Axel Zimmermann
Project Manager
Experience
Sep 2024 - Present
11 monthsFrankfurt, Germany
Project Manager
NTT Global Data Centers
- project leadership
- coordination of rollout of 148 Palo Alto firewalls for 74 buildings across 14+ sites in EMEA
- management of the team (8 FTE)
- communication with senior management (local) and site managers (EMEA)
- ensuring on-time and requirement-compliant completion of work packages and their formal acceptance
- extensive use of relevant Microsoft tools
- Wrike (project management)
Sep 2023 - Sep 2024
1 year 1 monthWiesbaden, Germany
Interim Manager / Team Lead
DG Nexolution (formerly DG Verlag)
- disciplinary and technical leadership of an IT team (7 FTE)
- support of the unit’s transformation and restructuring
- procurement and monthly reporting of key metrics to management
- management of standard software (support and change requests/customizing)
- vendor management (e.g. renegotiated Monotype font contract: 50% savings; Chili Publishing: 30% savings)
- release management
- account management for subsidiaries
- recruiting and resource planning
- extensive use of relevant Microsoft tools
- Jira / Confluence
- Alfresco (DMS)
- Magnolia (Web CMS)
- Adito CRM (xRM)
- 4AllPortal
Oct 2022 - Jun 2023
9 monthsFrankfurt, Germany
Outsourcing Management Consultant
Sumitomo Mitsui Banking Corporation (SMBC Bank EU AG)
- coordination of existing and new outsourcing contracts in close cooperation with Legal, responsible business units and subject matter experts such as IT Security, BCM, Data Protection, etc. across various locations (e.g. Dublin, Hong Kong, Singapore, Tokyo)
- service criticality assessments
- third party risk management
- periodic review of global outsourcing agreements
- advising business units on EBA requirements
- planning and running workshops on specialist topics (esp. GDPR)
- preparation of required documentation to ensure EBA compliance
- progress tracking
- procurement and monthly reporting of key metrics to management
- extensive use of relevant Microsoft tools
- Third Party Risk Management (TPRM) tool
Apr 2022 - Mar 2023
1 yearFrankfurt, Germany
Outsourcing Management Consultant
BNP Paribas
- coordination of new outsourcing contracts in close cooperation with Legal, responsible business units and subject matter experts such as IT Security, BCM, Data Protection, etc.
- advising business units on EBA requirements and Single Resolution Board (SRB)
- preparation of required documentation
- progress tracking via KPIs
- maintenance of group tools
- reporting
- extensive use of relevant Microsoft tools
- MS SharePoint
- 360 Arrangement
- ServiceNow
Nov 2021 - Mar 2022
5 monthsFrankfurt, Germany
Technical Project Lead
ING-DiBa AG
- subproject management in a regulatory environment
- coordination of system harmonization (local/global)
- coordination of project-relevant areas (local)
- communication with senior management (local) and global rollout manager
- ensuring on-time and requirement-compliant completion of work packages and their formal acceptance
- planning and running workshops on specialist topics
- extensive use of relevant Microsoft tools
- MS SharePoint
- KYCO
- Confluence
- ServiceNow
May 2020 - Sep 2021
1 year 5 monthsFrankfurt, Germany
Chief of Staff (Interim) and Digitalization Project Lead
BNP Paribas
- support of the COO Wealth Management Germany in coordinating daily tasks
- tracking and coordination of governance (representation, committee meetings, etc.) for WM Germany with all stakeholders as industry functions (Finance, Legal, Compliance, etc.) and within the WM Europe IT and Operations Hub (Portugal, Switzerland, India)
- support in developing work instructions and procedures for WM Germany
- support of business units in implementing first-level controls and monitoring measures for risk reduction
- ensuring complete and transparent coordination between business and support functions
- front office/business monitoring and improvement initiatives (e.g. Lean Management)
- implementation of KPIs and management of commercial & sales performance, KPI analysis
- support of the Operational Risk and Permanent Control Officer on various topics (e.g. preparing information for audits, committee support, new product process control, etc.)
- ensuring regulatory projects align with business developments
- support and steering, on behalf of the COO WM Germany, the implementation of strategic initiatives and follow-up of key projects (digital initiatives, etc.)
