Recommended expert
Eberhart Niemes
Service and Change Manager; Project Manager
Experience
Apr 2024 - May 2025
1 year 2 monthsGermany
Service and Change Manager; Project Manager
Uniper-Energy
- Project manager for transition and migration of IPC Trader Telephony to 3CX-based dispatcher and Cloud9-based trader telephony
- Planned and managed company-wide replacement of IPC Trader Telephony with 3CX and Cloud9 solutions
- Continuous improvement of implementation processes and development and execution of optimization measures
- Planned, coordinated and tracked delivery of IT equipment and service provision at all sites
- Led a team of IT site managers to ensure IT services were delivered on time, within budget and with required quality
- Defined project scope in coordination with all business resources
- Planned and executed software and hardware rollouts, including user support during implementation
- Communicated with key customers and service organizations and collaborated with traders, telephony architects, app owners, testers and technical IPC teams
- Conducted stakeholder analysis for creation and maintenance of change management processes
- Managed full change process: prepared change requests, defended them in change board, communicated at company and user level, and supported change implementation
Mar 2023 - Mar 2024
1 year 1 monthGermany
UC Consultant and Project Manager
Toolport GmbH
- Resolved speech quality, jitter and call issues in MS Teams Direct Routing for a call center in collaboration with providers CallOne, ComDesk and Matelso
- Advised and supported integration of Teams/CallOne telephony solution into CRM system with Linkthat.eu
- Planned and controlled Teams integration and advised on process and project step optimization
- Prepared regular reports for all stakeholders and maintained documented results in Jira and ServiceNow
- Trained staff on tool usage
- Created end-user and support-level documentation in various communication channels and formats
- Organized and conducted workshops for different departments
Jun 2022 - Feb 2023
9 monthsGermany
Project Manager
Deutz AG
- Conceived and built MS Teams telephony concept and infrastructure in Australia, Germany and Spain (5000+ endpoints) using NTT products
- Conducted as-is analysis and requirements analysis and developed project concept
- Planned telephony via Microsoft Teams with E-SBC and Teams Direct Routing, migrating three sites with ~5000 clients
- Managed project scope, schedule and budget with regular stakeholder coordination
- Conducted know-how transfer to internal staff
- Prepared and delivered workshops for various departments
- Produced end-user and support-level documentation in multiple channels and formats
Feb 2021 - Jun 2022
1 year 5 monthsGermany
Rollout Manager
Lanxess Deutschland GmbH
- Led service providers and team of IT site managers to ensure timely, budget-compliant and quality delivery of IT services across all sites
- Coordinated preparation and rollout of tablets for Moby.Check application under MobileIron environment
- Managed WLAN infrastructure build-out at all Lanxess sites
- Determined technical requirements and developed optimization options
- Defined project scope and objectives and created project plan with resource allocation
- Estimated budget and managed approval processes within IT
- Coordinated with key stakeholders and provided regular status updates
- Reported to cluster manager with schedule, milestones and progress reports
- Prepared, conducted, moderated and documented workshops
- Managed external vendors including cost and performance control
- Planned and coordinated floor, building and core switch infrastructure
- Coordinated procurement, logistics and resources for installation, commissioning and documentation
Sep 2020 - Jan 2021
5 monthsGermany
Project Manager
Lanxess Deutschland GmbH
- Migrated analogue and industrial DECT telephony to Cisco VoIP with CP-8851 and connection to central CCM in Cologne
- Considered special services such as elevator emergency call, fax, alarm and fire detection and monitoring systems
- Identified technical requirements and developed technical options
- Managed build-out of new and decommissioning of old telephony infrastructure
