Service Manager, Change Manager, Project Manager

Mobile Application Management (MAM)

• Service management with focus on MAM: applying, adapting and expanding processes and tools for the MAM lifecycle. Creating, tracking and controlling application deployments. Applying, refining and optimizing the required process steps with the architecture & process team.
• Ensuring the required technical functionality (apps, features, OS, devices). Coordinating the development/input of documents for BSI approval of secured apps. Coordinating the different architectures and external contributions from manufacturers for BSI approval.
• Technical service management tasks between the affected services (e.g. CERT, EMM, MAM, architecture, license management, etc.).
• Maintaining product and deployment data for applications. Continuous maintenance of base data, versions, variants, product classes and elements of applications.
• Collaborating with the relevant departments and the in-house process and project planning team, as well as implementing and executing data maintenance for mobile applications. Planning, coordinating and carrying out communication to announce, perform and follow up planned activities.
• Performing data maintenance. Creating status reports and reports for mobile applications. Coordinating app security analyses in MAM. Regularly reviewing test forecasts with involved departments. Prioritizing applications in the security test process. Coordinating with license management (part of security review). Coordinating the creation of test reports and their delivery to the client. Creating relevant orders. Checking the respective effort. Developing improvement suggestions related to these tasks.
• Coordinating the change process for security analysis of apps as part of a cyclical review and redeployment, both in the open and in the VS-NfD area.
• Aligning with all involved units (CERT, license management, report-creating units). Distributing test reports to the client.
• Aligning the app forecast for app testing and the processes with all areas that have apps tested, as well as with the executing units.
• Coordinating (security) market analyses. Developing improvement suggestions related to these tasks, and aligning them with all involved areas. Monitoring test times.

Skills/Tools:

• ITIL
• Windows 10
• Microsoft Office 2019
• Customer-specific documents
• SLMS
• Maximo
• App deployment
• Customer-specific databases
• Dynamo

Software Intake Process (SIP) / Application Readiness

• As the responsible project manager, I was in charge of application deployment and software packaging topics. I was the contact for migrating existing Linux Ubuntu applications to Windows 10. I modeled the process for deploying and packaging applications in the group. I contributed to writing the packaging guidelines.
• Evaluated Linux Ubuntu software products for Windows 10 readiness.
• Designed and created an intake sheet (installation instructions) for the internal packaging department. Created a test concept for Windows 10 applications. Coordinated and tested the Windows 10 packaged applications with departments (UAT - User Acceptance Test).
• SPOC (Single Point of Contact) between departments and the application deployment unit. Quality assurance of processes within the client application software management stream. Quality assurance of created software packages.
• Conducted application assessments (inventory) together with individual LVM departments.
• Participated in Windows 10 rollout planning and deployment.
• Monitoring and status reporting to the client, technical clearing of applications, acting as a single point of contact between application vendors and departments, creating documentation and installation guides, migrating from Linux Ubuntu to Windows 10.

Skills/Tools:

• ITIL
• Linux Ubuntu
• Windows 10
• Microsoft Office 2016
• Microsoft Project
• Customer-specific documents
• VDI
• Software packaging
• Customer-specific databases
• OPSI

Vendor Management / Workplace EUC (End User Computing)

• As a member of the EUC (End User Computing) team responsible for IT workplace planning & vendor management, conducting requirements analysis, single point of contact for the eWorkplace planning process, interface between Innogy SE and vendor Infosys, coordinating various tasks between Innogy SE AG and the vendor. Vendor management (service provider management) and process control, project coordination and management of individual project members, monitoring schedules and milestones, controlling contract documents and vendor invoicing.
• Maintenance of IT asset management in ServiceNow.
• Conducting project reviews and alignment for go-live handover to vendor. Planning and monitoring IT relocations, process modeling for IT service desk.

