Falk S. - Project Lead – Project Manager – Project Pilot in the OCMS update projects (ID card management), cashless payments in

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Würselen, Germany

Experience

Aug 2022 - Dec 2024

2 years 5 months

Project Lead – Project Manager – Project Pilot in the OCMS update projects (ID card management), cashless payments in

BVG

Stakeholder analysis
Requirement management
Analysis of current situations
Finalizing project scope (defining the 'to-be' state)
Contributing to the design of the technical solution
Creating the initial high-level project plan
Identifying risks and benefits
Preparing information and creating assignment documentation
Managing projects and work packages independently, including troubleshooting
Developing and establishing meeting, reporting, and project structures
Creating and maintaining project plans, integrating resources and assets for effective control
Involving the works council and data protection
Regular reporting and deriving action options for the steering committee
Project monitoring (risk, budget, scope, resources)
Coaching, support, and coordination of internal staff and vendors
Documentation and knowledge transfer
Software: Word / Excel, PowerPoint, Outlook, MS Teams, Office 365, ServiceNow, OCMS, etc.

Jun 2021 - Sep 2025

4 years 4 months

Requirements Engineer, Lead Business Analyst and Cluster Lead / Project Manager in the SBA/TEL projects (case worker workpl

Ergo / IBM

Collaboration with stakeholders from business and IT
Analyzing functional requirements and creating use cases
Organizing and leading workshops with the client to align customer requirements with the (platform) standard
Specification of functions to be implemented in IT applications (functional and technical specs)
Developing epics, features, and stories
Creating and maintaining project-specific release planning, embedding resources and vendor availability for effective control in an agile environment
Defining sprint content
Regular reporting to match plan vs. progress and derive action options
Preparing change requests including impact analysis
Project documentation
Project monitoring (risk, scope, resources)
Supporting GPL in general project management tasks
Supporting and representing the project manager
Independent management of work packages including troubleshooting with developers
Coordinating staff and vendors.
Software: Word, Excel, PowerPoint, Outlook, Notes, Jira, Confluence, Teams, SharePoint, WebEx, Slack, Genesys GAX/iWD Manager, etc.

Sep 2019 - Dec 2021

2 years 4 months

Project Lead – Project Manager – Multi-Project Lead “Expansion of Command CMDB license management – tender training manageme

ALDB GmbH

Stakeholder analysis
Analysis of current situations
Finalizing project scope (defining the 'to-be' state)
Creating the initial high-level project plan in an agile environment
Identifying risks and benefits
Preparing information and creating tender documents (EVB-IT)
Managing projects and work packages independently, including troubleshooting
Developing and establishing meeting, reporting, and project structures
Creating and maintaining project plans and structure plans based on CPM, integrating resources and assets for effective control in an agile environment
Involving the works council and data protection
Regular reporting and deriving action options for the steering committee
Preparing change requests including impact analysis
Project documentation and controlling including cost estimation
Project monitoring (risk, budget, scope, resources)
Coaching, support, and coordination of internal staff and vendors
Documentation and knowledge transfer
Software: Word / Excel 2016, PowerPoint, Outlook, MS Project, Office 365, Jira, etc.

Mar 2018 - Nov 2019

1 year 9 months

Program scheduler in the LAN/WAN/UC transition and transformation program “Pegasus”

BASF

Stakeholder analysis
Translating contract elements into a program-wide master plan, including mapping cross-project dependencies using the critical path method
Single point of contact for providers/project planners and project managers on all questions regarding scope, timelines, and the application of project management methods and processes
Finalizing cost estimation
Identifying risks in connection with the critical path
Defining, initial setup, communication, and subsequent monitoring of compliance with program planning guidelines, processes, templates, and tools
Independently managing progress reports and impact analyses to develop measures for a 'back to green' strategy
Delivering KPIs and forecasts to be meaningful in conjunction with financial controlling
Coordinating staff and vendors in planning tasks and knowledge transfer (incumbent/new supplier)
Audit-ready documentation and works council coordination
Software: Word / Excel 2016, PowerPoint, Outlook, MS Project, SharePoint, etc.