- Planned and coordinated necessary switch infrastructure and logistics
- Managed resources for installation, commissioning and documentation
- Defined project scope and objectives and created project plan
- Clarified and procured data and SIP connections
- Managed budget and approval processes within IT
- Reported to cluster manager with schedule, milestones and progress
- Coordinated with key stakeholders and provided regular updates
- Managed contracted vendors with cost and performance control
- Provided hands-on support for all Cisco Call Manager implementations
Dec 2019 - Aug 2020
9 monthsProject Manager
Rödl & Partner
- Led implementation of Microsoft Teams collaboration environment and rollouts across ~40 EMEA sites with PBX Direct Routing using Audiocodes Mediant VE
- Established project structure and rollout process definition
- Advised on and organized company-wide planning and hands-on setup of video conferencing systems based on Cisco CMM 2000, Skype for Business and Zoom
- Migrated users and services to MS Azure
- Trained staff
- Created telephony/VoIP and UC concept
- Planned external provider trainings
- Coordinated and expedited SIP trunk approvals with Deutsche Telekom and BT
- Oversaw ISDN to SIP trunk migration across ~40 sites in Germany
May 2019 - Nov 2019
7 monthsGermany
Project Manager
Datagroup Financial Services
- Planned and executed migration of all bank employee mailboxes (approx. 20 million emails) from Lotus Notes to Outlook for Bankhaus Lampe, ensuring 10-year retention compliance
- Addressed performance and completeness challenges of market migration tools
- Responsible for migration planning and verifying correct migration through appropriate testing methods
Jan 2017 - Oct 2019
2 years 10 monthsUnited States
Project Manager
Refresco Deutschland GmbH
- Integrated video conferencing solutions based on Cisco and Polycom, and platforms such as Zoom and WebEx
- Led setup and connection of Cisco TelePresence VCS and CMM conference systems across three sites
- Utilized Pexip Infinity Meeting Platform as video bridge for existing systems
- Coordinated with outsourcing partners and hosting/cloud providers to build AADC and ADFS infrastructure
- Managed migration of tenants and users from USA to Europe including central AADC and domain controllers
Jun 2016 - Dec 2016
7 monthsIsrael
Project Manager
Cellebrite Ltd
- Responsible for service management and escalation point across DE, CZ and NL for Vodafone Global diagnostic solutions
- Defined and introduced new processes and coordinated mobile lifecycle and diagnostic functions
- Managed Vodafone stores, repair centers, providers and service vendors
- Planned rollout of hardware-bound diagnostic solutions at 1500 German sites
- Oversaw quality management and conducted national integration tests and field acceptance tests
- Led and executed regression tests
Aug 2014 - May 2016
1 year 10 monthsGermany
Rollout Manager
ThyssenKrupp Global Networks and IT Services
- Planned and managed Office 365 introduction
- Provided hands-on support and consulting for Skype for Business/Office 365 administration and installation
- Managed rollout of 15000 endpoints from ISDN to All-IP across 500 branches
- Built and supported enterprise-wide UC infrastructure based on Avaya systems and Audiocodes Mediant SBC
- Produced project status reports for stakeholders
- Coordinated rollout schedules with Avaya, Audiocodes and Cisco vendors
- Liaised with Vodafone SIP trunk provider
- Assisted site managers with site survey documentation
- Managed operations and escalations
- Created and maintained documentation
- Analyzed and enhanced UC architecture
Apr 2013 - Jul 2014
1 year 4 monthsGermany
Rollout Manager
Vodafone Group Services Limited
- Managed the rollout of 90,000 mobile services/SIM cards and the migration to Vodafone and partners across EMEA and globally
- Conducted assessments and risk analyses and recommended migration strategies
- Led provider coordination for European migrations and worked with service account managers to ensure smooth transitions
- Monitored SLA and OLA compliance and managed partner relationships
- Set up a support organization and managed incident and problem management
