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Pascal G.

Project Manager | Interim Manager | PMP | Scrum Master

Bad Honnef, Germany

Experience

Jan 2013 - Dec 2013
1 year

Project Manager

B2B Telecom Operator

  • Improved sales approaches around German FTTH business parks.
  • Executed white-spot enhancement research and analytical revision for KPIs, telesales generation.
Jan 2013 - Dec 2013
1 year

Interim Head of Product Management

Fiber Startup (Germany)

  • Created B2C and B2B FTTH product portfolios.
  • Defined web-based order process requirements.
  • Negotiated supplier contracts for IPTV and CPE products.
Jan 2013 - Dec 2013
1 year

Acting as Director Sales Development

General Logistics Systems (GLS) Germany

  • Established the new "Sales Development" department, responsible for sales channel management and business development, later including customer service.
  • Designed and implemented sales and customer service strategies (B2B & B2C).
  • Validated contact center near-shoring options in Eastern Europe.
  • Managed GLS German contact center (80+ agents), providing services to B2B and B2C customers.
Jan 2013 - Dec 2013
1 year

Senior Expert Customer Service

Health Insurance (Germany)

  • Designed operational KPIs for new omni-channel Contact Center.
  • Defined frameworks—use cases, workforce assessments, and service level solutions.
Jan 2013 - Dec 2013
1 year

Interim Product Manager

Mobility Service Provider

  • Implemented charging infrastructure solutions for fleet customers' electric vehicles.
  • Designed business models for Home Charging, defined pricing strategies, coordinated IT requirements, and sales approaches.
Jan 2013 - Dec 2013
1 year

Interim Product Manager

Mobility Service Provider (Big Oil subsidiary)

  • Designed business models for fleet customer charging infrastructure in multiple European countries.
  • Defined IT requirements and coordinated solution implementations.
  • Managed sales approaches and customer processes.
Jan 2013 - Dec 2013
1 year

Project Manager

Renewable Energy Company (Germany)

  • Delivered B2B Sales Enablement tools for global market launch of central inverter solutions for large-scale solar power plants.
  • Created sales presentations, battle cards, customer objections, and competitor overviews in collaboration with Product Management and Sales.
Jan 2013 - Dec 2013
1 year

Senior Expert Customer Service

Telecom Operator (Dubai)

  • Reviewed customer complaint management systems.
  • Renegotiated contracts with contact service providers for efficiency optimization.
Jan 2013 - Dec 2013
1 year

Project Manager and Interim Product Manager

Telecom Operator (Germany)

  • Enhanced B2B sales for housing associations and broadband product offering.
  • Managed tenant-focused campaigns, Go-to-Market strategies for housing associations, and product lifecycle management of "building connection."
  • Delivered SCRUM-based innovations for online B2C building connections.
Jan 2013 - Dec 2013
1 year

Project Manager

Telecom Operator (Greece)

  • Redesigned FTTH sales strategies for B2C & B2B markets.
  • Improved customer journeys, provisions, and activation processes with cross-team effort.
Jan 2013 - Dec 2013
1 year

Senior Expert B2B Sales

e-Mobility Company (OEM group)

  • Established B2B customer journeys for installations and maintenance in Germany, Austria, & Switzerland.
  • Supervised infrastructure processes/tools and partner RfPs.
Jan 2010 - Dec 2013
4 years

Vice President Channel Development Customer Service

Deutsche Telekom Kundenservice GmbH

  • Developed the customer service strategy and strategic initiatives to improve performance in Germany's consumer and business contact center operations.
  • Successfully managed a major project, identifying short-term cost reduction potentials, generating EUR 25+ million cost savings annually.
Jan 2007 - Dec 2010
4 years

Vice President Sales & Service Channel Strategy

Deutsche Telekom AG

  • Managed overall sales strategy and sales budget for German consumer fixed-line operations (T-Home).
  • Supervised omni-channel B2C sales of fixed-line products and services, including setup and management of numerous sales activities across all T-Home sales channels in Germany.
  • Delivered over EUR 50 million YoY reduction in operational sales budget while attaining market share targets (e.g. in DSL net adds).
  • Contributed to the integration of fixed-line and mobile sales & services operations, forming future Telekom Germany unit.
Jan 2003 - Dec 2007
5 years

Vice President Group Strategy

T-Mobile International AG & Co. KG

  • Led the Market & Competitive Intelligence department.
  • Developed market models and analyzed competitor strategies and trends in the international mobile industry.
  • Managed T-Mobile Group M&A strategy, including identification and valuation of possible take-over candidates in Europe, Asia, and the USA.
  • Developed strategic options for T-Mobile USA.
Jan 2000 - Dec 2003
4 years

Senior Manager Corporate Strategy

Deutsche Telekom AG

  • Analyzed industry trends and competitors in Europe and the USA.
  • Developed strategic recommendations.
  • Evaluated mobile portfolio development and defined M&A strategies.
Jan 1999 - Dec 2000
2 years

Manager / Senior Consultant

Deloitte Consulting GmbH

  • Implemented Siebel-based CRM solution (sales force information and pricing tool for business customers) at a German telecom operator.
  • Performed optimization of telecommunication costs at an international bank in Frankfurt/Main & London.
  • Conducted strategic due diligences and prepared bids from international investors for German cable networks in London & New York.
Jan 1996 - Dec 1998
3 years

Consultant / Junior Consultant

CSC Ploenzke

  • Delivered several projects in the telecommunication industry.

Summary

Seasoned executive & consultant with international track record (Europe, UAE)

  • 28+ years of international professional work experience, with focus on strategy development, product management, business development, and improving sales & service operations
  • Former executive at Deutsche Telekom (several Vice President roles), ex-Deloitte Consultant and Interim Manager / Management Consultant
  • Highly experienced and certified project & program manager (Project Management Professional/PMP since 2019, Scrum Master), experienced in Product Owner roles
  • Results-oriented with pragmatic, hands-on approach and problem-solving mindset
  • Strong conceptual thinking and analytical skills
  • Experienced communicator at (international) C-level with an entrepreneurial mindset
  • Skilled in leading international cross-functional teams, managing change, and delivering complex projects

Languages

German
Native
French
Native
English
Advanced

Education

Oct 2010 - Jun 2013

University Koblenz, RheinAhrCampus, Remagen

Master of Business Administration, restructuring and insolvency management · Remagen, Germany

Oct 1990 - Jun 1996

Johann Wolfgang Goethe University, Frankfurt/Main

Master of Economics, logistics · Frankfurt am Main, Germany

Certifications & licenses

Project Management Professional (PMP)

Professional Scrum Master (PSM I)

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