Pascal Geier
Head of Customer Service Channel Development
Experience
Head of Customer Service Channel Development
Deutsche Telekom Kundenservice GmbH
- Functional responsibility for long-term strategy and for projects to improve operational performance in customer service
- Overall project manager (over 60 participants) for short-term optimization of operating costs. Result: €25 million cost savings for 2013
- Development of personnel cost saving potentials in the support area
Head of Sales and Service Channel Strategy
Deutsche Telekom AG/T-Home
- Responsible for the sales channel strategy and managing the sales budget for Germany's fixed-line business in the consumer segment (T-Home)
- Optimized the omnichannel approach for B2C sales of fixed-line products, including building and overseeing numerous sales activities across all T-Home sales channels in Germany
- Proven success in operational sales budget management with annual cost reductions of over €50 million while meeting market share targets (e.g., for DSL new customers)
- Key contributor to a major transformation project (integrating fixed-line and mobile sales and service) to create the future Telekom Germany unit
Vice President Group Strategy
T-Mobile International AG & Co. KG
- Set up and led the Market & Competitive Intelligence department
- Responsible for market modeling, analysis of competitor strategies and mid/long-term trends in the mobile industry, and developing strategic recommendations
- Defined T-Mobile's M&A strategy including identifying and evaluating potential acquisition targets in Europe, Asia, and the USA
- Developed strategic options for T-Mobile USA
Senior Manager Corporate Strategy
Deutsche Telekom AG
- Supported the Group Executive Board in its management tasks, coordinating and taking responsibility for individual (ad hoc) projects
- Analyzed industry trends and competitor strategies in Europe and the USA and developed strategic recommendations
- Analyzed the investment portfolio and defined M&A strategies in the mobile segment
Manager / Senior Consultant
Deloitte Consulting GmbH
- Implemented a Siebel-based CRM solution as a sales information and pricing tool for business customers at a German telecom company (project location: Munich)
- Optimized telecommunications costs for an international major bank (project location: Frankfurt/Main)
- Prepared proposals from international investors for German cable networks (project locations: London & New York)
Consultant / Junior Consultant
CSC Ploenzke
- Several projects in the telecommunications industry
Industries Experience
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Experienced in Telecommunication (18 years) and Banking and Finance (2 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Strategy (14 years), Project Management (8 years), Customer Service (7 years), Business Intelligence (5 years), Information Technology (5 years), and Sales (4 years).
Summary
Experienced leader and consultant with an international track record (Europe, UAE)
Over 28 years of international work experience focusing on strategy development, product management, business development, and optimizing sales and customer service
Former executive at Deutsche Telekom (various head roles), ex-Deloitte consultant, and interim manager / management consultant
Degree in economics, Master of Business Administration (MBA)
Highly experienced and certified project and program manager (Project Management Professional/PMP since 2019, Scrum Master), experienced in Product Owner roles
Proven success in optimizing strategies, processes, structures, and operational performance of customer service organizations (B2C & B2B)
Results-driven with a pragmatic, hands-on approach and a solution-oriented, entrepreneurial mindset
Strong conceptual thinking and excellent analytical skills
Seasoned communicator at (international) board and executive levels
Skilled at leading international, cross-functional teams, in change management, and in implementing complex (transformation) projects
Skills
- Strong Knowledge Of Ms Office And Leading Digital Collaboration Tools (Jira, Confluence, Notion, Slack, Miro, Mural, Ms Teams)
Languages
Education
Hochschule Koblenz, RheinAhrCampus
Master of Business Administration, Restructuring and Insolvency Management · Business Administration · Remagen, Germany
Johann Wolfgang Goethe-Universität
Diploma in Economics, Logistics & Transport · Economics · Frankfurt, Germany
Certifications & licenses
Project Management Professional (PMP)
Professional Scrum Master (PSM I)
Profile
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