Enrique Carrillo - AI – Automation Senior Analyst/ Developer

Q: Where is Enrique based?

Enrique is based in Isernhagen, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Enrique speak?

Enrique speaks the following languages: English (Native), Spanish (Native), German (Intermediate), French (Elementary) .

Q: How many years of experience does Enrique have?

Enrique has at least 13 years of experience. During this time, Enrique has worked in at least 13 different roles and for 12 different companies . The average length of individual experience is 1 year . Note that Enrique may not have shared all experience and actually has more experience.

Q: What is Enrique's latest experience?

Enrique's most recent position is AI – Automation Senior Analyst/ Developer at Heinz & DF .

Q: What companies has Enrique worked for in recent years?

In recent years, Enrique has worked for Heinz & DF , Deloitte Touche Tohmatsu Limited , Global Logistics Giant , and Proximus .

Q: Which industries is Enrique most experienced in?

Enrique is most experienced in industries like Automotive , Professional Services , and Healthcare . Enrique also has some experience in Manufacturing , Food and Beverage , and Energy .

Q: Which business areas is Enrique most experienced in?

Enrique is most experienced in business areas like Information Technology (IT) , Operations , and Project Management . Enrique also has some experience in Supply Chain Management , Quality Assurance (QA) , and Research and Development (R&D) .

Q: Which industries has Enrique worked in recently?

Enrique has recently worked in industries like Professional Services , Healthcare , and Telecommunication .

Q: Which business areas has Enrique worked in recently?

Enrique has recently worked in business areas like Information Technology (IT) , Operations , and Project Management .

Recommended expert

Isernhagen, Germany

Experience

Apr 2023 - Present

2 years 11 months

AI – Automation Senior Analyst/ Developer

Heinz & DF

Designed and implemented comprehensive business processes, leading cross-functional teams to increase customer satisfaction and reduce costs
Provided training and ensured benefits realization through end-to-end workflow development
Contributed to the “Generate Insights from Hidden Knowledge” initiative by developing and deploying AI-driven workflow automation solutions using Large Language Models (LLMs) and low-code/no-code platforms
Designed multi-agentic workflows integrating OpenAI, LangChain, Haystack, and n8n to automate document review, data extraction, and knowledge summarization processes
Led the orchestration of AI and automation frameworks to enhance medical and business review processes, ensuring compliance, explainability, and transparency
Collaborated cross-functionally to translate complex business requirements into AI-enabled automation prototypes aligned with enterprise compliance and data privacy standards
Applied Power Automate, UiPath, Nintex, and ServiceNow to deliver rapid, scalable, and secure automation solutions within validated operational environments
Leveraged Lean Six Sigma, Agile/SAFe, and ITIL principles to structure AI development pipelines ensuring measurable impact, auditability, and sustainable governance
Managed cross-departmental collaboration to standardize workflows, reducing errors and enhancing task management. Established governance frameworks to ensure the sustainability of automation solutions

Mar 2022 - Mar 2023

1 year 1 month

Operational Model - IT Automation of Processes

Deloitte Touche Tohmatsu Limited

Led the transformation of a complex SAP/Legacy environment, significantly enhancing automation and hosting of critical applications by defining TOM 2.0 principles
Conducted an in-depth assessment of service management processes (tax, legal, auditing, consultancy) to identify automation opportunities and streamline cross-departmental workflows
Designed holistic workflows and strategic roadmaps with major milestones for future implementations, including a redesigned service catalog enabling automated provisioning for 80% of standard service requests
Delivered IT workflow automation solutions and a new operational model concept with senior-level consultancy to architects, guiding high-level and detailed IT landscape design
Hands-on led automation implementations to simplify customer interactions, improve security, and modernize legacy systems in line with regulatory requirements
Fostered cross-functional collaboration, driven automation integration within service management processes, and facilitated change management with training and support

