Farhad Niat
Sales Engineer for DACH
Experience
Jun 2020 - Present
5 years 2 months Germany
Sales Engineer for DACH
AudioCodes Germany
- providing technical assistance to the sales force during sales calls
- providing pre-sales technical support
- providing technical support during first time installation of new AudioCodes products together with partner/ end-customer
- pre-sales technical interface to the channel/partner and managing of technical knowledge transfer to the partners
- giving customer presentations and hands-on product demonstrations (e.g., AudioCodes Live Cloud, Express, OVOC)
- providing product training to customers, prospects and sales during the pre-sales phase mainly AudioCodes endpoints like e.g., IP Phones, MTR´s
- leading RFP’s/RFI technical responses
- providing technical assistance to marketing for regional events (e.g., seminars, roadshows)
- mainly focused on AudioCodes IP Phones (Generic SIP/Native Teams), AudioCodes MTR´s, AudioCodes Collaboration Bar´s, Jabra endpoints, Sennheiser/Epos endpoints
- management of endpoints like above via AudioCodes One Voice Operation Center and maintaining of this environment for customer workshops/ calls
- management of AudioCodes IP Phones via Microsoft Endpoint Manager/ Intune and maintaining of this environment for customer workshops/ calls
- building of automated cloud workflows (Power Automate) for internal AudioCodes DACH processes
- trusted advisor for Microsoft products which interfere with AudioCodes products for DACH region
Apr 2019 - Jun 2020
1 year 3 monthsUnified Communications and Collaboration Consultant
SoftwareOne GmbH
- Skype for Business enterprise voice projects
- Microsoft Teams enterprise voice projects
- Microsoft Teams readiness projects
- Office 365 projects (Endpoint Manager/ Intune)
- Network Assessment/ Readiness projects for enabling Microsoft Teams
- Microsoft Teams Room deploying (Microsoft Fast Track Program)
May 2017 - Apr 2019
2 years Germany
Unified Communications Consultant (freelancer)
TÜV Rheinland GmbH
- Skype for Business enterprise voice rollout for sites in Germany and Poland
- sites and users’ migration, implementing of Skype for Business certified devices e.g., AudioCodes IP Phones, Skype Room System (SRS-v2) e.g., Lenovo, Poly and Microsoft Surface hubs
Apr 2016 - May 2017
1 year 2 monthsUnified Communication Consultant
ACP IT Solutions GmbH
- Skype for Business enterprise voice projects
- 2nd Level support of unified communication environments
Oct 2015 - Mar 2016
6 monthsSystem Administrator (Freelancer)
Flossbach von Storch AG
- Microsoft Active Directory 2012 R2
- Microsoft Exchange 2013
- Juniper
- Palo alto
Apr 2013 - Sep 2015
2 years 6 monthsIT Coordinator
PVH Holdings GmbH
- Microsoft Active Directory 2008 R2
- Microsoft Exchange 2007
- Microsoft Lync Server 2013
- Microsoft SCCM
- MaaS 360 (MDM)
- Afaria (MDM)
- Blackberry Enterprise Server 5/10
Aug 2011 - Mar 2013
1 year 8 monthsSite Support Analyst
Ball Packaging Europe GmbH
- Microsoft Active Directory 2008 R2
- Microsoft Exchange 2007
- Microsoft SCCM
- Symantec endpoint protection
- ArcServ
- Empirum
- Blackberry Enterprise Server 5
- IT trainer for apprentices
- Specialist field „systems integration“
- windows 7 rollout / Microsoft lync rollout
May 2010 - Oct 2010
6 months Cologne, Germany
(Student assistant)
Hermann Office + IT Service
- pwp-project (personal workplace project) for customer „Bayer Business Services“
- transition phase Win XP to Win7
- transition phase lotus notes to Microsoft outlook 2007
Nov 2009 - Apr 2010
6 months Cologne, Germany
(Student assistant)
KUBIS Software S.A.
- Team leader of UHD (1. Level Support)
- configuration of ticketing & entry systems (VOTES)
- Blackberry-Support / Mac-Support
Jan 2007 - Jul 2009
2 years 7 months Cologne, Germany
(Student assistant)
PC Consulting GmbH
- planning and implementation of networks
- establishing and servicing IT-Infrastructure
- installation and configuration of pc hardware
- installation and configuration of network hardware
- basis administration of Microsoft Active Directory and Microsoft and Exchange
- installation of ERP-systems (Sage Office Line)
Languages
German
Native
English
Intermediate
Persian
Intermediate
Education
Oct 2006 - Jun 2011
Rheinische Fachhochschule Cologne
Master of Business and Computer Science · Business and Computer Science · Cologne, Germany
Oct 2002 - Jun 2006
RLE International GmbH
Apprenticeship · Systems Integration · Cologne, Germany
Oct 1995 - Jun 1998
Berufsbildende Schule (BBS IV) 4
Business and Administration · Cologne, Germany
Certifications & licenses
Microsoft 365 Certified Teams Voice Engineer Expert
Microsoft
Microsoft 365 Teams Rooms Technical Solutions Professional
Microsoft
AudioCodes One Voice Operations Center
AudioCodes
AudioCodes SBC Essentials & Configuration (ACA)
AudioCodes
AudioCodes SBC Testing & Troubleshooting
AudioCodes
AudioCodes SBC in Microsoft Teams Environment: Advanced
AudioCodes
MS-100 Microsoft 365 Identity and Service
Microsoft
MS-101 Microsoft 365 Mobility and Security
Microsoft
Microsoft 365 Certified Enterprise Administrator Expert
Microsoft
Microsoft 365 Certified Fundamentals
Microsoft
Microsoft 365 Certified Security Administrator Associate
Microsoft
Microsoft 365 Certified Teams Administrator Associate
Microsoft
Microsoft 365 Teams Rooms Solutions Sales Professional
Microsoft
Windows PowerShell Administration and Automation with Windows PowerShell
Microsoft
Windows Server 2012 R2 compact seminar for system administrator
AudioCodes Solutions in the Microsoft Skype for Business Environment Essentials & Configuration (ACA)
AudioCodes
Exchange Server 2016 installation, configuration, optimization
Microsoft Certified Professional
Microsoft Exam 346 Managing Office 365 Identities and Requirements
ITIL® Foundation v3 certification
Trainer Aptitude Regulation (AEVO)
IHK-Industrie- und Handelskammer zu Köln
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