Nov 2017 - Jan 2018

3 months

Project manager in the HR-IT project “Workforce Analytics Platform & HR-BW migration to BW 4/HANA”

BASF

Stakeholder analysis
Analysis of the as-is situation
Finalizing project scope (defining the 'to-be' state)
Creating and obtaining approval for Solution Design Document 1.0 (SDD)
Creating the initial high-level project plan in an agile environment
Finalizing cost estimation
Identifying risks and benefits
Preparing information for project approval submission (storylining - storytelling) (international voicing, ISPC)
Managing work packages independently, including troubleshooting
Coordinating staff and vendors
Documentation and knowledge transfer
Software: Word / Excel 2016, PowerPoint, Outlook, MS Project, SharePoint, etc.

Jun 2017 - Dec 2017

7 months

PMO – project pilot – global coordinator in the HR-IT project 'Workday Integration with SAP-HR Interface'

Rolls-Royce Power Systems AG

Development and establishment of meeting, reporting and PMO structures
Creation and maintenance of project planning and WBS based on CPM, embedding resources and means for effective control in an agile environment
Regular reporting to compare plan and progress, derive options for action
Preparation of change requests including impact analysis
Project documentation and project controlling
Project monitoring (risks, budget, scope, resources)
Support to the project lead in general PM tasks
Coaching, support and representation of sub-project managers
Global coordination of work packages and communications to and from regional coordinators
Monitoring and maintenance of the action item list
Establishing and conducting regular meetings for progress control
Independent management of work packages (e.g. design and implementation of a kiosk PC solution for frontline employees) including troubleshooting and business requirement alignments
Coordination of staff and suppliers
Preparation and follow-up of lessons learned
Software: Word / Excel 2010 (Pivot / VLOOKUP, etc.), PowerPoint, Outlook, MS Project, SharePoint, etc.

May 2017 - Jun 2017

2 months

PMO setup and planning in the major RIA project

IKB

Development and establishment of meeting, reporting and PMO structures
Revision of project planning for effective control of the overall project
Ensuring the stability of the MS Project plan and training the PMO in plan maintenance principles
Detailed task-based resource planning
Identification of capacity bottlenecks and critical path followed by development of mitigations
Software: Word / Excel 2010 (Pivot / VLOOKUP, etc.), PowerPoint, Outlook, MS Project, etc.

Feb 2016 - May 2017

1 year 4 months

PMO - project planner in the large SAPFin project

KfW

Optimization and adjustment of existing planning guidelines in agile multi-project management of a large project
Support and assistance to projects with the decentralized maintenance of individual subproject plans
Ensuring the stability of the MS Project master plan (server/27 subplans)
Independent coordination of planning for subsequent years (KGFP) within the large project and follow-up projects, including mitigation alignment between stakeholders
Content presentation of project details in the project plans
Identification of risks, determination of issues
Definition of the critical path (CPM)
Reporting of plan data enriched with additional information from distributed data sources
Budget and staff development forecasting
Resource management
Cost controlling
Software: Word / Excel 2010 (Pivot / VLOOKUP, macros, etc.), PowerPoint, Outlook, Visio, MS Project, etc.

Jan 2015 - Dec 2015

1 year

Project manager in carve-out and eWorkplace projects

Bayer Business Services GmbH / COVESTRO

Project management, planning and audit-proof documentation of subprojects (e.g. ASPERA, BEAM, Antigua DCA, etc.) in the IT administration substream as part of the MOVE carve-out project to achieve a legally independent IT environment for the newly founded COVESTRO.
Project management, planning and documentation of projects in the O&I eWorkplace environment:
BOOSTER (renewal of IT equipment for approx. 1,000 PC workstations)
BlackBerry retirement (replacement of approx. 800 BlackBerry users with iDevices as alternative products)
Overall inventory cleanup (application of single device strategy and closure of an audit-relevant issue related to long-term unused but registered devices)
Modeling and implementation of services in the eWorkplace area
Business and requirements analysis, creation and maintenance of communication matrix.
Creation and maintenance of project plans and documentation.
Planning, moderation and follow-up of workshops and presentations with the customer (integration lead), suppliers or project teams.
Monitoring of deadlines, completion levels and budget.
Independent management and troubleshooting.
Coordination of staff and companies.
Software: Word / Excel 2010 (Pivot / VLOOKUP, macros, etc.), PowerPoint, Outlook, Visio, MS Project, Lync, Skype for Business, HP-SM, HP-AM, SAP-GET, Virus Protection Compliance Center.

