Recommended expert
Detlef Marsch
Managing Director
Experience
Jan 2006 - Present
20 years 1 monthDortmund, Germany
Managing Director
AmenaCon GmbH
- Challenging consulting services as well as interim, transformation, program and project management
- Program Manager for dormakaba International Holding AG: responsible for the SAP rollout in the German subsidiary consisting of 16 projects for Sales, Service, Operation and Finance, preparation through a fit template pre-project, development and formulation of end-to-end business processes, guidance and coaching of the business in use case and technical concept creation, introduction of integration test concept and implementation of integration tests
- Senior consultant for AGRAVIS Raiffeisen AG: specification of ITSM processes Incident and Release Management based on ITIL, examination of implementation options with SAP Solution Manager, managing the cutover of an SAP project
- Interim manager for bofrost DL GmbH & Co. KG: analysis and redesign of the existing business process model, management of strategic PMO including control of project portfolio management (up to 40 projects), project initiation process management, coaching of project managers, comprehensive reporting, ensuring economic viability of all projects, direct reporting to the advisory board, guidance for process and ITSM areas, management of strategic program including greenfield approach, system landscape redesign, end-to-end process introduction, CRM POC and platform provider beauty contest, development of target specifications using LEAN A3, design and implementation of POC with two platform providers
- Program Manager/PMO/PPM for Henkel KGaA global SCM consolidation: management of international template team for SAP landscape redesign, management of strategic partner Accenture
- Program Manager/PMO/PPM for Henkel KGaA migration from SAP BW to Microsoft BI: complete development lifecycle, transition of services to Accenture and hosting from HP to IBM, implementation according to PMI-based and agile standards, management of 20 projects, turnaround program setup, root cause analysis, contract amendments, governance, reporting, controlling, coaching of up to 60 employees, 20 MEUR budget, all milestones achieved on time and within budget
- Program Manager/PMO M&A IT for Henkel KGaA: SAP rollout and infrastructure transition worldwide after acquisition, carve-out management, onboarding of approx. 5 000 new SAP users, consolidation of servers and data centres, management of 30 projects across WEU, CEE, LA, NA and AP, PMI-based implementation, governance setup, coaching of up to 150 employees, 85 MEUR budget, 300 people worldwide, international tender management with providers such as Accenture, IBM, HP and Cisco, program completed on time, on quality and below budget
- Interim Manager for Bertelsmann AG: strategic IT sourcing program for Corporate CIO including six projects, planning, controlling, reporting, coaching, quality management, stakeholder management, contract transitions, development of system to verify savings, achieved 20% above planned savings
- Interim Manager IT Governance for Henkel KGaA: professionalisation of IT service management, audit and development of PMI-based project management process with group adaptations, group-wide rollout of ITIL processes incident, problem and change management
- Agile project for ALDI-Sued: finalisation and implementation of demand management process for IT requirements with interfaces to other processes and service catalogue
- Senior Consultant for hagebau IT GmbH: analysis of business processes, conception and implementation of NDA, RFI and RFP for Managed IT Services tender with EUR 30 million volume, transition planning of two data centres to Atos managed services, development of service catalogue and cost allocation model
- Interim Manager for Henkel KGaA: development of international resource management system for global IT to improve cost and capacity control, agile planning, controlling and scope management, realization of 25% capacity reserves
- Interim Manager for Netrada GmbH: professionalisation of IT service management, conception and creation of 16 SLAs, process analysis and documentation, service quality objectivisation reducing ad hoc workload by approx. 20%
- Senior Consultant for Saudi Telecom: introduction of PMI-based project management process, development of PMO, coaching of employees, support in acquisition of customer projects by applying the introduced method
Jan 2005 - Dec 2005
1 yearHamburg, Germany
Board
FinanceScout24 AG
- Overall responsibility for P&L at an Internet comparison portal with 120 employees
- Refocusing of business areas and restoration of operational excellence through numerous transformation projects
- Development of a meaningful controlling system and digitalisation of the B2B business
- Restructuring of operational areas, contract negotiations with cooperation partners and customers
- Managing communication with Swiss shareholders (Scout24 AG)
- Balance sheet reorganisation, winback of important customers and partners, stabilisation of operating business
Mar 2003 - Dec 2004
1 year 10 monthsDuisburg, Germany
Managing Director
GesundheitsScout24 GmbH / Savartis GmbH
- Overall P&L responsibility for a medical call centre with 15 MEUR turnover and 250 employees
- Restoration of operational excellence and profitability through comprehensive transformation
- Negotiations with works council, introduction of processes and roles, reorganisation with new responsibilities, new remuneration system, service portfolio expansion, socially responsible staff reduction
- Turnaround and profitability achievement, multiple works agreements with works council, introduction of performance-related remuneration for doctors, complete reduction of legacy burdens, acquisition of new customers and expansion with existing ones, preparation of sale to Vendus Sales & Communication Group GmbH
