Ralf Bollinger
PMO & Transition Management 5G Rollout
Experience
May 2025 - Present
9 monthsPMO & Transition Management 5G Rollout
Mobile network operator
Oct 2024 - Apr 2025
7 monthsGöttingen, Germany
Task force for coordination and control of ongoing fiber rollouts
Goetel GmbH
- Task force for coordination and control of ongoing fiber rollouts (FTTH, FTTT & backbone)
- Setting up the new CRO organization
- Optimizing processes around planning, procurement, deployment, provisioning, and activation
- Backbone, MFG acceptance, construction reporting, KPI reporting
- Rollout and project management, main contractor management, partner management
Jul 2020 - Dec 2020
6 monthsGermany
Market exploration for FTTH fiber expansion
Regionalverband FrankfurtRheinMain
- Market exploration for nationwide FTTH fiber expansion in the FrankfurtRheinMain gigabit region
- Developing letters of intent and framework cooperation agreements with telecom companies (Deutsche Telekom, Deutsche Glasfaser, Deutsche Giganetz, Vodafone) (fiber optics, broadband, 5G, HFC, FTTx, DOCSIS 3.1, smart cities, IoT, IP surveillance)
Apr 2020 - Dec 2024
4 years 9 monthsHamburg, Germany
Product and cost manager for WLAN expansion and LAN/WLAN rollout
Dataport AöR
- Product and cost responsibility for the citywide WLAN expansion at approx. 400 public schools in Hamburg with >12,000 access points and >4,000 switches for approx. 200,000 users as part of the DigitalPakt Schule program (Cisco)
- LAN and WLAN infrastructure rollout, operational transition, drafting of project and operations contract for LAN/WLAN (Hamburg Authority for Schools and Vocational Training)
- Planning, costing, rollout & migration of WAN, LAN, and WLAN infrastructure for the Free Hanseatic City of Bremen including operations agreement (Cisco)
- Product responsibility for rollout and operation of WAN, LAN, and WLAN infrastructure for the tax offices in Lower Saxony (Steuer-VIT, LStN) (Cisco)
- Development of a cross-state WLAN strategy
Sep 2019 - Feb 2020
6 monthsDüsseldorf, Germany
Project management and rollout management for SDSL and AGB migration
1&1 Versatel GmbH
- Project management and rollout management for SDSL and AGB migration
- Task force at C-level
- Personnel and budget responsibility
- Termination of the upstream products as part of DTAG's All-IP rollout and migration of all connections (e.g. 5,700 SDSL, 2,200 AGB)
- Ensuring the provisioning of new target products (fiber optics, broadband, FTTx, NGN, All-IP) in collaboration with product management
- Managing network delivery, service provider order management, and field service
Apr 2019 - Aug 2019
5 monthsDüsseldorf, Germany
Project Manager Business Systems/CAFM
ISS Communication Services GmbH
- Project management of Business Systems/CAFM
- Took over DTAG as client (PASM; GSUS; DFMG) from the previous service provider
- Agile development, testing, migration & transition of facility management (IFM, TFM, KFM)
- Personnel and budget responsibility
- Responsible for requirements (FDDs, IDDs), sprint planning, software development & testing (Atlassian Jira, IBM Tririga)
Aug 2017 - Mar 2019
1 year 8 monthsStuttgart, Germany
Overall project management for enterprise/commercial customers
1&1 Versatel GmbH
- Overall project management for enterprise/commercial customers and public sector across Germany: rollout (Cisco), transition/migration, operational transfer
- Personnel and budget responsibility
- Incident and problem management, monitoring, reporting, ITIL of telecommunication services (data, voice, MAN, WAN, VPN, VoIP, SIP, NGN, MPLS, FTTx, All-IP)
- Product development (e.g. SIP-Trunk Trusted Link)
- End customers: KommWis Mainz; State of Rhineland-Palatinate; MLP Financial Advisory SE; B·A·D Health Care and Safety Technology GmbH, Bonn
Jun 2017 - Jul 2017
2 monthsCologne, Germany
Solution design, implementation, migration and transition
BridgingIT GmbH
- Designing solutions for implementation, migration and transition for business customers
- Agile project management, Scrum
- Daimler AG: Atlassian implementation
- Deutsche Messe AG: "Fair of the Future"
- REWE Group: All-IP concept
Nov 2016 - May 2017
7 monthsBonn, Germany
Conceptual design of the nationwide All-IP conversion
Deutsche Telekom
- Conceptual design of the complete nationwide All-IP conversion (contract and connection migrations)
- Coordination of BNG rollout, coverage, IP availability, product development, product availability, market launch for all segments (residential customers, business customers, wholesale)
Jan 2012 - Oct 2016
4 years 10 monthsDüsseldorf, Germany
Technical Service Manager
Vodafone GmbH
- Support for large and business customers in technical operations (mobile, fixed network, broadband, VPN, MPLS, voice, data, VoIP, All-IP)
- Support for presales, bids, implementation, product development, rollouts, provisioning
- KPI and incident reporting, SLAs, service level management
- Escalations, incident and problem management, service review meetings, management meetings, continuous improvement, customer workshops
- Personnel and budget responsibility
- End customers: ThyssenKrupp; Evonik Industries; Triumph Adler; REWE Group; toom hardware store; Free State of Thuringia; Rhineland Regional Association (LVR); KfW; University Medical Center Hamburg-Eppendorf (UKE); Deutsche Bahn; DB Systel; Hochtief
Apr 2011 - Dec 2011
9 monthsBonn, Germany
Project Manager Social Media Solution
Deutsche Telekom
- Project manager for rolling out an international social media solution (Jive) as a global, unified core IT service for communication and collaboration as part of the international Enterprise 2.0 strategy
- Personnel and budget responsibility
- Software: Jive, IBM Connections, Confluence
