Nermin Kasumovic
Service Manager, Change Manager, Project Manager
Experience
Service Manager, Change Manager, Project Manager
ITZ-Bund
- Responsible for service management and change management within the ITZ-Bund network.
- Creating, tracking, and modifying change requests for applications and infrastructure at ITZ-Bund.
- Adapting and extending change management processes.
- Ensuring required technical functionality of specific applications (beBPo Web, Governikus Multi Messenger GMM).
- Project management activities for individual projects within the ITZ-Bund network.
- Managing and ensuring availability of external service providers (Governikus, Materna).
- Participation in an FMS audit (documentation description, processes, quality) for individual agencies of ITZ-Bund.
- Monitoring deadlines and milestones, reporting project progress to various stakeholders.
- Single point of contact (SPOC) for various departments, weekly fixed meetings with clients and status meetings.
- Creating and planning infrastructure G2X maps, monitoring, and status reporting to clients and external service providers.
- Participation in certificate requests and certificate exchange for customer-specific infrastructure and applications.
- Planning, coordinating, and executing communication for announcing, carrying out, and following up on planned activities.
- Monitoring effort and developing improvement suggestions.
- Skills/Tools: ITIL, Prince 2, Windows 10, Microsoft Office, Governikus products, Materna products, Confluence, Jira, BMC Remedy, Smart IT
Service Manager (MAM)
BWI GmbH
- Service management with a focus on Mobile Application Management (MAM).
- Applying, adapting, and extending processes and tools for the MAM lifecycle.
- Creating, tracking, and controlling application delivery.
- Optimizing process steps with the architecture and processes team.
- Ensuring required functionality (apps, features, operating system, devices).
- Coordinating documentation for BSI approval of secured apps.
- Technical service management tasks between CERT, EMM, MAM, architecture, and license management.
- Maintaining application products and deployment data.
- Collaborating with process and project planning teams on data maintenance.
- Creating status reports and reports.
- Coordinating app security analyses and test forecast meetings.
- Aligning with license management and preparing audit reports.
- Coordinating the change process for app security analysis (open and VS-NfD).
- Monitoring review times and developing improvement suggestions.
- Skills/Tools: ITIL, Windows 10, Microsoft Office 2019, SLMS, Maximo, Dynamo
Project Coordinator Print
GKV Informatik
- Project coordinator for printer rollout planning and execution at public health insurance companies.
- Creating the printer rollout checklist.
- Managing stakeholders and planning the pilot project as well as mass rollout of HP printers.
- Monitoring deadlines and milestones, reporting project progress.
- Single point of contact for departments, weekly fixed meetings and status meetings.
- Skills/Tools: ITIL, Prince 2, Windows 10, Microsoft Office 2016, Microsoft Project
Project Manager SIP
LVM Versicherungen
- Responsible project manager for application delivery and software packaging.
- Point of contact for migrating Linux Ubuntu applications to Windows 10.
- Modeling processes for application delivery and packaging.
- Contributing to the creation of the packaging guideline.
- Evaluating software products for Windows 10 readiness.
- Designing and creating intake sheets (installation guides).
- Creating test concepts for Windows 10 applications.
- Coordinating and testing Windows 10 packaging with business units (UAT).
- Single point of contact between business units and application delivery.
- Quality assurance of processes and software packages.
- Conducting application assessments (inventory).
- Contributing to Windows 10 rollout planning and delivery.
- Monitoring, status reporting, and technical clearing of applications.
- Creating documentation and installation guides.
- Skills/Tools: ITIL, Linux Ubuntu, Windows 10, Microsoft Office 2016, Microsoft Project, VDI, OPSI
Subproject Manager Windows 10
AlphaBit GmbH
- Support in Windows 10 rollout planning, execution, and documentation.
- Creating migration and client concepts.
- Planning and controlling pilot projects and mass rollouts for judicial authorities.
- Monitoring deadlines and milestones, reporting project progress.
- Single point of contact for business units.
- Documenting and evaluating infrastructure, functional, and integration tests (servers, Exchange).
