Armin Beuth-wimmer - Interim Manager

Recommended expert

Baden-Baden, Germany

Experience

Jul 2025 - Present

7 months

Interim Manager

Self-employed

Sep 2023 - Jun 2025

1 year 10 months

Head of Service & Technical Support

RCT Power GmbH

Worldwide service commissioning and maintenance for energy storage / emergency power supply of PV systems
Sales, operational and strategic alignment
Disciplinary and professional personnel and budget responsibility
Ensuring process quality of commissioning, maintenance, repair, spare parts handling
Building and optimizing the service organization
Project management
Acquisition of services, products and training
Contract drafting and agreements for external service providers and suppliers
Organization of product training for customers and external service providers
Identification and evaluation of customer requirements and market information for after sales strategies
Compliance with and shaping of SLA agreements

Apr 2023 - Sep 2023

6 months

Head of International Service

ENGIE Refrigeration GmbH

Worldwide service commissioning and maintenance for refrigeration technology / cooling machines
Sales, operational and strategic alignment
Disciplinary and professional personnel and budget responsibility
Ensuring process quality of commissioning, maintenance, repair, spare parts handling
Building and optimizing the service organization
Quotation preparation
Technical documentation
Project management
Acquisition of services, products and training
Contract drafting and agreements for external service providers and suppliers
Organization of product training for customers and external service providers
Identification and evaluation of customer requirements and market information for after sales strategies
Compliance with and shaping of SLA agreements

Oct 2019 - Mar 2023

3 years 6 months

Head of After Sales Service in the DACH region

GOHL-KTK GmbH

Service commissioning and maintenance for cooling tower systems
Sales, operational and strategic alignment
Ensuring process quality of commissioning, maintenance, repair, spare parts handling
Disciplinary and professional personnel and budget responsibility
Building and optimizing the service organization
Quotation preparation
Technical documentation
Project management
Acquisition of services, products and training
Contract drafting and agreements for external service providers and suppliers
Identification and evaluation of customer requirements and market information for after sales strategies
Compliance with and shaping of SLA agreements
KPI implementation with appropriate reporting

Nov 2012 - Sep 2019

6 years 11 months

Head of After Sales Service in Substation Automation

ABB AG

Sales, operational and strategic alignment
Ensuring process quality of maintenance, repair, spare parts handling
Disciplinary and professional personnel and budget responsibility
Building and optimizing the service organization
Quotation preparation
Technical documentation
Project management
Acquisition of services, products and training
Contract drafting and agreements for external service providers and suppliers
Identification and evaluation of customer requirements and market information for after sales strategies
Compliance with and shaping of SLA agreements
Participation in domestic and international fairs and exhibitions
Special tasks: plant contracts in procurement; HR recruitment concept; export control for specific areas; representation of ABB AG in Germany

Oct 2009 - Oct 2012

3 years 1 month

Head of Service and Project Management in Metrology for the Photovoltaic Industry

GP Solar GmbH

Commercial, operational and strategic alignment of a worldwide service team
Ensuring process quality of maintenance, repair, spare parts handling and calibration
Disciplinary and technical responsibility for staff and budgets
Establishment and optimization of the global service organization
Technical documentation
Project management
Acquisition of services and service training
Contract design and agreements for external service providers and suppliers
Participation in domestic and international trade shows and exhibitions
Export control

Jun 2009 - Sep 2009

4 months

Interim Manager Service / Customer Service / After Sales

KomSiNet GmbH & Co. KG

Implementation of suitable quality management reporting, ticket system, complaint management and CRM tool
Improvement of the service structure, process design and reporting
Commercial After Sales, operational and strategic alignment
Creation of a customer satisfaction analysis
Definition of target agreements for employees
Recruitment of skilled personnel according to requirements
Contract design and agreements for external service providers and suppliers

Feb 2007 - May 2009

2 years 4 months

Head of Metrology Customer Service for the High-Voltage Sector

Baur Prüf- und Messtechnik GmbH

Commercial, operational and strategic alignment of a globally active customer service
Ensuring process quality of maintenance, repair, spare parts handling and calibration
Disciplinary and technical responsibility for staff and budgets
Implementation of 1st/2nd/3rd level support and ticket system for incident history
Acquisition of services and service training
Contract agreements with suppliers and global sales representatives
Coordination of suppliers
Participation in domestic and international trade shows and exhibitions

