Christian Krah - Service Catalog Manager

Q: Where is Christian based?

Christian is based in Hanover, Germany and prefers 100% remote projects.

Q: What languages does Christian speak?

Christian speaks the following languages: German (Native), English (Advanced), Spanish (Elementary) .

Q: How many years of experience does Christian have?

Christian has at least 43 years of experience. During this time, Christian has worked in at least 13 different roles and for 6 different companies . The average length of individual experience is 2 years . Note that Christian may not have shared all experience and actually has more experience.

Q: What is Christian's latest experience?

Christian's most recent position is Service Catalog Manager at Deloitte team .

Q: What companies has Christian worked for in recent years?

In recent years, Christian has worked for Deloitte team , sidion GmbH , Barmenia Insurance , Fujitsu , and Medical Practice .

Q: Which industries is Christian most experienced in?

Christian is most experienced in industries like Banking and Finance , Healthcare , and Information Technology (IT) . Christian also has some experience in Professional Services , Manufacturing , and Insurance .

Q: Which business areas is Christian most experienced in?

Christian is most experienced in business areas like Information Technology (IT) , Quality Assurance (QA) , and Accounting . Christian also has some experience in Legal and Compliance , Operations , and Project Management .

Q: Which industries has Christian worked in recently?

Christian has recently worked in industries like Healthcare , Information Technology (IT) , and Professional Services .

Q: Which business areas has Christian worked in recently?

Christian has recently worked in business areas like Information Technology (IT) , Accounting , and Legal and Compliance .

Recommended expert

Hanover, Germany

Experience

May 2024 - Present

1 year 10 months

Hanover, Germany

Service Catalog Manager

Deloitte team

Worked in the IT infrastructure of the Deloitte team.
Planned assignment as service catalog manager at an insurance company in Hanover.

Jul 2023 - Apr 2024

10 months

Consultant

Various small projects as a consultant, accounting tasks.
Attended conferences for further training (most recently the IAPP Data Protection Congress in Munich and the SAS platform networking meeting in Heidelberg).
Professional training in data protection, SAS programming, AI, etc.
Regular participation in IAPP conferences and SAS working groups.

Apr 2023 - Jun 2023

3 months

Technical Service Owner

sidion GmbH

Served as technical service owner for MBB on behalf of sidion GmbH.
Coordinated with sales, performed assessments, coordinated sidion–MBB interactions, tracked change requests.
Prepared performance records and proposals, approvals, capacity planning.
Supported and advised sidion's internal testers in drafting test case descriptions in close coordination with the MBB bank business unit.
Assisted in evaluating test cases.
Tools: HP Quality Center, IBM Change, ALM (Application Lifecycle Management software).
Database: Oracle with PL/SQL.
Programming languages: C, C++.

Aug 2022 - Dec 2022

5 months

Wuppertal, Germany

Freelancer (Change and Release Management)

Barmenia Insurance

Change and release management as a freelance consultant at Barmenia Insurance.
Advised and supported developers in creating test cases in close coordination with domain owners.
Tools: Jira, Confluence, Adonis, Control-M, Jenkins.
Programming languages: Java, ABAP.
Oracle databases.
Other software: Camunda, Rancher.

Jan 2022 - Jul 2022

7 months

Job-related training

Full-day job-related training courses.
Business English (one-on-one lessons).
Further training in GDPR with preparation for certification as a European Data Protection Expert according to IAPP.

Nov 2021 - Present

4 years 4 months

Senior IT Consultant / Freelance work

Started a freelance role as a Senior IT Consultant.

