Beate Peters - Interim Head of Service

Q: Where is Beate based?

Beate is based in Kelkheim (Taunus), Germany .

Q: What languages does Beate speak?

Beate speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Beate have?

Beate has at least 34 years of experience. During this time, Beate has worked in at least 15 different roles and for 10 different companies . The average length of individual experience is 2 years and 3 months . Note that Beate may not have shared all experience and actually has more experience.

Q: What is Beate's latest experience?

Beate's most recent position is Interim Head of Service at Altendorf Group .

Q: What companies has Beate worked for in recent years?

In recent years, Beate has worked for Altendorf Group , Eaton Electric GmbH , Videojet Technologies GmbH , and MTS Systems GmbH .

Q: Which industries is Beate most experienced in?

Beate is most experienced in industries like Manufacturing , Information Technology (IT) , and Telecommunication . Beate also has some experience in Professional Services and Energy .

Q: Which business areas is Beate most experienced in?

Beate is most experienced in business areas like Customer Service , Operations , and Sales . Beate also has some experience in Logistics , Strategy and Planning , and Project Management .

Q: Which industries has Beate worked in recently?

Beate has recently worked in industries like Manufacturing and Energy .

Q: Which business areas has Beate worked in recently?

Beate has recently worked in business areas like Customer Service , Sales , and Operations .

Recommended expert

Kelkheim (Taunus), Germany

Experience

Jun 2025 - Dec 2025

7 months

Minden, Germany

Interim Head of Service

Altendorf Group

Strategic and operational leadership of the technical service organization
Improvement of all processes and workflows
Concept development and implementation of a service management IT tool, including AI database, customer app and self-service portal

Aug 2024 - Feb 2025

7 months

Germany

Central Europe Service Operation Manager

Eaton Electric GmbH

Strategic and operational leadership of the technical service organization in Germany, Austria, Switzerland and Eastern Europe, including field and depot service, tech support, escalation management, logistics, training and scheduling (>120 employees plus >150 partner technicians)
P&L responsibility
Management of service partners
Responsible for compliance with service level agreements and remote service solutions
Continuous improvement of all processes and workflows
Monitoring and tracking of key performance indicators

Jul 2021 - Jul 2024

3 years 1 month

Germany

Country Service Manager Germany and Austria

Videojet Technologies GmbH

Strategic and operational leadership of the technical service organization in Germany and Austria, including field and depot service, tech support, escalation management, logistics, training and scheduling (>70 employees)
Continuous improvement of all processes and workflows, including identification and monitoring of KPIs according to the Danaher Business System
P&L responsibility
Close collaboration with the central service teams in the USA to standardize and redevelop the service offerings
Creating and implementing marketing initiatives to support service product sales
Responsible for content and compliance of service level agreements and remote service solutions

Jul 2014 - Jun 2021

7 years

Germany

Service Field Account Manager

MTS Systems GmbH

Proactive support of all customers in the after-sales area
Active sales of service solutions to key accounts and relationship management with their decision-makers
Territory planning including customer contact planning and implementation in Salesforce
Development and negotiation of maintenance concepts
Preparation and negotiation of proposals for comprehensive operation of testing systems and factory contracts, including pricing calculations and risk analysis
Responsible for service business development in Germany
Regular forecasting and monitoring of results
European special assignment: specialist for the product "Echo Intelligent Lab", a "Software as a Service Predictive Maintenance" solution, to support MTS customers in optimizing and managing their labs

Jan 2013 - Jun 2014

1 year 6 months

Darmstadt, Germany

Service Manager Instron Germany/Austria & IST Global Support

Instron Deutschland GmbH / Instron Structural Testing GmbH

Merger of the service organizations of Instron and Instron Structural Testing
Operational and strategic leadership of the technical service in Germany and Austria, including field and depot service, tech support, escalation management, logistics, training, scheduling and service sales (>50 employees)
Global technical support for Instron Structural Testing products
Active sales of service solutions to key accounts and relationship management with their decision-makers
Responsible for technical pre- and post-sales support for all customers in the region
Continuous improvement of all processes and workflows, including identification and monitoring of KPIs
Creating and implementing marketing initiatives to support service product sales
Responsible for content and compliance of service level agreements

Jan 2012 - Dec 2012

1 year

Pfungstadt, Germany

Service Business Manager Germany / Austria

Instron Deutschland GmbH

Operational and strategic leadership of technical service in Germany and Austria, covering field and depot service, tech support, escalation management, logistics, training, resource planning and service sales (over 20 employees)
Responsibility for technical pre- and post-sales support for all customers in the region
Continuous improvement of all processes and workflows, including identification and monitoring of KPIs
Creation and implementation of marketing initiatives to support service product sales
Responsibility for content and compliance of service level agreements

