Experience Certifications Languages
Experience Jul 2023 - Sep 2024
1 year 3 months
Coordination of the move of two application environments to a new data center including OS upgrade
Clarification of environment requirements for development, test, and production
Coordination of building the new system landscape
Architecture alignment with vendors, coordination for license procurement, and definition of work packages
Coordination with development teams and delivery milestones
Planning of acceptance test strategy and go-live/cutover
Preparing weekly and daily status calls
Managing communication for the cross-functional project
Jan 2022 - Jun 2023
1 year 6 months
PMO for IT Operations workstream (50%)
Project lead for the Workplace sub-stream of an international merger project (50%)
Scope: 6 newly acquired sites, warehouse locations, approx. 550 new employees
Analysis of new workplace hardware needs
Analysis of client software requirements
Timeline alignment with dependent workstreams (network availability, test teams, server team, application teams)
Ordering new workplace hardware (desktop IP phones, desktop PCs, laptops, monitors, keyboards, mice, docking stations)
SoW alignment with external vendors on:
Data migration coordination with security and compliance teams (US and APAC to Europe)
Planning email migration in waves from old Exchange tenant to new using BitTitan
Outlook rollout from old to new environment
SharePoint migration from old to new environment
Site prep planning for on-site client staging (temp. SCCM distribution points) or alternatives (offline staging, shipping devices)
Client rollout (end user laptops & desktops, shared devices)
Telephony rollout
Planning migration of personal files to new environment while meeting security requirements
Planning field support during BAU phase
Planning password distribution and reset options during project phase
Preparing starter pack documentation and communication on using a virtual workplace (VDI) as temporary solution until end-user devices are delivered
Maintaining the workplace project plan
Preparing the weekly workplace status report
Planning decommission of old hardware
Nov 2021 - Feb 2023
1 year 4 months
Coordination with telecom providers (Telefonica, Telekom), building management, and other partners
Ordering external support
Adjusting contracts between site and telecom providers
Preparing a fallback plan and risk mitigation options
Ordering new hardware
Planning VDI delivery for external partners
Planning laptop delivery for new internal staff
Onboarding new colleagues
Commissioning telephony setup rollout (softphone and IP desk phones)
Planning and tracking technical implementation
Handover to operations
Oct 2021 - Jan 2022
4 months
Coordination with telecom providers (Telefonica, Telekom), building management, and other partners
Ordering external IT support
Adjusting contracts between site and telecom providers
Planning technical switch-over date
Preparing a fallback plan and risk mitigation alternatives
Ordering new hardware
Feb 2021 - Aug 2022
1 year 7 months
Project initiation:
Gathering requirements
Preparing a high-level plan
Obtaining budget approval
Project setup
Ordering external support
Ordering new hardware, software/licenses
Budget planning
Planning and coordination of the migration
Decommissioning old hardware
Mar 2020 - Oct 2021
1 year 8 months
Scope includes over 90 sites globally
Goal: implement smart routing using Ipanemas between sites and clients:
Hybrid WAN
Internet routing to zScaler Proxy services
Routing to Microsoft Azure Backup services
Hardware rollout planning
Coordination/planning of global network strategy including failover scenarios (multiple lines, resilient core components)
Coordination with vendor and other external support firms
Resolving dependencies with other complex network projects
Creating dependency plan in MS Project
Regular reporting to management
Preparing project change requests as needed
Budget planning
Planning individual migrations and downtimes (change request prep, dependency checks, cutover planning, rollback planning)
Planning decommission of old hardware and uninstalling unnecessary client software
Feb 2020 - Jul 2020
6 months
Project initiation:
Gathering requirements
Preparing a high-level plan
Obtaining budget approval
Project setup
Ordering external vendor support
Ordering new hardware
Planning and coordinating the upgrade
Decommissioning old hardware
Oct 2019 - Nov 2022
3 years 2 months
FIT Documentum Infrastructure – New Server Environment
APAC WAN Standardization
Moby Check for Maintenance - POC
Safety Systems SOL Nantong Plant - Implementation
AMANA Software GTC – Test and Prod Environment
Country-by-Country Report – SW Implementation
K3 Bundesbank Report – SW Implementation
LIMS Implementation Kallo - Infrastructure
LIMS Implementation Lillo – Infrastructure
Capstone Replacement PTSE – IT Coordination
CDS – Project HYDRIER – New Infrastructure Setup
LIMS_ELN Implementation – Infrastructure
Data Quality Server Setup
Finito-Rollout LXS Europe – Infrastructure Setup