Feb 2006 - Jan 2007

1 year

Transfer Company for Professional Reorientation

Siemens AG

Oct 2004 - Jan 2006

1 year 4 months

Head of Service Function in the Banking Sector at the Frankfurt/M. Location

Siemens Telekommunikations Service GmbH & Co. OHG

Responsible for the commissioning department in system and product business
Disciplinary and technical responsibility for staff and budgets
Involvement in socially responsible restructuring
Acquisition of services
Temporary staffing for installation and maintenance
Escalation and complaint management
Support of key accounts
Preparation of offers and monthly forecast for sales and order intake
Implementation of agreed business objectives and quality improvements with partners from sales, development and production

Oct 2003 - Sep 2004

1 year

Head of Order Management and Processes Central Region

Siemens Telekommunikations Service GmbH & Co. OHG

Responsible for the entire order processing in system and product business
Disciplinary and professional responsibility for personnel and budgets
Cost-effective and on-time scheduling
Implementation and optimization of processes
Adapting processes to market requirements
Performance improvement through shorter lead times
Providing service manuals and documentation
Procuring services including contract agreements
Creating internal service guidelines and notices
Analyzing customer satisfaction and defining action plans

Oct 2001 - Sep 2003

2 years

Assembly Manager Frankfurt/M. and Darmstadt

Siemens Telekommunikations Service GmbH & Co. OHG

Responsible for the commissioning department in system and product business
Disciplinary and professional responsibility for personnel and budgets
Building an assembly team for carrier sales
Commissioning and on-site training for customers
Qualifying assigned employees
Socially responsible restructuring
Negotiations and development discussions with customers, representatives and distributors

Apr 2000 - Sep 2001

1 year 6 months

Head of Service for Wetzlar and Fulda

Siemens AG

Responsible for all service and maintenance in system and product business
Disciplinary and professional responsibility for personnel and budgets
Achieving successful business results in the pilot phase alongside a responsible executive
Acting as deputy head of sales
Collecting and analyzing market data on competitor activities
Preparing quotes

Jan 2000 - Mar 2000

3 months

Project Manager for System Business with Top Banking Clients

Siemens AG

Responsible project manager in system business for top banking clients
Drafting an international service framework agreement with central remote handling, involving all Siemens AG country subsidiaries
Bringing international experience into the project

Sep 1997 - Jan 2000

2 years 5 months

Head of Service Region Saxony (Chemnitz and Dresden)

Siemens AG

Responsible for service and maintenance in system business
Disciplinary and professional responsibility for personnel and budgets
Socially responsible restructuring
Sustainable customer retention
Acquiring service contracts
Contracting with subcontractors
Asset management
Managing key accounts

Feb 1991 - Aug 1997

6 years 7 months

Project Manager and Product Specialist for Trading / Executive System

Siemens AG

Global deployment in Asia, South America, North America, the Middle East, South Africa, and Europe
Set up a service structure and spare parts supply
Built an intercultural network
Created service documentation
User and service trainings
Technical support
Crisis management
Sustainable customer retention during product launch
Excellent crisis management using global resources

Jan 1982 - Dec 1991

10 years

Systems Specialist and Service Technician

Siemens AG

Maintenance and troubleshooting processes of telecommunication systems

Jan 1981 - Dec 1982

2 years

Electrical Assembler in workshop operations

Siemens AG

Skills

Over Several Years In A Leadership Role With Professional And Disciplinary Responsibility (Up To 50 Employees, Direct Reporting And €40m P.a.)
Planning And Organizational Skills
Result-oriented Work Style
Versatile
Quality Management
Certified As Internal Auditor
Experience In Financial And Investment Planning, Streamlining And Efficiency Improvements, Profitability Analysis
Broad Knowledge In Customer Service, After Sales, Service Processes And Service Acquisition
Entrepreneurial Mindset
Global Service Experience Through Assignments Abroad, E.g. 8 Months In The Usa And Building An International Customer Service And Support Structure In Asia
Experience With Erp Systems (Baan, Sap)
Project Management
Export Control
Contract Drafting, Purchasing With Suppliers And Service Providers
Procurement / Plant Contracts