Dec 2007 - Sep 2011

3 years 10 months

Dietzenbach, Germany

Director Technical Services EMEA / APAC

Rimage Europe GmbH

Operational and strategic leadership of technical service in APAC and EMEA, covering field and depot service, tech support, escalation management, logistics, training, resource planning (over 25 employees)
Establishment of the technical service organization in China
Establishment of third-party service providers in various countries in Europe and Asia
Responsibility for technical pre- and post-sales support for all customers in the regions
Continuous improvement of all processes and workflows, including identification and monitoring of KPIs
Responsibility for content and compliance of service level agreements
Negotiation and conclusion of SLAs with key accounts and OEMs
Definition and maintenance of the service portfolio, including content and pricing

Jul 2006 - Nov 2007

1 year 5 months

Frankfurt, Germany

Head of Employee Development and Training

Ricoh Deutschland GmbH

Leadership of the Employee Development and Training department (5 employees)
Execution of all technical and sales training sessions
Development and implementation of the training portfolio based on organizational needs analysis
Training development for target groups: direct employees and Ricoh dealer staff
Creation of employee development plans
Development of a competency model for sales and service positions
Complete redesign of sales training for new hires
Achievement of IITT Gold certification for the training department and CTT+ certification for all trainers

Aug 2003 - Jun 2006

2 years 11 months

Frankfurt, Germany

Head of Service Consulting

Ricoh Deutschland GmbH

Professional and disciplinary leadership of the Service Consulting department (8 employees)
Active and holistic relationship management with Ricoh Germany dealers across all service management areas
Consulting for managing directors on the development and professionalization of dealers' service departments, including financial, process, and technical topics
Escalation management for dealers' service cases
Conducting workshops to further develop dealer staff
Contribution to and implementation of Ricoh's indirect service strategy
Assessment of new specialized dealers or system integrators

Sep 2001 - Jul 2003

1 year 11 months

Bonn, Germany

Head of Internal Key Account Management MVW & Partners

Deutsche Telekom AG

Disciplinary and professional leadership of proposal and account management for the service provisioning relationship between the Telekom parent company and its subsidiaries
Establishment of the department, including recruitment of its staff
Negotiation of delivery and service agreements
Creation of the annual forecast and the monthly rolling forecast
Sourcing and support of third-party maintenance partners to supplement the service portfolio in the B2B segment
Negotiation and conclusion of contracts with third-party maintenance partners

Jul 2000 - Aug 2001

1 year 2 months

Bonn, Germany

Sales and Distribution Support Consultant

Deutsche Telekom AG

Product management and marketing for services in the B2B sector
Development, management, and control of service products for business customers of Deutsche Telekom AG
Support and sales assistance for account managers in the branches
Development and implementation of marketing measures to increase service sales
Close collaboration with marketing to create materials, brochures, and presentations showcasing the service portfolio

Feb 1999 - Jun 2000

1 year 5 months

Neuss, Germany

Service Marketing & Customer Loyalty Manager

Xerox GmbH

Active service marketing and service product management
Analysis of market research results
Development, management, and control of service products
Creation and implementation of service marketing campaigns
Interface between service and copier and printer product management
Carrying out measures to minimize outdated machines in the market
Management of the refurbishing and remanufacturing process
Bid & Tender support for logistics and manufacturing issues, including planning for on-time delivery
Member of the Customer Service Operation Management circle for aligning service capabilities in technical service

May 1996 - Jan 1999

2 years 9 months

Frankfurt am Main, Germany

Quality / Customer Satisfaction Manager

Xerox GmbH

Implementation of the Total Quality Management strategy in the branches
Conducting quality training for all employees
Review of all business processes in the branches, including root cause analysis, identifying areas for improvement, defining improvement measures, and monitoring implementation
Preparation of EFQM (Xerox Management Model) audit documentation
Analysis of customer satisfaction survey results
Development and implementation of a customer loyalty model (loss prevention process)
Conducting and evaluating the employee survey
Supporting all managers in defining and implementing improvement measures based on the employee survey results
Leading project teams for process optimizations
Working on the delivery acceleration project and coordinating the implementation of the pilot project

Nov 1995 - Apr 1996

6 months

Bochum, Germany

Service Support Specialist

Xerox GmbH

Technical product specialist for printing systems
Resolving technical escalations as 2nd level support for all service technicians
Communicating technical updates to all service technicians
Analyzing system usage data to identify weak points
Defining and implementing improvement measures to extend system uptime
Technical and organizational coordination of the 2nd level support team at the branch

Feb 1991 - Oct 1995

4 years 9 months

Bochum, Germany

Field Service Technician

Xerox GmbH

Technical service for copiers and printing systems in the field
Performing installations, maintenance, and repairs
Complete service management for designated key accounts
Acting as deputy for the District Service Manager

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Manufacturing (22.5 years), Information Technology (9 years), Professional Services (3 years), Telecommunication (3 years), and Energy (0.5 years).

Manufacturing

Information Technology

Professional Services

Telecommunication

Energy

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (29.5 years), Operations (18.5 years), Sales (11.5 years), Logistics (8.5 years), Strategy (3 years), and Marketing (2.5 years).

