Thomas M.
Consultant, Systems Administrator, IT Analyst for TM-IT Services clients
Experience
Jan 2025 - Present
8 monthsLautertal, Germany
Consultant, Systems Administrator, IT Analyst for TM-IT Services clients
Thomas Martini IT-Services
- Analysis/audit of the current situation in-house or at clients
- Planning IT infrastructure
- Advising on new hardware purchases and migration plans
- Planning and managing the IT budget
- Configuring and supporting IT hardware on Windows 7, 8.x, 10, and macOS
- Reviewing and updating documentation with GDPR in mind
- Analyzing and, where needed, expanding the technical and organizational measures required by GDPR and BDSG
- Training staff
- Training in AI assistant consulting
- Cybersecurity with AI
- Recording the current state
- Planning the target state
- 2nd/3rd level support C/S/N
- Technical environment: Exchange Administration, Active Directory, MS Server 2016 R2, MS Server 2022, MS SQL Developer, MS SQL, Visual Studio 2013+, Tivoli Monitoring, Tivoli Remote, TeamViewer, weclapp CRM Solution, RA-Micro, IT Compliance, Citrix, Ultra Edit, SCCM, Windows XP-11, Office 2010-M365, VPN Solutions, Lexware Solutions, OKI Management Solutions, LogMyTime, SAGE systems
Jan 2025 - Jun 2025
6 monthsMömbris, Germany
Project Manager, Business Analyst
Combustion Technology GmbH
- Windows 10 to Windows 11 migration – project management
- Planning and coordinating user audits to capture the hardware and software landscapes
- Carrying out audits followed by evaluation, consolidation, and analysis of software components
- Gathering and analyzing business requirements to ensure compatibility between applications and the new operating system
- Analyzing and documenting compatibility issues and resolving them on Windows 10 and Windows 11
- Creating business impact analyses to prioritize critical applications and systems
- Responsible for 1st, 2nd, and 3rd level support during the migration phase
- Developing and implementing a deployment and rollout plan in line with the bank's strategic planning
- Managing the project flow using agile methods with Jira, including ticket management and logistics coordination
- Regular reporting to stakeholders and coordination with IT leaders and business units
- Technical environment: business analysis, Jira, Confluence, incident, request, and change management, Active Directory, QNAP server systems, UltraEdit, SCCM, Windows 10/11, Microsoft 365, TeamViewer, wende.interactiv systems, agile methods (Scrum/Kanban), ITIL-based processes
Jan 2020 - Dec 2024
5 yearsFrankfurt, Germany
Business Analyst (primary), subproject lead (secondary)
Commerzbank AG
- Requirements analysis and survey of the current system landscape to identify standardizable hardware and software components
- Conducting and evaluating user audits to capture technical and functional requirements
- Deriving functional and non-functional requirements for the nationwide IT rollout
- Consolidating and standardizing the software landscape considering regulatory requirements and IT compliance
- Creating functional designs and migration strategies in collaboration with business units and IT
- Carrying out and supporting user acceptance tests (UAT) in branches and back office
- Analyzing and documenting issues on Windows 10 and developing sustainable solutions
- Close coordination with inclusion teams to integrate accessible IT solutions
- Responsible for 1st, 2nd, and 3rd level support during the rollout phase
- Team and resource planning in line with the overall rollout schedule
- Managing the project with agile methods using Jira, including ticket management and logistics coordination
- Contributing to the identification and implementation of AI-based automation solutions in the rollout process
- Technical and methodological environment: business analysis, Jira, Confluence, incident, request, and change management, Active Directory, Windows Server 2008 R2/2012 R2, MS SQL Server, Visual Studio 2015+, Tivoli Monitoring & Remote, HP Service Manager, IT compliance, Citrix, UltraEdit, SCCM, Windows 10, Office 365, Oracle, Unix, agile methods (Scrum/Kanban), ITIL-based processes, AI automation
Oct 2016 - Dec 2019
3 years 3 monthsFrankfurt, Germany
