Central Europe Service Operation Manager

Beate Peters is an experienced and versatile leader with comprehensive expertise in technical service, Salesforce implementation, predictive maintenance solutions, service strategy development, change management, and intercultural collaboration. She is a customer-, employee-, and process-oriented leader with a strong curiosity and passion for continuous improvement, leveraging her skills in strategy development, change management, and intercultural collaboration to achieve outstanding results across various business models. With a focus on team building, maximizing employee potential, and consistently implementing continuous improvements, her work is grounded in analytical thinking, structured approaches, and exceptional reliability. Her competence in quality management and process optimization, inspired by the Toyota philosophy, has a lasting impact on her leadership style. Key success factors include her strong analytical skills, highly structured approach, high reliability, and inclusion of local teams. Thanks to her ability to quickly navigate complex projects and structures, Beate Peters is an excellent choice for challenging interim management projects, especially in service organizations, change management, and business development. She is capable of delivering short-term value and sustainable results.

• Building a technical service organization in China.

• Integrating service divisions after a corporate merger.

• Implementing innovative solutions, including a "Software as a Service Predictive Maintenance Solution" and service management software (Salesforce).

• Optimizing business processes and KPI-driven performance monitoring.

• Creating maintenance plans for customers.

• Strategic thinking and results-oriented work.

• Strong intercultural competence and leadership through leadership.

• Creative problem-solving approaches and rapid comprehension of complex issues.

• Moderation and facilitation of KAIZEN processes and problem-solving strategies.

• Strong understanding of quality management.

• Analytical and structured approach.

• Quick grasp of new information.

• Curious and eager to learn.

• Strategic corporate management.

• Change management.

• Service optimization & quality management.

• Digitization & process automation.

• P&L responsibility & KPI analysis.

• Maintenance strategies.

• Project management.