Ralph Geiger - various small testing projects

Hemer, Germany

Experience

Aug 2023 - Present

2 years 6 months

various small testing projects

subproject management
manual testing (Jira, Confluence, MS 365, XRay)
test design
test environment management
concept creation
release management, support and control of deployments
documentation and reporting
error analysis/tracking

Apr 2022 - Jul 2023

1 year 4 months

test manager, test analyst, mobile app tester, subproject manager, defect manager

Bitmarck Holding GmbH

basic, smoke, and regression tests
tests for new app releases to approve them
tests for new component releases to approve them
test case creation and their extension and adaptation for new releases
test design and test plan creation
defect management
communication and coordination with business departments, technical teams, and development
support and collaboration in UI/UX design
participation in release meetings and active advising of responsible parties
advising, support and control of deployments

Dec 2021 - Apr 2022

5 months

service management consultant

Hessische Zentrale für Datenverarbeitung

assessment of the currently used procedure
documented specifics and deviations in the police, justice, and Hessian parliament departments
defined general and access-method-specific prerequisites
developed a concept for the future approach to process standardization in two phases

Nov 2021 - Nov 2021

1 month

Consultant

Neovia Germany GmbH

creation of a test concept for introducing a new logistics system and replacing the existing legacy system
creation of a training concept
creation of a release concept

Aug 2020 - Jun 2021

11 months

Technical implementation coordinator and subproject manager

Hessische Zentrale für Datenverarbeitung

subproject management and collaboration in process definition and implementation as part of the Online Access Act rollout for HZD projects
advising on release implementations with project and process owners
notification procedure for care and nursing facilities
operating cost funding for daycare centers
anti-money laundering prevention
export of medical devices

Oct 2017 - Apr 2020

2 years 7 months

Test and Quality Manager, Customer Support, Release Manager, Subproject Manager, Defect Manager

Avaya Deutschland GmbH

Create a user and administrator guide for the AOK customer portal
Lead quality management according to ITIL guidelines
Review and test the user interface design
Member of Avaya's QoS team
Create and review test cases
End-to-end tests: phone system→devices→customer portal software
Bug analysis/tracking and coordination of fixes
Support AOK Hessen, kubusIT, AOK Systems and AOK RPS with tests and technical questions
Manage bug reports (Jira) and coordinate between end customers, Avaya project management and software development
Change, defect, deployment and release manager for new releases (2–3 week intervals)
Test environment management
Gather customer requirements and coordinate with development and project management
Migrate and adjust test data via SQL queries
Provide 2nd level support for the service
Create custom test plans for the AOK clients

Apr 2016 - Jan 2017

10 months

Test Manager and Subproject Manager

British Telecom

Prepare and organize test cases from different areas of responsibility
Manage test execution with BT and CoBa testers
Conduct and support individual tests up to end-to-end tests
Maintain test cases in HP Quality Center
Plan, manage and control the four test phases according to ITIL guidelines
Document test execution and defects, and handle defect management
Revise test cases in coordination with the customer
Create a test plan
Manage test environments
Monitor and document bug fixes and organize retests
Manage releases after bug fixes and oversee deployments
Organize daily test execution schedule for preliminary tests
Contribute to creating the test concept and test plan
Provide daily status reports and moderate test meetings
Weekly reporting on test progress
Review test cases before and after testing
Manage and evaluate performance analyses and tests

Feb 2016 - Mar 2016

2 months

Project Manager

WTG Westfälische Telefongesellschaft

Manage the replacement of network and telecommunication components (Avaya AURA) in the data center at Lufthansa Cargo Future in Hahn and Mouscron
Record and update the current system state
Coordinate the installation of new components
Handle release and deployment management and support the rollout

Dec 2015 - Feb 2016

3 months

Project Manager

First Data Deutschland GmbH

Coordinate the network migration from Frame Relay to MPLS at AT&T Circuits
Align release schedules with First Data customers in Ireland, the UK, Italy, Dubai and Saudi Arabia

Sep 2015 - Oct 2015

2 months

Technical Project Manager

Sage Software GmbH

Document the hardware of the existing video conferencing system at the Frankfurt site (Cisco WebEx)
Organize and support the FY 2016 kickoff via WebEx across seven locations
Technical discussions and tests with the external service provider PGi on possible release timelines
Organize an alternative solution for the sound system at the Frankfurt site
Explore an alternative solution with Cisco TelePresence