Jan 2022 - Mar 2022

3 months

Azure SaaS Cloud Services

Global Logistics Giant

Managed complex Azure cloud transformation projects, leading enablement teams through structured transformation roadmaps and ensuring compliance with KPIs, SLAs, and OLAs
Delivered continuous improvements using SAFe methods in a fast-paced environment to maintain high-performance standards and governance practices
Integrated advanced automation platforms (UiPath, Blue Prism, Nintex) to streamline workflows, automate routine tasks, and improve resource allocation
Facilitated cross-functional projects to enhance product launches, customer satisfaction, and process simplification
Developed and led complex, cross-departmental end-to-end processes to improve operational efficiency and meet project milestones

Aug 2020 - Mar 2021

8 months

Automation Digitisation & Cloud Services

Proximus

Pioneered Azure public cloud integration within the PXS technology center, enhancing services for residential and business clients alongside existing on-premise private cloud offerings
Coordinated project phases from scoping and planning through implementation, managing scope changes and delivering projects on time and within scope
Developed and implemented ITSM ServiceNow processes, leading cross-divisional teams to streamline workflows, reduce costs, and increase customer satisfaction with significant EBITDA contributions
Actively managed stakeholders and provided regular status updates to senior management, influencing prioritization decisions via presentations and project boards
Applied SAFe tools and techniques to large, mission-critical enterprise projects, balancing agility, predictability, and pragmatism
Maintained proactive communication, providing detailed process status updates and ensuring project alignment with strategic decision-making

Oct 2018 - Dec 2019

1 year 3 months

Operational Digitisation

Honda of the UK Manufacturing

Awarded the Japanese Prize for Innovation & Quality for implementing RPA and automation technologies across Honda’s business functions
Led cross-functional teams of business analysts, architects, and developers locally and globally, aligning with the new IT Data Model and Operating Model
Architected automated processes and served as an Agile coach to design the target state and ensure smooth operation of automated processes
Collaborated with teams to evaluate and design RPA tooling changes while maintaining data quality and alignment with business goals
Built and managed stakeholder relationships within Honda’s matrix organization, delivering tailored solutions to technical and non-technical audiences including C-level executives
Implemented Agile SDLC and Lean Six Sigma principles to guide scaled teams delivering high-quality results
Defined delivery needs, allocated resources, and coached high-performing teams, fostering ownership and dedication
Facilitated integration of RPA/automation technologies into business support functions to drive digitization and process improvements

Mar 2018 - Sep 2018

7 months

BREXIT TOM

Volkswagen Group

Led a Brexit impact assessment program for Product Asset Management across six Volkswagen brands and VW Financial Services, identifying and mitigating IT and non-IT risks
Collaborated with product managers from VW, Seat, Skoda, Audi, Porsche, and Bentley to define necessary changes and document business and stakeholder requirements
Coordinated cross-functional teams (commercial, tax, legal, logistics, IT) to address regulatory changes and ensure business continuity
Served as Scrum Master/Agile SAFe leader for multiple teams, conducting Agile ceremonies and retrospectives to improve workflows
Managed stakeholder relationships, facilitating discussions to satisfy product owner and stakeholder expectations
Delivered a program that successfully mitigated risks and ensured regulatory compliance during the Brexit transition

Oct 2017 - Mar 2018

6 months

Process Streamlining for Clinical Trials

Mead Johnson Pharma

Streamlined clinical trial workflows through thorough process mapping and data flow analysis, clarifying global reviewer roles
Reengineered requirements to balance cross-functional collaboration and implement key software features within the SDLC JIRA framework
Analyzed and mapped clinical reviewer requirements, accounting for sequence, dependencies, decision criteria, loops, and timelines
Defined streamlined workflows to improve review processes and facilitated continuous cross-functional reviews between DEV teams and business stakeholders

Oct 2017 - Mar 2018

6 months

GDPR

Reckitt Benckiser (HQ)

