Service Manager, Change Manager, Project Manager

Mobile Application Management (MAM)

• Service management focusing on MAM: applying, adjusting and expanding processes and tools for the MAM lifecycle. Creating, tracking and managing application delivery. Refining and optimizing needed process steps with the architecture & process team.
• Ensuring required technical functions (apps, features, OS, devices). Coordinating documentation input for BSI approval of secured apps. Managing architectures and vendor inputs for BSI approval.
• Technical service management tasks among related services (e.g. CERT, EMM, MAM, architecture, license management).
• Maintaining product and deployment data for applications. Continuous updating of base data, versions, variants, product classes and elements.
• Collaborating with departments and internal process planning to implement and manage mobile app data. Planning, coordinating and communicating announcements, execution and follow-up of activities.
• Performing data maintenance. Creating status reports for mobile apps. Coordinating app security analyses in MAM. Regularly discussing test forecasts with involved teams. Prioritizing apps in security testing. Aligning with license management as part of security checks. Managing test report creation and delivery to client. Preparing authorizations. Controlling related effort. Suggesting improvements.
• Coordinating change processes for app security analysis in cyclic reviews and re-deployment in open and VS-NfD areas.
• Liaising with all units (CERT, license management, reporting). Distributing test reports to clients.
• Aligning app forecast and testing processes with all teams and test providers.
• Coordinating market (security) analyses. Proposing and aligning improvements. Monitoring test durations.

Skills/Tools:

• ITIL
• Windows 10
• Microsoft Office 2019
• Client-specific documents
• SLMS
• Maximo
• App deployment
• Client-specific databases
• Dynamo

Software Intake Process (SIP) / Application Readiness

• Lead project manager for application delivery and software packaging. Contact for migrating existing Linux Ubuntu applications to Windows 10. Modeled the delivery and packaging process across the group. Contributed to packaging guidelines.
• Evaluated Linux Ubuntu software readiness for Windows 10.
• Designed and created an intake sheet (installation instructions) for in-house packaging. Developed test concepts for Windows 10 apps. Coordinated and tested packaged Windows 10 apps with departments (UAT).
• SPOC between departments and application delivery. Ensured process quality in client application software management. Verified software package quality.
• Conducted application assessment with departments at LVM.
• Supported Windows 10 rollout planning and deployment.
• Monitoring and status reporting to clients, technical clearing of apps, liaison between app vendors and departments, creating documentation and installation guides, migrating Linux Ubuntu to Windows 10.

Skills/Tools:

• ITIL
• Linux Ubuntu
• Windows 10
• Microsoft Office 2016
• Microsoft Project
• Client-specific documents
• VDI
• Software packaging
• Client-specific databases
• OPSI

Vendor Management / Workplace EUC (End User Computing)

• As EUC team member responsible for workplace planning and vendor management, conducting requirements analysis, SPOC for eWorkplace planning, interface between Innogy SE and Infosys vendor, coordinating tasks with Innogy SE AG and vendor. Managed vendor control and processes, project coordination and team leadership, monitored deadlines and milestones, controlled contracts and vendor costs.
• IT Asset Management in ServiceNow.
• Conducted project reviews and Go-Live coordination with vendor. Planned and monitored IT moves, modeled IT service desk processes.

Skills/Tools:

• ITIL
• Windows 10
• Microsoft Office 2016
• SNOW (ServiceNow)
• Client-specific documents
• Client-specific databases
• Reporting
• ServiceNow

Vendor Management / Workplace Planning eWorkplace

• As deputy project manager responsible for workplace planning and vendor management in eWorkplace (Session Host, VDI, thin client, fat client, notebook, print, storage, server, Exchange). Managed asset inventory, requirements analysis, SPOC for planning process, interface between Postbank Systems and vendor, coordinated tasks, controlled vendor and process, led team, monitored deadlines and milestones, managed vendor contracts and costs, conducted project reviews and Go-Live coordination.

Skills/Tools:

• ITIL
• Windows 7
• Microsoft Office 2013
• Microsoft Project
• Client-specific documents
• VDI
• Lexmark print service
• eWorkplace
• Client data protection
• Client-specific databases
• Microsoft Windows Server (2016, 2019)
• Microsoft Exchange

Cloud Service and Collaboration Solution Project

Project requirement: During corporate restructuring, bring corporate tools Microsoft Lync and SharePoint into a unified cloud environment.

• Assessed existing tools at client. Advised on cloud and collaboration solutions. Developed implementation concept for cloud collaboration. Evaluated and deployed chosen service.
• Managed vendors for cloud service and collaboration deployment.
• Provided operational support (network and system administration).

Skills/Tools:

• Windows 7
• Windows Server 2003
• Windows Server 2008
• Windows Server 2012
• VMware
• TeamViewer
• Cisco GoToMeeting / GoToWebinar
• Microsoft Exchange
• Microsoft Office 365
• Microsoft Lync
• Sophos Astaro Gateway
• Cloud services
• Collaboration tools
• VOIP

Windows 7 and Office 2010 rollout planning

• Developed concept for assessments (inventory) across TKAG companies. Identified needed assessments. Evaluated and provided tools/methods (surveys, scans). Created checklists for preparation and success criteria. Provided readiness framework and database tools. Developed transition plan for each entity to new infrastructure and client.

Skills/Tools:

• Windows 7
• Windows XP
• Microsoft SCCM
• Microsoft MAP 5.5
• Network Inventory Advisor
• Microsoft Office 2010
• Microsoft Exchange
• SharePoint
• Lync
• MS Project

Application testing and defect management

• Software quality testing, application testing, defect and ticket creation, documentation. Conducted test cases in HP Quality Center 10, handled deployment via Empirium and SCCM, documented test cases.

Skills/Tools:

• Windows 7
• Windows XP
• HP Quality Center 10
• Empirium
• Office 2007
• SCCM

Rollout planning and execution

Project "HERKULES" modernizes non-military IT and telecom for the German Armed Forces.

• Managed infrastructure PM (Client Back Office Service) for Herkules.
• Oversaw rollout of ~150,000 clients/servers. Coordinated deployment via MS Project: adjusted and maintained plans.
• Analyzed current and target inventories.
• Ensured hardware and software stock, resolved conflicts.
• Scheduled rollout team and logistics.
• Coordinated with software testers and clients.
• Security clearance level Ü1.

Skills/Tools:

• Office 2003
• Lotus Notes 6.x
• MS Project
• Internal databases etc.

• Application testing and defect management

• VIP support and network & system administration

• Support and network & system administration