Lutz Klinkhammer
Senior Project Manager
Experience
Jul 2023 - Oct 2023
4 monthsSenior Project Manager
- Interim takeover of project management for 3 projects within a 12-project network renewal innovation program
- Introduced a structured project approach and set up reporting standards for various projects within the program guidelines
- Held regular status meetings with project teams and consolidated results at the program level
Feb 2022 - Dec 2022
11 monthsManagement Coach and Senior Project Manager
- Management coach and sparring partner for an IT department head
- Project management coach for various IT projects in construction applications
- Project manager for service transfer of different construction applications
Nov 2020 - Feb 2021
4 monthsWorkstream Lead Finance & Project Management Coach
- Carve-out of four power plants with 17 companies in 3 European countries (took over role during a critical project phase)
- Led the FI workstream with internal client staff and external IT service providers
- Implemented requirements for the new SAP BYD ERP system, integrating it with materials management software and a document management system
- Managed user acceptance testing in FI and integrated FI into company-wide end-to-end processes
Jul 2016 - Jun 2019
3 yearsProject Manager "Build"
- End-to-end launch of digital data services replacing analog lines with digital for large and business customers, piloting, acceptance procedures, operational approval, roll-out
- Designed and implemented standard build processes to replace analog wired data services with digital signal technology for large and business customers
- Managed the company-wide delivery process, including vendor coordination, infrastructure integration, acceptance procedures, customer implementation, and handover to operations
- Ensured company-wide billing processes for customer and partner invoicing
Jul 2015 - Jun 2019
4 yearsFrankfurt, Germany
Project Manager "Build"
- End-to-end product launch of various cloud & hosting services, e.g. managed hosting, flexible computing, public & private clouds, Alibaba Cloud, MS Azure, with secure connections to redundant data centers in Frankfurt
- Designed and implemented standard build processes for different cloud & hosting services with/without technical connections to data centers
- Implemented an online portal for order management and deployment of various cloud services
- Ensured company-wide billing processes for customer and partner invoicing
- Coordinated collaboration with international partners (China, UK, US)
- Coached operations project managers on project execution based on project management methodology
Jul 2011 - Dec 2012
1 year 6 monthsProject Lead
- Program Management Office (PMO) for a communication infrastructure project
- Connected about 1,600 secure broadband lines and secure mobile connections, focusing on meeting contracted delivery & service management commitments
Mar 2010 - Jun 2011
1 year 4 monthsProject Manager
- Migration project for an international telecommunications provider
- Led a subproject for a large telecom migration (>5 million residential customers, >700,000 tariff plans, order processing, billing and CRM)
- Responsible for all interfaces between the client and the external software provider
- Quality management and oversight of operational tests for each software iteration
- Ensured customer and quality requirements were met in every iteration
- Prepared all acceptance documents for each delivered software iteration
Sep 2009 - Feb 2010
6 monthsSenior Business Analyst
- Reverse engineering of a business intelligence DWH
- Set up a new business reporting system (statutory external and internal reports)
- Analysis results enabled database experts to reverse engineer the DWH (necessary due to existing copyrights)
- Replaced the existing banking system and continued banking operations after shutting down the old bank data center
Management and IT Consultant
- 33 years in management and IT consulting, 2 years as head of telecommunications department
- Program and project management in various complex management and IT projects across different industries
- Management & project management coach
- End-to-end product launch of cloud & hosting services
- End-to-end launch of digital data services replacing analog data lines with digital ones for large and business customers, piloting, acceptance procedures, operational approval, roll-out
- Built and managed customer service area from concept to operation with 800 employees, including concept development, requirements management, and implementation of call center and CRM processes and systems
- Implementation and expansion of a customer management and billing system
- Call center optimization
- CRM for customer classification and cross-selling
- Churn management to prevent cancellations using predictive analytics
- Project management for data center transfer, IT infrastructure setup, operational setup, testing and acceptance procedures, transition to operations
- Business development and sales in national and international environments
- Full responsibility for answering RFIs, bid calculation, and contract signing
- Development and implementation of SOX-compliant processes
- Delivery & service management for ICT
- Transition & delivery management for outsourced managed services
- PMO including project steering, controlling, and post-calculation
- Leading up to 150 employees
- Head of Business Strategy & Implementation with staff and budget responsibility
- Business process analysis of complex organizational and IT landscapes with focus on process optimization and end-to-end customer processes for consumer & enterprise
- Managing different shareholder interests and reaching mutually agreeable solutions.
Summary
- 33 years in management and IT consulting, 2 years as head of telecommunications department
- Program and project management in various complex management and IT projects across different industries
- Management & project management coach
- End-to-end product launch of cloud & hosting services
- End-to-end launch of digital data services replacing analog data lines with digital ones for large and business customers, piloting, acceptance procedures, operational approval, roll-out
- Built and managed customer service area from concept to operation with 800 employees, including concept development, requirements management, and implementation of call center and CRM processes and systems
- Implementation and expansion of a customer management and billing system
- Call center optimization
- CRM for customer classification and cross-selling
- Churn management to prevent cancellations using predictive analytics
- Project management for data center transfer, IT infrastructure setup, operational setup, testing and acceptance procedures, transition to operations
- Business development and sales in national and international environments
- Full responsibility for answering RFIs, bid calculation, and contract signing
- Development and implementation of SOX-compliant processes
- Delivery & service management for ICT
- Transition & delivery management for outsourced managed services
- PMO including project steering, controlling, and post-calculation
- Leading up to 150 employees
- Head of Business Strategy & Implementation with staff and budget responsibility
- Business process analysis of complex organizational and IT landscapes with focus on process optimization and end-to-end customer processes for consumer & enterprise
- Managing different shareholder interests and reaching mutually agreeable solutions.
Languages
German
NativeEnglish
AdvancedFrench
Elementary Education
University of Duisburg
Diplom Economist · Business Informatics and Management · Duisburg, Germany
Certifications & licenses
IPMA Level B Senior Project Manager Certification
COBIT Practitioner Training
Certified ITIL v3 Bridge
Certified ITIL Foundation Training
Certified ITIL Practitioner
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