Aug 2014 - Dec 2014

5 months

Business analysis for Genesys ACD

Support of the Belgian Genesys experts DDM with domain analysis and technical interpretations of Genesys ACD integrations/adjustments
Project management, planning, training and partial implementation of various projects in the contact center domain of financial service providers
Creation and maintenance of functional specifications, project plans, test concepts (CIT/UAT) and documentation
Planning, moderation and follow-up of workshops, integration/user acceptance tests and presentations with the customer, supplier or project teams

Sep 2011 - Nov 2014

3 years 3 months

Demand Manager in Demand and Portfolio Management

AXA Technologie Services GmbH GE

Evaluating client requests in project, study, and evaluation contexts
Business analysis, requirements analysis, and preparation of functional and requirements specifications
Coordinating the development of solution designs, financial assessment of projects, and proposal submissions
Coaching project managers in planning, budgeting, executing, and controlling projects
Multi-project management, administering budgets (consulting services; software purchase, provisions, planned vs. actual reconciliation, progress analysis, etc.)
Project controlling, identifying and resolving inconsistencies in managed projects. Time, budget, and specifications
Identifying the need for project changes and performing the associated formal activities
Reviewing project documentation for accuracy and completeness
Acting as the final quality assurance instance at project closure (budget / acceptance sheet)
Assisting in defining and analyzing KPI projects
Leading and contributing to WAN, LAN, voice, video, and workplace projects
Coordinating the evaluation process (hardware, client and server software)
Modeling and implementing services
Preparing and visualizing project and operational data of the entire organization from various competing data sources to create meaningful project, financial, and operational review board materials, with a focus on managing workloads detailed by project, skill groups, timelines, and clients. Identifying and presenting notable trends, actions required, and inconsistencies in a multi-project environment (Excel / PowerPoint / ITG / Perform)
Escalation in coordinating internal and external staff (monitoring, escalation, and QA of individual tasks, VIP support)
Planning, moderating, documenting, and follow-up of customer, regular, departmental, escalation, and project meetings
Conducting a train-the-trainer session for the Genesys ACD solution as part of the AXA GE VoIP project (09/2011–10/2011): target audience analysis, preparation of training materials, planning, execution, and follow-up / standby during the go-live phase
Software: Word / Excel 2003/2007/2010 (Pivot / VLookup, macros, etc.), PowerPoint, Outlook, Visio, MS Project, Mercury ITG, HP Perform, CA USP6/USP11

Feb 2011 - Sep 2011

8 months

PMO in the MoveON project (Helaba data center relocation)

FI-TS

Project assistance/PMO (planning and organizational tasks)
Planning, documenting, and follow-up of regular and project meetings
Planning, moderating, and follow-up of workshops and presentations with the client or project teams
Assisting in creating a communication matrix of relevant components
Supporting the subproject manager for server virtualization
Supporting the subproject manager for architecture
Preparing and following up relocation weekends (setting up the control center / creating checklists, etc.)
Consolidating asset and configuration inventory data, identifying inconsistencies, ensuring 100% accuracy, and subsequently managing and maintaining the data along with continuous validation and change documentation
Quality assurance and creation of various list types
Contributing to relocation planning (supporting the IT architects)
Preparing and filing various project documentation in a revision-safe manner
Monitoring deadlines and project progress (decommission tracking)
Preparing data using Office tools (Excel / Access)
Software: Microsoft Word 2003/2007 / Excel 2003/2007 (Pivot / VLookup, macros, etc.), Access 2003, PowerPoint, Outlook, Visio