- Focus areas: cultural change, international communication, service management, operating concept, incident and problem management, collaboration
Nov 2009 - Mar 2011
1 year 5 monthsEschborn, Germany
Project Manager Technical Enterprise Fulfillment
Arcor AG / Vodafone AG
- Project management and process management in technical enterprise fulfillment for international customer connections
- Focus areas: provisioning, network expansion, pre-sales support, and customer service
- Technology: MPLS, VPN, leased lines, xDSL, fixed-line connections, broadband, networking, network peering, routers, Cisco
- Contents: requirements management, service management, IM/PM, interfaces, systems, order desk, end-to-end processes
- Personnel and budget responsibility
- End customers: Deutsche Bahn, DB Systel, Hochtief, Grohe, Techem, Geobra Brandstätter, Deutsche Bank
Jan 2009 - Oct 2009
10 monthsCologne, Germany
PMO FastClose Program
Talanx (HDI, Gerling)
- PMO for the FastClose program to optimize all processes and IT systems involved in the group financial closing to meet the quality and timing requirements of a publicly listed company's closing processes
Jan 2008 - Dec 2008
1 yearBonn, Germany
Project Manager for Defect Management System Replacement
T-Mobile Deutschland
- Project management for replacing the existing defect management system: requirements analysis, liaison with business units, feasibility analysis, budget planning, workshops with vendors, tool evaluation, setting up test environments, and preparing a decision paper
- Tools: HP Quality Manager, Atlassian Jira, IBM Rational
Jan 2008 - Dec 2008
1 yearBonn, Germany
Project Manager Network Rollout (DTAG 'IEI' Program)
T-Systems
- Project manager for network rollout within the DTAG 'IEI' program to build a unified network infrastructure across all locations and sites in Germany (>300,000 ports: MAN, WAN, LAN, WLAN, voice, servers, ASP, printers, security, routing, switching)
- Personnel and budget responsibility
Jan 2007 - Dec 2007
1 yearBonn, Germany
Project Lead for Customer Database and ITIL Process Management
Deutsche Telekom
- Project lead for the introduction of an integrated customer database across all business areas of the company
- Process management and design in IT Service Management (ITIL)
Jan 2007 - Dec 2007
1 yearBonn, Germany
Fixed Mobile Convergence Feasibility Analysis
T-Systems
- Creation of a feasibility analysis for products and services in fixed mobile convergence for business customers, especially regarding processes and IT in CRM and billing
- Development of implementation concepts
- Interface between business units, IT, and operations
Jan 2007 - Dec 2007
1 yearBonn, Germany
VoIP Project and Implementation Management
T-Systems
- Project and implementation management in product development and launch of products and services in VoIP (MPLS) for business customers
- Personnel and budget responsibility
- Interface between marketing, engineering, IT, and operations
Mar 2006 - Aug 2006
6 monthsVerl, Germany
DSLAM Rollout Project Lead
Telefónica
- Project lead for DSLAM rollout >100,000 ports
- End customers: AOL, HanseNet, Alice
Jan 2006 - Dec 2006
1 yearCologne, Germany
Process Design for Happy Digits Bonus Program
Customer Advantage Program (CAP)
- Happy Digits bonus program: preparation of call center services tender
- Process design and documentation
Jan 2004 - Dec 2005
2 yearsBonn, Germany
Project Manager Network Optimization 2G (Save for Growth)
T-Mobile International AG
- Project lead for 'Network Optimization 2G' as part of the company-wide efficiency project 'Save for Growth'
Jan 2004 - Dec 2004
1 yearBonn, Germany
Development of International Quality Strategy
T-Mobile International AG
- Development and creation of an international quality strategy
Jan 2003 - Dec 2004
2 yearsBonn, Germany
Project Manager Incident and Problem Management for Mobile Data Services
T-Mobile International AG
- Project manager for the introduction of a unified incident and problem management for mobile data services in Germany, Austria, the Czech Republic and the UK
Jan 2002 - Dec 2003
2 yearsBonn, Germany
Project Lead Process Model Process Landscape
T-Mobile International AG
- Development of a common process model (Process Landscape) for the company's business processes across all European markets
Skills
- Consulting And Project Experience In Telecommunications And Network Infrastructure
- Interim Management, Project Management, Rollout Management, Migration & Transition
- Program, Process, Risk, And Product Management, Task Forces
- Focus Areas: Fixed Network, Mobile Communications, Broadband, Fiber Optics, Wan, Lan, Wlan, Vpn, Mpls, Ftth, Digitalization, Digitalpakt, Iot, All-ip, Ngn, Itil
- Leading National And International Projects
- Rollout, Migration, And Transition Management
- Escalation Management, Leading Task Forces And Steering Committees
- Interim Management
- Risk Management
- Agile Project Management, Scrum
- Mobile Communications 2g-5g
- Wan, Lan, Wlan
- Broadband Expansion, Fiber Optics, Ftth, Backbone
- Slas, Service Level Management
- Executive Reporting, Sla Reporting, Kpi Reporting
- Service Management, Technical Service Management
- Established At Management, Executive, And Board Levels
- Personnel And Budget Responsibility
- It Service Management, Itil
- Design, Implementation, And Auditing Of Business Processes
- Incident And Problem Management, Incident Reports, Root Cause Analyses
Languages
German
NativeEnglish
AdvancedFrench
ElementaryEducation
Rhenish Friedrich Wilhelm University Bonn
Diploma in Economic Geography · Economic Geography · Bonn, Germany
Charles University Prague
Diploma thesis 'Economic transformation in the Czech Republic' · Prague, Czech Republic
Certifications & licenses
ITIL Service Manager
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