provider
Copitos GmbH
- Application support for a real estate company (front and back office)
- Applications: TTS Knowledgeforce, Quick Access, M365, SAP, Proda, ImmoInvoice
- Documentation via ticket system (ServiceNow, Jira, Omnitracker)
- User management via Active Directory
- Align change and problem processes
- Software packaging and accreditation
- Maintenance and update of software packages
- Rollout and implementation of new software
- Quality management for patches, updates, and releases
- Ticket qualification and handling
- Project management control (Agile, Scrum, Kanban, Waterfall)
- Further development of ITSM and ITIL processes
- VIP support and troubleshooting
- Set up home office via Citrix WS
IT all-rounder and M365 support
Euroleasing GmbH
- Sprint planning as participant in the IT PMO
- Hypercare and setup of M365 environment
- Management of 2 AD systems and organizational environments
- User management via AD console
- Onsite migration support
- Adjusting group policies
- Server maintenance and installation
- Replacement, repair, and maintenance of server mainboards
- Documentation via ticket system (Jira, Confluence)
- Deploy PCs via DeskCenter Management
- Planning and procurement/purchasing of devices for rollouts
Tools and software: Jira, Confluence, M365, Windows 10, Exchange Server, Active Directory, Excel macro, DeskCenter, Intune, Mac OS X, VMware. Hardware: HP, Fujitsu, Logitech, Cherry, Cisco phones, Plantronics, Jabra + peripherals
IT all-rounder and M365 support
Marquard & Bahls AG
- Onsite migration support and user training
- VIP support for Windows and Apple products (Mac, iPhone, iPad)
- Hypercare M365 (introduction of O365 products)
- 1st/2nd level support and troubleshooting
- Quality management for patches, updates, and releases
- Ticket qualification and handling
- Participation in project management control and ITSM/ITIL processes
- User management via AD console
- Mobile device management with Intune, RealmJoin, AnyDesk
- Planning, coordination, and monitoring of rollouts
- Warehouse management and administration
- Documentation via ticket system (HEAT/Ivanti)
- Preparation and maintenance of hardware
Tools and software: HEAT System, M365, Windows 10, Active Directory, macros, SCCM, Intune, Endpoint Management, Admin Center, Exchange Admin Center, AnyDesk, Cisco Jabber, SnagIt, VisualBasic, PowerShell, Mac OS X, Lotus Notes, Company Portal. Hardware: Dell, Samsung, Logitech, Cherry, Apple, iPhone, iPad, Cisco phones, Plantronics, Jabra + peripherals
IT service provider/all-rounder/project manager
NEVOTEC IT-Service GmbH
- Project management for hardware rollouts
- Prepare, repair, dismantle, and maintain monitors, PCs, and accessories
- Deploy PCs via image/SCCM/Intune
- Build infrastructure and networks
- Set up test environments via VMware
- Replace, repair, and maintain server mainboards
- Set up Outlook, smartphones (iOS), and printers
- Floorwalking, onsite, Mac, 1st and 2nd level support
- Ticket handling and sprint coordination
- Introduction of ITSM processes
- Procurement/purchasing of devices for rollouts
Tools and software: OTRS System, Jira, HEAT, M365, Windows 10, Exchange Server, Active Directory, Excel macro, SCCM, Intune, Cisco Jabber, Mac OS X. Hardware: Dell, HP, Lenovo, Fujitsu, Samsung, Logitech, Cherry, Cisco phones, Plantronics, Jabra + peripherals
IT service provider/generalist/project manager
NORDLAND systems GmbH
- Project management of hardware rollouts
- Preparing, repairing, disassembling, and servicing monitors, PCs, and accessories
- Setting up infrastructure and networks
- Setting up test environments with VMware
- Documentation through a ticket system
- Warehouse management and administration
- Software packaging and accreditation
- Maintenance and updating of software packages
- Deployment and implementation of new software
- Firmware updates and BIOS flashing
- SCCM: software distribution and packaging
- Support for package errors, workstation, and performance issues
