Ralph Geiger
Test Engineer
Experience
Aug 2023 - Present
1 year 7 monthsTest Engineer
Independent
Diverse small projects in testing area:
- Subproject management
- Manual testing (Jira, Confluence, MS 365)
- Test design
- Concept creation
- Documentation and reporting
- Error analysis and tracking
Apr 2022 - Jul 2023
1 year 4 monthsTest Manager, Test Analyst, Mobile App Tester
Bitmarck Holding GmbH
Testing functionality of electronic patient record (ePA) app for iOS and Android mobile devices as well as Windows and MacOS desktop applications:
- Basic, smoke and regression tests
- Tests for new app releases for approval
- Tests for new component releases for approval
- Test case creation and adaptations for new releases
- Test design and test plan creation
- Defect management
- Communication and coordination with business departments, technical areas and development
- Support for product design
Tools: Confluence, Jira, Teams, Windows, MacOS, Android, iOS
Dec 2021 - Apr 2022
5 monthsService Management Consultant
Hessische Zentrale für Datenverarbeitung
Created standardized processes for reporting and handling loss/theft of security-relevant access means:
- Notebooks/tablets
- Smartphones
- VPN tokens
- Secure boot sticks
- User credentials
Activities:
- Assessment of current procedures
- Documentation of special cases in police, justice and state parliament departments
- Definition of general and access-specific requirements
- Creation of concept for future standardized procedures in two stages
Tools: Skype, Word, Excel
Nov 2021 - Nov 2021
1 monthConsultant
Neovia Germany GmbH
Short project:
- Creation of test concept for introduction of new logistics system and replacement of existing legacy system
- Creation of training concept
Aug 2020 - Jun 2021
11 monthsTechnical Implementation Coordinator and Subproject Manager
Hessische Zentrale für Datenverarbeitung
Subproject management and process definition for implementing the Online Access Act for projects:
- Notification procedures for care facilities
- Operating cost funding for daycare centers
- Money laundering prevention
- Export of medical products
Tools: Sharepoint, Skype, Word, Excel
Oct 2017 - Apr 2020
2 years 7 monthsTest and Quality Manager, Customer Support, Release Manager
Avaya Deutschland GmbH
For AOK's new telecommunications environment redesign:
- Created user and administrator manual for customer portal
- Lead quality management for new customer portal software according to ITIL standards
- Review and testing of UI design
- Member of Avaya QoS team for customer portal
- Creation and review of test cases
- End-to-end tests telecom system->endpoints->portal software
- Error analysis/tracking and fix coordination
- Support for AOK Hessen, kubusIT, AOK Systems and AOK RPS for tests and technical questions
- Defect management in Jira and coordination between customers, project management and development
- Change and release management for new releases (2-3 week cycle)
- Gathering customer requirements and coordination with development regarding feasibility and budgeting
- Migration of production data to test data
- SQL query modifications of test data for test scenarios
- 2nd level service support
- Support for various AOK clients as test manager
- Creation of individual test plans
Tools: Jira, Confluence, Sharepoint, Slack, Trello, HeidiSQL
Apr 2016 - Jan 2017
10 monthsTest Manager
British Telecom
Responsible test manager for Commerzbank 'Connected' project: Replacement of complete voice infrastructure including all peripheral interfaces at all Commerzbank locations worldwide (>50,000 users).
New systems included:
- CISCO Unity Call Manager clusters
- CISCO Jabber
- Presence solutions
- Verint Voice Recording
- WebEx integration
- Video Conferencing
- Trading integration
- Call Center integration
Responsibilities:
- Prepare and organize test cases from different areas
- Control test execution with BT and CoBa testers
- Execute and support tests (single tests to E2E)
- Maintain test cases in HPQC
- Plan and control test phases according to ITIL
- Document test execution and defects
- Test case adjustments with customer
- Create test plan
- Monitor defect resolution
- Organize daily test schedule
- Support test concept creation
- Daily status reports
- Lead test meetings and status calls
- Weekly progress reporting
- Evaluate test cases
- Control performance analyses
Tools: HP Quality Center, Word, Excel
Feb 2016 - Mar 2016
2 monthsProject Manager
WTG Westfälische Telefongesellschaft
Managed network and telecom component (Avaya AURA) replacement at Lufthansa Cargo Future in Hahn and Mouscron:
- Analysis and revision of current state
- Coordination of new component setup
- Planning and supporting rollout
Tools: Word, Excel
Dec 2015 - Feb 2016
3 monthsProject Manager
First Data Deutschland GmbH
Network migration from Frame Relay to MPLS at AT&T Circuits for 13 First Data customers in Ireland, UK, Italy, Dubai and Saudi Arabia
Tools: Word, Skype
Sep 2015 - Oct 2015
2 monthsTechnical Project Manager
Sage Software GmbH
- Documentation of existing videoconferencing hardware (Cisco WebEx) at Frankfurt location
- Organization of FY 2016 kickoff via WebEx across 7 locations
- Technical discussions and tests with external provider PGi
- Organization of alternative sound system solution
- Analysis of Cisco Telepresence alternative
Tools: Word, Excel, WebEx Videoconference
Summary
As a seasoned Test Engineer, I bring a wealth of experience in managing diverse testing projects across various industries. My expertise spans manual testing, test design, and error analysis, with a strong proficiency in tools like Jira, Confluence, and MS 365. I have a proven track record in leading test management and defect management, ensuring high-quality outcomes for mobile and desktop applications.
At Bitmarck Holding GmbH, I played a crucial role in testing electronic patient record apps, executing basic, smoke, and regression tests, and managing communication between business and technical teams. My experience extends to creating standardized processes for security-related incidents and developing test concepts for logistics systems.
I have successfully coordinated large-scale projects, such as the voice infrastructure replacement for Commerzbank, and managed network migrations for global clients. My technical acumen is complemented by a PRINCE2 certification, ensuring structured and efficient project delivery.
Languages
German
Native
English
Advanced
French
Advanced
Education
Oct 1984 - Jun 1987
Fachhochschule Köln, Abt. Gummersbach
Diplom Wirtschaftsinformatiker · Wirtschaftsinformatik · Germany
Oct 1982 - Jun 1984