Apr 2015 - Jul 2021

6 years 4 months

Senior IT Consultant / Process Lead / Change Manager & Configuration Manager

Fujitsu

Consultant in GDPR-relevant topics (01/2020 – 07/2021).
Conducted privacy assessments, risk classifications, evaluations, and supported Service Management in all GDPR-related topics.
Supported and advised Service Management on the service design of customer contracts.
Acted as interface between Service Management and Legal.
Tools: OneTrust, Salesforce, Fujitsu Contract; used OneTrust to collect assessments.
Process Lead (01/2016 – 12/2020).
Designed the Capacity Management process, performed gap analyses, scheduled and led meetings with the respective operations managers.
Managed existing customers, KPI reporting in coordination with operations.
Process Owner according to ITIL.
Tools: Visio, MS Project, JIRA, Confluence, ServiceNow, Adonis, SharePoint.
Change Manager and Configuration Manager according to ITIL (04/2015 – 07/2021).
Supported clients such as Alpiq, Stada, Deutsche Pfandbriefbank.
Managed change tickets, risk assessments, and led CABs (Change Advisory Boards).
Supported the creation of service request workflows.
Handled change implementations in operations and ensured documentation.
Tools: AGIL Remedy, OSM-Q, TfS (Triole for Service) for tracking and processing changes.

Oct 2013 - Mar 2015

1 year 6 months

Frankfurt, Germany

System Support Specialist, 2nd Level Support

Deutsche Bank

Incident and problem management including root cause analysis, documentation, leading problem boards, proactive problem management.
Internal restructuring in payment transactions/current accounts (ZV/KK), outsourcing IT to India.
Task force: Escalations for high-priority incidents to bank management and GIM (Global Incident Management).
Clarified and documented interface responsibilities together with business owners.
Business analyst and test manager in the large SEPA project to migrate the payment system to SEPA.
Conducted business analysis, created detailed designs, and programming specifications.
Tools: dbSymphony, ServiceNow, dbRIB for reporting.
Environment: IBM mainframe, Assembler, COBOL, DB2, CICS, frontend.

May 2012 - Sep 2013

1 year 5 months

Frankfurt, Germany

System Support Specialist, 2nd Level Support

Deutsche Bank

Analyzed and mediated incidents at 1st and 2nd level.
Incident and problem management according to ITIL; documentation, leading problem boards (moderation), monitoring SAP process chains.
Project: Replacing the mainframe-based IT infrastructure with SAP standard solutions.
Supported the Indian vendor as a test manager.
Tools: dbSymphony, SAP BI tools for monitoring.
Environment: IBM mainframe, COBOL, IMS/SAP, SAP BW.

Jan 2011 - Apr 2012

1 year 4 months

Frankfurt, Germany

System Support Specialist, 2nd and 3rd Level Support

Deutsche Bank

Incident management according to ITIL; documentation, leading problem boards, monitoring SAP process chains.
Project: Current account with 13 sub-applications and about 40 topic areas.
Supported the Indian vendor as a test manager.
Tools: dbSymphony (customized version of ServiceNow).
Environment: IBM mainframe, COBOL, IMS.

Jan 2010 - Jan 2023

13 years 1 month

IT and accounting tasks

Medical Practice

IT and accounting tasks in my wife's medical practice.

Mar 2008 - Dec 2010

2 years 10 months

Frankfurt, Germany

IT Consultant

Deutsche Bank

Project management, testing, code reviews, development, deployment support.
Schufa reporting project: set up an automated Schufa reporting process.
CpD Online project.
IT concept development (Data Software Requirement Specifications (DSRS), High-Level Designs (HLDs), Low-Level Designs (LLDs)), code reviews, testing.
Tools: MS Project, SAS, various mainframe-based tools.
Environment: IBM Mainframe, Cobol, DB2, CICS.

Nov 2007 - Mar 2008

5 months

Frankfurt, Germany

IT Consultant

Deutsche Bank

Process design, code reviews, development, testing (unit tests, manual tests, QA tests, integration tests, load and performance tests, smoke tests, etc.), deployment.
Test management in close coordination with the business department and the application owner.
Tools: MS Project, SAS, various mainframe-based tools.
Environment: IBM Mainframe, Cobol, DB2, CICS.

