Kerstin (Ilona Theresia) Burgen
Reporting and Analytics for HR
Experience
Reporting and Analytics for HR
Apobank
- Designing and implementing an interactive evaluation system for top executives to enable differentiated evaluation of core competencies such as goal orientation, team culture and strategic alignment.
- Integrating control mechanisms to enforce feedback limits and store ratings in a central system to ensure data integrity.
- Optimizing data processing for personnel development by automating the consolidation of various information sources for mail merges.
- Implementing data preparation and analysis for the annual compensation comparison in the finance industry.
- Developing automated processes for data preparation in Excel using Power Query, including ensuring data integrity and anonymization according to data protection regulations.
- Automating personnel cost analysis by creating a solution to process data from the Paisy system into an SAP-compatible Excel file.
- Creating test cases, user documentation and test plans for all developed systems.
- Technologies: Power Query, MS Office 2016 (Word, Excel, PowerPoint), Paisy, SAP, VBA.
Developer
Metafinanz Information Systems GmbH / Allianz Insurance Company
- Implementing a workflow to control test execution in VAPI-XP under HP ALM.
- Creating external VB scripts for test automation.
- Technologies: Quality Center/ALM, VB Script, Excel 2010, VBA, DB2, MS SQL.
Product Management / Project Management / Business Development
FeelGood Products GmbH
- Developing an AI-supported solution for personalized consulting in health and nutrition, leveraging artificial intelligence, data modeling and Scrum.
- Setting the strategic direction and driving brand growth, implementing efficient operating processes and structures to support day-to-day business.
- Developing and launching the "Feelgoodbears" nutritional supplements, including formulation, design and ensuring compliance with health and safety regulations.
- Building and optimizing the online sales channel, including website management, SEO and using e-commerce platforms to increase brand awareness.
- Running integrated marketing campaigns across digital and traditional channels and coordinating influencer marketing activities.
- Developing and maintaining strategic partnerships to expand sales channels.
- Responsible for budgeting, financial management, reporting, cost control and investment planning, including tax postings and accounting compliance.
- Technologies: MS Azure (Azure Health Bot, Azure OpenAI (GPT-4), Azure Cognitive Search, Azure SQL Database, Azure Computer Vision (OCR)), Google Custom Search API, Trello, Power Query, MS Office 365, Shopify, Adobe Photoshop, Adobe Illustrator, MidJourney, OpenArt, ChatGPT.
Opening a test station
Administration Management / Clinic Management
Klinik Mednord
- Responsible for hiring, training and development of doctors, nurses and administrative staff.
- Overseeing the clinic budget and managing financial matters such as billing with insurers and patients.
- Organizing daily operations, including patient management, appointment scheduling and inventory management.
- Monitoring medical care quality, ensuring compliance with protocols and health and safety regulations.
- Ensuring high patient satisfaction and meeting patient needs.
- Planning and implementing marketing strategies and organizing events to increase awareness.
- Developing ideas to improve medical care through new technologies or procedures.
- Analyzing data and preparing reports for the Bavarian Office for Statistics, including evaluation of relevant KPIs such as bed occupancy.
CDR Manager / BI Analyst
Vattenfall
- Manage and analyze charging data (Charge Data Records) in the e-mobility area.
- Create and expand comprehensive reports and visualizations in MS Power BI based on various KPIs.
- Consider complex tariff structures (AC/DC, duration, kWh) in billing with customers and suppliers.
- Validate CDRs from invoices and contracts and create reference tables for tariffs and charging station operators.
- Report to roaming partners for invoice review and conduct CDR analyses for quarterly closing.
- Technologies: MS Power BI, MS Office 365 (Excel, PowerPoint), Power Query.
BI Consultant
Rubix/Zitex
- Develop a high-level concept for integrating existing ERP systems into a database system after a company merger.
- Conduct as-is analysis and describe the target state.
- Identify stakeholders and define requirements with priorities and implementation effort.
- Outline the BI team and define responsible roles.
- Visualize data analysis in Power BI.
- Technologies: MS Office (Excel, PowerPoint), MS Power BI.
Senior BI Product Manager/Owner
Xing SE
- Manage BI projects through the entire lifecycle using agile (Scrum) and traditional PM methods.
- Create epics, user stories, and designs for product enhancements.
- Verify and prioritize customer requirements in line with the company strategy.
- Develop test cases, benchmarks, and product documentation.
- Coordinate with teams of data-providing systems to plan BI changes early.
- Visualize ad-hoc requests in MicroStrategy.
- Design and deliver product training sessions.
- Technologies: Exasol, MicroStrategy, Atlassian JIRA, Atlassian Confluence, MS Excel, MS Word, Slack.
Requirements/Product Management, Reporting, and Testing
BMW Trainingsakademie
- Support the Future Retail HR IT project to implement talent management systems (TMSi).
- Create IT specifications and designs for the KPI dashboard and TMSi in HP ALM, Jira, and Confluence.
- Define epics and user stories for the product backlog and participate in Scrum events.
- Develop and integrate a retail HR KPI dashboard with SAP BO.
