Armin Beuth-wimmer
Head of Service & Technical Support
Experience
Sep 2023 - Present
1 year 11 months Konstanz, Germany
Head of Service & Technical Support
RCT Power GmbH
- Worldwide service startups and maintenance for energy storage systems / emergency power supply for PV systems
- Commercial, operational and strategic direction
- Disciplinary and technical responsibility for personnel and budget
- Responsible for ensuring process quality of startup, maintenance, repair, spare parts handling
- Building and optimizing the service organization
- Project management
- Acquisition of services, products and training
- Contract drafting and agreements for external service providers and suppliers
- Organization of product training for customers and external service providers
- Identifying and analyzing customer requirements and market information – After Sales strategies
- Compliance with and development of SLA agreements
Apr 2023 - Sep 2023
6 months Lindau, Germany
Head of International Service
ENGIE Refrigeration GmbH
- Worldwide service startups and maintenance for refrigeration technology / chillers
- Commercial, operational and strategic direction
- Disciplinary and technical responsibility for personnel and budget
- Responsible for ensuring process quality of startup, maintenance, repair, spare parts handling
- Building and optimizing the service organization
- Quotation creation
- Technical documentation
- Project management
- Acquisition of services, products and training
- Contract drafting and agreements for external service providers and suppliers
- Organization of product training for customers and external service providers
- Identifying and analyzing customer requirements and market information – After Sales strategies
- Compliance with and development of SLA agreements
Oct 2019 - Mar 2023
3 years 6 months Durmersheim, Germany
After Sales Service Manager for DACH Region
GOHL-KTK GmbH
- Service startup and maintenance for cooling tower systems
- Commercial, operational and strategic direction
- Responsible for ensuring process quality of startup, maintenance, repair, spare parts handling
- Disciplinary and technical responsibility for personnel and budget
- Building and optimizing the service organization
- Quotation creation
- Technical documentation
- Project management
- Acquisition of services, products and training
- Contract drafting and agreements for external service providers and suppliers
- Identifying and analyzing customer requirements and market information – After Sales strategies
- Compliance with and development of SLA agreements
- KPI implementation with appropriate reporting
Nov 2012 - Sep 2019
6 years 11 months Mannheim, Germany
Head of After Sales Service in Substation Automation
ABB AG
- Commercial, operational and strategic direction
- Responsible for ensuring process quality of maintenance, repair, spare parts handling
- Disciplinary and technical responsibility for personnel and budget
- Building and optimizing the service organization
- Quotation creation
- Technical documentation
- Project management
- Acquisition of services, products and training
- Contract drafting and agreements for external service providers and suppliers
- Identifying and analyzing customer requirements and market information – After Sales strategies
- Compliance with and development of SLA agreements
- Participation in domestic and international trade shows
- Special tasks: factory contracts in procurement, HR staffing concept, export control for specific areas and representation of ABB AG in Germany.
Oct 2009 - Oct 2012
3 years 1 month Konstanz, Germany
Head of Service and Project Management in Measurement Technology for the Photovoltaic Industry
GP Solar GmbH
- Commercial, operational and strategic direction of a global service team
- Responsible for ensuring process quality of maintenance, repair, spare parts handling and calibration
- Disciplinary and technical responsibility for personnel and budget
- Building and optimizing the global service organization
- Technical documentation
- Project management
- Acquisition of services and training
- Contract drafting and agreements for external service providers and suppliers
- Participation in domestic and international trade shows
- Export control
Jun 2009 - Sep 2009
4 months Karben, Germany
Interim Manager for Service / Customer Service / After Sales
KomSiNet GmbH&Co. KG
- Implementation of appropriate QM reporting, ticket system, complaint management, CRM tool
- Improvement of service structure, process design and reporting
- Commercial, operational and strategic direction for After Sales
- Creation of a customer satisfaction analysis
- Definition of target agreements for employees
- Recruitment of skilled personnel according to requirements
- Contract drafting and agreements for external service providers and suppliers
Feb 2007 - May 2009
2 years 4 months Sulz, Austria
Head of Customer Service, Measurement Technology for High Voltage
Baur Prüf- und Messtechnik GmbH
- Commercial, operational and strategic direction of a global customer service
- Responsible for ensuring process quality of maintenance, repair, spare parts handling and calibration
- Disciplinary and technical responsibility for personnel and budget
- Implementation of 1st/2nd/3rd level support and a ticket system for fault history
- Acquisition of services and training
- Contract agreements with suppliers and global sales representatives
- Coordination of suppliers
- Participation in domestic and international trade shows
Feb 2006 - Jan 2007
1 year Frankfurt, Germany
Transfer agency for professional reorientation
Siemens AG
Oct 2004 - Jan 2006
1 year 4 months Frankfurt am Main, Germany
Head of Service Function at Frankfurt/M. site in the banking environment
Siemens Telekommunikations Service GmbH&Co.OHG
- Responsible for the commissioning department in system and product business
