Christian K. - Team Member in IT Infrastructure / Service Catalog Management

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Bochum, Germany

Experience

May 2024 - Present

1 year 5 months

Hanover, Germany

IT Infrastructure / Service Catalog Manager

Deloitte

Worked in the Deloitte team’s IT infrastructure.
Planned assignment as a service catalog manager at an insurance company in Hanover.

Jul 2023 - Apr 2024

10 months

Consultant

Various small projects as a consultant, accounting tasks.
Attended conferences for professional development (most recently the IAPP Data Protection Congress from 13 to 14 September in Munich, and the SAS platform networking event on 28 September in Heidelberg).
Professional training in data protection, SAS programming, AI, etc.
Regular participation in IAPP conferences and SAS working groups.

Apr 2023 - Jun 2023

3 months

Technical Service Owner

sidion GmbH

Worked as a technical service owner for MBB on behalf of sidion GmbH.
Coordinated with sales, assessments, sidion–MBB coordination, tracked change requests.
Prepared service reports and offers.
Approvals, capacity planning.
Supported and advised sidion’s in-house testers in drafting test case descriptions in close coordination with the business unit of MBB Bank.
Assisted in test case evaluation.
Tools: HP Quality Center, IBM Change, ALM (Application Management Software).
Database: Oracle with PL/SQL, programming languages C, C++.

Aug 2022 - Dec 2022

5 months

Wuppertal, Germany

Change and Release Management

Barmenia Insurance

Change and release management as a freelance consultant.
Advised and supported developers in drafting test cases in close coordination with domain managers.
Tools: Jira, Confluence, Adonis, Control-M, Jenkins.
Programming languages: Java, ABAP.
Oracle databases.
Other software including Camunda, Rancher.

Jan 2022 - Jul 2022

7 months

Job-Related Training

Full-day job-related training courses.
Business English (one-on-one lessons).
Training in GDPR with preparation for certification as a European Data Protection Expert according to IAPP.

Jan 2020 - Jul 2021

1 year 7 months

Senior IT Consultant / Advisor in GDPR-related Topics

Fujitsu

Support and advise Service Management on all GDPR-related topics, including the business setup of customer contracts.
Interface between Service Management and Legal.
Collect privacy assessments, risk classifications, and evaluations.
Role: Team member in a team of 5.
Environment: MS Office, OneTrust, Salesforce, Fujitsu Contract.
Tools: OneTrust, Salesforce, Fujitsu Contract, and other internal Fujitsu databases. OneTrust was used to collect assessments.

Jan 2016 - Dec 2020

5 years

Process Lead

Fujitsu

Responsible as Process Owner under ITIL for designing the Capacity Management process.
Conduct gap analyses.
Call and lead meetings with the respective Operations Managers, including performing analyses.
Manage existing customers.
Create KPI reports in coordination with operations.
Environment: MS Office (Excel, PowerPoint, Word, etc.).
Tools: Visio, MS Project, JIRA, Confluence, ServiceNow, Adonis, SharePoint, etc.

Apr 2015 - Jul 2021

6 years 4 months

Change Manager and Configuration Manager

Fujitsu

Acted as Change Manager and Configuration Manager under ITIL for clients like Alpiq, Stada, Deutsche Pfandbriefbank.
Administer change tickets and risk assessments.
Lead change advisory boards (CABs).
Support creating service request workflows.
Implement changes into production and ensure documentation.
Team size: 2 to 6 members.
Environment: AGIL Remedy, OSM-Q, TfS (Triole for Service).
Tools: AGIL Remedy, OSM-Q, TfS (Triole for Service) for recording and processing changes.

Oct 2013 - Mar 2015

1 year 6 months

Frankfurt, Germany

System Support Specialist, 2nd Level Support

Deutsche Bank

Incident and problem management including root cause analysis, documentation, leading problem boards, and proactive problem management.
Worked as Incident Manager, later as Problem Manager.
Project: internal restructuring in payment transactions/current accounts (ZV/KK) and outsourcing IT to India.
Task force: escalations of high-priority incidents to bank management and to Global Incident Management (GIM).
Defined and documented interface responsibilities together with the business owners.
Worked as Business Analyst and Test Manager in the large SEPA project: migrating the payment system to SEPA.
Business analysis, creation of detailed designs, programming specifications, etc.
Team size in the SEPA project: about 200 (mostly external) members, project duration 1 year.
Environment: IBM Mainframe, Assembler, COBOL, DB2, CICS, and frontend.
Tools: dbSymphony as a customized version of ServiceNow, later ServiceNow for logging and handling incident and problem tickets, dbRIB for reports.

