Senior Consultant

• Completely redesigned the IT infrastructure, including setting up a server room according to BSI standards and planning and implementing a new network concept.
• Developed security concepts and provided IT security consulting for the electoral sector.
• Supported project management for the client in the VOIS | MESO area.

Own IT:

• Built the IT infrastructure in the new offices, including firewall configuration, router setup, and network planning.
• Set up and configured the JIRA service management and ticketing system.
• Implemented and managed the Azure (Entra) environment for all employees.
• Set up and managed the Confluence environment.
• Planned, set up, configured, and managed the entire Atlassian Collaboration Suite.

Business Continuity Management (BCM):

• Developed BCM strategy options.
• Developed and implemented measures, created BCM plans, and assessed the existing BCM.

ERP System Implementation:

• Designed, planned, and implemented INFOR COM.
• Planned and administratively carried out the upgrade from INFOR COM 6.3 to version 7.3, including test management with key users. Validation according to GMP.

Server Infrastructure Virtualization:

• Designed, planned, implemented, and virtualized the server infrastructure with VMware ESX 4.0 to VMware ESXi 7.1.

CRM Software:

• Designed, planned, and implemented the CAS GenesisWorld CRM software.

Database Maintenance:

• Maintained and supported Oracle and MS SQL databases.

Ticketing System and Web Presence:

• Implemented a ticketing system based on spiceworks.exe.
• Developed the company website (later handed over to an agency).

Business Process Analysis and Emergency Planning:

• Analyzed business processes related to emergency plans.
• Created emergency plans and recovery plans.

Data Backup and Security:

• Developed and implemented a backup strategy with BackupExec (tape), later switched to Altaro VMBackup.
• Integrated a QNAP NAS, including external backups to the MS Azure Cloud.

IT Infrastructure:

• Built and operated a reliable IT infrastructure based on Fujitsu, IBM (Storage), and IBM and Fujitsu ESXi hosts, as well as Sophos.

IT Security:

• Developed IT security concepts, performed risk analyses, and implemented a rights structure (hardware-based and via tools).
• Set up and adapted operations according to the BSI IT-Grundschutz catalog.
• Created IT security concepts and threat assessments.
• Conducted audits and supported client audits.
• Produced risk analyses and corresponding action plans.

Microsoft 365 and Exchange Migration:

• Planned and carried out the migration to Microsoft 365, including Azure AD.
• Designed, planned, and implemented MS Exchange 10, with a later migration to Exchange 365.

Network and Device Management:

• Built a heterogeneous network with thin clients and PCs/notebooks running Windows.
• Migrated PCs/notebooks from Windows XP to Windows 7 and later to Windows 10.
• Migrated the server environment to MS Server 2016 Datacenter.

Quality Management:

• Implemented the Orgavision QM software, transferred process descriptions from Aeneis 7 to Orgavision.
• Established a dynamic QM management system according to ISO 9001, including PDCA cycles and Balanced Scorecard.
• Conducted internal ISO 9001 audits.
• Supported certification and surveillance audits according to ISO 9001.
• Carried out supplier audits for ISO 9001.

Workplace Safety:

• Took on the role of safety officer.

Telecommunications:

• Managed and operated the SWYX telephone system.
• Introduced TeamViewer for company-wide user support.
• Rolled out MS Teams across the entire organization.

Azure Cloud Migration:

• Conducted requirements analysis, concept development, modeling, and migration to the Azure Cloud.

• Maintained and supported the internal Superoffice CRM solution.
• Planned and introduced a tool for technician scheduling.
• Implemented digital reporting for technicians within the CRM.
• Supported clients in network technology/administration.

Database Management:

• Microsoft SQL Server Management Studio.

• Oracle Enterprise Manager.

• MySQL Workbench.

• Planned and executed hardware and software rollouts for major clients.

• Provided technical support to sales staff.

Technologies:

• Superoffice CRM, Wireshark, port scanning, hardware, Windows XP, Microsoft Office, MS Excel, MS Access, MS Word, MS PowerPoint, MS Visio, G DATA, Symantec, Kaspersky, Windows Server, Microsoft SQL Server, Windows NT, Windows ME, Windows 2000.

• Developed and enhanced the GWBAU calculation software.
• Acquired new clients.
• Programmed software in Delphi.
• Conducted software testing and debugging.
• Closed the company due to differing partner visions for the future.