- Skills/Tools: ITIL, Prince 2, Windows 10, Microsoft Office 2016
Service Management
Innogy SE
Worked in the EUC area for IT workplace planning and vendor management
Took part in requirements analysis and served as single point of contact for the eWorkplace process
Acted as interface between Innogy SE and vendor Infosys
Coordinated tasks, managed processes, coordinated projects
Monitored schedules and milestones, controlled contract documents and costs
Maintained IT asset management in ServiceNow
Conducted project reviews and Go-Live coordination
Planned and oversaw IT relocations, modeled processes for the IT service desk
Skills/Tools: ITIL, Windows 10, SNOW (ServiceNow)
Project Manager SIP
ThyssenKrupp AG
Served as project manager responsible for application deployment and software packaging in the UNITE project
Modeled processes for application deployment and packaging
Contributed to packaging guidelines and evaluated Windows 10 readiness
Created intake sheets for external service providers
Acted as SPOC between service providers and clients, ensured process and package quality
Coordinated and tested Windows 10 packages with business units (UAT)
Managed IT asset management in ServiceNow
Participated in application assessments and Windows 10 rollout planning
Handled monitoring, technical troubleshooting, documentation, and the upgrade from Office 2010 to 2016
Skills/Tools: ITIL, Windows 7 & 10, Microsoft Office 2016, Microsoft Project, VDI
Project Manager
Postbank Systems AG
Co-project manager for IT workplace planning and vendor management in eWorkplace management
Handled asset management (inventory), requirements analysis, and served as SPOC for the eWorkplace process
Acted as interface between Postbank Systems and the vendor, coordinated tasks
Managed processes, project and resource coordination, monitored milestones
Controlled contract documents and costs, conducted project reviews, and coordinated Go-Live
Skills/Tools: ITIL, Windows 7, Microsoft Office 2013, Microsoft Project
Project Manager / Team Lead
Börder Computer Consulting Service AG
Led IT infrastructure and service desk projects for various clients
Conducted evaluations, project preparation, proposal reviews, and SLA assessments
Implemented ITIL-compliant processes, change management, and infrastructure assessments
Served as interface between service providers and clients, managed resources
Planned deployments and schedules, monitored progress, handled escalations, and conducted project reviews
Skills/Tools: ITIL, Windows 7, Windows Server 2003-2012, Microsoft Office 2013, Microsoft Project
IT Consultant in Operations
DELVAG Luftfahrtversicherung AG
Managed cloud service and collaboration solution projects (Microsoft Lync, SharePoint)
Assessed existing tools and advised on cloud and collaboration
Developed and evaluated concepts and services
Managed service providers and handled day-to-day network and system administration
Skills/Tools: Windows 7, Windows Server 2003-2012, VMware, GoToMeeting, Office 365, VOIP
Smart Client Rollout Application Readiness (Software Deployment)
RWE IT Service GmbH
Project management Quality Gate for company-wide migration to Windows 7
Stream lead for packaging (approx. 25 internal and external employees in Slovakia)
Point of contact for the packaging process and evaluation of external vendors' proposals
SPOC for test center, configuration, and UAT coordination
Tracking, evaluation, packaging, rollout planning, troubleshooting
Reporting and moderating steering committee meetings, participating in RFPs/RFIs
Implementation of ITIL-compliant processes, monitoring, and technical clearing
Skills/Tools: Windows 7, SCCM, SharePoint, VMware, MS-Project
Project Manager Assessment
Thyssen Krupp IT End-User Platform
Development of concepts for assessments (inventory) and readiness framework
Evaluation of tools and methods, creation of checklists and database framework
Concept development for transition & transformation into new client infrastructure
Skills/Tools: Windows 7/XP, SCCM, MAP 5.5, Network Inventory Advisor, MS-Project
Software Distribution
SMS Siemag Group
Migration from Windows XP to Windows 7 and from SMS to SCCM
Creation and distribution of software packages, post-deployment checks
3rd-Level Support, Microsoft Exchange Administration, Incident and Change Management
Skills/Tools: Windows 7/XP, SCCM, SMS, Matrix 42, Neo42 Package Wizard, Remedy
Software Quality Test Manager AIT
T-Systems
Software quality testing and defect management for customer-specific applications
Creation of test cases and defects in HP Quality Center 10
Software distribution with Empirium and SCCM, documentation of test cases
Skills/Tools: Windows 7/XP, HP Quality Center, Empirium, SCCM
System and Network Administrator (Data Center Krefeld)
T-Systems
3rd-level network and system administration, server installation, maintenance, and decommissioning
Incident management, cluster and AD administration, Exchange administration, and troubleshooting
Communication with Slovak helpdesk, change management, and change board meetings
Skills/Tools: Windows Server 2000/2003/2008, Microsoft Exchange, VMware, Cisco
Parental leave
Project Manager CBS / Project Management
BWI-IT Project Hercules
Infrastructure project management (Client Back Office Services) in the Hercules project
Rollout planning and execution of about 150,000 client/server systems
Coordinating the rollout team, scheduling logistics, resolving conflicts
Creating and adjusting MS Project plans, coordinating with software testers and clients
Skills/Tools: Office 2003, Lotus Notes, MS Project
Administration and IT Support
Sasol Solvents GmbH
- 2nd/3rd-Level Support
Quality Tester
Vodafone AG
- Application testing and defect management
Administration and IT Support
T-Systems
- 2nd/3rd-Level Support and network and system administration
Administration and IT Support
Booz Allen Hamilton
- VIP support and network and system administration
Project Assistant / Project Coordination
Provinzial Versicherungen
- Support for project leadership and project management
IT Supporter in 2nd-3rd-Level area
Degussa AG
- Support and network and system administration
Network Administrator
Rebis Industrial Software GmbH
- 3rd-Level Support
Summary
Years of independent work as a Project Manager in global companies like BWI (Federal Business Industry), RWE, and ThyssenKrupp (TK). As a freelance consultant, I specialize in managing projects in national and international business environments in leadership roles. I worked as an external sub-project manager responsible for planning and implementing IT workplace planning (eWorkplace) and vendor management at Innogy SE AG. In my most recent role, I was an external Service Manager, Change Manager, and Project Manager for ITZ Bund. Many years of professional experience in IT, focusing on business customers, and developing and implementing solutions in the communications industry. Strong technical architecture and communication skills, combined with an intuitive understanding of information technology, allow me to solve complex business problems through creative technical and organizational competence.
