Senior Application Owner

Further development of the application landscape for planning, forecasting, and pricing

Communicating with internal stakeholders to harmonize the application landscape across all companies

Optimizing vendor management

API and batch processing

Creating operating concepts

Ensuring compliance requirements and operating processes are met

Contributing to solution design as well as the implementation and further development of new applications and services

ServiceNow

Virtual Machines (Windows / Linux)

M365 products

Azure DevOps

Web applications

Project management in corporate applications

Requirements analysis and project evaluation through to the detailed concept

Leading migrations and operation of applications

Stakeholder management (customers, service managers, developers, vendors, project managers, project leaders)

Planning and coordinating application migration schedules

Questioning existing IT services, providing ideas, and identifying ways to optimize

Creating questionnaires (assessments)

Leading knowledge transfer and planning knowledge transfer sessions

Supporting process management

Miro Board

Trello

JIRA

MS Office including MS Project

Migrating, transitioning, and taking over the operation of customer applications

Evaluating applications for compatibility, complexity, and deployment method

Operating, maintaining, configuring, further developing, and optimizing the applications in use

Handling service requests, changes, and incidents

Stakeholder management: business units, end users, external IT service providers, product owners

Processing customer tickets in ticketing systems

Coordinating infrastructure change management and infrastructure ITSM processes, including critical incident management, problem management, firewall change request management, and vulnerability management

Managing the ongoing development of an Access DB application (subproject)

Close collaboration with service managers and other specialist teams

Training staff and leading user training sessions

Documentation management (extensive as-is analysis, transition manual, Confluence, detailed and clear descriptions of problem solutions in ticketing systems)

relational databases (Oracle)

Tomcat

Active Directory

VMs (Linux and Windows Server)

SAP and non-SAP

VPN

Citrix

Office 365 collaboration tools (Teams, SharePoint)

Ticketing systems (HPSM, ServiceNow, JIRA)

Confluence

Test, change, incident, and project management

Handling incoming service requests

Taking over customer applications as application owner (support in operations)

Creating operational manuals

Reporting to project and service managers

Ticketing systems (HPSM, Remedy)

MS SharePoint

Updates and patches on Linux and Windows