Technical and Process Consultant / Certified Scrum Product Owner

• Attained buy-in and accountability from key stakeholders on regulatory, technology, functional as well as process engineering and project delivery issues.
• Guided stakeholders through decision making processes.
• Increased organisational maturity levels and data process flows.
• Performed business analysis duties as required.
• Carried out project and programme management duties as required.
• Bridged between operational, technical and management teams.

Primary carer for my son when his mother resumed her career.

• Identified synergies between projects, processes and architectures in order to reduce unnecessary duplication.
• Defined streamlined requirements.
• Walked business architects, systems architects and project managers through new processes and functional requirements.
• Proposed the establishment of the universal certification process.
• Harmonised the noise and type certification processes.

• Assisted clients in the planning and deployment of strategic ICT implementations.
• Conducted analysis, process improvement and change management.

• Implemented frictionless transformation between project and business as usual phases.

• Implemented standard metrics for greatly improved planning.

• Initiated the ITS service catalogue (ITIL).

• Budgeted, defined, procured and implemented the mobile ICT infrastructure that underpins the global climate conferences.

• Liaised directly with the Government of Qatar for COP18.

• Reduced SLAs from 80 pages to a more user-friendly bullet point summary of five pages on average.

• Established standard unit costs for section managers, resulting in significantly improved accuracy of the annual ICT budgets.

• Identified other standard metrics to ease planning and reporting.

• Analysed, defined and documented ICT strategy for the Green Climate Fund.

• Architected solutions and managed the transition from UN tenant to fully operationalised independent global agency relocated to South Korea.

• Liaised directly with the Korean Finance Ministry.

• Specified the state-of-the-art boardroom with audio visual, voting, live broadcasting and translation capabilities.

• Elicited equipment sponsorship from major local manufacturers.

• Assisted the GCF in migrating from Lotus Notes to Microsoft.

• Assured compliance with ISO 27001 data privacy requirements.
• Implemented Check Point’s full disk encryption server, media encryption server and clients to prevent portable media’s data falling into unauthorised hands through loss or theft.
• Liaised with the user community to understand work methods and essential devices to be added to the preliminary white list.
• Restricted all other devices to read-only access.
• Analysed whether external media were uniquely identified within the Check Point security software as originally quoted.
• Analysed, documented and implemented the endpoint data encryption security policy.