Mar 2006 - Oct 2007

1 year 8 months

Frankfurt, Germany

IT Consultant

Deutsche Bank

Process design, code reviews, test management in close coordination with the business department and the application owner.
Transaction Manager project: replacing a COBOL-based application with new developments from an Indian vendor.
Tools: MS Project, SAS, various mainframe-based tools.
Environment: IBM Mainframe, Cobol, DB2, CICS.

Mar 2005 - Feb 2006

1 year

Frankfurt am Main, Germany

IT Consultant

Deutsche Bank

Process design, code reviews, test management in close coordination with the business department and the application owner.
Current Account Reengineering project: replacing a COBOL-based application with a new application.
Tools: MS Project, SAS, various mainframe-based tools.
Environment: IBM Mainframe, Cobol, DB2, CICS.

Nov 2004 - Feb 2005

4 months

Frankfurt am Main, Germany

IT Consultant

Deutsche Bank

Process Designer, Reviewer, Test management in close coordination with the business unit and the Application Owner.
Transaction Management project (delivery of foreign currency transactions for tax certificates).
Tools: SAS, various mainframe-based tools.
Environment: IBM Mainframe, Cobol, DB2, CICS.

Jan 2004 - Oct 2004

10 months

Frankfurt am Main, Germany

IT Consultant

Deutsche Bank

Process Designer, Reviewer, Test management in close coordination with the business unit and the Application Owner.
Projects KURT (Current Account Turnover Realtime) and NOS revenue documentation.
Tools: SAS, various mainframe-based tools.
Environment: IBM Mainframe, Cobol, DB2, CICS.

Jan 2002 - Dec 2003

2 years

Frankfurt am Main, Germany

IT Consultant

Deutsche Bank

Process Designer, Reviewer, Test management in close coordination with the business unit and the Application Owner.
Projects: balance sheet consolidation, intercompany rebookings, and Nosdoku.
Adaptation to legal requirements, redesign and further development.
Tools: SAS, various mainframe-based tools.
Environment: IBM Mainframe, Cobol, DB2, CICS.

Jan 2000 - Dec 2001

2 years

Frankfurt am Main, Germany

IT Consultant

Deutsche Bank

Reviewer, tester for interface adjustments, tests, quality management, development.
Projects: client and branch settlement, Nosdoku, and various other projects.
Adaptation to legal requirements, redesign and further development.
Tools: SAS, various mainframe-based tools.
Environment: IBM Mainframe, Cobol, DB2, CICS.

Oct 1985 - Dec 1999

14 years 3 months

Düsseldorf, Germany

IT Consultant / Organisationsprogrammierer

Deutsche Bank

Developer, tester, reviewer for interface adjustments, tests, quality management, development.
Various projects, most recently the euro conversion and the Y2K project.
Joined rhv (legal successor to DAT, TDS) as an organizational programmer on October 1, 1985.
Tools: SAS, various mainframe-based tools.
Environment: IBM Mainframe, Cobol, DB2, CICS, partly also Natural/Adabas.

May 1976 - Sep 1978

2 years 5 months

Industrial Clerk (Apprenticeship)

Completed a commercial apprenticeship as an industrial clerk.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Banking and Finance (29.5 years), Healthcare (13 years), Information Technology (10.5 years), Professional Services (7 years), Manufacturing (2.5 years), and Insurance (2 years).

Banking and Finance

Healthcare

Information Technology

Professional Services

Manufacturing

Insurance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (40.5 years), Quality Assurance (28.5 years), Accounting (16 years), Legal (7 years), Operations (6.5 years), and Project Management (5.5 years).