Skills/Tools:

• ITIL
• Windows 10
• Microsoft Office 2016
• SNOW (ServiceNow)
• Customer-specific documents
• Customer-specific databases
• Reporting
• ServiceNow

Vendor Management / Workplace Planning eWorkplace

• As deputy project manager responsible for IT workplace planning & vendor management, IT workplace planning in eWorkplace management (session host, VDI, thin client, fat client, notebook, print service, storage, server, as well as Exchange), asset management (inventory), conducting requirements analysis, single point of contact for the eWorkplace planning process, interface between Postbank Systems and the vendor, coordinating various tasks between Postbank Systems AG and the vendor. Vendor management (service provider management) and process control, project coordination and management of individual project members, monitoring schedules and milestones, controlling contract documents and vendor invoicing. Conducting project reviews and alignment for go-live handover to the vendor.

Skills/Tools:

• ITIL
• Windows 7
• Microsoft Office 2013
• Microsoft Project
• Customer-specific documents
• VDI
• Lexmark print services
• eWorkplace
• Client data protection
• Customer-specific databases
• Microsoft Windows Server (versions 2016 and 2019)
• Microsoft Exchange

Cloud Service and Collaboration Solution Project Management

Project requirement: As part of the corporate restructuring, consultants and management require IT to implement the same Microsoft Lync and Microsoft SharePoint tools used by the parent company in a cloud environment.

• Conducted an assessment of the tools used by the customer. Advised the customer on cloud services and collaboration solutions. Developed a concept for implementing the cloud service and collaboration solution. Evaluated and deployed the selected services.
• Managed service providers for the implementation of the cloud service and collaboration solution.
• Provided operational support (network and system administration).

Skills/Tools:

• Windows 7
• Windows Server 2003
• Windows Server 2008
• Windows Server 2012
• VMware
• TeamViewer
• Cisco GoToMeeting / GoToWebinar
• Microsoft Exchange
• Microsoft Office 365
• Microsoft Lync
• Sophos Astaro Gateway
• Cloud Services
• Collaboration Tools
• VOIP

Rollout planning for Windows 7 and Office 2010

• Development of a concept for conducting assessments (inventory) in TKAG group companies. Identification of which assessments are needed. Evaluation and provision of necessary tools and methods to carry out the assessments (e.g., questionnaires, scans, etc.). Creation of checklists for all preparations and criteria needed for a successful rollout. Evaluation and provision of the required tools/methods to work effectively with checklists, etc. (readiness framework or database). Development of a concept for the transition & transformation of each business unit into the new infrastructure with the new client.

Skills/Tools:

• Windows 7
• Windows XP
• Microsoft SCCM
• Microsoft MAP 5.5
• Network Inventory Advisor
• Microsoft Office 2010
• Microsoft Exchange
• SharePoint
• Lync
• MS-Project

Application testing, defect management

• Software quality testing: testing customer-specific applications, creating defects and tickets, documentation, executing test cases in HP Quality Center 10, software distribution through Empirium and migration to SCCM, software distribution with SCCM, and documentation of each test case.

Skills/Tools:

• Windows 7
• Windows XP
• HP Quality Center 10
• Empirium
• Office 2007
• SCCM

Rollout planning and execution

Project requirement: Project named HERKULES will bring the entire non-military IT and telecommunications infrastructure of the Bundeswehr up to date.

• Infrastructure project management (Client Back Office Service) of the operational area as part of the Hercules project
• Rollout of approximately 150,000 client/server systems, coordination of project deployment using MS Project, adjusting and editing MS Project project plans. Target volume template processing
• Analysis of actual inventory, analysis of target inventory
• Ensuring hardware and software inventory, point of contact for conflict resolution
• Planning and scheduling of the rollout team, scheduling logistics
• Coordination with software testers, discussions and meetings with clients
• Ü1 security clearance

Skills/Tools:

• Office 2003
• Lotus Notes 6.x
• MS Project
• Internal databases, etc.

• Application testing, defect management

• VIP support and network and system administration

• Support and network and system administration