Apr 2014 - Sep 2015

1 year 6 months

Technical Project Manager

WTG Westfälische Telefongesellschaft

IT/telecommunications audit at Kabel Deutschland GmbH: recording and documenting the IT/telecom infrastructure and organizational policies
creating recommendations
creating a communication diagram for the new telecom environment at Sheraton Hotels
subproject management for Applications & Integrations in the IT-Exchange project of Eplus Customer Services: installation and configuration of the CTI software Avaya Interaction Center, coordination of the Avaya SAP connector, integration of external applications
IP and hostname design for about 80 systems
design specifications for the SAP, Kubis and Shrimps subprojects
release management for the NICE call recording system
definition and implementation of legal call recording rules
creating communication matrices and firewall rules
test environment and test management for system, integration and user acceptance tests
coordination of error analysis and correction
creating user and technical documentation
user administration for NICE and AIC via LDAP

Jul 2013 - Dec 2013

6 months

Technical Consultant

Kreditanstalt für Wiederaufbau

analysis of the planned infrastructure for two major projects in a client/server and IBM mainframe environment
deriving and designing test environments
contributing to the target description for pre-production and system integration test environments
designing a questionnaire to determine test system requirements
consolidating analysis results from the architecture board

Mar 2012 - Mar 2013

1 year 1 month

Technical Project Lead, Maintenance and Product Owner

ING-DiBa AG

gathering functional and technical requirements for the new NICE call recording system
architecture design for production, pre-production and development environments
integration into existing environments
creating the IT concept with business departments
leading and managing release management with IT teams (Windows, datacenter, network, security, voice, storage)
connecting to Avaya AURA Communication Manager
designing and implementing security measures (network design, firewall settings, redundancy, load balancing)
defining and implementing legal call recording rules (BaFin/MiFID)
creating and reviewing the test concept
planning, organizing and supporting load and performance tests
test environment management and technical tests (HP Quality Center)
test management for business user tests
support for LDAP/AD integration
error analysis and tracking
rollout planning and execution
creating user documentation for call search and playback
training and onboarding new employees
system maintenance for Avaya Interaction Center, Verint call recording, Avaya Enablement Server, PBX configuration
incident and problem management
planning and executing releases

Jan 2011 - Dec 2011

1 year

Systems Engineer Release and Configuration Management

Deutsche Telekom Products & Innovation

planning and monitoring rollouts for cross-system projects and releases
analyzing and visualizing the data center infrastructure
coordinating decommissioning and upgrades of outdated system environments (hardware, OS, middleware)
technical subproject management in the “Videomeet” project: system architecture, system setup, requirements, documentation, tests
supporting the creation of changes and rebuilding the web conferencing system
interface to license management, application management, operations, quality management, T-Systems
organizing load balancer configurations, network activations, database installations, access permissions, DNS
maintaining the monitoring manual for VoIP support systems
technical support for IPv6 rollout
project management for “IVR-based authentication”

Apr 2009 - Dec 2010

1 year 9 months

Systems Engineer Voice Value-Added Services

DB Systel GmbH

technical subproject management in the area of value-added services in the Deutsche Bahn project “corporate-wide VoIP”
designing, setting up and deploying the value-added services in the test data center
component integration: voicemail (Cycos mrs), announcement service (IVR), unified messaging, CTI Click2Call, VoIP softphone, Meetingplace, Sametime integration
gathering requirements and connecting to Cisco CallManager
project tracking
executing acceptance-relevant system tests
test environment management
architecture and system design of the voicemail system for 40,000 users
user integration via LDAP/AD
coordinating departments and suppliers as release manager
supporting the pilot phase and field test
creating user and system documentation
introducing system processes in the “Telematic” environment
designing the corporate-wide voice user database

Dec 2003 - Jan 2004

2 months

IT Support and Consulting

Sogec Marketing GmbH

Definition of database descriptions
Creation of statistical evaluations
IT consulting during project execution

Oct 2003 - Apr 2004

7 months

IT Consultant

Allgemeine Deutsche Direktbank AG

Switching the communication interface of the CTITalent software to socket communication with adjustments to server and client modules
Designing and developing a CTI client application (C++) for transferring calls within the call center based on the Lucent CTI Server system CTITalent

