Markus Fankhauser - Logistics Expert/Coach (Interim Management)

Hettlingen, Switzerland

Experience

Sep 2023 - Present

1 year 11 months

Killwangen, Switzerland

Logistics Expert/Coach (Interim Management)

Rapid Technic AG

Coaching, foundational development, and specialist leadership in logistics transformation, including:
Extension of SAP WM functionalities.
Efficiency measures in shuttle warehouse technology.
Establishment of logistics operating reporting.
Comprehensive inventory planning and execution.
Preparation of technical/commercial basics for cooperation with external logistics service providers.
Recommendations for the future operational and organizational structure.

Oct 2022 - Jul 2023

10 months

Bern, Switzerland

Co-Lead Enterprise Asset Management ERP Rollout (Interim Management)

SBB AG

Co-leadership in the Enterprise Asset Management (EAM) department for the company-wide rollout of SAP S/4HANA.
Responsibilities included:
Building and further developing the standard EAM process map.
Managing and approving business requirements and specifications.
Enhancing SAP Solution Manager governance.
Supporting the planning of the functional roadmap.
Supporting the setup of integration areas and coaching teams.
Further developing the EAM organization within the S/4 SBB program.

Jul 2021 - Jul 2022

1 year 1 month

Bussnang, Switzerland

Deputy Program Manager Global PLM/ERP Rollout (Interim Management)

Stadler Rail Management AG

Program management activities: synchronizing international subprojects in DE, ES, CH; leading the Project Management Office (PMO); acting program head after the main program manager’s exit from March to June 2022; full restructuring planning and design covering the charter (goals, principles), technical solution methodology, deliverables and roadmap, planning/budgeting, governance, and organization.
Functional activities: building and leading the organization departments; initiating and setting up the Master Data Management (MDM) organization and acting head; initiating and supporting the development of the global “core solution” and process map; supporting the build-up of the global SAP CC organization; supporting data migration for a critical subproject.

Jul 2020 - Mar 2021

9 months

Zofingen, Switzerland

Managing Director a.i. (Interim Management)

erzo Entsorgung Region Zofingen

Full responsibility with operational leadership, organizational and strategy development; 5 senior managers, 35 staff, CHF 22 M annual revenue, CHF 200 M capital.
Operational, organizational, commercial, and administrative leadership of waste treatment and wastewater treatment plant operations, including finance, HR, and administration. Monthly business reporting and board representation. Technical-commercial support for various investment projects. Initiated customer pricing policy development. Renegotiated major industrial customer contract. Assisted in preparing the annual report and financial statements including audit.
Organizational development including revising the organizational regulations for board and management collaboration and all appendices. Updated HR regulations covering employment conditions, working time rules, employee representation, job descriptions, qualifications, and salary structures. Also worked in a broad working group of owners, auditors, and lawyers to develop the split of the company into two parts.
Strategy development including drafting strategic options for site development with three-digit million investment volumes, supporting a strategic subproject, building and strengthening potential partnerships and sponsors. Successfully completed the Phase-0 business case and prepared the Phase-1 feasibility study.

Oct 2019 - Mar 2020

6 months

Bussnang, Switzerland

Head of Data Analysis & Offering - RAM-LCC a.i. (Interim Management)

Stadler Service AG

Built a comprehensive Business Intelligence solution using service field data for stakeholders: fleet managers, site managers, RAM-LCC engineers. Designed the field data model, implemented it in a data warehouse (MS SQL). Defined KPIs and dashboard views on a scalable, high-performance, state-of-the-art IBCS platform (Qlik Sense).
Initiated various service IT initiatives, including:
Implementing a maintenance planning system.
Consolidating the multi-tenant setup in Asset Management and Maintenance modules (InforEAM).
Developing an interface solution between EAM and other modules (InforOS/ION).
Designing and requirement engineering for an integrated LCC calculation solution.
Participating in the business development initiative for service site mobilization, aiming to become a Center of Competence.
Co-led the reorganization of fleet management and maintenance engineering into a new department focusing on all maintenance-related tasks and competencies across the life cycle. Adjusted team leadership in Service IT.

Nov 2018 - Jun 2019

8 months

Zug, Switzerland

Transformation Manager ERP & Head of Supply Chain Management a.i. (Interim Management)

V-Zug AG

Transformation manager after the S/4HANA go-live in July 2018. Stabilized sales and operations to improve customer on-time delivery from 85% to 95% and reduce temporary staff. Measures between business and SAP team strengthened production planning and material disposition, empowered the SAP Competence Center, solved major process issues, cleaned up master and transaction data, built a SAP documentation library, and led change communication.
Built a supply chain organization from existing and new units, totaling 120 staff. This SCM covered new supply, demand, and S&OP planning, existing logistics (inbound, warehouse, transport), operational purchasing, and new processes, projects, and operations controlling.