May 2012 - Sep 2013

1 year 5 months

Frankfurt, Germany

System Support Specialist, 2nd Level Support

Deutsche Bank

Analyze and mediate incidents at 1st and 2nd level.
Incident and problem management according to ITIL; documentation, leading problem boards (moderation), and monitoring SAP process chains.
Project: replacement of the mainframe-based IT infrastructure with SAP standard solutions.
Worked as Incident Manager, later also as Problem Manager.
Supported the Indian vendor as Test Manager.
Environment: IBM Mainframe, COBOL, IMS/SAP, SAP BW.
Tools: dbSymphony for logging and handling tickets, SAP BI tools for monitoring.

Jan 2011 - Apr 2012

1 year 4 months

Frankfurt, Germany

System Support Specialist, 2nd and 3rd Level Support

Deutsche Bank

Incident management according to ITIL; documentation, leading problem boards, monitoring SAP process chains.
Project: current account, which included 13 sub-applications with about 40 areas.
Work as Incident Manager, later Problem Manager.
Support for the Indian vendor as test manager.
Environment: IBM Mainframe, Cobol, IMS.
Tools: dbSymphony (a modified version of ServiceNow) for ticket recording and processing.

Jan 2010 - Jan 2023

13 years 1 month

IT and bookkeeping activities

Doctor's practice

IT and bookkeeping activities in a doctor's practice.

Mar 2008 - Dec 2010

2 years 10 months

Frankfurt, Germany

IT Consultant

Deutsche Bank

Roles: project management, tester, reviewer, developer, support for deployments.
Project 'Schufa Notification': introduction of an automatic process for Schufa notifications, replacing a system of manually triggered and error-prone individual notifications; project CpD Online.
Activities: project management, process designer, creation of IT concepts (Data Software Requirement Specifications (DSRS), high-level designs (HLDs), low-level designs (LLDs)), reviewer, tester as well as partly developer, test management.
Team size: variable, on average about 6 employees.
Environment: IBM Mainframe, Cobol, DB2, CICS.
Tools: MS Project, SAS, various mainframe-based tools.

Nov 2007 - Mar 2008

5 months

Frankfurt, Germany

IT Consultant

Deutsche Bank

Roles: IT concept design, testing, quality management, development, test manager, deployment.
Activities: process designer, reviewer, developer, tester (module tests, manual tests, QA tests, integration tests, load and performance tests, smoke tests, etc.), deployment.
Test management in close coordination with the business department and the application owner.
Environment: IBM Mainframe, Cobol, DB2, CICS.
Tools: MS Project, SAS, various mainframe-based tools.

Mar 2006 - Oct 2007

1 year 8 months

Frankfurt, Germany

IT Consultant

Deutsche Bank

Project 'Transaction Manager': replacement of an application built from existing Cobol programs with new developments by the Indian vendor.
Roles: IT concept design, testing, quality management, test management, development, deployment.
Activities: process designer, reviewer, test management in close coordination with the business department and the application owner.
Environment: IBM Mainframe, Cobol, DB2, CICS.
Tools: MS Project, SAS, various mainframe-based tools.

Mar 2005 - Feb 2006

1 year

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Project 'Current Account Reengineering': Replacement of an application from existing COBOL programs with a new application.
Roles: IT concept design, testing, quality management, development, test management, deployment.
Activities: process designer, reviewer, test management in close coordination with the business department and the application owner.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: MS Project, SAS, various mainframe-based tools.

Nov 2004 - Feb 2005

4 months

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Project 'Transaction Management' (delivery of foreign currency transactions for tax certificates).
Roles: IT concept design, testing, quality management, development, deployment.
Activities: process designer, reviewer, test management in close coordination with the business department and the application owner.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: SAS, various mainframe-based tools.

Jan 2004 - Oct 2004

10 months

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Projects 'KURT' (current account turnover real-time) and 'NOS Transaction Documentation'.
Roles: interface adjustments, testing, quality management, development, deployment.
Activities: process designer, reviewer, test management in close coordination with the business department and the application owner.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: SAS, various mainframe-based tools.

Jan 2002 - Dec 2003

2 years

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Projects 'Balance Summary', 'Intercompany Transfers', and 'Nosdoku'.
Goals: compliance with legal requirements, redesign and further development.
Roles: interface adjustments, testing, quality management, development.
Activities: process designer, reviewer, test management in close coordination with the business department and the application owner.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: SAS, various mainframe-based tools.

Jan 2000 - Dec 2001

2 years

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Projects 'Client and Branch Settlement', 'Nosdoku', and various other projects.
Goals: compliance with legal requirements, redesign and further development.
Roles: interface adjustments, testing, quality management, development.
Activities: reviewer, tester.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: SAS, various mainframe-based tools.

Oct 1985 - Dec 1999

14 years 3 months

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Various projects, most recently the euro conversion and the Y2K project aimed at keeping the programs running beyond the turn of the millennium.
Roles: interface adjustments, testing, quality management, development.
Activities: developer, tester, reviewer.
Environment: IBM mainframe, COBOL, DB2, CICS, partly also Natural/Adabas.
Tools: SAS, various mainframe-based tools.