- Perform market-level monitoring and reporting to ensure data quality.
- Manage testing including specifying and executing test cases (UAT, A/B tests) and defect handling.
- Coordinate with IT departments, business support, and product owners.
- Technologies: TMSi, HP ALM, Atlassian JIRA, Confluence, SAP BO, ITSM Suite, MS Excel, MS PowerPoint.
Database Developer/Analyst
E.ON
- Evaluate and analyze extensive pricing structures using a MySQL database.
- Maintain the database by creating and editing views and tables using SQL scripts.
- Process external data with Pentaho Data Integration and export as Excel reports.
- Create design elements for ETL jobs and transformations for data analysis.
- Perform database-level testing for quality assurance.
- Visualize analysis results in pivot tables.
- Technologies: HeidiSQL, MySQL, Pentaho Data Integration, Microsoft Azure, Microsoft Power BI, MS Excel.
E-Commerce Business Owner
Self-employed
- Expanded an online shop system by adding wholesale products and marketing them on eBay and Amazon.
- Developed an Excel solution for automated processing and uploading of product data from CSV files to Shopify.
- Implemented functions to optimize product titles, descriptions, and inventory updates.
- Synchronized inventories between Shopify, eBay, and Amazon using specialized apps.
- Improved eBay presence by designing CSS/HTML templates.
- Carried out marketing activities like SEO, content optimization, Google AdWords, and social media.
- Analyzed sales data and KPIs (visitors, net sales, order value) with Power BI.
- Technologies: Shopify, MS Office/Excel 365, VBA, SSAS, Power Pivot, MS Power BI, HTML, CSS.
Process Management
BMW
- Designed and managed a JIRA project to control workflows for updating control unit error logs.
- Coordinated with other departments to define processes and timing factors.
- Created state machines in UML and developed technical specifications.
- Oversaw and controlled the entire implementation process.
- Technologies: MS Excel, MS PowerPoint, MS Visio, Atlassian JIRA, Confluence.
Requirements Manager / Product Manager / Software Engineer
Intel Mobile Communications GmbH / Intel Germany GmbH
- Supported designers and testers by developing custom methods, flows, and software solutions in mobile technology and IoT.
- Managed projects using agile methods (Scrum), including gathering requirements, sprint planning, and Kanban board management.
- Extended a multi-project handling concept and synchronized several test management databases under HP QC/ALM.
- Created an IP concept as a class/instance solution to structure derivatives.
- Designed and implemented interfaces via OTA API in VBA for uploading test results from Excel to QC-ALM.
- Developed business intelligence software, including importing test results into a MySQL database.
- Defined KPIs like test plan coverage and execution progress, and created reports in QlikView.
- Conducted training and user support (3rd level).
- Technologies: HP ALM 12.0, ClearQuest, MySQL, VBA, VBS, OTA API, REST API, JIRA, QlikView 2012, MS SQL Server.
Project Lead / Product Management / Development
Infineon / Intel Mobile Communications GmbH
- Led the project to design and introduce a QC-based test management system for chip power management.
- Created a concept for multi-project handling and synchronization of ALM projects within a product family.
- Developed and rolled out an RDF approach for power management.
- Programmed workflow scripts in QC, Excel, and Windows for process automation.
- Implemented interfaces between Excel and the QC API for data import/export.
- Developed reports and templates to visualize test data using SQL queries.
- Conducted workshops and training for users and clients.
- Technologies: HP Quality Center 10.0, HP ALM 11.0, ClearQuest, VBA, VBS, OTA API, MS SQL Server, SharePoint.
Test Analyst
Kabel Deutschland GmbH
- Performed system tests at the web service and front-end level to connect partners to the customer portal.
- Coordinated offshore development in India and ensured communication.
- Identified use cases, wrote test cases, and carried out and evaluated tests.
- Tracked bugs and contributed to test case automation.
- Integrated product data into Oracle databases and modified customer master data.
- Technologies: SOAP UI, ClearQuest, Mercury Quality Center, TOAD for Oracle, Oracle SQL Developer.
Online retailer (apparel industry)
- Created an online shop with integrated inventory management.
- Developed a tool for automatic data synchronization between the shop and the inventory system.
- Focus on database design and software development in an e-commerce environment.
- Technologies: MS Access, VBScript, VBA, EMS SQL Manager, Zencart.
Requirements Manager
BMW
- Designed and created new projects in Mercury Quality Center for data provisioning of control units.
- Identified and evaluated business requirements and created functional specifications.
- Administered, customized, and technically implemented solutions in VBScript.
- Documented and created UML diagrams.
- Implemented scripts for automatic processing of data import/export from Outlook and Excel.
- Technologies: Mercury Quality Center 8.2/9.0, VBScript, VBA, Visio 2003, MS Word.
Incident Manager / Software Developer
Hypovereinsbank
- Incident management and 3rd level support during the Windows XP rollout.
- Designed and implemented a GUI for administration of a system that provides data to decentralized servers.
- Developed interfaces to process workflow information and communicate with reference servers.
