IT Generalist + SCCM + Intune

DT Handel und Consulting GmbH specializes in import, export, trade fair construction, e-commerce and IT consulting.

• Project management for rollout projects
• M365 administration
• Leading and developing the IT team
• Domain and website management
• Supporting all business units and locations in system development and IT skills
• Ensuring reliable IT operations
• Optimizing processes and applications
• Building a solid IT architecture and IT governance
• Coordinating and managing internal and external service providers, including contract negotiations
• Reliable partner for various departments and locations in all IT/infrastructure issues
• Ensuring legal compliance and data security

Vitalset is a care aid supplier with a webshop, helping customers with applications, free delivery and final billing with the care insurance.

• Maintaining/deploying/implementing new software
• Maintaining infrastructure like servers, notebooks, telephony system
• M365 tenant setup and Exchange Server migration
• Domain and website management
• Configuring firewall and Active Directory
• Maintaining/optimizing server landscape
• Introducing a new CRM/ERP system (Zoho)

Zeta Display is an IT system house specializing in hardware rollouts and digital signage products.

• Project management of hardware rollouts
• Preparing, repairing/dismantling, and maintaining monitors, PCs and PC accessories
• Building infrastructure and networks
• Setting up test environments with VMware
• Documentation via a ticketing system
• Warehouse management
• Software packaging and accreditation
• Maintenance and updates of software packages
• Deploying/implementing new software
• Firmware updates, BIOS flashing
• SCCM: software distribution and packaging
• Technical support for packaging errors and workstation issues
• Technical support for performance issues and improvements (including hardware if needed)
• Technical support for troubleshooting existing devices
• Tools and software: OTRS, M365, Windows 10, Fog Project, Acronis, Clonezilla, Exchange Server, Active Directory, SelectLine, Excel macros, macOS, VMware
• Hardware: Giada, Fujitsu, LG, Samsung, NEC, barebone PCs, Panasonic, Logitech + peripherals like docking stations etc.

AuA24 AG creates digital processes and products to make legally compliant occupational safety simple, understandable and efficient for entrepreneurs.

• Designing implementation of processes based on ITIL v4
• Building and designing M365 services like SharePoint, OneDrive, Azure AD, Intune, Endpoint Manager, firewalls
• Automation via Power Automate
• Administrative support for projects
• Creating and updating project documents
• Designing project communication and file structures
• Planning basics of IT security and shadow IT
• Designing software compliance management
• Creating content for project communication
• Preparing and following up on information meetings
• Project controlling (structuring & tracking project costs)
• Conducting project environment analysis
• Setting up ITSM, CMDB and IT asset management
• Building/driving internal project setup based on agile values & principles
• Planning & moderating regular meetings, retrospectives and live demos
• Integrating into corporate structures where needed
• Creating transparency on project progress (including reporting and agile-style updates)

Crealogix develops and implements fintech solutions for banks and runs several data centers.

• Networking, storage and compute administration in data centers or public cloud
• Administering VMware environments in the public cloud
• Provisioning VMs, resource planning (CPU, RAM, SSD), connecting to repositories (Git, Puppetlab, Red Hat, etc.)
• Creating, updating and deploying image templates
• System administration using Royal TS4, Remote Desktop, WinSCP, Putty (jump servers)
• Quality management for patches, updates and new releases
• Ticket qualification and processing
• Backup monitoring and recovery solutions
• Automating tasks using UC4
• Monitoring and setting up schedulers
• Function testing of VPN tunnels and firewall rules
• Troubleshooting VPNs (Citrix WS)
• Firewall routing
• Monitoring customer systems with ZIS_System client
• Tools and software: VMware, ZIS client & web, UC4 – PU & TPU, Omnitracker, Royal TS, PRA (Bomgar), VSS, Password Keeper, NetApp ONTAP, Veeam One, Barracuda, Total Commander, PowerShell, Bash/sh, PuTTY, WinSCP, vSphere, Power BI
• Hardware: Lenovo, Logitech, Cherry, Plantronics, Jabra + peripherals like docking stations etc.

Copitos is an IT service provider specializing in Microsoft products like M365, Azure and MS Power platforms. Copitos advises on ITIL v4, Prince2, Scrum and agile project management.

• Application support for a major real estate company in front- and back-office apps like TTS Knowledgeforce, Quick Access, M365, SAP, Proda, ImmoInvoice
• Documentation via ticket systems (ServiceNow, Jira, Omnitracker)
• User management via Active Directory
• Aligning change and problem processes
• Software packaging and accreditation
• Maintenance and updates of software packages
• Deploying/implementing new software
• Quality management for patches, updates and new releases
• Ticket qualification and handling
• Project management control (Agile, Scrum, Kanban, Waterfall)
• Developing ITSM and ITIL processes (Agile service management)
• VIP support
• Troubleshooting
• Setting up home office via Citrix WS

Marquard & Bahls is a holding company in the energy and chemicals sector. The group includes Oiltanking and Mabanaft, involved in tank storage logistics and supply of petroleum products, LPG, chemicals, biofuels and related transport, heating and industry services.

• Onsite migration support and user training
• VIP support for Windows and Apple products like Mac, iPhone, iPad
• Hypercare M365 (new rollout of O365 products)
• 1st/2nd level support and troubleshooting
• Quality management for patches, updates and new releases
• Ticket qualification and handling
• Contributing to project management control
• Contributing to ITSM and ITIL processes
• User management via AD console
• Supporting mobile device management (Intune) with Realm Join, AnyDesk
• Planning, coordinating and monitoring rollouts
• Warehouse management
• Documentation via ticket system (HEAT/Ivanti)
• Preparing, repairing and maintaining monitors, PCs and PC accessories
• Tools and software: HEAT, M365, Windows 10, Active Directory, macros, SCCM, Intune, Endpoint Management, Admin Center, Exchange Admin Center, AnyDesk, Cisco Jabber, SnagIt, Visual Basic, PowerShell, macOS, Lotus Notes, Company Portal (Intune MDM)
• Hardware: Dell, Samsung, Logitech, Cherry, Apple, iPhone, iPad, Cisco phones, Plantronics, Jabra + peripherals like docking stations etc.

Nordland Systems is an IT system house specializing in hardware rollouts and digital signage products.

• Project management of hardware rollouts
• Preparing, repairing/dismantling, and maintaining monitors, PCs and accessories
• Infrastructure and network setup
• Setting up test environments with VMware
• Documentation via a ticketing system
• Warehouse management
• Software packaging and accreditation
• Maintenance and updates of software packages
• Deploying/implementing new software
• Firmware updates, BIOS flashing
• SCCM: software distribution and packaging
• Technical support for packaging errors and workstation issues
• Technical support for performance issues and improvements (including hardware if needed)
• Technical support for troubleshooting existing devices
• Tools and software: OTRS, M365, Windows 10, Fog Project, Acronis, Clonezilla, Exchange Server, Active Directory, SelectLine, Excel macros, macOS, VMware
• Hardware: Giada, Fujitsu, LG, Samsung, NEC, barebone PCs, Panasonic, Logitech + peripherals like docking stations etc.

Dr. Christopher Busch is a math professor who wrote several books on FileMaker and used the platform to develop databases.

• Creating layout designs
• Adjusting layouts, validating data
• Summarizing customer requirements in an ER model and implementing them
• Writing script modules in FileMaker Pro 12/14/15

tecis Finanzdienstleistungen AG is a financial consulting company. It offers insurance, investments, finance and real estate services.

• Internship as a trainee in the IT department
• Attended various training sessions on investments, real estate, forex, stocks, pensions, retirement and management as a leader