- introduction of a workflow tool (MS SharePoint based) to fully digitize the client onboarding process
- creation of requirements specification, definition of use cases and test cases, test management
- introduction of a continuous improvement process (CIP) for the client onboarding process
- Lean Management project to optimize the client onboarding process
- extensive use of relevant Microsoft tools
- MS SharePoint
- NORKOM AML
- Olympic
- 360 Arrangements (risk management, outsourcing contracts)
- DocuSign (e-signature)
Jan 2020 - Mar 2020
3 monthsOffenbach, Germany
Project Lead and Interim Manager
Landesbank Hessen-Thüringen (Helaba)
- continuation of the project to implement ITIL processes
- design and implementation of Service Request, Event, Capacity and Availability Management processes
- investigation of sourcing options
- definition of services to outsource
- RFI and RFP preparation
- negotiations with potential sourcing partners
- creation of requirements specification, definition of use cases
- budget tracking, cost estimation
- preparation and facilitation of steering committee meetings for milestone decisions
Jan 2019 - Dec 2019
1 yearOffenbach, Germany
Project Lead and Interim Manager
Landesbank Hessen-Thüringen (Helaba)
- setup of the organizational unit (up to 8 staff)
- ownership of IT operations processes per ITIL V3 (Incident, Problem, Change, Configuration Management), including process development and enforcement (controls)
- ownership of IT Service Continuity Management process, including development and enforcement (controls, e.g. recovery plans), and coordination with Business Continuity Management
- definition of governance structures (esp. for ITSCM)
- establishment of process control (KPI definition and implementation in ITSM tool)
- capacity planning (including recruiting)
- budget planning
- ensuring compliance with regulatory requirements (KRITIS, BAIT, internal audit, external auditors)
- introduction of communication structures
- design of the organizational unit’s web presence
- planning and delivery of workshops and training for staff and managers (incident, problem and change management) (tools: Project Journey/Canvas)
- leadership of the project to implement ITIL processes (Incident, Problem, Change, Configuration Management) (budget > €1M, >1000 person-days)
- leadership of the project to optimize ordering processes for various cloud IT services with IT procurement involvement and adaptation of procurement processes and systems (budget > €500K, ~300 person-days)
- definition and implementation of cloud services ordering process from IT provider
- definition of role concepts and job descriptions
- creation of requirements specification and use cases
- planning and facilitation of project team meetings
- project communication
- planning and delivery of workshops (tools: Project Journey/Canvas)
- planning and delivery of staff training
- maintenance of project documentation
- preparation and facilitation of steering committee meetings at milestones
- recruitment of new staff
- conducting performance and development reviews
- Clarity
- Jira
- BMC Service Management Tool
- Kanban Boards
- Project Canvas
May 2018 - Dec 2018
8 monthsCologne, Germany
Multi-Project Manager
Cologne Bonn Airport
- defining and aligning project goals with the client
- stakeholder and risk analysis
- creation of project structure plan (tool: MindManager)
- creation of schedule (tool: MS Project 2016)
- alignment of project mandate
- project control
- planning and facilitation of project team meetings
- project communication
- planning and delivery of workshops (tool: Project Journey/Canvas)
- maintenance of project documentation
- budget tracking, cost estimation
- preparation and facilitation of steering committee meetings at milestones
Aug 2017 - Dec 2017
5 monthsFrankfurt am Main, Germany
Project Lead
Deutsche WertpapierService Bank AG (dwpbank)
- conducting self-assessments
- gap analysis
- deriving functional requirements
- involving central departments to secure necessary information (Provider Management, Test & Release Management, Access Management, external service providers)
- planning and delivery of workshops
- assessing implementation level of cyber security baseline measures
Dec 2016 - Apr 2017
5 monthsFrankfurt, Germany
Project Lead (Technical)
DekaBank
- feasibility study on using robotic process automation to reduce process lead times and operational risks in securities processing (effective units)
- process documentation
- definition of functional requirements with focus on regulatory requirements (KYC, money laundering, four-eyes principle)
- creation of requirements specification and use cases
Mar 2015 - Sep 2015
7 monthsFrankfurt, Germany
Project Lead (Technical)
DekaBank
- improving support for institutional sales in custodial services
- process adjustment
- introduction of communication structures
- planning and delivery of workshops and recurring meetings
- capturing sales requirements
- revision of sales materials
- updating information in sales database
- revision of proposal documents
- outcome: reduced proposal turnaround time for custodial services by up to 50%
Jun 2014 - Apr 2015
11 monthsFrankfurt, Germany
Project Lead (Product Development)
DekaBank
- design, development, implementation and rollout of a new service leveraging new regulatory requirements:
- clarification of legal requirements with Luxembourg regulator and internal guidelines
- definition of functional requirements
- review of IT infrastructure suitability
- stakeholder management
- price calculation
- process adjustment
- content design of website
- product development
- process management
Apr 2013 - Sep 2013
6 monthsFrankfurt, Germany
Project Staff / PMO
DekaBank
- support of project leadership and board in internal and external communication (employees, LBB Invest, works council, supervisory board, DSGV, other savings bank organization bodies)
- management of external consultants (lawyers, auditors, investment bank, management consultants)
- planning and facilitation of workshops with LBB and LBB Invest
- handling administrative tasks (project office)
Mar 2011 - Dec 2012
1 year 10 monthsFrankfurt, Germany
Project Lead (Technical)
DekaBank
- operational responsibility (time, budget, quality) for subproject (budget ~€2M)
- communication and reporting to line and committees (program, technical committee, steering committee)
- management of 4 project staff
- gathering all functional requirements, business processes, and functional specs for selected technical solution
- creation of requirements specification and use cases
- selection, contracting and management of external consultants
- setup of new organizational unit (group of ~10 staff, including two subdivisions)
- planning, design and execution of all activities to centralize decentralized units
- definition of role concepts and job descriptions
- establishment of governance structures
- evaluation of strategic alternatives: ASP, BPO, joint venture
- software selection
- process and role definition
Feb 2010 - Jan 2011
1 yearFrankfurt, Germany
Project Lead
DekaBank
- operational responsibility (time, budget, quality) for overall project (budget ~€4M)
- communication and reporting to line and committees (program, technical committee, steering committee)
- management of three subproject leads
- selection, contracting and management of external consultants
- preparation of pre-project results (IT production assessment 2009) and implementation of approved measures to improve IT production stability, risk, quality, transparency and business alignment
- introduction of unified and mandatory test management
- design of release management with clear interfaces and quality gates between IT production, development and business units
- integration of revised rollout process into change management
- optimization of incident management for mass incidents
- escalations, including introduction of screen ticker
- optimization of problem management process
- design and implementation of a configuration management system
- design of a functional unit for efficient control of resources and processes (Service Control Center)
- definition of tasks for newly created provider management unit for IT services and technical control of new provider (role definition, tasks, responsibilities, KPIs)
- definition of KPI system with production-specific control and measurement metrics aligned with enterprise-wide system
- ITIL V2
Jun 2008 - Sep 2009
1 year 4 monthsLuxembourg
Project Lead
DekaBank
- operational responsibility (time, budget, quality) for project (budget ~€300K)
- communication and reporting to line and committees (management, steering committee)
- selection, contracting and management of external consultants
- introduction of a group-wide standard process for incident and problem handling
- improvement of existing change management process, e.g. to address audit findings
- harmonization of support structures
- introduction of KPIs and establishment of service reporting
- staff training
- analysis of current processes, tools and provider agreements
- gap analysis with risk description considering audit findings
- process documentation for incident and problem management
- business impact and major incident management definition
- establishment of process control (KPI definition and implementation in tool)
- setting up reporting
- training
- rollout
- ITIL V2
- training sessions
- KPI definition
- reporting
- process management
Summary
- successful management of business & IT projects
- outsourcing of processes and business segments (IT and business unit)
- product development, business development
- business analysis
- provider management, sourcing, provider selection, SLA management
- regulatory (GDPR, BAIT, KRITIS, MiFID)
- support of project audits and WpHG reviews by external auditors or internal audit
- know your customer (KYC), money laundering, anti money laundering (AML)
- risk management (e.g. operational risk)
- business impact analysis (BIA), business continuity plan (BCP)
- robotic process automation (functional, feasibility studies)
- sales support
- broad knowledge of securities processes (front-/middle-/back-office)
- banks: wealth management, operations, clearing & settlement, custodial services, fund management
- ITIL (service management processes; esp. incident, problem and change)
- Six Sigma, Lean Management
entrepreneurial thinking and acting as well as strong customer and service orientation
professional and friendly demeanor as well as very good team and communication skills
communication/reporting at executive/board level target-driven with strong result focus, resilient and flexible
Languages
German
NativeEnglish
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