Product Data Service Layer - Infrastructure Setup
Jun 2019 - Jan 2020
8 months
Scope includes over 350 applications
Main goal: migrate all applications to new infrastructure in central data center
OS and database version upgrade or switch (to Windows Server 2016 and MS-SQL Server 2016)
Evaluating switch from Oracle to MS-SQL
Organizing project kickoffs
Analysis of all in-scope applications
Planning individual migrations / cutover planning including rollback
Hardware ordering and build monitoring
Preparing firewall communication
Partial coordination of individual migrations/cutovers
Decommissioning old hardware
Mar 2019 - May 2019
3 months
Setting up Kanban board
Creating Gantt chart
Organizing standard meetings
Dec 2018 - May 2019
6 months
Gathering requirements
Implementing temporary workarounds
Coordination with technical departments
Coordination with security team
Communication and internal alignment
Drive migrations
Requesting new firewall and NAT rules
Test coordination
Jul 2018 - May 2019
11 months
Defining requirements
Initiating project per PPM process (G0, G1, G2, G5, G6)
Identifying implementation strategies
Reviewing cost estimate and approval of funds
Status presentation to stakeholders including risk assessment
Milestone tracking
May 2018 - Mar 2019
11 months
Organizing agile standard trainings for various sites
Introducing digital tools to support agile work (Jira plugins for planning, project management templates, digital Kanban board, …)
Setting up new agile workspaces
Organizing Agile Day as agile kickoff
Documenting agile practices
Jan 2018 - Apr 2018
4 months
Project lead in agile environment (Scrum and Kanban)
One of the first agile projects in BICC with technical teams
Project initiation
Creating user stories
Defining sprints
Daily stand-ups
Sprint planning meetings
Retrospectives
Presenting results to stakeholders
Oct 2017 - Dec 2018
1 year 3 months
Preparing bi-monthly bucket steering committee
Monitoring ongoing projects
Aligning resource availability
Regular updates to bucket team (>50 people)
Weekly stakeholder updates
Jan 2017 - Oct 2017
10 months
Project context: DWH, NGC
Leading project meetings, cross-site and cross-country teams
Coordinating business analysis, solution documentation, development, and implementation
Creating project plan
Escalating issues in project and line
Risk analysis and mitigation
Regular reporting to sponsor
Managing various departments and vendors
Jan 2016 - Nov 2016
11 months
Defining requirements for intranet portal (status reports, dashboards, risk assessments, analyses, …)
Building a PMO page in intranet (standards, templates, FAQ, …)
Defining project status reports
Automating dashboard creation and integrating KPIs
Creating interim reports in Excel until intranet solution is live
Apr 2015 - Mar 2017
2 years
Project context: Teradata DWH, Aster (new), R/RStudio (new), Hadoop (new), appliance, ClintView (new), connecting systems for central data analysis (SNA, household matching, network KPIs, …)
Gathering requirements
Replacing old tools
Defining responsibilities (RACI)
Leading project meetings
Creating project plan
Escalating issues in project and line
Risk analysis and mitigation
Regular reporting to sponsor
Managing departments and vendors
Oct 2014 - Jun 2015
9 months
Leading project meetings
Creating project plan
International environment (various OpCos)
Escalating issues in project and line
Risk analysis and mitigation
Regular reporting to sponsor
Managing various vendors
Resource management for project team
Oct 2014 - Mar 2015
6 months
Leading project meetings
Creating project plan
Presenting initiative in various committees
Conducting feasibility and commissioning in different areas
Ordering vendor support
Coordinating script updates to new SAS Analytics version
Escalating issues in project and line
Risk analysis and mitigation
Regular reporting to sponsor
Managing vendors
Scheduling test runs and cutover (data migration, test runs, rollback)
Decommissioning old environment
Feb 2014 - Mar 2015
1 year 2 months
Leading team meetings
Prioritizing tasks during peak times
Escalating internal issues to line management
Aligning and optimizing workflows
Assessing workload and effort within team
Helping hand over tasks to Indian colleagues
Team meetings and task prioritization with Indian teams
Oct 2013 - Apr 2014
7 months
Participating in AD&M 2.0 contract presentation by VF-Global
Bringing TI requirements into renegotiations of AD&M contract between HP and VF
Analyzing technical changes from AD&M 1.0 to 2.0
Feb 2013 - Mar 2014
1 year 2 months
Cross-group coordination for infrastructure and deployment
Leading risk discussions and handover tasks to managed services or other teams, defining SLAs, creating work packages
Preparing budget and effort estimates
Supporting various overall project leads
Planning move activities for test and production systems (cutover planning)
Jan 2013 - Mar 2015
2 years 3 months
Coordinating internal and external vendors
Aligning needs with test teams
Planning go-lives across interdependent projects
Planning build of multiple test environments
Cutover planning including decision matrix for forward-fix or rollback
Coordinating deployment activities
Single point of contact for release go-lives from deployment area
Jul 2009 - Dec 2012
3 years 6 months
Defining required hardware
Managing hardware orders
Building new access paths
Coordinating internal and external vendors
Presenting project results to management
Clarifying changed processes
Planning hardware moves to new sites
Aligning with other projects
Building new dev and test environment for various suppliers
Designing and commissioning new Arcor (VF-AG) access paths into Vodafone D2 networks
Technical subproject lead in outsourcing development to EDS/HP and IBM
Scheduling delivery and deployment windows
Contact for deployment subproject in large CPCOMv1 project
Implementation/cutover planning including decision matrix for forward-fix or rollback
May 2008 - Jul 2009
1 year 3 months
In addition to tasks in “Project coordination for AD&M”:
Performing PMO tasks (minutes, invites, status overviews, reporting)
Later taking full technical subproject lead
Defining required hardware
Managing hardware orders
Building new access paths
Coordinating internal and external vendors
Presenting project results to management
Clarifying process changes
Planning hardware moves to new sites
Aligning with other projects
Organizing or commissioning trainings
Nov 2007 - Mar 2009
1 year 5 months
Goal: protect production IT environment from unauthorized access
Overall lead of ~40-person project
Setting up a PMO with 3 staff and delegating tasks
Project duration ~16 months
Defining requirements
Presenting requirements to management and securing funding
Coordinating software vendor and operator
Project budget planning
Phasing and timeline planning
Defining project milestones
Defining and ordering required infrastructure
Scope covers ~180 applications
Setting up 5 servers
Special commissioning of required applications/tools
Coordinating hardware and software vendors
Security audit by TÜV
Apr 2007 - Nov 2007
8 months
Coordinating go-live of new product into production, granting external supplier access to test and production network, defining processes
Coordinating splitting an application and integrating into standard procedures (operations, 1st-3rd level support, test, implementation, …)
Supporting coordination to move entire dev landscape (~120 servers) to dedicated DMZ so dev can access post split
Coordinating analysis phase to secure production environment
Conducting effort estimations and resource procurement
Liaising with various vendors and departments (TBS Toolbox, EDS, in-house teams)
Apr 2006 - Apr 2007
1 year 1 month
Aligning findings (bugs found in test) with customer and dev team
Assigning findings to developers with deadlines
Implementing and executing system deliveries/builds
Admin and support of IBM Rational ClearCase (HP-UX, Linux, Windows)
Creating/extending automated builds based on version/change management
Process definition in T-Systems:
Analyzing existing dev processes and integrating into system landscape
Defining optimized process to simplify and separate tasks between projects and central EWU group
Database design/maintenance support for T-Mobile NL:
Admin of Clarify under UNIX (HP-UX, Solaris) and Windows NT
Adjusting Amdocs Clarify object schemas at DB level
Admin and deployment of ClearCase servers and clients, system admin HP-UX/Solaris, shell scripting
Configuring and admin of Amdocs Clarify 12 on Oracle
2nd level support for production (Clarify)
Test coordination/documentation of Coremedia system for T-Mobile International:
Lead test team up to 5 people
Define and review acceptance test spec
Separate admin vs. user tasks
Create admin manuals and quick reference guides
Conduct system tests
Training prep and delivery for Coremedia internationally: training slides, handouts, conducting sessions
Skills: system delivery, version management, change management, finding coordination, problem tracking, Clarify, system docs, ATS, Oracle 8/9/10, Rational ClearCase, ClearQuest, ClearDDTS, Perl, Shell, Java, SW spec & design
Jan 2003 - Mar 2006
3 years 3 months
Creating migration strategies for operational takeover
Drafting migration plans including fallback strategies
Aligning concepts with business units, tech teams, and CAB
Presenting plans to management and migration stakeholders
Communicating and planning downtime considering business processes and markets
Coordinating migration team during cutover
Cutover planning including decision matrix for forward-fix or rollback
Risk assessment and mitigation
Maintaining communication between departments
Staffing and resource procurement
Liaising with various vendors (Amdocs, CGI/AMS, ModComp, in-house)
Conducting tests on backend (UNIX, DB) and frontend (CRM)
Single point of contact for other departments (marketing, sales, call center, front office ops, network ops, dev, overall project)
Subproject lead within operations implementation
Aligning dev, hardware suppliers, test, and operations teams
Managed planning and coordination for multiple infrastructure projects (servers, switches, firewalls, DB upgrades, middleware, Solaris), DWH environment, special SW projects, client software rollout to shops and dealers
Integrating projects into standard release upgrades
Change management:
Establishing change management dept for software changes
Defining “change management” and separating per ITIL
Technical implementation of web form for RFC tracking
Developing web tool for internal resource/order planning with system interfaces and automation (PHP-based)
Release management:
Defining processes for release management in ops dept
Providing documentation of projects in a release
Aligning projects for inclusion or decoupling in release
Risk assessment of release and projects
Technical planning and organization of release rollout
Defining milestones
War room concept (cutover planning):
Creating war room plan
Providing war room (coordination hub during go-live)
Creating communication matrix
Defining escalation procedures
Coordinating tool development for workflow support
Discussing fallback strategies
Agreeing risk assessments and measures
Introducing “stream” process vs. hotline
Intranet development:
Building new portal software with PHP, MySQL, JavaScript
Cross-department info sharing
Aligning content with departments
Consolidating info and reducing double work
Maintaining web-based migration monitoring tool during go-lives
Skills: PHP-Nuke, MySQL, PHP, Linux, PVCS, project/migration planning, cutover planning incl. rollback, failover implementation, MS Project, MS Office, change management, Remedy ARS, ADONIS, Lotus Notes
Project language: German/English
Oct 2000 - Mar 2001
6 months
Taking over software development for machine control system (BeKoS – Operations Communication System) in C under MS-DOS
Defining project team (dev, test, documentation)
Resource procurement (dev environment, offices, test systems)
Overseeing system documentation and quality assurance
Tracking milestones
Maintaining communication and info exchange (meeting moderation)
Team size: 6
Skills: project planning, team leadership
Feb 2000 - Dec 2002
2 years 11 months
Admin and commissioning of ~14 HP-UX servers and several Windows NT/2000 servers for telecom and insurance projects: installing/integrating Purify under HP-UX, makefiles, Samba, UNIX mail, volume groups, Perl and ksh admin scripts, kernel compiles, NFS
Performing backups with Legato Networker, user setup, custom server scripts, process monitoring, daily data center ops
Migrating dev environment to new hardware
Installing/admin of Oracle 7/8.x DBs incl. instance management and project-specific scripts (SQL/PL-SQL) and object schemas
Admin/support of Rational ClearCase (HP-UX, Windows)
Version upgrade of ClearCase VOBs and migration to new hardware
Building automated system builds based on version/change management
Admin of Clarify under UNIX (HP-UX, Solaris) and Windows NT
Installing stand-alone notebooks with NT, MS-SQL or Oracle, Clarify
Installing/configuring MS Terminal Servers for RAS
Installing ClearQuest with Oracle backend and NT frontend
Installing Clarify 7-11 on Oracle for HP-UX & NT
Planning and delivering internal training
Installing/commissioning Chordiant systems for dev and test
Setting up production environments
Implementing and conducting system deliveries/builds
Building company-wide knowledge management using Windows 2000 Index Service and MS Commerce Server as intranet
Implementing new software delivery procedures incl. version management with ANT and Perl
Setting up multiple BEA WebLogic servers/clusters (focus on resilience, performance, training 2nd-level support, docs, remote maintenance, customer deployments)
Third-level support for Mobile Number Portability / zMRDB central master routing DB
Firewall installation on NT and Red Hat Linux
OpenLDAP installation on Red Hat Linux
Evaluating and implementing intranet tools (search engines, Zope CMS, own newsgroups with MySQL), design and structure
Writing shell scripts for maintenance (HP-UX, Oracle) in ksh and Perl
Creating system docs and user training
Installing patches and software on HP-UX
Tuning HP-UX systems (kernel, vars, user mgmt, analysis)
Installing BEA Tuxedo 7.1 on NT with Clarify integration
Installing external RAID (HP Autoraid, Transtec)
Quality measures: reviewing docs, introducing electronic doc delivery, system docs/protocols, training, code reviews
Change management (defect tracking, software lifecycle)
Creating delta system deliveries
Spec/design reviews
Contributing to project management plan
Selecting and using support tools
Leveraging convergence with other projects
Projects: e-plus mobile (dev/version management in Clarify), e-plus, T-Mobile, Vodafone, O2, Quam (3rd-level support/dev for MNP master routing DB), Versatel Germany (dev/admin/version management Clarify), Primacom (dev/admin/version management Clarify port), Multilink Geneva (dev/admin/version management), BEN NL (version control/system build/app server Clarify), Ericsson Poland (version mgmt/admin/system build/installs Clarify), etc.
Skills: HP-UX, Linux, Solaris, Windows, Oracle 7/8.x, MySQL, Rational ClearCase, ClearQuest, ClearDDTS, C/C++, Perl, Shell, Windows scripting, BEA Tuxedo, WebLogic, Zope, Java, EJB, CGI, RSH, Samba, mailx, patches, Legato Networker, firewalls, docs, SW spec & design, intranet dev, search, system delivery, version mgmt, change mgmt, problem tracking, RAID, Chordiant, Siebel, Clarify, UNIX user mgmt, NFS, MS-SQL, PL/SQL, Ant, Make, Purify, 2nd/3rd level support, LDAP
Dec 1999 - Feb 2000
3 months
Supporting ~180 users (Europe HQ)
Software updates on admin clients
Automated client PC installation
Various hardware and software installations
Setting up IBM 3270 host terminals on Windows clients
Windows NT scripting
Notebook configuration
Configuring RAS dial-in with SecurID card on NT
Cable patching
Developing user-specific solutions
Skills: IBM 3270 emulation, Windows scripting, RAS, software updates & installs, first-level support
Sep 1999 - Apr 2000
8 months
Concept and production of computer TV show "Flash-ROM"
Topic selection and preparation
Show moderation
Studio recording when needed
Skills: moderation
Nov 1997 - Nov 1999
2 years 1 month
Designing and installing company network using TCP/IP and SPX/IPX with 50 clients and 6 servers
Migrating from Novell NetWare 3.21 to Windows NT 4.0 with hardware upgrade
Designing and implementing user model
Ensuring data security with duplexing, RAID 5, and offline backups
Maintaining mail server (Pegasus Mail, later Linux send/fetch)
Implementing internet connectivity
Building intranet with Apache web server
Implementing print server with billing on Windows 95
Installing and configuring mobile and desktop systems (Win 3.x/95/98/NT)
Providing first-level support
Training staff via presentations
Managing web presence with FrontPage 98 and Dreamweaver
Monitoring and improving network continuously
Testing software for company needs
Planning network for trade show connections (EMO, METAV, AMB, …)
Maintaining company database
Enabling external dial-in via RAS server
Skills: IPX, TCP/IP, Linux, Windows, Novell NetWare, FrontPage, Dreamweaver, trade show prep, RAS, backups, RAID, internet connectivity, PC upgrades and maintenance
Jan 1997 - Dec 1997
1 year
Providing first-level support
Offering general help and guidance
Resolving issues in MS Word and Excel
Specializing in support for law firms
Skills: Windows, Office
Jan 1995 - Dec 1996
2 years
Designing and developing ERP system including customer master, inventory management, and accounting
Programming in Borland Turbo Pascal under MS-DOS
Database planning and implementation
Defining and implementing application interfaces
Managing test and production phases
Skills: Borland Turbo Pascal, MS-DOS
Jan 1993 - Dec 1995
3 years
Designing and developing ERP system including customer master, inventory management, and accounting
Programming in Borland Turbo Pascal under MS-DOS
Database planning and implementation
Defining and implementing application interfaces
Managing test and production phases
Skills: Borland Turbo Pascal, MS-DOS
Jan 1993 - Dec 1995
3 years
Sales and customer advice in IT and telecom department
Planning product orders
Providing customer service in store
Planning store layout and design
Supervising trainees and interns
Skills: IT team leadership