Pascal Geier - Project Manager | Interim Manager | PMP | Scrum Master

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Bad Honnef, Germany

Experience

Jan 2013 - Dec 2013

1 year

Project Manager

B2B Telecom Operator

Improved sales approaches around German FTTH business parks.
Executed white-spot enhancement research and analytical revision for KPIs, telesales generation.

Jan 2013 - Dec 2013

1 year

Interim Head of Product Management

Fiber Startup (Germany)

Created B2C and B2B FTTH product portfolios.
Defined web-based order process requirements.
Negotiated supplier contracts for IPTV and CPE products.

Jan 2013 - Dec 2013

1 year

Acting as Director Sales Development

General Logistics Systems (GLS) Germany

Established the new "Sales Development" department, responsible for sales channel management and business development, later including customer service.
Designed and implemented sales and customer service strategies (B2B & B2C).
Validated contact center near-shoring options in Eastern Europe.
Managed GLS German contact center (80+ agents), providing services to B2B and B2C customers.

Jan 2013 - Dec 2013

1 year

Senior Expert Customer Service

Health Insurance (Germany)

Designed operational KPIs for new omni-channel Contact Center.
Defined frameworks—use cases, workforce assessments, and service level solutions.

Jan 2013 - Dec 2013

1 year

Interim Product Manager

Mobility Service Provider

Implemented charging infrastructure solutions for fleet customers' electric vehicles.
Designed business models for Home Charging, defined pricing strategies, coordinated IT requirements, and sales approaches.

Jan 2013 - Dec 2013

1 year

Interim Product Manager

Mobility Service Provider (Big Oil subsidiary)

Designed business models for fleet customer charging infrastructure in multiple European countries.
Defined IT requirements and coordinated solution implementations.
Managed sales approaches and customer processes.

Jan 2013 - Dec 2013

1 year

Project Manager

Renewable Energy Company (Germany)

Delivered B2B Sales Enablement tools for global market launch of central inverter solutions for large-scale solar power plants.
Created sales presentations, battle cards, customer objections, and competitor overviews in collaboration with Product Management and Sales.

Jan 2013 - Dec 2013

1 year

Senior Expert Customer Service

Telecom Operator (Dubai)

Reviewed customer complaint management systems.
Renegotiated contracts with contact service providers for efficiency optimization.

Jan 2013 - Dec 2013

1 year

Project Manager and Interim Product Manager

Telecom Operator (Germany)

Enhanced B2B sales for housing associations and broadband product offering.
Managed tenant-focused campaigns, Go-to-Market strategies for housing associations, and product lifecycle management of "building connection."
Delivered SCRUM-based innovations for online B2C building connections.

Jan 2013 - Dec 2013

1 year

Project Manager

Telecom Operator (Greece)

Redesigned FTTH sales strategies for B2C & B2B markets.
Improved customer journeys, provisions, and activation processes with cross-team effort.

Jan 2013 - Dec 2013

1 year

Senior Expert B2B Sales

e-Mobility Company (OEM group)

Established B2B customer journeys for installations and maintenance in Germany, Austria, & Switzerland.
Supervised infrastructure processes/tools and partner RfPs.

Jan 2010 - Dec 2013

4 years

Vice President Channel Development Customer Service

Deutsche Telekom Kundenservice GmbH

Developed the customer service strategy and strategic initiatives to improve performance in Germany's consumer and business contact center operations.
Successfully managed a major project, identifying short-term cost reduction potentials, generating EUR 25+ million cost savings annually.

Jan 2007 - Dec 2010

4 years

Vice President Sales & Service Channel Strategy

Deutsche Telekom AG

Managed overall sales strategy and sales budget for German consumer fixed-line operations (T-Home).
Supervised omni-channel B2C sales of fixed-line products and services, including setup and management of numerous sales activities across all T-Home sales channels in Germany.
Delivered over EUR 50 million YoY reduction in operational sales budget while attaining market share targets (e.g. in DSL net adds).
Contributed to the integration of fixed-line and mobile sales & services operations, forming future Telekom Germany unit.

Jan 2003 - Dec 2007

5 years

Vice President Group Strategy

T-Mobile International AG & Co. KG

Led the Market & Competitive Intelligence department.
Developed market models and analyzed competitor strategies and trends in the international mobile industry.
Managed T-Mobile Group M&A strategy, including identification and valuation of possible take-over candidates in Europe, Asia, and the USA.
Developed strategic options for T-Mobile USA.

Jan 2000 - Dec 2003

4 years

Senior Manager Corporate Strategy

Deutsche Telekom AG

Analyzed industry trends and competitors in Europe and the USA.
Developed strategic recommendations.
Evaluated mobile portfolio development and defined M&A strategies.

Jan 1999 - Dec 2000

2 years

Manager / Senior Consultant

Deloitte Consulting GmbH

Implemented Siebel-based CRM solution (sales force information and pricing tool for business customers) at a German telecom operator.
Performed optimization of telecommunication costs at an international bank in Frankfurt/Main & London.
Conducted strategic due diligences and prepared bids from international investors for German cable networks in London & New York.

Jan 1996 - Dec 1998

3 years

Consultant / Junior Consultant

CSC Ploenzke

Delivered several projects in the telecommunication industry.

Summary

Seasoned executive & consultant with international track record (Europe, UAE)

28+ years of international professional work experience, with focus on strategy development, product management, business development, and improving sales & service operations
Former executive at Deutsche Telekom (several Vice President roles), ex-Deloitte Consultant and Interim Manager / Management Consultant
Highly experienced and certified project & program manager (Project Management Professional/PMP since 2019, Scrum Master), experienced in Product Owner roles
Results-oriented with pragmatic, hands-on approach and problem-solving mindset
Strong conceptual thinking and analytical skills
Experienced communicator at (international) C-level with an entrepreneurial mindset
Skilled in leading international cross-functional teams, managing change, and delivering complex projects