Kai V. wulffen - Process Manager in Operational Change Management

Düsseldorf, Germany

Experience

Mar 2025 - Present

11 months

Process Manager in Operational Change Management

Jungheinrich AG

Implementation of a central change process
Technical support for operational execution of changes (ITIL technical change management)
Co-design and technical implementation of digital processes

Aug 2024 - May 2025

10 months

Change Management Consultant ITIL

Rheinmetall IT Solutions GmbH

Leading the implementation and execution of the ITIL change management process
Preparing, convening and moderating the Change Advisory Board
Creating reports to monitor KPIs and analyzing results to ensure process quality
Defining measures to optimize quality and tracking results
Identifying improvements in the change management process in coordination with other internal processes
Further developing the change management process and improving quality
Supporting and assisting internal and external audits (e.g., ISO27001 audits and certifications)

Mar 2024 - Jul 2024

5 months

Herzogenrath, Germany

IT Service Manager

AIXTRON SE

Service management and coordination
Incident and problem management
Change and release management
Advising on service level agreements (SLAs)

Sep 2022 - Jan 2024

1 year 5 months

Berlin, Germany

ITSM Expert

DRV Bund

Evaluating existing processes in 2nd and 3rd level service
Modeling ITSM service processes for 2nd and 3rd level service based on BMC Helix

May 2022 - Apr 2024

2 years

IT Change Management

ALDI Nord

Change management
Analyzing the current change management process
Further developing the change management process
Planning and preparing meetings
Managing changes in the service management system
Point of contact for the change management process
Ensuring managers' planning

Mar 2022 - Jun 2022

4 months

Ottobrunn, Germany

IT Service Management Expert

Airbus SE

Co-design and ongoing development of IT service processes (ITIL)
Involvement in operational application management (non-SAP IT applications)

Nov 2020 - Dec 2021

1 year 2 months

Monheim am Rhein, Germany

Regional Infrastructure Service Lead EMEA

Elanco Animal Health

Development of the infrastructure strategy
Service infrastructure architecture
Identification of value creation and cost saving opportunities
Management of IT infrastructure processes across regional sites
Trend analysis of infrastructure service outages
Service Level Management
Participation in project planning
Point of contact for regional sites on infrastructure initiatives
Support with regulatory requirements

Apr 2018 - Jul 2020

2 years 4 months

Eschborn, Germany

Interim Change Manager

Techem Energy Services GmbH

Execution of the change management process
Convening, preparing, and leading the Change Advisory Board
Managing, controlling, and monitoring the handling of RFCs
Interface management with business units and service providers (tactical/strategic)
Operational development of the change management process, KPI definition, SLA monitoring
Planning platform releases (scope, content, timing, roles)
Support for the platform release management process

Sep 2017 - Feb 2018

6 months

Düsseldorf, Germany

Support for change management in a transition project

T-Systems International GmbH

Reviewing RFCs for completeness and quality
Preparing the CAB meeting agenda and compiling all necessary information
Analyzing and prioritizing RFCs
Providing change notifications to initiators and affected parties
Monitoring the completion of all RFC phases (planning, build, testing, implementation) according to schedule
Reviewing and improving the change process

Jun 2017 - Jul 2017

2 months

Frankfurt, Germany

Support for change management in IT operations management for the sales platform

DB-Vertrieb GmbH

Redesign of the local change and deployment management process
Designing and facilitating change management workshops
Creating management presentations

Dec 2016 - Mar 2019

2 years 4 months

Dortmund, Germany

Process Manager - Change Management

Amprion GmbH

Coordination of changes from initiation to completion
Assessing the business impact of changes to the IT infrastructure and defining measures to minimize effects (risk analysis)
Involving and managing internal and external units involved in changes
Ensuring coordinated and timely execution of changes
Evaluating dependencies between changes and creating schedules with relevant departments
Supporting change communication to affected user groups
Accompanying the execution of changes
Creating approval documents for sign-off by the service manager
Further developing the change management process, defining KPIs, monitoring SLAs, and creating templates
Developing optimization proposals for IT service providers and reviewing the implementation of accepted changes

Mar 2016 - Oct 2016

8 months

Sankt Leon-Rot, Germany

Process Analyst ITIL - Global Network Services

SAP SE

Analyzing existing core processes (Service Request, Incident, Problem, Change) for internal and cloud network services
Reviewing process documents of service providers
Optimizing process handling internally and in the cloud

Jan 2015 - Dec 2015

1 year

Bonn, Germany

Process Manager - Incident Management

Wincor Nixdorf Global IT Operations GmbH

Operational process design and optimization
Managing subcontractors
Ensuring compliance with agreed process SLAs
KPI reporting
Documentation (creating and revising process descriptions, work instructions, workshop presentations)
Conducting training workshops

Nov 2014 - Dec 2014

2 months

Wolfsburg, Germany

Integrator Change Management CarNet

Volkswagen AG

Responsible for ensuring compliance with defined process goals and managing quality risks
Managing the status of change processing and supporting solution development
Optimizing effectiveness and reporting
Authorizing and prioritizing RFCs in collaboration with the IT service partner
Approving RFC deployments
Leading the Change Management Review Board

Skills

Itil Service Management – Process Design, Process Implementation, Process Improvement (Incident, Problem And Change Management, Service Request Fulfillment)
Unix/linux Administration
Application Support
Automotive
Aerospace Engineering
Services
Mechanical Engineering
It / Information Technology
Pharmaceutical Industry
Energy
Telecommunications / Mobile Communications
Financial It
Transport & Logistics
Semiconductor Technology
Transmission Network Operators
Food Retail
Insurance
Itil
Prince2
Bpmn
Cobit
Linux
Unix
Windows
Ms Office Including Visio
Openoffice / Libreoffice
Hcl Notes
Adonis
Confluence
Axios Systems Assyst
Bmc Remedy Ars / Bmc Helix Itsm
Hp Service Manager (Formerly Peregrine Servicecenter)
Ibm Rational Clearquest
Jira Service Desk
Kix
Oracle E-business Suite
Servicenow
Usu Service Management