Central Europe Service Operation Manager

Beate Peters is an experienced and versatile leader with comprehensive expertise in technical service, Salesforce implementation, predictive maintenance solutions, service strategy development, change management, and intercultural collaboration. She is a customer-, employee- and process-oriented leader with a strong curiosity and passion for continuous improvement. She has applied her skills in strategy development, change management, and intercultural collaboration to achieve outstanding results across various business models. With a focus on team building, maximizing employee potential, and consistently driving continuous improvements, her work is grounded in analytical thinking, structured approaches, and exceptional reliability. Her expertise in quality management and process optimization, inspired by the Toyota philosophy, strongly influences her leadership approach. Key success factors include her strong analytical skills, highly structured approach, high reliability, and inclusion of local teams. Thanks to her ability to quickly navigate complex projects and structures, Beate Peters is an excellent choice for challenging interim management projects, especially in service organizations, change management, and business development. She is able to deliver immediate value and achieve sustainable results.

• Built a technical service organization in China.

• Integrated service units following a company merger.

• Introduced innovative solutions, including a "Software as a Service Predictive Maintenance Solution" and service management software (Salesforce).

• Optimized business processes and implemented KPI-driven performance monitoring.

• Developed maintenance plans for customers.

• Strategic thinking and result-oriented work.

• Strong intercultural competence and leadership ability.

• Creative problem-solving approaches and quick grasp of complex issues.

• Facilitated and led KAIZEN processes and problem-solving strategies.

• Strong understanding of quality management.

• Analytical and structured approach.

• Quick comprehension.

• Curious and eager to learn.

• Strategic corporate management.

• Change management.

• Service optimization & quality management.

• Digitalization & process automation.

• P&L responsibility & KPI analysis.

• Maintenance strategies.

• Project management.