Senior Application Operations Manager, Compliance Application Specialist, Business Analyst
Commerzbank AG
- Compliance application operations – international operations (Actimize, Microsoft PDW)
- Responsible for stable and high-performance operation of complex compliance applications in an international environment (NICE Actimize, Microsoft PDW)
- Conducting requirements analyses in close cooperation with business units (e.g., securities compliance) to optimize existing applications and processes
- Functional and technical support of the Actimize modules (AML, SAM, CDD, WLF, KYC, CTF)
- Collaborating on the further development of compliance applications while meeting legal and regulatory requirements (e.g., MaRisk, BaFin, FATF)
- Creating technical designs for migration and optimization projects, including feasibility checks and effort estimation
- Operating, maintaining, and migrating Microsoft Parallel Data Warehouse (PDW) in a compliance context
- Analyzing and documenting operational incidents and deriving sustainable improvement measures
- Managing and continuously improving operational processes based on ITIL processes (incident, problem, change)
- Acting as interface between application operations, infrastructure, and business units to ensure regulatory compliance and efficiency
- Supporting audits and internal/external reviews in the context of IT compliance
- Technical and methodological environment: business analysis, NICE Actimize (AML, WLF, CTF, SAM, CDD, KYC), Microsoft PDW (Parallel Data Warehouse), Active Directory, CyberArk, Windows Server 2012 R2, MS SQL Server, Visual Studio 2015+, Tivoli Monitoring & Remote, HP Service Manager, IT compliance, change management, Citrix, UltraEdit, UC4 (Automic), SCCM, Windows 7/10, Microsoft Office 2010/365, Factiva, Oracle, Unix, ITIL
Dec 2014 - Dec 2015
1 year 1 monthFrankfurt, Germany
Authorization Management Consultant
Commerzbank AG
- Analyzing, designing, and implementing finance business processes as part of defined projects and subprojects (national and international)
- Acting as a link between business units, IT, and compliance – supporting the development of processes and applications
- Enhancing and maintaining SAP authorization management with a focus on security requirements, especially for corporate audit and compliance guidelines
- Introducing a new role-based entitlement model based on job functions (instead of the previous cost center logic)
- Conceptual support and implementation of the SAP OM entitlement model within organizational management
- Supporting internal and external audits (including cybersecurity topics)
- Establishing system and process responsibilities within the finance area
- Technical environment: SAM Jupiter, SAP OM, role concepts for file servers & applications, Tivoli, Office 2010, PowerPoint, change management, Scrum, Windows XP/7
Jan 2010 - Dec 2024
15 yearsFlorstadt, Germany
Consultant, System Administrator, IT Analyst for clients of SiNetCon GmbH
SiNetCon GmbH
- Analysis / audit of the current situation in-house / at clients
- Planning IT infrastructure
- Consulting on new hardware purchases and migration planning
- Planning and managing IT budget
- Configuration and support of IT hardware on Windows 7, 8.x as well as 10 and Mac OS
- Checking and updating documentation also with regard to GDPR
- Analyzing and, where necessary, expanding the technical and organizational measures required by GDPR and BDSG
- Training employees
- Recording the current state
- Planning the target state
- 2nd/3rd Level Support C/S/N
- Cybersecurity
- Technical environment: ADDISON, Exchange Administration, Active Directory, SBS 2011, MS Server 2008 R2, MS Server 2016, MS SQL Developer, MS SQL, Visual Studio 2013+, Tivoli Monitoring, Tivoli Remote, TeamViewer, weclapp CRM Solution, RA-Micro, IT Compliance, Citrix, UltraEdit, SCCM, Windows XP-11, Office 2010-2019, VPN Solutions, Lexware Solutions, OKI Management Solutions, LogMyTime
May 2008 - Dec 2014
6 years 8 monthsBad Homburg, Germany
Windows 7 rollout, 2nd/3rd level support, bank migration, Service Control CSI, employee training
Hewlett Packard GmbH
- End customers: Commerzbank AG, EON
- Project management
- 3rd level support
- Support in a global migration of the client operating system from Windows XP 32-bit to Windows 7 64-bit
