Dennis Schelberg
Third Party Risk Management
Experience
Third Party Risk Management
Ergo Group
- Processing entries in the Third Party Risk Management (TPRM) process
- Conducting clean-ups of existing business relationships
- Creating, processing, and documenting requests
- Reviewing entries from process participants based on existing files
- Collaborating with risk SMEs (Subject Matter Experts) and vendor contacts
- Working closely with procurement, information security, and data protection to align business requirements
- Implementing regulatory requirements (VAIT, DORA) and ensuring compliance and risk management
IT Vendor Management
AXA Colonia
- Main point of contact for business units throughout the onboarding process of external vendors; advising on process steps, software usage, and risk analyses
- Working closely with procurement, information security, and data protection to align business requirements and implement process optimizations
- Actively shaping and developing the vendor management framework; supporting its implementation and overseeing company-wide rollout
- Implementing regulatory requirements (VAIT, DORA) and ensuring compliance and risk management
- Coordinating and efficiently handling internal and external inquiries at management and business unit levels
- Preparing analyses, presentations, and briefings for decision-makers in both German and English
Freelance work
Companet Dienstleistungen
- Event management
- Music production
- Graphic design
- Hospitality consulting
Q2C Operations EMEA
IBM Deutschland
- Collaborating in changing (agile) project teams with internal and external project managers
- Identifying, aligning, and managing change requests
- Responsible for ensuring all project goals are met on time, within quality standards, and within budget
- Organizing and conducting customer workshops to develop project plans and set project benchmarks and milestones
- Reviewing and integrating contractually agreed software services into IBM's processes and tools, as well as creating process documentation for customer reporting, order handling, license and certificate management, and compliance
Software License Management / Account & Contract Management
IBM Deutschland
- Creating process documentation for customer reporting, order processing, and escalation management
- Monitoring processes, data flows, and databases to ensure software compliance
- Administering and maintaining customer inventory data, and performing timely updates of asset data to ensure data quality
- Managing and optimizing software licenses for large customers
Hardware & Software Maintenance
IBM Germany
- Preparation of offers and contracts
- Coordination of special bid processes
- Administration of contract bookings and changes (access and terminations)
- Microsoft Excel training for employees
- Data Protection Officer
- Archiving Manager
Customer Operations Coordinator / Customer Care Supervisor
Tele2
- Planning and execution of outbound projects in the corporate customer sector (preselection of business customers)
- Instruction and training of internal and external call center agents on sales strategy, outbound scripts, and motivation
- Planning and development of a professional complaint management system
- Team leadership in corporate customer support
Inbound and Outbound Telecommunications Marketing
Transcom
- Telephone customer acquisition and support
Freelance Musician
Marketing Assistant
Whitbread Restaurants Holding
- Collection, processing, and analysis of customer feedback
- Planning and execution of customer contests (e.g., multi-week adventure trips through South America)
- Coordination of marketing activities
Freelance Musician
Work Preparation Central Services - Central Archive
ARAG AG
- Preparation of roll film microfilming
- Hardware maintenance and servicing
- PC indexing: recording insurance policy numbers
- Quality inspection
Sales Outlet Accounting Clerk
Rheinische Bahngesellschaft AG
- Account management and settlement of private and company-owned sales outlets
- Preparation and checking of ticket deliveries
- Individual support and advice for sales outlets
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (23 years), Professional Services (8 years), Arts and Crafts (7 years), Food and Beverage (4.5 years), Media and Entertainment (4.5 years), and Telecommunication (2.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Operations (13 years), Human Resources (12.5 years), Sales (12.5 years), Project Management (10.5 years), Legal (10.5 years), and Information Technology (5 years).
Summary
I have a strong background in risk management, vendor management, and process optimization. I excel in coordinating with various stakeholders, ensuring compliance with regulatory standards, and enhancing frameworks through detailed analysis and clear communication. My work spans IT, risk management, and project coordination, where I focus on improving processes and delivering secure and compliant results.
With experience across diverse industries, I bring a practical, solutions-oriented approach to managing risks and streamlining operations. I continuously strive to enhance efficiency and secure business processes through proactive collaboration and innovative problem-solving.
Skills
Agile Explorer: As An Agile Explorer, I Am Seen As An Authority In Agile It Asset Management And Can Handle Unique Project Situations Confidently, Support Leaders Effectively, And Coach Less Experienced Team Members Professionally.
Cognitive Practitioner: As A Cognitive Practitioner, I Have A Basic Understanding Of Cognitive Solutions And Offerings, Allowing Me To Start A Cognitive Conversation With Employees And Colleagues.
Moderation Experience: I Have Extensive Experience As A Trainer, Moderator, And Motivator. I Have Hosted Events With Several Thousand Spectators (Also In Front Of Tv Cameras).
Scrum: I Am A Certified Professional Scrum Master Level Ii And Professional Scrum Product Owner Level I.
Software Skills: Microsoft Office (Including Vba), Pm Tools (Sap, Slack, Miro, Ms Teams, Etc.), Grc Tools (Artemeon, Ibm Openpages), Asset Management Tools (Servicenow, Ibm Maximo), Risk Management Tools (Archer, Artemeon).
Languages
Education
W.-H.-Riehl-Kolleg, Düsseldorf
General university entrance qualification · Düsseldorf, Germany · Average grade 2.3
Rheinische Bahngesellschaft AG, Düsseldorf
Apprenticeship as an industrial clerk · Düsseldorf, Germany · Vocational school diploma with average grade 2.8
Certifications & licenses
Agile Explorer
Cognitive Practitioner
IBM
Professional Scrum™ Master Level II
Professional Scrum™ Product Owner Level I
Profile
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