- Coordinated the deployment of enterprise mobility management (MDM/MAM) using VMware AirWatch, including password protection, encryption, and remote wipe of customer devices
Dec 2011 - Apr 2012
5 monthsGermany
Project Manager
UNITYMEDIA
- Managed the PECHE project for network development, voice, and IP core network expansion in Cologne
Nov 2008 - Oct 2011
3 yearsKuwait
Multi-Project Manager and UC Specialist
Nokia Siemens Networks
- Led multiple consulting, integration, and UC projects for Zain Iraq's BSS and voucher management in Baghdad
- Oversaw project planning, cost control, vendor management, and acceptance processes
Sep 2007 - Oct 2008
1 year 2 monthsUnited Arab Emirates
Service Project Manager
Nokia Siemens Networks
- Managed prepaid and postpaid charging, billing, and support systems, and migrated existing tariffs and subscriber data
Mar 2006 - Aug 2007
1 year 6 monthsUnited Arab Emirates
Service Bid Manager
Nokia Siemens Networks
- Prepared service bids and proposals for telecom contracts
Mar 1998 - Dec 2006
8 years 10 monthsGermany
Level 3 Support Specialist
Siemens
- Provided Level 3 support for network management systems and IBM cluster environments
- Acted as product manager for location-based services within Siemens Mobile Networks
Apr 1995 - Feb 1998
2 years 11 monthsGermany
Service Engineer
AEG Electrocom
- Introduced high-speed character recognition and document processing systems
Summary
I have been an experienced PMP-certified telecommunications and IT project manager for 10 years with solid experience in implementation, rollout and transition projects, change management, enterprise voice telephony and network infrastructure. I have gained deep technical knowledge in all my projects. I am customer-focused, with a strong work ethic, self-driven and motivated. I have a forward-looking personality with pragmatic and goal-oriented thinking, solution-oriented approach and a willingness to take responsibility as well as a strong hands-on mentality. I offer project management experience with broad technical skills and an international background. In my projects I am always involved in team leadership, team building and decision-making. I communicate clearly and confidently at all levels.
Skills
Information Technology
- Unified Communication Platforms (Cisco Call Manager, Avaya)
- System Integration
- Lync/skype For Business Integration
- Technical Support & Training
- Virtualization (Vmware)
- Teams & Direct Routing
- Trader Telephony (Ipc)
- Nextcloud Collaboration Platform
- Telephony Solutions From Callone And 3cx
- Servicenow
Management
- Incident Management
- Test Management
- Service Management
- Change Management
- Int. Project Management
UC
- Cisco Unified Communication Manager (Cucm)
- Ipc Trader Telephony
- Cloud9 Trader Telephony
- 3cx Integration
- Bss Deployment (Siemens/nsn)
- Audiocodes Sbc
- Polycom Video Systems
- Tv/streaming
- Pexip Infinity Meeting Platform
- Microsoft Teams Integration
- Knowledge Of Existing Regulatory Requirements
Collaboration
- Atlassian Jira
- Confluence
- Microsoft Teams
It Service Management
- Support Level 3 (Tier 3) Experience In Various Areas
- Servicenow
- Provider Governance Experience
Other Skills
- Office Products: Word, Excel, Powerpoint, Access, Outlook, Onlyoffice
- Cloud Implementations: Google Cloud, Office365, Microsoft Azure
- Project Methodologies: Agile And Waterfall
- Network: Analysis With Wireshark And Net Tools
- Os: Windows Server/clients Including Active Directory Services, Solaris Server And Linux Server
- Virtualization: Vmware Esxi 6.7, Vcenter 6.7
Languages
German
NativeEnglish
AdvancedSpanish
AdvancedEducation
Oct 2001 - Jul 2002
Fern University, Hagen
Intensive course in Business and Economy for 1 year · Business and Economy · Hagen, Germany
Oct 1993 - Jul 1994
Nottingham Trent University
BSc. · Combined Studies in Science, Computing & Physics · Nottingham, United Kingdom
Sep 1991 - Oct 1994
Fachhochschule Lübeck
Diploma Engineer in Physical Engineering · Physical Engineering · Lübeck, Germany
Certifications & licenses
Audiocodes Certified Associate for SBC Solutions
Certified HP Openview Network Management Consultant
Certified Project Management Professional
Project Management Institute
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