Beate Peters
Central Europe Service Operation Manager
Central Europe Service Operation Manager
Eaton Electric GmbH
- Led the technical service organization for Central and Eastern Europe (120+ employees).
- Merged two service units.
- Implemented Salesforce.
- SLA management.
- KPI optimization.
Country Service Manager Germany and Austria
Videojet Technologies GmbH
- Responsible for technical service in Germany & Austria (70+ staff).
- Standardized service processes.
- Implemented Salesforce.
- Conducted KPI analyses.
- Market development.
Service Field Account Manager
MTS Systems GmbH
- Managed major accounts.
- Sold service solutions.
- Rolled out a predictive maintenance solution (SaaS) in Europe.
Service Manager Instron Germany/Austria & IST Global Support
Instron Deutschland GmbH und Instron Structural Testing GmbH
- Unified and led the service organizations.
- Optimized processes.
- SLA management.
Director Technical Services EMEA / APAC
Rimage Europe GmbH
- Built the technical service organization in China.
- Implemented third-party service partners in Europe & Asia.
- Defined and maintained the service portfolio, including content and pricing.
Head of Staff Development and Training
Ricoh Deutschland GmbH
- Managed the training center in Germany.
- Developed and delivered training programs for sales & service.
- Created staff development plans & competency models.
Head of Service Consulting
Ricoh Deutschland GmbH
- Advised dealer service departments on improving and professionalizing end-customer service, covering economic, procedural, and technical topics.
- Conducted workshops for service leaders.
- Established and implemented new partners.
Head of Internal Key Account Management MVW & Partners
Deutsche Telekom AG, T-COM
- Managed offers and support for the service provision relationship between the parent Telekom and its subsidiaries.
- Negotiated delivery and performance agreements.
- Onboarded third-party maintenance partners to expand the B2B service portfolio.
Advisor Sales and Distribution Support
Deutsche Telekom AG, T-COM
- Product management and marketing for B2B services.
- Developed and executed marketing measures to boost service sales.
Manager Service Marketing & Customer Loyalty
Xerox GmbH
- Service marketing and product management.
- Oversaw the refurbishing and remanufacturing process.
Quality / Customer Satisfaction Manager
Xerox GmbH
- Implemented the Total Quality Management strategy.
- Delivered quality training for all staff.
- Conducted process reengineering.
- Prepared and executed EFQM (Xerox Management Model) audits.
Service Support Specialist
Xerox GmbH
- Provided technical 2nd level support for printing systems.
- Rolled out modifications.
- Analyzed runtime performance of common printing systems.
Field Service Technician
Xerox GmbH
- Delivered technical service for copiers and printing systems in the field.
Beate Peters is an experienced and versatile leader with extensive expertise in technical service, Salesforce implementation, predictive maintenance solutions, service strategy development, change management, and intercultural collaboration. She is a customer-, employee- and process-oriented leader with a strong curiosity and passion for continuous improvement, who has applied her skills in strategy development, change management, and intercultural collaboration to achieve outstanding results across various business models. With a focus on team building, maximizing employee potential, and consistent implementation of continuous improvements, her work is based on analytical thinking, structured approaches, and exceptional reliability. Her competence in quality management and process optimization, inspired by the Toyota philosophy, sustainably shapes her leadership style. Key success factors include her strong analytical skills, very structured approach, high reliability, and involvement of local teams. Thanks to her ability to quickly navigate complex projects and structures, Beate Peters is an excellent choice for challenging interim management projects, especially in service organizations, change management, and business development. She can deliver short-term value and achieve sustainable results.
Established a technical service organization in China.
Integrated service divisions after a corporate merger.
Implemented innovative solutions, including a Software as a Service predictive maintenance solution and service management software (Salesforce).
Optimized business processes and KPI-driven performance monitoring.
Developed maintenance plans for customers.
Strategic thinking and result-oriented working.
Strong intercultural competence and leadership.
Creative problem-solving approaches and quick grasp of complex issues.
Facilitation and leadership of KAIZEN processes and problem-solving strategies.
Strong understanding of quality management.
Analytical and structured approach.
Quick comprehension.
Curious and eager to learn.
Strategic corporate management.
Change management.
Service optimization & quality management.
Digitalization & process automation.
P&L responsibility & KPI analysis.
Maintenance strategies.
Project management.
Donau Universität Krems
MBA in Business Management · Business Management · Austria
Fernuniversität Hagen (HIMS e.V.)
Degree in Management · Management · Germany
Evening Grammar School of the City of Dortmund
Advanced Technical College Entrance Qualification · Germany
Certified Practitioner Transactional Process Improvement
Veralto
Certified Practitioner Problem Solving Process
Danaher
Problem Solving Process – Train the Trainer
Danaher
Developing Successful Business Strategies
Haufe
Mentor Training
Zentrum für Hochschuldidaktik
ITIL V3 Foundation
AIMG-International
Change Management
Neulands Academy
Communication and Conflict Management
NRG Academy
EFQM Assessor
Manfred Jung Consulting
Professional Communication Techniques
Neuland & Partner
Professional Leadership
Pro:Aktiv
Financial Management
RKW NRW
Quality Tools
Xerox
Facilitation
Metaplan
Visualization
Metaplan
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