- Created a tool for installation checks in integration and quality assurance environments.
- Designed the system architecture and automated updates of check XML files.
- Technologies: MS Windows NT/XP, Visual Basic 6.0, SourceSafe, COM, MS Project, XML, HTML, Rational Rose, Visio.
University
- Developed a CATI program for computer-assisted telephone surveys including questionnaire logic.
- Implemented skip patterns based on question responses.
- Managed decentralized data storage and centralized merging of results for SPSS.
- Technologies: Visual Basic 6, MS Access 2000, VBA, SPSS.
Database Developer
Software house (Toshiba)
- Enhanced a management information system (MIS) for dynamic display of sales figures and inventory.
- Designed the database and formulated complex queries.
- Programmed stored procedures with T-SQL and created DTS packages.
- Developed a VB program to manage user-defined system tables.
- Supported international clients.
- Technologies: Visual Basic 6, MS SQL Server 2000, T-SQL, DTS, Data Warehouse.
Deutsche Bank
- Creation of presentations and complex charts in Excel and PowerPoint for the investment area.
- Compliance with styles and standards in document creation.
- Document management in Documentum.
- Development of an application for creating shift schedules.
- Communication and documentation in English.
- Technologies: MS Windows NT/XP, Documentum (e-docs), VBA, Lotus Notes, MS Office 97.
Stahlwerke Bremen
- Converted a PC application for calculating hot metal desulphurization processes to Visual Basic 6 using OOP.
- Created the front end and database design.
- Implemented data access via ADO.
- Processed and exchanged data via telegram protocol (SIVAX).
- Technologies: Visual Basic 6, VBScript, Source Safe, SQL, Oracle Rdb.
Retail
- Migrated the database from Paradox 9 to MS SQL Server 7.
- Adapted the front end and installed the SQL Server on NT systems.
- Database design and implementation of data integrity.
- Programmed automated backups and used Transact-SQL.
- Created VBA macros in Excel and Word to display database queries.
- Technologies: MS SQL Server 7, VBA, MS Excel 2000, Paradox 9, Transact-SQL, TCP/IP.
Managing Director
Network Solutions Company
- Founded and managed a network solutions company.
- Sold the company shares in 2001.
Retail
- Further developed and implemented a merchandise management system for retail stores.
- Programmed interfaces for label printers and cash registers.
- Trained staff, provided support and maintenance for the POS software.
- Set up data transmission and created user manuals.
- Developed the front end with Paradox (ObjectPAL).
- Technologies: Windows NT 4, MS Excel 5, VBA, Paradox 5/7/9, ObjectPAL.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (8 years), Retail (6.5 years), Healthcare (4.5 years), Automotive (4 years), Banking and Finance (3.5 years), and Manufacturing (3 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (15.5 years), Product Development (9.5 years), Project Management (8 years), Quality Assurance (7.5 years), Business Intelligence (5.5 years), and Operations (4.5 years).
Skills
Application Areas
- Business Intelligence
- Database Design And Analysis (Oracle, Ms Access, Ms Sql Server, Mysql, Db2)
- Quality Management / Quality Assurance
- Methodology, Processes
- Agile Project Management (Scrum / Kanban)
- Project Planning And Coordination
- Concept Development
Focus Areas
- Data Analysis
- Business Analysis
- Concept Development/specifications
- Product Management
- Scrum / Kanban
- Excel/vba Development
Products
- Hp Alm/quality Center: Excellent Knowledge
- Clear Quest: Good Knowledge
- Ms Office And Vba: Excellent Knowledge
- Atlassian Jira: Very Good Knowledge
- Atlassian Influence: Very Good Knowledge
- Power Bi: Very Good Knowledge
- Qlikview: Very Good Knowledge
- Pentaho Data Integration: Very Good Knowledge
- Visio: Very Good Knowledge
- Microstrategy: Good Knowledge
- Sap Bo: Good Knowledge
- Shopify: Excellent Knowledge
Programming Languages/development Environments
- Vba/vb Script: Very Good Knowledge
- Visual Basic: Very Good Knowledge
Databases
- Ms Sql Server: Very Good Knowledge
- Mysql: Very Good Knowledge
- Oracle: Good Knowledge
- Oracle Rdb: Good Knowledge
- Exasol: Very Good Knowledge
- Bde: Good Knowledge
- Dao/ado: Good Knowledge
- Db2: Very Good Knowledge
- Paradox: Very Good Knowledge
- Access: Very Good Knowledge
Industries
- Automotive
- E-commerce
- Healthcare
- Banking
- Business Administration
- Retail
- Wholesale And Foreign Trade
- Trade
- Import/export
- Cable Network Operators
- Aviation
- Steel Industry
- Management Consulting
- University
- Microelectronics/semiconductors
- Mobile Communications/iot
- Insurance
- Energy Industry
- Social Networks
Languages
Education
Academy for Data Processing
Office Clerk · Bremen, Germany
Certifications & licenses
Professional Scrum Master (PSM I)
Professional Scrum Product Owner (PSPO I)
Profile
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