Beate Peters

Central Europe Service Operation Manager

Kelkheim (Taunus), Germany
Experience
Aug 2024 - Feb 2025
7 months
Germany

Central Europe Service Operation Manager

Eaton Electric GmbH

  • Led the technical service organization for Central and Eastern Europe (120+ employees).
  • Merged two service units.
  • Implemented Salesforce.
  • SLA management.
  • KPI optimization.
Jul 2021 - Jul 2024
3 years 1 month
Austria

Country Service Manager Germany and Austria

Videojet Technologies GmbH

  • Responsible for technical service in Germany & Austria (70+ staff).
  • Standardized service processes.
  • Implemented Salesforce.
  • Conducted KPI analyses.
  • Market development.
Jul 2014 - Jun 2021
7 years
Germany

Service Field Account Manager

MTS Systems GmbH

  • Managed major accounts.
  • Sold service solutions.
  • Rolled out a predictive maintenance solution (SaaS) in Europe.
Jan 2012 - Jun 2014
2 years 6 months
Austria

Service Manager Instron Germany/Austria & IST Global Support

Instron Deutschland GmbH und Instron Structural Testing GmbH

  • Unified and led the service organizations.
  • Optimized processes.
  • SLA management.
Dec 2007 - Sep 2011
3 years 10 months
Germany

Director Technical Services EMEA / APAC

Rimage Europe GmbH

  • Built the technical service organization in China.
  • Implemented third-party service partners in Europe & Asia.
  • Defined and maintained the service portfolio, including content and pricing.
Jul 2006 - Nov 2007
1 year 5 months
Germany

Head of Staff Development and Training

Ricoh Deutschland GmbH

  • Managed the training center in Germany.
  • Developed and delivered training programs for sales & service.
  • Created staff development plans & competency models.
Aug 2003 - Jun 2006
2 years 11 months
Germany

Head of Service Consulting

Ricoh Deutschland GmbH

  • Advised dealer service departments on improving and professionalizing end-customer service, covering economic, procedural, and technical topics.
  • Conducted workshops for service leaders.
  • Established and implemented new partners.
Sep 2001 - Jul 2003
1 year 11 months
Germany

Head of Internal Key Account Management MVW & Partners

Deutsche Telekom AG, T-COM

  • Managed offers and support for the service provision relationship between the parent Telekom and its subsidiaries.
  • Negotiated delivery and performance agreements.
  • Onboarded third-party maintenance partners to expand the B2B service portfolio.
Jul 2000 - Aug 2001
1 year 2 months
Germany

Advisor Sales and Distribution Support

Deutsche Telekom AG, T-COM

  • Product management and marketing for B2B services.
  • Developed and executed marketing measures to boost service sales.
Feb 1999 - Jun 2000
1 year 5 months
Germany

Manager Service Marketing & Customer Loyalty

Xerox GmbH

  • Service marketing and product management.
  • Oversaw the refurbishing and remanufacturing process.
May 1996 - Jan 1999
2 years 9 months
Germany

Quality / Customer Satisfaction Manager

Xerox GmbH

  • Implemented the Total Quality Management strategy.
  • Delivered quality training for all staff.
  • Conducted process reengineering.
  • Prepared and executed EFQM (Xerox Management Model) audits.
Nov 1995 - Apr 1996
6 months
Germany

Service Support Specialist

Xerox GmbH

  • Provided technical 2nd level support for printing systems.
  • Rolled out modifications.
  • Analyzed runtime performance of common printing systems.
Feb 1991 - Oct 1995
4 years 9 months
Germany

Field Service Technician

Xerox GmbH

  • Delivered technical service for copiers and printing systems in the field.
Summary

Beate Peters is an experienced and versatile leader with extensive expertise in technical service, Salesforce implementation, predictive maintenance solutions, service strategy development, change management, and intercultural collaboration. She is a customer-, employee- and process-oriented leader with a strong curiosity and passion for continuous improvement, who has applied her skills in strategy development, change management, and intercultural collaboration to achieve outstanding results across various business models. With a focus on team building, maximizing employee potential, and consistent implementation of continuous improvements, her work is based on analytical thinking, structured approaches, and exceptional reliability. Her competence in quality management and process optimization, inspired by the Toyota philosophy, sustainably shapes her leadership style. Key success factors include her strong analytical skills, very structured approach, high reliability, and involvement of local teams. Thanks to her ability to quickly navigate complex projects and structures, Beate Peters is an excellent choice for challenging interim management projects, especially in service organizations, change management, and business development. She can deliver short-term value and achieve sustainable results.

  • Established a technical service organization in China.

  • Integrated service divisions after a corporate merger.

  • Implemented innovative solutions, including a Software as a Service predictive maintenance solution and service management software (Salesforce).

  • Optimized business processes and KPI-driven performance monitoring.

  • Developed maintenance plans for customers.

  • Strategic thinking and result-oriented working.

  • Strong intercultural competence and leadership.

  • Creative problem-solving approaches and quick grasp of complex issues.

  • Facilitation and leadership of KAIZEN processes and problem-solving strategies.

  • Strong understanding of quality management.

  • Analytical and structured approach.

  • Quick comprehension.

  • Curious and eager to learn.

  • Strategic corporate management.

  • Change management.

  • Service optimization & quality management.

  • Digitalization & process automation.

  • P&L responsibility & KPI analysis.

  • Maintenance strategies.

  • Project management.

Languages
German
Native
English
Advanced
Education

Donau Universität Krems

MBA in Business Management · Business Management · Austria

Fernuniversität Hagen (HIMS e.V.)

Degree in Management · Management · Germany

Evening Grammar School of the City of Dortmund

Advanced Technical College Entrance Qualification · Germany

...and 1 more
Certifications & licenses

Certified Practitioner Transactional Process Improvement

Veralto

Certified Practitioner Problem Solving Process

Danaher

Problem Solving Process – Train the Trainer

Danaher

Developing Successful Business Strategies

Haufe

Mentor Training

Zentrum für Hochschuldidaktik

ITIL V3 Foundation

AIMG-International

Change Management

Neulands Academy

Communication and Conflict Management

NRG Academy

EFQM Assessor

Manfred Jung Consulting

Professional Communication Techniques

Neuland & Partner

Professional Leadership

Pro:Aktiv

Financial Management

RKW NRW

Quality Tools

Xerox

Facilitation

Metaplan

Visualization

Metaplan

Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions