Qamar (A.) Hussain

• Interface management and single point of contact for the technical operation of IT products
• Centralization and compilation of knowledge transfer through status meetings and reports in Confluence and Jira
• Execution of a high-level inventory analysis
• Set up a tracking platform, data analysis, and integration with business units and applications
• Identification and verification of dependencies between IT products
• Tracking requirements and regular updates in Jira and Confluence
• Categorization of products and their performance requirements
• Identification of the minimum requirements for IT products in the POC/cloud
• Determination of KPIs or quantitative metrics
• Ensuring functionality of each IT product on the test/target architecture
• Identification of optimization measures for performance and scalability
• Incorporation of ongoing product development into the target architecture and stakeholder management

Results:

• Focused coordination of technical topics from and for product management
• Reduced overhead communication
• Project tracking and reporting at all management levels

• Led a team of three employees
• Established a proactive maintenance plan to prevent customer impact from faulty equipment
• Introduced a holistic approach to the global company cloud
• Collaborated internationally with teams in the USA and India
• Stakeholder management, coordination, and communication
• Reporting at VP level
• Use of MS Visio, Excel, PowerPoint, Jira, Teams, Confluence, and asset software

Results:

• Reduced downtime and improved responsiveness through a centralized network infrastructure system
• Inventory of all assets from multiple M&A within the company

• Documenting and mapping processes in the letter of credit business
• Creating conceptual scenarios and plans, e.g. migration
• Developing and executing test cases with HP-ALM
• Designing new templates for group permissions
• Managing third-party vendors and stakeholders
• Using SharePoint, Excel and HP-ALM

Result:

• Adjusting, testing and implementing new process chains

• Conceptualizing the idea and implementation
• Interface management
• Creating concrete business cases
• Coordinating developers and conducting regular workshops and meetings

• Developing solutions for individual high-priority incidents and highly complex incidents
• Specializing in specific incident types
• Stakeholder management
• Helping to improve customer satisfaction in service
• Using customer-side systems, ticketing tools and Excel

Result:

• Reducing ticket volume in the pool from 65,000 to 15,000