Creating migration strategies for operational takeover
Drafting migration plans including fallback strategies
Aligning concepts with business units, tech teams, and CAB
Presenting plans to management and migration stakeholders
Communicating and planning downtime considering business processes and markets
Coordinating migration team during cutover
Cutover planning including decision matrix for forward-fix or rollback
Risk assessment and mitigation
Maintaining communication between departments
Staffing and resource procurement
Liaising with various vendors (Amdocs, CGI/AMS, ModComp, in-house)
Conducting tests on backend (UNIX, DB) and frontend (CRM)
Single point of contact for other departments (marketing, sales, call center, front office ops, network ops, dev, overall project)
Subproject lead within operations implementation
Aligning dev, hardware suppliers, test, and operations teams
Managed planning and coordination for multiple infrastructure projects (servers, switches, firewalls, DB upgrades, middleware, Solaris), DWH environment, special SW projects, client software rollout to shops and dealers
Integrating projects into standard release upgrades
Change management:
Establishing change management dept for software changes
Defining “change management” and separating per ITIL
Technical implementation of web form for RFC tracking
Developing web tool for internal resource/order planning with system interfaces and automation (PHP-based)
Release management:
Defining processes for release management in ops dept
Providing documentation of projects in a release
Aligning projects for inclusion or decoupling in release
Risk assessment of release and projects
Technical planning and organization of release rollout
Defining milestones
War room concept (cutover planning):
Creating war room plan
Providing war room (coordination hub during go-live)
Creating communication matrix
Defining escalation procedures
Coordinating tool development for workflow support
Discussing fallback strategies
Agreeing risk assessments and measures
Introducing “stream” process vs. hotline
Intranet development:
Building new portal software with PHP, MySQL, JavaScript
Cross-department info sharing
Aligning content with departments
Consolidating info and reducing double work
Maintaining web-based migration monitoring tool during go-lives
Admin and commissioning of ~14 HP-UX servers and several Windows NT/2000 servers for telecom and insurance projects: installing/integrating Purify under HP-UX, makefiles, Samba, UNIX mail, volume groups, Perl and ksh admin scripts, kernel compiles, NFS
Performing backups with Legato Networker, user setup, custom server scripts, process monitoring, daily data center ops
Migrating dev environment to new hardware
Installing/admin of Oracle 7/8.x DBs incl. instance management and project-specific scripts (SQL/PL-SQL) and object schemas
Admin/support of Rational ClearCase (HP-UX, Windows)
Version upgrade of ClearCase VOBs and migration to new hardware
Building automated system builds based on version/change management
Admin of Clarify under UNIX (HP-UX, Solaris) and Windows NT
Installing stand-alone notebooks with NT, MS-SQL or Oracle, Clarify
Installing/configuring MS Terminal Servers for RAS
Installing ClearQuest with Oracle backend and NT frontend
Installing Clarify 7-11 on Oracle for HP-UX & NT
Planning and delivering internal training
Installing/commissioning Chordiant systems for dev and test
Setting up production environments
Implementing and conducting system deliveries/builds
Building company-wide knowledge management using Windows 2000 Index Service and MS Commerce Server as intranet
Implementing new software delivery procedures incl. version management with ANT and Perl
Setting up multiple BEA WebLogic servers/clusters (focus on resilience, performance, training 2nd-level support, docs, remote maintenance, customer deployments)
Third-level support for Mobile Number Portability / zMRDB central master routing DB
Firewall installation on NT and Red Hat Linux
OpenLDAP installation on Red Hat Linux
Evaluating and implementing intranet tools (search engines, Zope CMS, own newsgroups with MySQL), design and structure
Writing shell scripts for maintenance (HP-UX, Oracle) in ksh and Perl
Creating system docs and user training
Installing patches and software on HP-UX
Tuning HP-UX systems (kernel, vars, user mgmt, analysis)
Installing BEA Tuxedo 7.1 on NT with Clarify integration