Christian K. - IT Infrastructure & Service Catalog Manager

Bochum, Germany

Experience

May 2024 - Present

1 year 8 months

Hanover, Germany

IT Infrastructure & Service Catalog Manager

Deloitte

Work in the Deloitte team's IT infrastructure.
Planned assignment as a service catalog manager at an insurance company in Hanover.

Jul 2023 - Apr 2024

10 months

Consultant

Various small projects as consultant, accounting tasks.
Also attended conferences for further training (most recently the IAPP Data Protection Congress from 13 to 14 September in Munich, and the SAS platform network meeting on 28 September in Heidelberg).
Professional training in data protection, SAS programming, AI, etc.
Regular participation in IAPP conferences and SAS working groups.

Apr 2023 - Jun 2023

3 months

Technical Service Owner

sidion GmbH

Worked as a Technical Service Owner at MBB on behalf of sidion GmbH.
Coordinated with sales, performed assessments, coordinated between sidion and MBB, and tracked change requests.
Created performance reports and proposals.
Handled approvals and capacity planning.
Supported and advised sidion's internal testers in writing test case descriptions in close coordination with the MBB Bank's business department.
Assisted with test case evaluation.
Tools: HP Quality Center, IBM Change, ALM (Application Management Software).
Database: Oracle with PL/SQL; programming languages C, C++.

Aug 2022 - Dec 2022

5 months

Wuppertal, Germany

Change and Release Management

Barmenia Insurance

Change and release management as a freelancer.
Advised and supported developers in creating test cases in close coordination with domain leads.
Tools: Jira, Confluence, Adonis, Control-M, Jenkins.
Programming languages: Java, ABAP.
Oracle databases.
Other software including Camunda, Rancher.

Jan 2022 - Jul 2022

7 months

Job-related Training

Job-related, full-day training courses.
Business English (one-on-one lessons).
Training in GDPR with preparation for certification as a European Data Protection Specialist according to Iapp.

Jan 2020 - Jul 2021

1 year 7 months

Senior IT Consultant / Consultant in GDPR-related topics

Fujitsu

Support and advise service management on all GDPR-related matters; support/advice for service management regarding the professional structuring of customer contracts.
Interface between service management and legal.
Collecting data protection assessments, risk classifications, and evaluations.
Role: team member in a 5-person team.
Environment: MS Office, OneTrust, Salesforce, Fujitsu Contract.
Tools: OneTrust, Salesforce, Fujitsu Contract and other Fujitsu internal databases. OneTrust was used for recording assessments.

Jan 2016 - Dec 2020

5 years

Process Lead

Fujitsu

As ITIL process owner, responsible for designing the capacity management process.
Conducting gap analyses.
Convening and leading meetings with the respective operations managers, including performing analyses.
Managing existing customer accounts.
KPI reporting in coordination with operations.
Environment: MS Office (Excel, PowerPoint, Word, etc.).
Tools: Visio, MS Project, JIRA, Confluence, ServiceNow, Adonis, SharePoint, etc.

Apr 2015 - Jul 2021

6 years 4 months

Change Manager and Configuration Manager

Fujitsu

ITIL change manager and configuration manager for clients such as Alpiq, Stada, Deutsche Pfandbriefbank.
Administration of change tickets and risk assessments.
Leading CABs (Change Advisory Boards).
Supporting the creation of service request workflows.
Taking changes into operation and ensuring documentation.
Team size: 2 to 6 members.
Environment: AGIL Remedy, OSM-Q, TfS (Triole for Service).
Tools: AGIL Remedy, OSM-Q, TfS (Triole for Service) for logging and handling changes.

Oct 2013 - Mar 2015

1 year 6 months

Frankfurt, Germany

System Support Specialist, 2nd Level Support

Deutsche Bank

Incident and problem management including root cause analysis, documentation, leading problem boards, proactive problem management.
Role as incident manager, later as problem manager.
Project: internal restructuring in the payments/current account area, outsourcing IT to India.
Task force: escalations for high-priority incidents to the bank's management and to GIM (Global Incident Management).
Clarification/documentation of interface responsibilities together with the business owners.
Role as business analyst and also as test manager in the large SEPA project: switching the payment system to SEPA.
Business analysis, creation of detailed designs, programming guidelines, etc.
Team size in the SEPA project: approx. 200 (mostly external) members, project duration 1 year.
Environment: IBM mainframe, assembler, COBOL, DB2, CICS, frontend.
Tools: dbSymphony as a modified version of ServiceNow, later ServiceNow for logging and handling incident and problem tickets, dbRIB for reports.

