Farhad Niat
Sales Engineer for DACH
Experience
Jun 2020 - Present
4 years 11 months Germany
Sales Engineer for DACH
AudioCodes Germany
- Providing technical assistance to the sales force during sales calls
- Providing pre-sales technical support
- Providing technical support during first time installation of new AudioCodes products together with partner/end-customer
- Pre-sales technical interface to the channel/partner and managing of technical knowledge transfer to the partners
- Giving customer presentations and hands-on product demonstrations (e.g., AudioCodes Live Cloud, Express, OVOC)
- Providing product training to customers, prospects and sales during the pre-sales phase mainly AudioCodes endpoints like IP Phones, MTRs
- Leading RFP's/RFI technical responses
- Providing technical assistance to marketing for regional events (e.g., seminars, roadshows)
- Mainly focused on AudioCodes IP Phones (Generic SIP/Native Teams), AudioCodes MTRs, AudioCodes Collaboration Bars, Jabra endpoints, Sennheiser/Epos endpoints
- Management of endpoints via AudioCodes One Voice Operation Center and maintaining of this environment for customer workshops/calls
- Management of AudioCodes IP Phones via Microsoft Endpoint Manager/Intune and maintaining of this environment for customer workshops/calls
- Building of automated cloud workflows (Power Automate) for internal AudioCodes DACH processes
- Trusted advisor for Microsoft products which interfere with AudioCodes products for DACH region
Apr 2019 - Jun 2020
1 year 3 months Germany
Unified Communications and Collaboration Consultant
SoftwareOne GmbH
- Skype for Business enterprise voice projects
- Microsoft Teams enterprise voice projects
- Microsoft Teams readiness projects
- Office 365 projects (Endpoint Manager/Intune)
- Network Assessment/Readiness projects for enabling Microsoft Teams
- Microsoft Teams Room deploying (Microsoft Fast Track Program)
May 2017 - Apr 2019
2 years Germany
Unified Communications Consultant
TÜV Rheinland GmbH
- Skype for Business enterprise voice rollout for sites in Germany and Poland
- Sites and users' migration, implementing of Skype for Business certified devices e.g., AudioCodes IP Phones, Skype Room System (SRS-v2) e.g., Lenovo, Poly and Microsoft Surface hubs
Apr 2016 - May 2017
1 year 2 months Germany
Unified Communication Consultant
ACP IT Solutions GmbH
- Skype for Business enterprise voice projects
- 2nd Level support of unified communication environments
Oct 2015 - Mar 2016
6 months Germany
System Administrator
Flossbach von Storch AG
- Microsoft Active Directory 2012 R2
- Microsoft Exchange 2013
- Juniper
- Palo alto
Apr 2013 - Sep 2015
2 years 6 months Germany
IT Coordinator
PVH Holdings GmbH
- Microsoft Active Directory 2008 R2
- Microsoft Exchange 2007
- Microsoft Lync Server 2013
- Microsoft SCCM
- MaaS 360 (MDM)
- Afaria (MDM)
- Blackberry Enterprise Server 5/10
Aug 2011 - Mar 2013
1 year 8 months Germany
Site Support Analyst
Ball Packaging Europe GmbH
- Microsoft Active Directory 2008 R2
- Microsoft Exchange 2007
- Microsoft SCCM
- Symantec endpoint protection
- ArcServ
- Empirum
- Blackberry Enterprise Server 5
- IT trainer for apprentices
- Specialist field systems integration
Projects:
- Windows 7 rollout
- Microsoft Lync rollout
May 2010 - Oct 2010
6 months Cologne, Germany
Student Assistant
Hermann Office + IT Service
- PWP-project (personal workplace project) for customer Bayer Business Services
- Transition phase Win XP to Win7
- Transition phase lotus notes to Microsoft outlook 2007
Nov 2009 - Apr 2010
6 months Cologne, Germany
Student Assistant
KUBIS Software S.A.
- Team leader of UHD (1. Level Support)
- Configuration of ticketing & entry systems (VOTES)
- Blackberry-Support
- Mac-Support
Jan 2007 - Jul 2009
2 years 7 months Cologne, Germany
Student Assistant
PC Consulting GmbH
- Planning and implementation of networks
- Establishing and servicing IT-Infrastructure
- Installation and configuration of pc hardware
- Installation and configuration of network hardware
- Basis administration of Microsoft Active Directory and Microsoft and Exchange
- Installation of ERP-systems (Sage Office Line)
Jan 2002 - Dec 2006
5 years Cologne, Germany
Apprentice
RLE International GmbH
Completed apprenticeship in specialist field systems integration
Languages
German
Native
English
Advanced
Persian
Advanced
Education
Oct 2006 - Jun 2011
University of Applied Sciences Rheinische Fachhochschule Cologne
Dipl. · Business and Computer Science · Cologne, Germany
Oct 1995 - Jun 1998
Berufsbildende Schule (BBS IV) 4
Business and Administration · Cologne, Germany
Certifications & licenses
Microsoft 365 Certified: Teams Voice Engineer Expert
Microsoft 365
Teams Rooms Technical Solutions Professional
Microsoft 365
Administration and Automation with Windows PowerShell
Windows PowerShell
MS-100: Microsoft 365 Identity and Service
Microsoft
MS-101: Microsoft 365 Mobility and Security
Microsoft
Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft 365
Microsoft 365 Certified: Fundamentals
Microsoft 365
Microsoft 365 Certified: Security Administrator Associate
Microsoft 365
Microsoft 365 Certified: Teams Administrator Associate
Microsoft 365
One Voice Operations Center
AudioCodes
SBC Essentials & Configuration (ACA)
AudioCodes
SBC Testing & Troubleshooting
AudioCodes
SBC in Microsoft Teams Environment: Advanced
AudioCodes
Teams Rooms Solutions Sales Professional
Microsoft 365
Windows Server 2012 R2: Compact Seminar for System Administrator
Windows Server 2012 R2
Exchange Server 2016: Installation, Configuration, Optimization
Microsoft Exchange Server
Microsoft Certified Professional
Microsoft
Microsoft Exam 346: Managing Office 365 Identities and Requirements
Microsoft
Solutions in the Microsoft Skype for Business Environment Essentials & Configuration (ACA)
AudioCodes
ITIL Foundation v3 Certification
ITIL
Ausbilder Eignung Verordnung (AEVO)
IHK-Industrie- und Handelskammer zu Köln
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