Beate Peters

Central Europe Service Operation Manager

Kelkheim (Taunus), Germany

Experience

Aug 2024 - Feb 2025
7 months
Germany

Central Europe Service Operation Manager

Eaton Electric GmbH

  • Leading the technical service organization in Central and Eastern Europe (>120 employees).
  • Merger of two service units.
  • Salesforce implementation.
  • SLA management.
  • KPI optimization.
Jul 2021 - Jul 2024
3 years 1 month
Austria

Country Service Manager Germany and Austria

Videojet Technologies GmbH

  • Responsible for technical service in Germany & Austria (70+ employees).
  • Standardization of service processes.
  • Salesforce implementation.
  • KPI analyses.
  • Market development.
Jul 2014 - Jun 2021
7 years
Germany

Service Field Account Manager

MTS Systems GmbH

  • Management of key accounts.
  • Sales of service solutions.
  • Implementation of a predictive maintenance solution (SaaS) in Europe.
Jan 2011 - Jun 2014
2 years 6 months
Austria

Service Manager Instron Germany/Austria & IST Global Support

Instron Deutschland GmbH und Instron Structural Testing GmbH

  • Consolidation and leadership of service organizations.
  • Process optimization.
  • SLA management.
Dec 2007 - Sep 2011
3 years 10 months
Germany

Director Technical Services EMEA / APAC

Rimage Europe GmbH

  • Establishment of the technical service organization in China.
  • Implementation of third-party service partners in Europe & Asia.
  • Definition and maintenance of the service portfolio, including content and pricing.
Jul 2006 - Nov 2007
1 year 5 months
Germany

Head of Employee Development and Training

Ricoh Deutschland GmbH

  • Management of the training center in Germany.
  • Development and implementation of training programs for sales & service.
  • Creation of employee development plans & competency models.
Aug 2003 - Jun 2006
2 years 11 months
Germany

Head of Service Consulting

Ricoh Deutschland GmbH

  • Consulting dealer service departments to further develop and professionalize customer service, including economic, procedural, and technical topics.
  • Conducting workshops for service managers.
  • Establishment and implementation of new partners.
Sep 2001 - Jul 2003
1 year 11 months
Germany

Head of Internal Key Account Management MVW & Partner

Deutsche Telekom AG, T-COM

  • Offer and account management for the service pre-supply relationship between Deutsche Telekom parent and its subsidiaries.
  • Negotiation of service and performance agreements.
  • Implementation of third-party maintenance partners to expand the B2B service portfolio.
Jul 2000 - Aug 2001
1 year 2 months
Germany

Sales and Distribution Support Specialist

Deutsche Telekom AG, T-COM

  • Product management and marketing for B2B service offerings.
  • Development and execution of marketing measures to boost service sales.
Feb 1999 - Jun 2000
1 year 5 months
Germany

Manager Service Marketing & Customer Loyalty

Xerox GmbH

  • Service marketing and product management.
  • Management of the refurbishing and remanufacturing process.
May 1996 - Jan 1999
2 years 9 months
Germany

Quality / Customer Satisfaction Manager

Xerox GmbH

  • Implementation of the Total Quality Management strategy.
  • Quality training for all employees.
  • Process reengineering.
  • Preparation and execution of EFQM (Xerox Management Model) audits.
Nov 1995 - Apr 1996
6 months
Germany

Service Support Specialist

Xerox GmbH

  • Technical 2nd level support for printing systems.
  • Rollout of modifications.
  • Performance analyses of common printing systems.
Feb 1991 - Oct 1995
4 years 9 months
Germany

Field Service Technician

Xerox GmbH

  • Field technical service for copiers and printing systems.

Summary

Beate Peters is an experienced and versatile leader with comprehensive expertise in technical service, Salesforce implementation, predictive maintenance solutions, service strategy development, change management, and intercultural collaboration. She is a customer-, employee-, and process-oriented leader with a strong curiosity and passion for continuous improvement, leveraging her skills in strategy development, change management, and intercultural collaboration to achieve outstanding results across various business models. With a focus on team building, maximizing employee potential, and consistently implementing continuous improvements, her work is grounded in analytical thinking, structured approaches, and exceptional reliability. Her competence in quality management and process optimization, inspired by the Toyota philosophy, has a lasting impact on her leadership style. Key success factors include her strong analytical skills, highly structured approach, high reliability, and inclusion of local teams. Thanks to her ability to quickly navigate complex projects and structures, Beate Peters is an excellent choice for challenging interim management projects, especially in service organizations, change management, and business development. She is capable of delivering short-term value and sustainable results.

  • Building a technical service organization in China.

  • Integrating service divisions after a corporate merger.

  • Implementing innovative solutions, including a "Software as a Service Predictive Maintenance Solution" and service management software (Salesforce).

  • Optimizing business processes and KPI-driven performance monitoring.

  • Creating maintenance plans for customers.

  • Strategic thinking and results-oriented work.

  • Strong intercultural competence and leadership through leadership.

  • Creative problem-solving approaches and rapid comprehension of complex issues.

  • Moderation and facilitation of KAIZEN processes and problem-solving strategies.

  • Strong understanding of quality management.

  • Analytical and structured approach.

  • Quick grasp of new information.

  • Curious and eager to learn.

  • Strategic corporate management.

  • Change management.

  • Service optimization & quality management.

  • Digitization & process automation.

  • P&L responsibility & KPI analysis.

  • Maintenance strategies.

  • Project management.

Languages

German
Native
English
Advanced

Education

Danube University Krems

MBA in Business Management · Business Management · Austria

FernUniversität in Hagen (HIMS e.V.)

Graduate Studies in Management · Management · Germany

Evening Gymnasium of the City of Dortmund

University of Applied Sciences Entrance Qualification · Germany

Certifications & licenses

Certified Practitioner Transactional Process Improvement

Veralto

Certified Practitioner Problem Solving Process

Danaher

Problem Solving Process – Train the Trainer

Danaher

Developing Successful Business Strategies

Haufe

Mentor Training

Zentrum für Hochschuldidaktik

ITIL V3 Foundation

AIMG-International

Change Management

Neulands Academy

Communication and Conflict Management

NRG Academy

EFQM Assessor

Manfred Jung Consulting

Professional Communication Skills

Neuland & Partner

Professional Leadership

Pro:Aktiv

Financial Management

RKW NRW

Quality Tools

Xerox

Moderation

Metaplan

Visualization

Metaplan