Aug 2010 - Feb 2011

7 months

Supporting the department and division management of the IT / data processing infrastructure division

LVM

Organizational project involvement in terms of project planning and controlling in the host environment (increasing high availability)
Mapping communication matrices of different teams and developing and implementing optimizations/standardizations (including renewing review and reporting culture)
Developing organizational structure concepts (organization chart) and drafting restructuring proposals
Compensating temporary staffing shortages in division leadership (supporting department, division, and team leaderships)
Coaching team and project leaders. Innovating the communication culture
Business analysis, workflow visualization, modeling, and mapping for implementation in a newly implemented ticketing tool (JIRA)

Nov 2009 - Jun 2010

8 months

Team support in the transnational Client Office (Account Management)

AXA Tech Nordeuropa

Similar responsibilities as in the Client Office Germany, but in a transnational client environment within a cross-border department (>50% English)
Revising and globally standardizing contractual and billing relationships within the global group
Recording and globally reconciling cash flows under VAT aspects
Implementing international IT services
Preparing and visualizing project and operational data of the entire organization from various competing data sources to create meaningful project, financial, and operational review board materials, focusing on manageability of workloads and the annual budget, detailed by projects, skill groups, and clients. Identifying and presenting notable developments and inconsistencies in a multi-project environment (Excel / PowerPoint / Perform)
Planning, moderating, documenting, and follow-up of customer, regular, departmental, escalation, and project meetings
Software: Word / Excel 2003/2007 (Pivot / VLookup, macros, etc.), PowerPoint, Outlook, Visio, MS Project, HP Perform, CA USP6/USP11

May 2008 - Oct 2009

1 year 6 months

Team support in the Client Office Germany (Account Management)

AXA Technologie Services GmbH GE

Preparing and visualizing project and operational data of the entire organization from various competing data sources to create informative project, financial, and operational review board materials, focusing on workload manageability detailed by projects, skill groups, and clients. Identifying and presenting notable trends and inconsistencies in a multi-project environment (Excel / PowerPoint / ITG / Perform)
Creating and maintaining the department's internal open issues list, tracking the respective task updates
Escalation in coordinating internal and external staff (monitoring, escalation, and quality assurance of individual tasks, VIP support)
Project lead in implementing new services in the organization (eliciting the customer's business requirements - defining objectives / designing process flows / visualizing workflows / revision-safe modeling of workflow tasks / implementing processes)
Negotiating with vendors and providers regarding services, schedules, and identification of SLA-critical elements
Coaching project managers on PM approaches for planning, execution, and controlling projects
Project controlling, administering budgets (consulting services; software purchase, provisions, etc.)
Coordinating and redesigning the evaluation process
Planning and conducting training and demonstration events for a high-end videoconferencing system (Cisco CTS 3000)
Planning, moderating, documenting, and follow-up of customer, regular, departmental, escalation, and project meetings
Software: Word / Excel 2003/2007 (Pivot / VLookup, macros, etc.), PowerPoint, Outlook, Visio, MS Project, Mercury ITG, HP Perform, CA USP6/USP11

Jun 2007 - Mar 2008

10 months

Operational management of telecom operations

Gothaer

Coordination of operational activities (defining objectives, planning and organizational tasks)
Coordination of internal and external staff (qualification, assignment and quality assurance of individual tasks / controlling, SLAs)
Designing department-wide call flows in the corporate network (AVAYA / VOIP / approx. 50 VPNs)
Troubleshooting in case of disruptions (crisis management / escalation)
Planning, facilitating, minute taking and follow-up of regular, departmental and project meetings
Planning, facilitating and follow-up of workshops and presentations with clients or project teams
Effort estimates for client inquiries / projects
Planning, managing and quality assurance of business-critical projects (site relocation, upgrades, etc.)
Creating and maintaining project plans and documentation (baselining)
Module responsibility in the context of an ITR emergency drill
Support during several power shutdowns at the head office location and remote sites

Jan 2007 - May 2007

5 months

Sub-project lead in stage III of the TKH project (telecommunications harmonization) (VOIP / AVAYA)