Tools and software: OTRS system, M365, Windows 10, Fog Project, Acronis, Clonezilla, Exchange Server, Active Directory, SelectLine, Excel macro, Mac OS X, VMware Hardware: Giada, Fujitsu, LG, Samsung, NEC, barebone PC, Panasonic, Logitech + peripherals
Freelance developer
Feuerwehr Hamburg
- SharePoint administration
- Creating PDF forms, designs, and layouts
- Validation checks and special functions (FormCalc, JavaScript)
Tools and software: Windows 7/10, Microsoft Office, MS Access, MS Excel, MS Word, Active Directory, Adobe LiveCycle Designer ES2-ES4, Adobe Acrobat XI Professional, SharePoint 2009/2013, Exchange Server, PowerShell, VMware Hardware: Dell, HP, Fujitsu, Samsung, Logitech, Cherry + peripherals
Database developer
Dr. Christopher Busch
- Creating and customizing layout designs
- Validation checks
- Consolidating and implementing client requirements in an ER model
- Programming script modules with FileMaker Pro
Working student
DKB Grundbesitzvermittlung GmbH
- Preparation and compilation of sales documents
- Preparation of exposés and presentations
- Maintaining statistics
- Support for special real estate sales campaigns
- Evaluation of listings on real estate portals
- Creating and maintaining sales overviews
Tools and software: Windows 7, Microsoft Office, VBA macros
IT department intern
tecis Finanzdienstleistungen AG
- Participating in training on investments, real estate, forex, stocks, pensions, retirement planning, and leadership management
Internship
Nova Technology and Robusta Technology & Training
- Certification as a Windows 7 and Windows Server 2012 Specialist
- Adaptation of Group Policies and corporate policy
- Setup of Active Directory, domain controller, and Windows Server
- Setup of Windows Admin Center and on-premises Exchange Server
- Basics of firewall technologies and PC components
- Basics of interpersonal skills in customer interactions
Summary
Basic IT in logistics, basic controlling, IT all-rounder with basic logistics management knowledge, basic warehouse management, basic legal fundamentals
My strengths are both organizing and planning changes (change management) in IT topics as well as troubleshooting and problem solving. In many of my projects I worked very closely with users and clients and do not shy away from contact when needed. As a motivated and flexible person, open communication in simple as well as difficult topics is important to me; many issues can be handled easily, efficiently and effectively through open communication within the team.
Skills
Preferred Operating Systems: Windows 7, 10, 11; Windows Server 2008, 2012, 2019; Mac Os X; Linux (Red Hat 7, 8); Oracle Db
Application Knowledge: M365 – O365; Active Directory; Endpoint Manager; Intune; Exchange Server Administration; Sccm/mecm; Jira & Confluence; Sharepoint; Servicenow; Omnitracker; Vmware; Vsphere; Veeam One; Zoho One; Adobe Lifecycle Designer; Immoinvoice; Sap; Citrix Ws; Filemaker Pro 14; Baramundi; Ivanti; Dsm
General It Skills: ★★☆☆☆ Knowledge Of Backup Solutions; ★★☆☆☆ Remote Access And Softphone Telephony; ★★★☆☆ Knowledge In Internal Network Administration (Servers, Backups, Tasks) And Supporting Users With General Pc Issues (Troubleshooting); ★★★☆☆ Knowledge In It Security And Compliance; ★★★★☆ Knowledge In Pc Hardware In The Consumer And Business Sector And Basic Components (Important For Procurement/logistics)
Other: Driving License B, February 2011
Administration Skills: Teams License Administration; Jira & Confluence; Sharepoint; M365 Setup; Vsphere; Intune; Sccm; Mecm; Itil V4; Itsm; Ad User Management; M365 Administration
Programming Skills: Javascript; Formcalc; Scripting; Powershell; Python; Vba; Java; C; Sql; Uml
Languages
Education
Humboldt-Universität zu Berlin
Monobachelor, no degree · Computer Science · Berlin, Germany
Geschwister Scholl Gymnasium, Große Stadtschule Wismar
German high school diploma (Abitur) · Wismar, Germany
Monobachelor · Logistics, Supply Chain Management
Certifications & licenses
Certification as a Windows 7 and Windows Server 2012 specialist
Nova Technology
Windows 7 Specialist (certified)
Windows Server 2008 Specialist (certified)
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