Jürgen Windheim

• SAP S/4 carve-out and migration into SAP RISE Cloud

• Project management for the integration of the bank’s default application (SAP ABAP OO custom development, SAP FI, SAP BW, SAP S/4HANA) to a new proposal and contract management system for corporate and retail customers through web services, proxy services and bulk data transfers

• Program management IT for the implementation of a European full service leasing system at Opel Bank

• Management of Business Applications Department (Microsoft Dynamics Navision, Microsoft Dynamics CRM, Microsoft Business Intelligence, Targit, d3, SharePoint)
• Management of Software Engineering Department (development of technical applications for solar systems)
• Head of Quality Task Force “Energy Manager” for global product management (increase in quality and stability of solar systems, management of suppliers)
• Implementation of a change maturity process
• Implementation of a ticketing system for technical support and customer service departments
• Restructuring of the technical support department
• Implementation of a global help desk for technical support of solar systems
• Requirements analysis for a global solution for technical planning of solar systems

• Program and project management of an annual IT project portfolio of approximately €65 M
• Leadership of 15 IT project managers as direct reports
• Customer escalation management
• Turnover, cost and EBIT responsibility for the department
• Project managers capacity and knowledge development planning

• Responsibility for all IT including budget, IT operations, IT support and IT projects according to business planning and IT strategy
• Management of one internal and one external data center
• Standardisation of IT service processes according to ITIL V3
• Management of external suppliers according to agreed service levels
• Software development according to Scrum based on Java, PHP, MySQL, Typo3 CMS for three business areas: media service (CMS), push services (dialog marketing and automation), pull service (web-based content targeting and B2B publishing services)
• Leadership of 14 direct reports through three team leaders
• Structured personal development planning for direct reports

Achievements:

• Very high availability of production systems
• High motivation of IT team and strong acceptance of IT within business departments

• Organisational development according to ITIL V3 and management of three application support teams in Denmark, Denver (CO, USA) and Singapore
• Introduction of 24×7 follow-the-sun ERP application support for 38 factories globally
• Recruitment, contract negotiations and leadership of 45 direct reports through three team leaders
• Intensive staff development, cultural integration and team building for a multicultural global team

• Germany-wide responsibility for all IT consulting and IT outsourcing projects
• Key account management and customer development
• Leadership of four IT consultants and 45 software developers

Achievements:

• Successful outsourcing of a large IT service business unit according to Section 613a of the German Civil Code

• International partner for telecommunications industry (1999–2002): key accounts Vodafone (UK), Colt Telecom (UK/DE), Mannesmann Arcor (NL); project sizes $3–15 M; sales of ERP consulting services; contract development; customer management; programme and project management of ERP and CRM implementations; monthly invoicing and receivables management
• Development and leadership of a consulting team of 35 ERP consultants, managers and senior managers for Oracle Applications implementations (1994–1999); project sizes $0.5–3 M; customers in manufacturing and telecommunications

Achievements:

• Built Deloitte’s European Oracle Application Competence Center as preferred European sales and implementation partner for Oracle in Germany, UK and France
• Successful implementations of multiple ERP systems (finance, cost accounting, HR, payroll, material management, production planning)
• Maintained high team spirit and very low team churn rate