Saood Yousaf
Senior Application Owner
Experience
Senior Application Owner
an international energy company
Further development of the application landscape for planning, forecasting and pricing
Communication with internal stakeholders to homogenize the application landscape across all entities
Optimization of vendor management
API and batch processing
Creation of operational concepts
Ensuring compliance with regulations and operational processes
Participation in solution design as well as implementation and further development of new applications and services
ServiceNow
Virtual Machines (Windows / Linux)
M365 Products
Azure DevOps
Web Applications
Application Manager
Europe's leading provider of gates, door systems and drives
- Gather software requirements from business units
- Further develop the “Workplace” software
- Windows 11 rollout - client design and development
- Application and middleware update and lifecycle management
- Administration of server and workstation clients
- Software distribution, software updates, lifecycle management, patch management, rights management and maintenance
- Handling incidents, service requests and changes (2nd & 3rd level support)
- Developing concepts and contributing to projects
- Creating and updating technical documentation
Technical sub-project manager (Corporate Services)
Fifth largest energy provider in Germany
Project leadership in corporate applications
Requirement analysis and project assessment up to the detailed concept
Leading migrations and operations of applications
Stakeholder management (customers, service managers, developers, vendors, project managers, project leads)
Planning and coordination of application migration dates
Questioning current IT services, providing ideas and identifying incentives for optimization
Creating questionnaires (assessments)
Leading knowledge transfer and planning knowledge transfer sessions
Supporting process management
Miro Board
Trello
JIRA
MS Office including MS Project
Technical project manager (Application Services)
Regional energy provider
Project leadership in Azure application management services
Leading and executing application migrations and operations (including in cloud infrastructures)
Leading the project team (application manager, developers, DB specialists)
Budget, resource and schedule planning, project risk analysis
Monitoring the project structure plan and its work packages
Monitoring the defined goals and tasks in service level management
Supporting the transition to operational processes
Identifying and monitoring risks
Technical documentation
JIRA
Confluence
On-prem environment (data center)
Cloud environment (Azure)
Applications with interfaces to SAP, Linux, MS SQL, Windows Server, VMs (Hyper-V)
Senior Application Manager (Chemical Services)
Large chemical company in the North Rhine-Westphalia region
- Migration, transition and takeover of customer applications in operations
- Application assessment for compatibility, complexity and deployment type
- Operation, maintenance, configuration, further development and optimization of the deployed applications
- Handling service requests, change and incident tickets
- Stakeholder management: business units, end users, external IT service providers, product owners
- Processing customer tickets in the ticketing systems
- Coordinating infrastructure change management and infrastructure ITSM processes, including critical incident management, problem management, firewall change request management, vulnerability management
- Subproject: overseeing the further development of the Access DB application
- Close collaboration with service managers and other specialist teams
- Onboarding staff and conducting user training
- Documentation management (comprehensive current state analysis, transition handbook, Confluence, detailed and traceable description of problem resolution in the ticketing systems)
Technical Subproject Lead
second largest food company in Germany
Interface between the logistics department, development, and system operations
Support and coordination of staff at logistics sites
Creating test cases and carrying out (acceptance) tests
Maintaining business processes in e-commerce and logistics
On-site user training and ensuring operation of deployed products
Third-level support and assistance with operational processes
Coordinating the delivery and rollout of IT infrastructure
Handing over complex support cases to the appropriate specialist team
Ticketing systems (ZenDesk, JIRA)
Confluence
Databases via e-commerce apps
MobiControl (remote management of mobile devices)
Google Workspace
Zoom
Slack
Technical Consultant
one of the world's largest IT companies
Test, change, incident, and project management
Handling incoming service requests
Taking over customer applications as application owner (operational support)
Creating operation manuals
Reporting to project and service managers
Ticketing systems (HPSM, Remedy)
MS SharePoint
Updates and patches on Linux and Windows
IT Analyst
a leading provider of innovative digital services
Windows rollout coordinator on-site at the client (including assignments abroad)
Windows client support on-site at the client
Network and system administration
Installation and configuration of workstations
Installation and configuration of common software products
Managing test and production environments
Deployment of successfully tested applications
Software distribution
1st and 2nd level support
Client environment / industries: energy, tourism, banking, telecommunications
MS Office
SCCM
VMs
Windows Server 2008 (permissions and user management)
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (6 years), Chemical (3 years), Food and Beverage (2.5 years), Manufacturing (2 years), Energy (1 year), and Utilities (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (10.5 years), Operations (9.5 years), Project Management (6 years), Customer Service (6 years), and Logistics (2.5 years).
Skills
It Consulting
Project Management
Project Leadership
Service Management (Itsm)
Application Management
Incident, Change & Problem Management
Stakeholder Management
Release Management
Application Migration & Transition
Cloud (Azure)
Virtualization
Server And Client Operating Systems
Monitoring
Itil, Ipma
Atlassian (E.g., Jira, Confluence)
Application Management / Consulting
Implementation And Development Of Applications
Internal And External Consulting For Customer Applications
Handling Service Requests, Incidents, Changes, Releases And Problems
Escalation And Risk Management
Conducting Status Meetings With Business Units And Vendors
2nd And 3rd Level Support As Application Owner
Maintaining Business Processes
International Assignment (Migration Project)
Process Management
Documentation Management
Project Management / Project Leadership
Azure Migration
Technical Project Leadership And Team Management
Team Lead (5 – 20 People)
Agile Service Delivery Management
Communication Planning And Execution
Ensuring Slas And Olas
Reporting Of The Goals To Be Achieved As Well As The Interim And Final Results
Project Closure And Handover To Operations
Analytical And Conceptual Thinking
Teamwork And Reliability
Commitment, Independence And Resilience
Strong Communication Skills And Solution-oriented Working
Languages
Education
Düsseldorf University of Applied Sciences
Bachelor of Science, Communication & Information Technology · Communication & Information Technology · Düsseldorf, Germany
Max Ernst Comprehensive School, Cologne
Abitur (general university entrance qualification) · Cologne, Germany
Certifications & licenses
IPMA® Level D – Certified Project Management Associate
ITILv3® Foundation Certificate in IT Service Management
Microsoft Certified Azure Fundamentals
Profile
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