May 2012 - Sep 2013

1 year 5 months

Frankfurt, Germany

System Support Specialist, 2nd Level Support

Deutsche Bank

Analysis and mediation for incidents in 1st and 2nd level.
Incident and problem management according to ITIL; documentation, leading problem boards (moderation), monitoring SAP process chains.
Project: replacing the mainframe-based IT infrastructure with SAP standard solutions.
Role as incident manager, later also as problem manager.
Support of the Indian vendor as test manager.
Environment: IBM mainframe, COBOL, IMS/SAP, SAP BW.
Tools: dbSymphony for logging and handling tickets, SAP BI tools for monitoring.

Jan 2011 - Apr 2012

1 year 4 months

Frankfurt, Germany

System Support Specialist, 2nd and 3rd-level support

Deutsche Bank

Incident management according to ITIL; documentation, leading problem boards, monitoring SAP process chains.
Project: Current account, which included 13 sub-applications across about 40 areas.
Role as Incident Manager, later as Problem Manager.
Supported the Indian vendor as a test manager.
Environment: IBM Mainframe, COBOL, IMS.
Tools: dbSymphony (a modified version of ServiceNow) for logging and processing tickets.

Jan 2010 - Jan 2023

13 years 1 month

IT and accounting tasks

Medical practice

IT and accounting tasks in a medical practice.

Mar 2008 - Dec 2010

2 years 10 months

Frankfurt, Germany

IT Consultant

Deutsche Bank

Roles: project manager, tester, reviewer, developer, supporting deployments.
Project 'Schufa reports': introduction of an automated process for credit bureau reports, replacing a system of manually triggered, error-prone individual messages; project CpD Online.
Tasks: project lead, process designer, creating IT concepts (Data Software Requirement Specifications (DSRS), High-Level Designs (HLDs), Low-Level Designs (LLDs)), reviewer, tester and partly developer, test management.
Team size: variable, on average about 6 members.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: MS Project, SAS, various mainframe-based tools.

Nov 2007 - Mar 2008

5 months

Frankfurt, Germany

IT Consultant

Deutsche Bank

Roles: IT concept design, testing, quality management, development, test manager, deployment.
Tasks: process designer, reviewer, developer, tester (unit tests, manual tests, QM tests, integration tests, load and performance tests, smoke tests, etc.), deployment.
Test management in close coordination with the business department and with the application owner.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: MS Project, SAS, various mainframe-based tools.

Mar 2006 - Oct 2007

1 year 8 months

Frankfurt, Germany

IT Consultant

Deutsche Bank

Project 'Transaction Manager': replacement of an application made up of existing COBOL programs with new developments by the Indian vendor.
Roles: IT concept design, testing, quality management, test management, development, deployment.
Tasks: process designer, reviewer, test management in close coordination with the business department and with the application owner.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: MS Project, SAS, various mainframe-based tools.

Mar 2005 - Feb 2006

1 year

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Project 'Current Account Reengineering': Replacement of an application built from existing COBOL programs with a new application.
Roles: IT concept/design, testing, quality management, development, test management and deployment.
Activities: Process design, review, test management in close coordination with the business unit and the application owner.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: MS Project, SAS, various mainframe-based tools.

Nov 2004 - Feb 2005

4 months

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Project 'Transaction Management' (delivery of foreign currency transactions for tax certificates).
Roles: IT concept/design, testing, quality management, development, deployment.
Activities: Process design, review, test management in close coordination with the business unit and the application owner.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: SAS, various mainframe-based tools.

Jan 2004 - Oct 2004

10 months

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Projects 'KURT' (current account turnover realtime) and 'NOS turnover documentation'.
Roles: interface adjustments, testing, quality management, development, deployment.
Activities: Process design, review, test management in close coordination with the business unit and the application owner.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: SAS, various mainframe-based tools.

Jan 2002 - Dec 2003

2 years

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Projects 'Balance Summary', 'Intercompany Postings' and 'Nosdoku'.
Goals: compliance with legal requirements, redesign and further development.
Roles: interface adjustments, testing, quality management, development.
Activities: Process design, review, test management in close coordination with the business unit and the application owner.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: SAS, various mainframe-based tools.

Jan 2000 - Dec 2001

2 years

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Projects 'Client and Branch Settlement', 'Nosdoku' and various other projects.
Goals: compliance with legal requirements, redesign and further development.
Roles: interface adjustments, testing, quality management, development.
Activities: review, testing.
Environment: IBM Mainframe, COBOL, DB2, CICS.
Tools: SAS, various mainframe-based tools.

Oct 1985 - Dec 1999

14 years 3 months

Düsseldorf, Germany

IT Consultant

Deutsche Bank

Various projects, most recently the "Euro conversion" and the Y2K project aimed at keeping the programs running beyond the turn of the century.
Roles: interface adjustments, testing, quality management, development.
Activities: developer, tester, reviewer.
Environment: IBM Mainframe, COBOL, DB2, CICS, partly also Natural/Adabas.
Tools: SAS, various mainframe-based tools.