Gothaer

Planning and execution of the rollout in an independent capacity (scheduling coordination with client, vendor and service providers - goal setting; creating the rollout plan, overseeing the rollout, preparing documentation and subsequent handover to operations)
Planning, facilitating and follow-up of workshops and presentations with clients or project teams
Troubleshooting in case of potential schedule delays or non-performance by the manufacturer or service provider (crisis management / escalation)
Planning, facilitating, minute taking and follow-up of regular and project meetings
Quality assurance of the installations
Project budget control
Monitoring deadlines and SLAs
Configuration design
Communication with manufacturer (AVAYA), providers / carriers (Telekom / ARCOR / Netcologne) and vendors (DAMOVO etc.)
Software: Microsoft Project 2002 / Word 2003 / Excel 2003 (pivot tables / VLOOKUP, macros etc.), PowerPoint, Lotus Notes

Aug 2006 - Dec 2006

5 months

Project management support in stage II of the TKH project (telecommunications harmonization) (VOIP / AVAYA)

Gothaer

Project assistance (planning and organizational tasks)
Planning, facilitating, minute taking and follow-up of regular and project meetings
Coordination of external staff / vendors (assignment and quality assurance of individual tasks / acceptance)
Quality assurance of rollouts at larger sites
Troubleshooting in case of non-fulfillment of agreed services by the manufacturer, vendor, provider / carrier (crisis management / escalation)
Planning, facilitating and follow-up of workshops and presentations with clients or project teams
Collaboration in project planning
Monitoring deadlines and SLAs
Controlling
Data preparation with Office tools (Excel / Access)
Software: Microsoft Project 2002 / Word 2003 / Excel 2003 (pivot tables / VLOOKUP, macros etc.), Access, PowerPoint, Lotus Notes

Sep 2005 - Jul 2006

11 months

SME support

Project management, planning, controlling and partial implementation of various small projects in the regional SME sector.
Creating and maintaining project plans and documentation.
Planning, facilitating and follow-up of workshops and presentations with clients, vendors or project teams
Monitoring deadlines and budget
Independent management and acquisition
Coordination of staff and companies.
Software: Microsoft Project 2002 / Word 2003 / Excel 2003 (pivot tables / VLOOKUP, macros etc.), PowerPoint

Jan 2005 - Aug 2005

8 months

Custom development of publishing software

Mittelrhein – Kurier

Coordination, contribution to the detailed technical concept.
Creating an FFK according to client requirements
Evaluating commercial solutions and customization options
Planning a custom development.
Planning, facilitating, minute taking and follow-up of meetings
Monitoring deadlines and budget
Software: Microsoft Project 2000 / Word 2002 / Excel 2002 (pivot tables / VLOOKUP, macros etc.), PowerPoint

Jul 2004 - Dec 2004

6 months

Sub-Project Lead Online Image Magazine

Nikilin.DE

Planning and controlling of the sub-project.
Creating and maintaining project plans and documentation.
Resource planning.
Independent management of procurement processes.
Coordination of internal and external staff.
Planning, facilitating, documenting, and follow-up of meetings and workshops.
Monitoring deadlines and budget.
Software: Microsoft Project 2000 / Word 2002 / Excel 2002 (pivot / VLOOKUP, macros, etc.), PowerPoint

Jan 2004 - Jul 2004

7 months

Project Freight Forwarding Software Solution + Custom Requirements

Coordination, contribution to the detailed specifications.
Creating a detailed functional specification according to customer requirements.
Creating and maintaining project plans and documentation.
Planning, facilitating, documenting, and follow-up of meetings.
Evaluating off-the-shelf solutions and adaptation possibilities.
Planning of a custom development.
Software: Microsoft Project 2000 / Word 2002 / Excel 2002 (pivot / VLOOKUP, macros, etc.), PowerPoint

Apr 2003 - Feb 2004

11 months

Germany

DMS/ECM – Scalable DMS System for Advisory Offices

Lohnsteuer Hilfe-Ring Germany e.V.