Dec 2017 - Oct 2018

11 months

Schafisheim, Switzerland

Supply Chain/Logistics Expert (Interim Management)

Ferrum AG

Led a logistics transformation project with 12 subprojects to boost performance by 50% and service quality by one sigma. Covered warehouse logistics (receiving, picking, packing), export, intralogistics to production, and parts of materials management.
Expanded ERP functionality with the shipping module (PSI Penta, high-volume shipping). Defined business requirements and technical specs for a comprehensive workflow software solution in spare parts management, with multiple desktop/cockpit apps per department (PIA Industrial Applications).
Enhanced shuttle automation with integration of its WMS (Kardex PPG) into the master WMS (PSI Penta).
Optimized warehouse infrastructure/allocation, ERP and WMS enhancements to streamline receiving and picking.
Built logistics KPIs and integrated them into a logistics dashboard (MIS/BI INFOR). Adjusted operational and organizational structures to new requirements.

Nov 2016 - Aug 2017

10 months

Bern, Switzerland

Head of Logistics a.i. (Interim Management)

BLS AG

Managed logistics across 4 sites with 30 staff; member of the '3R Operations' leadership team (heavy maintenance) and various specialist committees.
Developed logistics strategy and led related logistics initiatives as program manager.
Oversaw logistics relocation of a maintenance site: planning, organization, and immediate measures.
Built an inventory analysis/management tool for stock optimization and defined business requirements for implementing it in SAP BW.
Introduced multi-level storage, set up external warehouses, and enhanced central warehouse functions.
Defined immediate measures for handling heavy components (bogies) during workshop relocation.
Supported realigning C-parts management, implementing batch tracking and mobile warehouse booking.
Assisted in drafting logistics specifications for the new maintenance site and central warehouse.
Carried out extensive organizational development in logistics.

Apr 2016 - Sep 2016

6 months

Dagmersellen, Switzerland

Head of Supply Chain/Logistics a.i. (Interim Management)

Aryzta Schweiz AG

Led the supply chain/logistics team covering production planning, raw material disposition, logistics, and warehouse management.
Managed logistics transfer of a joint venture within the ARYZTA group, covering production and distribution logistics across multiple sites.
Planned and set up program management for a major reengineering project in the group. Overall program manager in the concept phase for subprojects:
Warehouse transfer/consolidation to 2 main sites.
Adjustments to warehouse management systems.
Implementing a production planning system.
Consolidating 3 sales tenants into 1 (NAVISION).

Jan 2015 - Mar 2016

1 year 3 months

Baden, Switzerland

Senior Project Manager Logistics, Processes & ERP (Interim Management)

ABB Schweiz AG

Led the retrofit project of 42 trainsets for the Swedish State Railways in an ABB production facility.
Built international logistics with WMS implementation and 3PL provider integration at the production site, drafted and negotiated the service contract, and set up international transport logistics including customs and VAT.
Responsible for process and ERP design and implementation for supply chain areas in the new plant: purchasing, logistics, production, service, and configuration management.
Established the bill of materials structure for all train types as the basis for operational procurement.
Built and trained the local ABB Sweden team in purchasing, logistics, and production planning.

Dec 2013 - Nov 2014

1 year

Zürich, Switzerland

Head of Operations & Project Manager Business Intelligence (Interim Management)

HG Commerciale

Led Processes & Organization (incl. SAP support and master data team), IT & Telecommunications, Central Warehouse & Central Purchasing. Managed 25 staff.
Built the BI platform with SAP BI/BO. Created management reports for sales, materials management, finance, and marketing. Integrated and configured Business Objects and Business Warehouse. Set up the BI Competence Center organization.
Supported the SAP rollout from data migration to go-live, built the SAP support organization, negotiated the IT service/support contract with the external ERP provider, and introduced SAP Solution Manager for SAP lifecycle management.

Jun 2013 - Nov 2013

6 months

Zürich, Switzerland

Material Asset Manager (Interim Management)

SR Technics Switzerland AG

Analyzed and developed improvement measures in spare parts management regarding inventory turnover, material availability, and influencing factors (e.g., lead times).
Established relevant KPIs and reports at all levels from management board to specialist responsibility in a comprehensive MIS with SAS/SAP integration.