Skills
Since 2003, Active Involvement In Various It & Telecommunications Projects.
Responsible Consultant And Project Manager For Evaluation, Project Preparation, Project Execution, Calls For Proposals (Rfi), Bid Evaluation (Rfp), Vendor Negotiations, Managing External Service Providers, Assessments, Rollout Planning And Implementation.
Application And Infrastructure Planning, Execution, And Quality Assurance.
Participation And Support In Day-to-day Operations Of Complex It Infrastructures.
Very Good Skills In Planning And Executing Projects In The Following Areas:
Conducting Various It Assessments (Inventory).
Rollout Planning And Execution.
Support On Topics Like Migrations & Hardware & Software Rollouts.
Consulting On Collaboration And Cloud Services.
Virtualization Of Distributed Infrastructures (Servers, Networks, Clients).
Process Modeling And Adjustments.
Software Packaging And Software Deployment (Sccm, Matrix 42, Opsi).
Software Packaging For Various Platforms.
Licensing Of Applications/software Packages.
Building And Coordinating Test Centers For User Acceptance Testing (Uat).
Infrastructure Migrations.
Support In The Operational Area Of It & Telecommunications.
Workplace Planning And Vendor Management.
Change Management For Server Operations.
Service Management For Mobile Application Services (Mam).
High Leadership Skills, Strong Analytical And Strategic Thinking, Good Organizational And Negotiation Skills, Service-oriented Work Style, High Energy Level, Goal-driven Motivation, And Strong Assertiveness.
Project-experienced In Installation And Configuration Of Networks.
2nd Level Support.
3rd Level Support.
Software Testing / Software Deployment.
Rollout Planning And Execution.
Rollout Coordination And Vendor Management.
Project Management / Project Leadership.
Cloud Services / Collaboration Solutions.
Application Delivery / Software Packaging.
Vendor Management / Workplace.
It Asset Management (Inventory).
License Management.
Service Management.
Change Management.
It Service Desk.
Mobile Application Management.
Industry Experience:
Chemical (3 Years).
Management Consulting (2 Years).
Telecommunications (3 Years).
Federal Government (4 Years).
Technology Group (6 Years).
Insurance Group (2 Years).
Energy Group (3 Years).
Banking (9 Months).
Government Agency (2 Years).
Hardware: Personal Computers, Server Systems, Virtualization, Network Components, And Telecommunication Systems.
Software: Operating Systems Ms-windows 2000/xp/vista/win7/win8/win10.
Server Operating Systems: Windows 2000/2003/2008/2012 R2/2016.
Mac Os, Mac Ios, Vmware, Vsphere, Voip, Cisco, Citrix.
Microsoft Office Products.
Microsoft Exchange / Sccm / Scom / Ads / Adfs.
Lotus Notes, Outlook, Sharepoint, Ms Project.
Hp Quality Center, Hp Alm.
Linux And Unix (Basic Knowledge).
Snow (Servicenow).
Troubleshooting And Installation Of User-specific Application Software.
Onboarding Of New Employees.
Setting Up And Administration Of A Network From Scratch.
Administration And Maintenance Of Servers And Client Pcs.
Administration Of Data Backups.
Rollout Of Servers And Client Pcs.
Management Of Training Rooms.
Global Acceptance Testing.
Testing Mobile Devices.
Project Management.
Team Leadership And Employee Management.
Software Testing / Software Deployment.
Software Packaging.
License Management.
User Acceptance Testing (Uat).
Concepts For Rollout Preparation And Execution.
Rollout Planning And Execution.
Process Modeling Itil Prince 2.
Assessment Planning And Execution In Complex It Infrastructures.
Support In 2nd Level / 3rd Level Areas.
It Workplace (Eworkplace).
Vendor Management.
Processes: Itil / Prince 2 / Pmi
Languages
Education
IT Specialist - System Integration
Friedrich Albert Lange Vocational College
Technical college entrance qualification (Fachabitur) · Duisburg, Germany
Ruhrkohle AG
Industrial Mechanic
Certifications & licenses
ITIL
Prince 2
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