Information Technology

Quality Assurance

Accounting

Legal

Operations

Project Management

Skills

Consulting On Data Protection Topics (Gdpr)
Incident And Problem Management
Change Management
Release Management
Project Management
Configuration Management
Software Testing
Test Management
Mainframe Specialist
Operating Systems: Mvs/os390/z/os (Mainframe With Jes 2/3 (Job Entry System), Racf (Resource Access Control Facility)), Windows
Databases: Ibm Db2, Ims, Ms Sql
Programming Languages: Cobol, Assembler, Natural/adabas, Jcl, Rexx, Abap, Sql, Sas
Code Analysis: Standardized Programming, Programming Standards, Checking Compiler Messages, Ibm Debugger Tools (Cobol Report Writer Precompiler, Debug Tool, Load Module Analyser)
Data Communication: Lotus Notes, Ms Teams, Outlook, Zoom
Tools: Remedy, Sharepoint, Servicenow, Sap Bw, Db Symphony, Db Rib, Osmq, Tfsnow, Visio, Ms Office (Excel, Word, Powerpoint), Onetrust, Salesforce, Various Mainframe-based Tools Such As File-aid, Abendaid, Tso/ispf, Xpediter, Jira, Confluence, Control-m, Jenkins, Adonis, Camunda, Rancher, Hp Quality Center, Ibm Change, Alm
Industry Knowledge: Deutsche Bank, Fujitsu Internal, Barmenia Insurance, Mbb (Mercedes-benz Bank)
Holder Of All Driving License Classes
Skilled In Touch Typing
Skilled In Shorthand

Languages

German

Native

English

Advanced

Spanish

Elementary

Education

Oct 1978 - Jun 1984

Ruhr University Bochum

Diploma in Economics · Economics · Bochum, Germany

May 1976 - Sep 1978

Commercial apprenticeship as industrial clerk

High school diploma (Abitur)

Certifications & licenses

IAPP CIPP/E Certification

ISTQB Certified Tester Foundation Level

ITIL 4 Foundation

ITIL Advanced Certificate: CSI

ITIL Advanced Certificate: Managing Across the Lifecycle

ITIL Expert

ITIL Advanced Certificate: Service Operations

ITIL Advanced Certificate: Service Transition

ITIL Advanced Certificate: Service Design

ITIL Advanced Certificate: Service Strategy

ITIL Foundation Certification v3

ISTQB Certified Tester Advanced Level: Test Manager

ISTQB Certified Tester Advanced Level: Functional Tester

European Data Protection Expert according to IAPP

Profile

Created

September 2025

Last Update

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Christian based?

Christian is based in Hanover, Germany and prefers 100% remote projects.

What languages does Christian speak?

Christian speaks the following languages: German (Native), English (Advanced), Spanish (Elementary).

How many years of experience does Christian have?

Christian has at least 43 years of experience. During this time, Christian has worked in at least 13 different roles and for 6 different companies. The average length of individual experience is 2 years. Note that Christian may not have shared all experience and actually has more experience.

What roles would Christian be best suited for?

Based on recent experience, Christian would be well-suited for roles such as: Service Catalog Manager, Consultant, Technical Service Owner.

What is Christian's latest experience?

Christian's most recent position is Service Catalog Manager at Deloitte team.

What companies has Christian worked for in recent years?

In recent years, Christian has worked for Deloitte team, sidion GmbH, Barmenia Insurance, Fujitsu, and Medical Practice.

Which industries is Christian most experienced in?

Christian is most experienced in industries like Banking and Finance, Healthcare, and Information Technology (IT). Christian also has some experience in Professional Services, Manufacturing, and Insurance.

Which business areas is Christian most experienced in?

Christian is most experienced in business areas like Information Technology (IT), Quality Assurance (QA), and Accounting. Christian also has some experience in Legal and Compliance, Operations, and Project Management.

Which industries has Christian worked in recently?

Christian has recently worked in industries like Healthcare, Information Technology (IT), and Professional Services.

Which business areas has Christian worked in recently?

Christian has recently worked in business areas like Information Technology (IT), Accounting, and Legal and Compliance.

What is Christian's education?

Christian holds a Master in Economics from Ruhr University Bochum.

Does Christian have any certificates?

Christian has 14 certificates. Among them, these include: IAPP CIPP/E Certification, ISTQB Certified Tester Foundation Level, and ITIL 4 Foundation.

What is the availability of Christian?

Christian is immediately available full-time for suitable projects.

What is the rate of Christian?

Christian's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.