Jun 2003 - Dec 2008

5 years 7 months

Software Development and IT Project Management, Product-Owner

ING-DiBa AG

Architecture design for the CTI environment, migrating all components to data centers and centralizing telephone systems
Project tracking, requirements, budget calculation, tender support, hardware selection, software upgrade preparation
Creation of IT concepts and extensive system and user documentation
Test management and conducting functional and technical tests
Architecture and implementation of Avaya Interaction Center, Avaya Contact Store, Avaya Enablement Services
Architecture and implementation of test environments for all CTI systems
Coordination of interfaces to UNIX, Windows, databases, security, SAN
Consulting on CTI integration of the customer dialogue application and Siemens IVR
Business analysis and UI design consulting
Definition of OCX interfaces for softphone integration and LDAP/AD integration
Specification of proprietary SNMP and monitoring processes for AIC
Definition of statutory call recording rules according to BaFin
Central point of contact for CTI questions and ITIL implementation

Jan 2002 - Oct 2004

2 years 10 months

Service, Support and Further Development for CTITalent

Avaya Deutschland GmbH

Jan 2002 - Jun 2003

1 year 6 months

IT Consultant

Entrium Direct Bankers AG

Various CTI and IT support as well as error analysis, system and configuration checks

Jan 2002 - Mar 2002

3 months

Software and Hardware Architecture Design; Product Owner

Westfälische Provinzial Versicherung AG

Development of client software to display queue and agent status information (Avaya Definity, Windows NT)
Development of a server program for online and historical daily data access via socket and ODBC on Avaya CMS
Development of a client program for graphical and text display of daily data for the entire call center
Creation of user and system manuals

Jul 2001 - Dec 2001

6 months

Project Manager

Sikom Software GmbH

Establishment of the Darmstadt site: planning, procurement, and installation of the infrastructure
Project management for introduction and installation of the VoiceMan speech recognition software at DAK
Integration with a Nortel Meridian PBX system
Requirements engineering and UI design for the DAK helpdesk frontend
Management of software development, troubleshooting, quality management
Crisis management and creation of specifications, user documentation, and system manual

Jan 2001 - Jun 2001

6 months

Project Manager

Authensis AG

Specification of a license management system for the Authensis ACD Achat system
Specification of an email adapter for intelligent distribution of emails into the Achat system
Support for building and expanding the infrastructure and introducing CVS

Sep 1997 - Dec 2000

3 years 4 months

Senior Software Engineer

Lucent/Avaya Technologies Professional Services

Project management, specification, and implementation of a CTI server system for Comdirect Bank AG: voice response, call recording, Lucent Definity G3x PBX, frontend applications, API specification
Team leadership (5 staff)
Further development into a cross-site CTI server system
Presales and project management of integration at Comdirect Kiel, Comdirect Paris, Commerz Service Essen, Commerzbank Frankfurt, ADCB Frankfurt and Hanover, Entrium Nuremberg
Conducting CTI workshops at Stadtsparkasse Köln, Postbank Bonn, Prompter AG, Swisscom AG
Specification of a Java softphone
Training and onboarding of new employees
Sales and presales support

Jul 1995 - Aug 1997

2 years 2 months

Software Development Engineer

Triple C GmbH

Development of internal department coding guidelines
Specification and implementation of a report generator in Borland C++ for Siemens HiCom 300 ACD data
Extension to ACD V2.5 as ReportView

Nov 1992 - Jun 1995

2 years 8 months

System Engineer

LH Integration

Development and further development of an external ACD for Siemens HiCom ICD/2 on IBM OS/2 in C++
Specification and implementation of server and client components, tools, and libraries
Interface between ICD and IVR with automatic generation of multilingual text files
Development of programming guidelines and support of the QA team
Project management

Mar 1988 - Nov 1992

4 years 9 months

System Engineer

CAP GEMINI Deutschland GmbH / CAP GEMINI SCS BeCom GmbH / CAP debis BeCom GmbH

Specification and implementation of a test system for the real-time multitasking operating system SRE/86 (PC/AT, DOS, Turbo Pascal, MS Pascal, MS assembler)
Implementation of a multitasking application to demonstrate SRE/86 with control of 3 robot arms
Specification and implementation of the INTERGRAF software package for collecting, analyzing, and graphically presenting measurement data
Development of a test suite for X.21 data terminal equipment (NET1)
Project management, planning, specification, and implementation of an evaluation system for INTERGRAF
Development of mobility management software for a GSM mobile station in the D1 network