- Support in implementing a central management solution as a global software distribution tool
- Increasing virtual applications
- Testing international applications on Windows 7
- Sub-project work on ThinClient implementation in the New Work concept
- Escalation management
- Analyzing and reporting on the implementation of escalation measures, as well as escalation and de-escalation management of incidents and requests – New Work concept
- PullPrint rollout
- Support for real-time trading systems (Reuters 3000 extra / Dealing, EBS, Bloomberg, Front Arena, Eurex / Xetra)
- Troubleshooting hardware and software errors, supporting users with issues on IT components and IPC phones
- Ordering, testing, acceptance and documentation of software packages
- Organizing and executing moves as a relocation coordinator
- Training internal employees
- Active Directory (AD) user support
- Technical environment: incident, request and change management, Active Directory, MS Server 2003, MS Server 2008 R2, MS Office 2003-2010, Tivoli, Logistics, Murex, Reuters, Xetra, Clearstream, Datev, Bloomberg, HP JetAdmin, Citrix Management Console, Citrix, VMWare, Windows XP, Windows 7, Windows 8, ITIL, Rumba, Host Mainframe, SharePoint, escalation management, HP Service Manager, HP Service Center, Remedy, MS SQL
Nov 2005 - May 2008
2 years 7 monthsFrankfurt, Germany
Windows XP migration, CommWin IB rollout
Commerzbank AG
- Preparation / planning of user audits
- Conducting user audits to capture the hardware and software used
- Consolidation of the software in use
- Setting up and cabling of test workstations in trading
- User acceptance tests in trading and back office including documentation and remediation of issues occurring under XP
- 1st, 2nd and 3rd level support
- XP and subsequently SP2 rollout
- Upgrading PC hardware (memory, graphics cards, burners, SCSI, second hard drive)
- Setting up trader PCs with up to 9 monitors each, including configuration of Way keyboards
- Setting up and maintaining video switch PCs
- Creating extensive documentation, instructions, tables and reports
- Troubleshooting hardware and software
- Installing software that was not packaged; setting up home office PCs and notebooks for VPN dial-in
- Technical environment: incident, request and change management, Active Directory, MS Server NT-2003, MS Office 97-2003, Tivoli, Logistics, Murex, Reuters, Xetra, Clearstream, Datev, Bloomberg, Windows NT, Windows XP, ITIL, Rumba, Host Mainframe, escalation management, CedCom, PC Anywhere, Perigrine Service Center, Access DB, SQL, Way keyboards, multi-monitor systems.
Summary
Business analysis: requirements analysis, functional design, process modeling (BPMN, UML), use cases, gap analysis, stakeholder management
Project management: classical (waterfall) & agile (Scrum, Kanban), project planning, milestone tracking, risk management, reporting
Compliance & regulation: IT compliance office – AML (Anti Money Laundering), CDD (Customer Due Diligence), KYC (Know Your Customer), WLF (White Label Fraud), CTF (Counter Terrorism Financing), SAM (Security Access Management)
Authorization management & IT security: role and entitlement concepts, least privilege, recertification, audit preparation, access control models (RBAC, ABAC)
Change & escalation management: change requests, release cycles, incident & problem management, communication with business units and audit
Authorization & access management: SAP (incl. SAP OM), HPSP, SAM Jupiter, Active Directory
Process modeling & analysis: ARIS, Signavio, Visio, BPMN 2.0, UML
Project & task management: JIRA, Confluence, MS Project, Trello, Azure DevOps
IT service & change management: ITIL, Tivoli, Remedy
Databases & BI: MS-SQL, MySQL, Oracle, PDW, Power BI
Operating systems & Office: Windows (3.1 – 11), Office (2.0 – M365), PowerPoint, Excel (incl. Pivot, VBA), SharePoint
AI & automation: initial experience integrating AI tools in compliance and audit (e.g. ChatGPT, CoPilot, automation of audit processes)
Compliance (CDM, PDW, AML, SAM, WLF, CDD, CTF, KYC)
IT, analysis and support
Escalation management
Compliance authorization management
Project management business analyst
Languages
German
NativeEnglish
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