Elevated GRC GDPR maturity by integrating an advanced GRC program focusing on data privacy accountability, lawful processing, and individual rights
Implemented GRC IT solutions in compliance with EU GDPR and UK ICO legislation using Agile methodologies for continuous delivery
Built digital development platforms grounded in accountability, individual rights, lawful processing, and personal data sensitivity
Defined process controls across three lines of defense: risk management, audit management, and business integrity screening
Provided expert SDLC and Agile coaching to scaled delivery teams in a continuous integration/continuous delivery environment
Developed GRC frameworks to support data breach compliance and integrated them into digital platforms

Jul 2017 - Oct 2017

4 months

Global Purchasing BPO

Jaguar Land Rover

Redesigned and transitioned global procurement processes as a Lean Six Sigma/RPA SME, reducing cycle times and costs across five procurement processes
Provided guidance to the procurement function on process redesign and implementation using Lean and Six Sigma tools
Ensured optimal operation of transitioned processes, standardizing practices across multiple global locations

Mar 2017 - Jun 2017

4 months

Business Process Design

Legal & General

Developed business-critical operational processes by creating prototype models and piloting without an existing “As Is” reference
Established centralized governance using SharePoint for managing process repositories and enhancing management oversight
Standardized process-product types to strengthen process awareness and problem resolution scenarios
Promoted operational effectiveness through structured process analysis and centralized process repositories

Jun 2014 - Feb 2017

2 years 9 months

ITSM Global Shared Service Centre

Jaguar Land Rover

Managed end-to-end ITSM processes (incident, problem, configuration, continuous improvement) using ITIL, serving as single point of contact with global service providers
Globally responsible for process modeling and monitoring within the ITSM division, sponsoring and implementing ITIL-based processes
Led process improvement projects to enhance service delivery and foster a continuous improvement culture
Coordinated strategic projects across operating network, infrastructure, and operations divisions to align IT services with business goals
Owned process improvement initiatives and optimized service integration using ITIL practices

Jul 2013 - Jun 2014

1 year

Global Supply Chain Operations

Stat Oil

Implemented end-to-end business process transformation using McKinsey’s 5 Lens methodology to establish a Lean Six Sigma environment
Trained and led cross-functional teams to achieve process and capability excellence, engaging stakeholders from production floor to global leadership
Developed a 5-phase process maturity framework over 42 weeks with successive implementation waves
Drove continuous improvement initiatives to optimize processes and enhance capabilities

Sep 2011 - Apr 2013

1 year 8 months

IT Enterprise Process Architecture

Unilever

Defined business processes across four levels: process area maps, main processes, process models, and activity models for global BPM
Simplified, standardized, and optimized processes for global and regional scenarios to deliver consolidated, cost-effective operations
Provided a blueprint for global rollout aligned with governance and compliance frameworks
Achieved sign-off for new processes and ensured they were scalable and adaptable across diverse environments

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Automotive (4.5 years), Professional Services (4 years), Healthcare (3 years), Manufacturing (1.5 years), Food and Beverage (1.5 years), and Energy (1 year).

Automotive

Professional Services

Healthcare

Manufacturing

Food and Beverage

Energy

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (11 years), Operations (11 years), Project Management (4 years), Supply Chain Management (1 year), Quality Assurance (0.5 years), and Research and Development (0.5 years).

Information Technology

Operations

Project Management

Supply Chain Management

Quality Assurance

Research and Development

Summary

I am an accomplished Business and IT Transformation professional with years of experience leading large-scale digital transformation, automation, and AI integration programs across industries including pharma, automotive, FMCG, healthcare, and financial services.

At Heinz & DF (Samsung SDS Partner), I drive enterprise-scale automation and AI initiatives using Large Language Models (LLMs) and low-code/no-code platforms such as Dify, UiPath, Power Automate, ServiceNow, and n8n to transform unstructured data into actionable insights. My work combines workflow automation, process mining, and explainable AI orchestration, enabling organizations to accelerate decision-making while ensuring transparency, compliance, and measurable business value.