Jul 2000 - Dec 2002
2 years 6 monthsStuttgart, Germany
Business Unit Manager
Debitel AG
- Managed M&A projects, mobile payment, mobile internet and data-based mobile services for a network-independent telecommunications company
- Negotiations with network operators, leadership of 25 employees with three team leaders
- Achieved 10% stake in Jamba AG, 4.5% stake in Paybox AG, 250% annual growth in data-based mobile services, introduced mobile payment for contract customers
Jul 2000 - Dec 2002
2 years 6 monthsCologne, Germany
Managing Director
Midray GmbH
- Overall P&L responsibility with 8 MEUR turnover and 40 employees at service provider for mobile services
- Development of own IT services to decouple from Debitel AG, restoration of operational excellence through turnaround and reorganisation
- Development and launch of independent branding, B2B business development, digitalisation of internet access business
- Service provider for Jamba AG and Paybox AG
- Secured 10 MEUR investment with 8-month payback, 25% annual sales growth, establishment of mobile internet solutions, 100% annual growth in SMS-based sales
Apr 1998 - Jun 2000
2 years 3 monthsKarlsruhe, Germany
Business Unit Manager
FIDUCIA AG
- Developed the eCommerce & Online Payment division for IT services to cooperative banks
- Managed trade fair appearances, presentations, publications and key account management
- Ensured secure internet payment, strategic cooperations and partnerships, corporate communications using Lotus Notes
- Led 15 employees and two team leads, managed eCommerce platform and IBM Notes systems
- Established management development programme, leading e-commerce provider in cooperative network, launched bank customer mall, consolidated 30 IBM Notes servers into a single AIX server
Oct 1994 - Mar 1998
3 years 6 monthsStuttgart, Germany
CIO
Koch, Neff & Oetinger & Co. GmbH
- Ensured high availability of IT infrastructure and data centres for a wholesale company in the German book trade
- Led application development, business digitisation with publishers, industry service for booksellers, electronic catalogue production
- Achieved 50% cost savings by upgrading hardware inventory, implemented purchasing application with order optimisation, reorganised WWS system for customers, launched first comprehensive online book catalogue in the market
Sep 1988 - Sep 1994
6 years 1 monthStuttgart, Germany
Division Manager
IBM Deutschland GmbH
- Provided system consulting in Baden-Württemberg for retail and service customers as part of a 35-person team
- Managed 450 Mio. DM revenue volume
- Secured largest general contractor agreement with Lidl & Schwarz (25 Mio DM), achieved over 100% target achievement for four consecutive years
Summary
Detlef Marsch has many years of experience in top management and has successfully led comprehensive transformation projects in various industries, including retail, consumer goods, telecommunications, healthcare and IT. His expertise lies in bridging management vacancies, restoring operational excellence and managing complex projects and programmes such as transformations or rollouts as well as PMOs. Detlef is known for his pronounced hands-on mentality, his strong problem-solving skills and his ability to quickly familiarise himself with new tasks and environments. He uses his management and methodological skills to optimise business processes and successfully carry out tenders. Thanks to his stakeholder-orientated communication and strong implementation skills, he acts as a sparring partner at C-level to develop and implement profitability-enhancing measures together with senior management.
His systematic way of working, creativity, flexibility and perseverance characterise him as a manager who finds convincing solutions even in challenging situations.
Skills
- More Than 30 Years In Project And Program Management/pmo/ppm (With Up To 30 Projects) With Budgets Up To 85 Meur (Both Waterfall And Agile)
- More Than 25 Years Of Experience In Senior Management As A Board Member/managing Director/authorised Signatory In The It, Retail, Ecommerce, Consumer Goods, Agricultural, Direct Sales, Banking, Insurance And Security Industries
- Successful Management Of External Service Providers/outsourcing Partners
- Multiple Successful Transformations/changes Of Companies And Divisions.
- Multiple Successful Restructuring Of Programmes/projects In Difficulties
- Process-oriented And Cost-optimised Implementation Of Requirements With A Clear View Of Priorities, Goals And Quality And, Thanks To Many Years Of Experience, Realistic Assessment Of Feasibility And Chances Of Success
- High Level Of Acceptance Among Customers, Partners, Employees And Colleagues Thanks To Strong Technical And Leadership Skills - Also In Other Cultures And At All Hierarchical Levels
- Expert In Leading Negotiations
- Very Quick Familiarisation With New Tasks And Environments
- Systematic Way Of Working, Creativity, Flexibility And Perseverance
- Doer, Strong Implementation Skills, Down To The Last Detail If Required
- Holistic Approach With Strong Analytical Thinking
- Ms-office, Ms-project, Sap, Ca Clarity, Meisterplan, Ms Visio, Ms Sharepoint, Jira, Confluence, Servicenow, Qlikview, Aris, Adobe Acrobat, Firefox
- Personnel Management, Project Management, Program Management, Pmo, Ppm, Scrum, Business Model Development, Balanced Scorecard, Itil, Cobit, Transition, Transformation, Plm, Sw Development, Digitalisation, Risk Management, Change Management, Scrum, Business Process Management, Pm, Tenders
Languages
German
NativeEnglish
AdvancedEducation
Sep 1980 - Aug 1988
Technical University of Berlin
Diploma in Engineering · Electrical engineering, specialising in measurement and control engineering, electronics and communications engineering · Berlin, Germany
Beethoven-Gymnasium
General higher education entrance qualification · Berlin, Germany
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