- Disciplinary and technical responsibility for personnel and budget
- Key role in socially responsible restructuring
- Acquisition of services
- Temporary staffing for installation and maintenance
- Escalation and complaint management
- Key account management
- Preparation of quotations and monthly forecast for revenue and orders
- Joint achievement of agreed business goals and quality improvements with partners from sales, development and production
Oct 2003 - Sep 2004
1 year Frankfurt am Main, Germany
Head of Order Management and Processes for the Central Region
Siemens Telekommunikations Service GmbH&Co.OHG
- Sites in Saarbrücken, Koblenz, Mainz, Kassel, Wetzlar, Frankfurt/M. and Darmstadt
- Responsible for complete order processing in system and product business
- Disciplinary and technical responsibility for personnel and budget
- Economic and timely scheduling
- Implementation and optimization of processes
- Excellent market-oriented process adaptation
- Performance improvement through reduced lead times for all orders
- Provision of service manuals and documentation
- Procurement of services including contract agreements
- Creation of internal service guidelines and communications
- Analysis of customer satisfaction and defining measures
Oct 2001 - Sep 2003
2 years Frankfurt am Main, Germany
Installation Manager for Frankfurt/M. and Darmstadt sites
Siemens Telekommunikations Service GmbH&Co.OHG
- Responsible for the commissioning department in system and product business
- Disciplinary and technical responsibility for personnel and budget
- Successful setup of an installation team for carrier sales
- Commissioning and training at customer sites
- Successful market-oriented qualification of assigned staff
- Socially responsible restructuring
- Negotiations and development discussions with customers, representatives and distributors
Apr 2000 - Sep 2001
1 year 6 months Wetzlar, Germany
Head of Service for Wetzlar and Fulda sites
Siemens AG
- Responsible for all service and maintenance in system and product business
- Disciplinary and technical responsibility for personnel and budget
- Successful business results and implementation in pilot phase with only one responsible leader for system and product business
- Deputy to Head of Sales
- Gathering market data and analyzing competitor activities
- Preparation of quotations
Jan 1999 - Mar 2000
3 months Frankfurt, Germany
Project Manager in System Business for Top Banking Customers
Siemens AG
- Short-term transfer to Frankfurt am Main
- Responsible as project manager in system business for top banking customers
- Support in creating an international service framework agreement with centralized remote handling, involving all Siemens AG subsidiaries
- Gained valuable experience in international business applied effectively to the project
Sep 1997 - Jan 2000
2 years 5 months Chemnitz, Germany
Head of Service for Saxony region with Chemnitz and Dresden sites
Siemens AG
- Responsible for service and maintenance in system business
- Disciplinary and technical responsibility for personnel and budget
- Socially responsible restructuring
- Sustainable customer retention
- Successful implementation of service acquisition
- Contract agreements with subcontractors
- Asset management
- Key account management
- Acquisition of services
Feb 1991 - Aug 1997
6 years 7 months Frankfurt, Germany
Project Leader and Product Specialist for Trading/Executive System (broker system in bank trading)
Siemens AG
- Global assignments (Asia, South America, North America, Middle East, South Africa, Europe)
- Building a service structure and spare parts supply
- Creating an intercultural network
- Preparing service documentation
- User and service training
- Technical support
- Crisis management
- Sustainable customer retention at market launch
- Outstanding crisis management with optimal use of global resources
Jan 1981 - Dec 1992
10 years Frankfurt, Germany
System Specialist and Service Technician in Maintenance and Fault Clearance of Telecommunication Systems
Siemens AG
Jan 1981 - Dec 1982
2 years Frankfurt, Germany
Electrical Assembler in Workshop Operations
Siemens AG
Summary
- Several years in a leadership role with technical and disciplinary responsibility (up to 50 employees, direct reports and €40M p.a.)
- Experience in financial and investment planning, rationalization and efficiency improvement, profitability analysis
- Broad knowledge in customer service and after sales, e.g. service processes and service acquisition
- Experience with ERP systems (BAAN, SAP)
- Project management
- Export control
- Planning and organizational skills
- Results-oriented work style
- Versatile use
- Quality management
- Entrepreneurial thinking
- Worldwide service experience through customer support and international assignments, e.g. 8 months in the USA and building an international service structure in Asia
- Contract drafting, purchasing with suppliers and service providers
- Procurement / factory contracts
Languages
German
Native
English
Advanced
Education
Oct 1979 - Jun 1981
Siemens AG
Telecommunications Electronics Technician · Telecommunications Electronics Technician · Frankfurt, Germany
Oct 1977 - Jun 1979
Siemens AG
Telecommunications Installer · Telecommunications Installer · Frankfurt, Germany
Oct 1971 - Jun 1977
Eduard Spranger School
Secondary School Diploma · Frankfurt, Germany
Certifications & licenses
Structuring Maintenance Contracts Legally and Content-wise
ERP LN Basics
Berlitz English Intensive in Dublin
Berlitz
Audit Knowledge Certificate according to DIN ISO 19011
Quality Management Representative Certificate DIN EN ISO 9000:2000 etc.
Leadership Culture, Siemens as a Corporate Citizen
Siemens
Increasing Management Effectiveness
Business Processes
Successful Service Management Control
Business Processes and Controlling
Project Management
Internal Auditor
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