Certified in PRINCE2, Agile/SAFe, ITIL, and Lean Six Sigma, I bring a structured yet adaptive approach to innovation, governance, and delivery. Recognized with the Japanese Prize for Innovation & Quality at Honda, I continuously bridge the gap between business goals and emerging technologies to design scalable, human-centric digital solutions.

Skills

Project Management
Ai Workflow Automation & Llm Integration
Business Transformation & Target Operating Models (Tom)
Communication & Stakeholder Engagement
Agile & Safe Methodologies
Business Analysis (Functional & Technical)
Business Process Improvement
It Service Management (Itsm)

Languages

English

Native

Spanish

Native

German

Intermediate

French

Elementary

Education

Oct 1995 - Jun 1999

Instituto Tecnologico de Monterrey (ITESM)

Bachelor Sc in IT &. Business · IT &. Business · Mexico, United States · GPA 3.5

Certifications & licenses

Brity Automation Platform Expertise

Samsung SDS / Co. University

Samsung Sds Ai Services Integration

Samsung SDS / Co. University

Rpa Developer – Advanced Diploma (Level 3)

Qualifications & Assessment Centre Uipath Certified Program

Rpa Developer – Certificate

Rpa Academy - Uipath Certified Program

Rpa Developer – Introductory Certificate

Rpa Academy - Uipath Certified Program

Itil Service Transition (Practitioner)

Exin

Aris Business Architect

Software AG / Co. University

Itil Foundation In It Service Management

Exin

Aris Business Designer

Software AG / Co. University

Prince2 Certification

APMG International / Co. University

Lean Six Sigma – Black Belt

Co. University / Lean Six Sigma Intl.

Profile

Created

November 2025

Last Update

December 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Enrique based?

Enrique is based in Isernhagen, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Enrique speak?

Enrique speaks the following languages: English (Native), Spanish (Native), German (Intermediate), French (Elementary).

How many years of experience does Enrique have?

Enrique has at least 13 years of experience. During this time, Enrique has worked in at least 13 different roles and for 12 different companies. The average length of individual experience is 1 year. Note that Enrique may not have shared all experience and actually has more experience.

What roles would Enrique be best suited for?

Based on recent experience, Enrique would be well-suited for roles such as: AI – Automation Senior Analyst/ Developer, Operational Model - IT Automation of Processes, Azure SaaS Cloud Services.

What is Enrique's latest experience?

Enrique's most recent position is AI – Automation Senior Analyst/ Developer at Heinz & DF.

What companies has Enrique worked for in recent years?

In recent years, Enrique has worked for Heinz & DF, Deloitte Touche Tohmatsu Limited, Global Logistics Giant, and Proximus.

Which industries is Enrique most experienced in?

Enrique is most experienced in industries like Automotive, Professional Services, and Healthcare. Enrique also has some experience in Manufacturing, Food and Beverage, and Energy.

Which business areas is Enrique most experienced in?

Enrique is most experienced in business areas like Information Technology (IT), Operations, and Project Management. Enrique also has some experience in Supply Chain Management, Quality Assurance (QA), and Research and Development (R&D).

Which industries has Enrique worked in recently?

Enrique has recently worked in industries like Professional Services, Healthcare, and Telecommunication.

Which business areas has Enrique worked in recently?

Enrique has recently worked in business areas like Information Technology (IT), Operations, and Project Management.

What is Enrique's education?

Enrique holds a Bachelor in IT &. Business from Instituto Tecnologico de Monterrey (ITESM).

Does Enrique have any certificates?

Enrique has 11 certificates. Among them, these include: Brity Automation Platform Expertise, Samsung Sds Ai Services Integration, and Rpa Developer – Advanced Diploma (Level 3).

What is the availability of Enrique?

Enrique is immediately available full-time for suitable projects.

What is the rate of Enrique?

Enrique's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.