Coordination, planning, and controlling.
Planning, facilitating, documenting, and follow-up of meetings and workshops.
Cost-optimized custom development using standard software components.
Integration of the tax consulting software solution.
Software: Microsoft Project 2000 / Word 2002 / Excel 2002 (pivot / VLOOKUP, macros, etc.), PowerPoint, ELO office 5.0

Jan 2003 - Mar 2003

3 months

Project for Automated Form Recognition at the Indexing Workstation

Project planning, implementation, and quality assurance.
Implementation and performance testing at the scanning station.
Input implementation, integration into existing software solution.
Hardware: IBM PCs, Bell & Howell, Hewlett-Packard.
Software: Microsoft Project 2000 / Word 2002 / Excel 2002 (pivot / VLOOKUP, macros, etc.), Microsoft Visual Basic 6, Windows 2000 Professional, Kofax, ELO office 5.0, Hummingbird OCR

Jul 2002 - Dec 2002

6 months

Sub-Project Lead in the project 'Introduction of PrintCom – Word Solution'

Postbank - Systems

Sub-project lead – planning and control.
Defining objectives, project briefs, environment and stakeholder analysis, risk analysis.
Budget and resource planning (IC).
Project plan, project-related documentation – creation and maintenance.
Monitoring deadlines and budget.
Integration of the sub-project into the main DMS overall project (synchronizing project planning and creating standardized interface definitions).
Planning, facilitating, documenting, and follow-up of meetings, workshops, and presentations with the client or project teams.
Troubleshooting in case of potential schedule shifts or in case of missed deliverables by developers or vendors (crisis management / escalation).
Independent management of procurement processes.
Coordination of internal and external staff.
Software: Microsoft Project 2000 / Excel 2002 (pivot / VLOOKUP, etc.)

Sep 2001 - Jun 2002

10 months

PMO in the "Optimization of Investigations" project

Postbank

Project assistance (planning and organizational tasks)
Working on process analysis and concept, creating and maintaining a project plan
Planning, moderating and follow-up of meetings, workshops and presentations with the client or project teams
Monitoring deadlines and budget
Troubleshooting in case of possible deadline delays or missed deliveries by developers or suppliers (crisis management / escalation)
Customizing search software using a scripting language (like VBA)
Preparing (planning, coordinating) and delivering individual training for the nationwide rollout of the software
Software: Microsoft Project 2000 / Excel 2002 (pivot tables / VLOOKUP etc.)

Jan 2001 - Aug 2001

8 months

PMO in the SWIS project (nationwide garnishment database) (Oracle Forms on Oracle DB)

Postbank

Project assistance (planning and organizational tasks)
Working on process analysis and concept, creating and maintaining a project plan
Creating and maintaining project plans and documentation
Planning, moderating, taking minutes and follow-up of regular and project meetings
Monitoring deadlines and SLAs
Quality assurance of the SWIS application (Test Director)
Sole responsibility for consolidating the correspondence templates of the Postbank garnishment department
Developing smart Word documents for interactive control of Oracle Forms in Microsoft Office, coordinating and providing customer correspondence in the Oracle Forms application (Microsoft Office 97 - VBA, OLE automation)
Organizing and coordinating the nationwide roll-out of the SWIS application at 5 locations during live operation (MS Project 98 / 2000)
Contributing to the concept and development of a central output management - printing via the Postbank printer network (BS2000)
Software: Microsoft Project 98 / Microsoft Excel 95

Jun 2000 - Dec 2000

7 months

Project assistant in the SWIS'97 projects at Postbank - garnishment applications (Microsoft Access 97 frontend on Oracle DB)

Postbank

Project assistance (organizational tasks)
Working on process analysis and concept
Creating and maintaining a project plan
Planning, moderating, taking minutes and follow-up of regular and project meetings
Monitoring deadlines
Sole responsibility for consolidating the correspondence templates of the Postbank garnishment department
Developing and providing smart Word documents (customer correspondence) for interactive control in the Microsoft Access application based on Microsoft Office 97 - VBA
Performance optimization of Word documents
Contributing to the concept and development of a scanner interface (hardware ranking)
Software: Microsoft Project 98 / Microsoft Excel 95