Customer Service

Operations

Sales

Logistics

Strategy

Marketing

Summary

A customer-, employee- and process-oriented leader with a strong curiosity and passion for continuous improvements, who has used her skills in strategy development, change management and intercultural collaboration to achieve outstanding results across various business models.

Many years of experience in globally operating companies (mostly US-based), with responsibilities for EMEA and APAC in various technical and commercial functions.

Team building with a focus on strong employee engagement and maximizing staff potential.

Key success factors have been strong analytical skills, a very structured approach, high reliability and involvement of local teams.

Her early intensive training as a quality manager enabled her to particularly optimize business processes and consistently implement continuous improvement based on the Toyota philosophy.

Her biggest achievements so far include building a technical service organization in China, merging two service divisions in a corporate merger, rolling out a new "Software as a Service Predictive Maintenance Solution" in Europe, and successfully implementing a service management software (Salesforce).

Skills

Strategic Thinker
Use Of Ai Tools And Agents
Strong Quality Management Understanding & Change Management
Strategic Corporate Management
Creative Problem Solving
Service Optimization & Quality Management
Analytical And Structured Approach
Intercultural Collaboration & Leadership
Quick Comprehension
Digitization & Process Automation
Intercultural Competence
Results-oriented Way Of Working
Curious And Eager To Learn
P&l Accountability & Kpi Analysis
Maintenance Strategies
Project Management

Languages

German

Native

English

Advanced

Education

Danube University Krems, Austria

MBA in Business Management · Business Management · Krems an der Donau, Austria

FernUniversität Hagen (HIMS e.V.)

Hagen Graduate Program in Management · Management · Hagen, Germany

Evening High School of the City of Dortmund

University of Applied Sciences Entrance Qualification · Dortmund, Germany

...and 1 more

Certifications & licenses

AI Officer

LUTOP Datenschutz Akademie

AI Manager

LUTOP Datenschutz Akademie

EU AI Act Essentials

KI Campus

Your Future in the AI Job Landscape

KI Campus

The Five Pillars of AI Ethics

KI Campus

IBM Fundamentals of AI

KI Campus

Machine Learning and Deep Learning with IBM

KI Campus

Natural Language Processing & Computer Vision

KI Campus

Building AI

University Of Helsinki

Elements Of AI

University Of Helsinki

Certified Practitioner Transactional Process Improvement

Veralto

Certified Practitioner Problem Solving Process

Danaher

Problem Solving Process – Train The Trainer

Danaher

Developing Successful Business Strategies

Haufe

Mentor Training

Zentrum Für Hochschuldidaktik

ITIL V3 Foundation

AIMG-International

Change Management

Neulands Academy

Communication and Conflict Management

NRG Academy

EFQM Assessor

Manfred Jung Consulting

Professional Communication

Neuland & Partner

Professional Leadership

Pro:Aktiv

Financial Management

RKW NRW

Quality Tools

Xerox

Facilitation

Metaplan

Visualization

Metaplan

Profile

Created

February 2025

Last Update

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Beate based?

Beate is based in Kelkheim (Taunus), Germany.

What languages does Beate speak?

Beate speaks the following languages: German (Native), English (Advanced).

How many years of experience does Beate have?

Beate has at least 34 years of experience. During this time, Beate has worked in at least 15 different roles and for 10 different companies. The average length of individual experience is 2 years and 3 months. Note that Beate may not have shared all experience and actually has more experience.

What roles would Beate be best suited for?

Based on recent experience, Beate would be well-suited for roles such as: Interim Head of Service, Central Europe Service Operation Manager, Country Service Manager Germany and Austria.

What is Beate's latest experience?

Beate's most recent position is Interim Head of Service at Altendorf Group.

What companies has Beate worked for in recent years?

In recent years, Beate has worked for Altendorf Group, Eaton Electric GmbH, Videojet Technologies GmbH, and MTS Systems GmbH.

Which industries is Beate most experienced in?

Beate is most experienced in industries like Manufacturing, Information Technology (IT), and Telecommunication. Beate also has some experience in Professional Services and Energy.

Which business areas is Beate most experienced in?

Beate is most experienced in business areas like Customer Service, Operations, and Sales. Beate also has some experience in Logistics, Strategy and Planning, and Project Management.

Which industries has Beate worked in recently?

Beate has recently worked in industries like Manufacturing and Energy.

Which business areas has Beate worked in recently?

Beate has recently worked in business areas like Customer Service, Sales, and Operations.

What is Beate's education?

Beate holds a Master in Business Management from Danube University Krems, Austria.

Does Beate have any certificates?

Beate has 25 certificates. Among them, these include: AI Officer, AI Manager, and EU AI Act Essentials.

What is the availability of Beate?

Beate is immediately available full-time for suitable projects.

What is the rate of Beate?

Beate's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.