Jun 2009 - Mar 2013

3 years 10 months

Stäfa, Switzerland

Head of Logistics & Customer Service, Executive Committee Member (Permanent)

sona Hearing AG (Subsidiary of Sonova Group, Sister Company of Phonak AG)

Built and led operations for logistics, operational purchasing, material planning, and customer service for CH, DE, FR, NL, BE, and US. Managed a team of 8 (2 direct, 6 indirect) and oversaw an external logistics provider.
Implemented SAP R/3 (SD, MM) integrating customer and logistics provider systems across two plants in the EU and US, with extensive automated processes.
Established a central external logistics provider in NL for EU distribution, drafted and negotiated the service contract, built and optimized processes, and integrated with SAP R/3.
After successful startup, integrated sona Hearing AG into Unitron Hearing AG. Managed the transfer of activities and the dissolution of sona Hearing across all functional areas.

Apr 2009 - May 2009

2 months

Zürich, Switzerland

Strategic Procurement Manager (Interim Management)

Alcatel Lucent Schweiz AG

Managed full tender and contract negotiation for 250 mobile sites for Sunrise and Orange, with a short six-week lead time and a contract volume of approx. CHF 20 M.

Sep 2008 - May 2009

9 months

Zürich, Switzerland

Strategic Procurement Manager (Interim Management)

Colt Telecom AG

Implemented the CAPEX efficiency program, negotiated prices and contracts with key suppliers, set up contract management, and established related processes and structures.
Commercial project manager for a data center expansion, including backup power and cooling systems, with a contract volume of CHF 10 M.

Sep 2007 - Jul 2008

11 months

Zürich, Switzerland

Profit Center Head a.i., Mechanical Drive Technology (Interim Management)

Angst+Pfister AG

Led sales back office, technical field service, purchasing, administration, and the Geneva branch. Managed 25 staff with CHF 20 M annual revenue.
Conducted personnel and operational restructuring to stabilize high turnover, established organizational structures, set up sales back office processes, recruited and trained staff, and prepared to strengthen field sales and restructure purchasing.
Created profit & loss reports, analyzed customer/product portfolios, and redefined pricing.

Jan 2001 - Mar 2007

6 years 3 months

Zürich, Switzerland

Supply Chain & Operations Manager, Management Team Member (Permanent)

SR Technics Switzerland AG

Built the supply chain organization for SR Technics in Bahrain as part of a new client operation, leading six units (customer distribution, goods receiving, warehousing, repair order processing, shipment, local procurement); recruited and led 40 staff during the startup phase; setup under challenging conditions as a strategic expansion into the Gulf region.
Led a change/transformation program in supply chain management covering production (MRO), materials management, and logistics, reducing lead times and working capital by 50% and inventory value by 25% (CHF 100 M) through process re-engineering, lean management principles, supply chain controlling (MIS/KPIs), and a materials management tool for over 40,000 aircraft components; enhanced production planning tool.
Integrated two production sites in England and Ireland after an acquisition, responsible for the production area from due diligence through operational integration, including comprehensive make-or-buy optimizations.
Set up the supply chain for a client operation in Ireland, building general logistics and repair cycle management, and rolling out SAP R/3 MM and logistics modules with a very lean and successful implementation.

Jan 1997 - Dec 2000

4 years

Winterthur, Switzerland

Project Manager Sales & Business Development (Permanent)

CT Umwelttechnik AG (formerly Sulzer Chemtech AG)

Designed and sold environmental engineering plants as project manager in an international environment, project values from CHF 5 to 70 M, serving as technical and commercial project lead.
Held full commercial responsibility for bid calculation, contract law, procurement proposals/pre-contracts, and risk analyses.
Developed and implemented the marketing strategy and market development for Italy as market lead.
Created and implemented TQM standards in sales as quality lead.
Oversaw the replacement of SAP R/2 with NAVISION, with full responsibility.
Managed the operational integration of a sister company during the planning phase.
Introduced annual working time model.

Aug 1990 - Dec 1995

5 years 5 months

Baden, Switzerland

Project Manager General Planning & Consulting (Permanent)

Colenco Thermische Energieanlagen AG (Subsidiary of ATEL Group, formerly Motor Columbus Engineering)

Designed, procured, oversaw construction, and commissioned decentralized energy supply plants; advised public utility companies.
General planning of a heat pump system with district heating network using waste heat from a municipal wastewater plant, and another system using industrial waste heat from a machinery factory.
Energy concept for the city of St. Gallen (heat supply component).
Comprehensive feasibility study and site investigations for combined heat and power plants in both Basel areas.
IT lead for the department.