Thomas Hartung

Project Manager & Tender Manager

Frankfurt am Main, Germany

Experience

Sep 2023 - Dec 2023
4 months

Project Manager & Tender Manager

GEA Group AG

  • Introduced a cloud-based access control for two sites with about 4000 employees
  • Created and aligned project plans and status reports
  • Prepared/coordinated initial effort or cost estimates and plans for operational services
  • Identified interfaces
  • Ensured budget and schedule compliance
  • Analyzed potential providers
  • Developed and aligned the requirements catalog
  • Created an evaluation matrix
  • Prepared the tender documents
Jul 2023 - Present
2 years 1 month

Project Manager

Informations Technik Zentrum Bund

  • Responsible for the successful delivery of the project
  • Created and aligned project plans and status reports with all stakeholders
  • Prepared/coordinated initial effort or cost estimates and related operational service plans
  • Identified interfaces
  • Maintained budget and schedule
  • Collaborated with internal departments to drive the project
May 2022 - Jun 2023
1 year 2 months

Technical Solution Management / Demand Management

Informations Technik Zentrum Bund

  • Prepared proposals for complex requests and solutions
  • Created and reviewed feasibility studies for technical solutions with an IT operations focus
  • Designed technical solution concepts based on requirements
  • Identified deviations from architecture standards and arranged extensions or exceptions
  • Coordinated solution designs with service owners
  • Prepared/coordinated initial effort or cost estimates and rough plans for operational services
Oct 2021 - Nov 2021
2 months

Audit Reviewer

ProSiebenSat.1 Media SE

  • Responsible for the IT content of the audit
  • Reviewed existing documentation
  • Evaluated the documents and held final discussions on necessary actions
  • Audited:
  • IT governance
  • Information security strategy management
  • Access management
  • Change, problem and incident management processes
  • System data backup & recovery
  • IT security
Mar 2021 - Aug 2021
6 months

Carve-Out Manager

Operational Services GmbH & Co. KG / T-Systems

  • Liaison between client and delivery units
  • Coordinated analysis, proposal creation, contracting and project management
  • Ensured an operational IT infrastructure for the buyer after a subsidiary spin-off
  • Managed systems in multiple data centers: S/4HANA, Proflow, Imagemaster, firewall infrastructure
Oct 2020 - Dec 2022
2 years 3 months

Demand Manager for CR and NSSR

Operational Services GmbH & Co. KG / T-Systems

  • Liaison between client and delivery units
  • Prepared proposals for standard change requests (CR) and non-standard service requests (NSSR)
  • Coordinated analysis, proposal creation, contracting and implementation through acceptance
  • Managed ICT services for health insurers with multiple data centers, ESX platform, ~14,000 virtual and 1100 physical servers, SAP-HANA instances, workplace services and firewall & security
Jul 2020 - Aug 2020
2 months

Service Manager

Operational Services GmbH & Co. KG / Deutsche Telekom

  • Liaison between client and delivery units
  • Main service contact for Deutsche Telekom’s smart speaker
  • Coordinated priority 1/2 incidents, changes and problems
  • Conducted service review meetings
Jun 2020 - Jun 2020
1 month

Consultant

Operational Services GmbH & Co. KG for Volkswagen Financial Service AG

  • Developed concept and approach for a port-based VoIP solution
  • Prepared outline, responsibilities and tender parameters
  • Estimated effort for tender creation
  • Goal: flexible telephony with one-number concept including mobile phones and remote sites
Apr 2020 - Apr 2020
1 month

Audit Reviewer

ProSiebenSat.1 Media SE

  • Responsible for the IT content of the audit
  • Reviewed existing documentation
  • Evaluated the documents and held final discussions on necessary actions
  • Audited:
  • IT governance
  • Information security strategy management
  • Access management
  • Change, problem and incident management processes
  • System data backup & recovery
  • IT security
Nov 2019 - Dec 2019
2 months

EMA Documentation Reviewer

Messe Frankfurt GmbH

  • Checked plausibility and accuracy of alerts/report contacts on data center EMA
  • Documented and created procedures for system connections
Mar 2019 - Present
6 years 5 months

EMA/ZUKO Systems Tester

Messe Frankfurt GmbH

  • Performed functional testing and acceptance of intrusion detection (EMA) and access control systems (ZUKO) in several halls
  • Manually triggered alerts, checked fault signals in the Operation Security Center and followed work instructions
  • Conducted tests twice a year and documented results in acceptance reports
Feb 2019 - Jul 2020
1 year 6 months

Tender Manager / Demand Manager

T-Systems / Volkswagen Financial Service AG

  • Managed the client management service tender as a managed service
  • Analyzed client needs and past strategies for client, mobile device and print management
  • Created business cases, technical solution concepts and commercial terms
  • Acted as subproject lead, led status meetings, presentations and workshops
  • Drafted technical specifications including requirements, QA, audit, compliance, SLA, KPI
Sep 2018 - Present
6 years 11 months

Consultant

Leading connectivity, cyber-defense and virtual networking IT service provider in Germany

  • Developed an SD-WAN product with requirements:
  • Dynamic systems from static, heterogeneous networks
  • Easy integration of new sites and cloud providers
  • Low hardware needs via virtualization
  • Minimal installation effort
  • Central network management
  • High security
  • White-label capability
Jun 2018 - Jun 2018
1 month

Firewall Cluster Concept Developer

Leading IT infrastructure and services provider in Germany

  • Created concept for implementing a firewall cluster
  • Defined security zones and object structures
  • Prepared application documents, configuration and operations manuals
  • Reporting
Nov 2017 - Mar 2019
1 year 5 months

Service Delivery Manager / Service Manager

Operational Services GmbH & Co. KG / Deutsche Telekom

  • Managed Deutsche Telekom’s smart speaker product through to operation
  • Analyzed client needs considering Azure and VMware
  • Developed technical solution concepts and commercial terms in proposals
  • Acted as subproject lead, led status meetings, presentations and workshops
  • Wrote service and operations manuals
Feb 2017 - Dec 2017
11 months

Overall Project Manager including Demand Management

Operational Services GmbH & Co. KG / Confidential End Client

  • Project manager for Industry 4.0 in a large mid-sized company
  • Analyzed client needs and developed technical solution concepts and commercial terms
  • Conducted feasibility study of network infrastructure
  • Created technical project plans to meet requirements
  • Focused on platform approach, SaaS, security, flexibility, supplier and standard cloud service integration
Nov 2016 - Nov 2016
1 month

Senior Network Consultant

Operational Services GmbH & Co. KG / Confidential End Client

  • Estimated effort for network design during rollout of 145,000 Office 365 clients worldwide
  • Gathered client requirements and consolidated technical specs and network loads
  • Developed migration proposals and network load planning
  • Integrated cloud services
May 2016 - Oct 2016
6 months

Bid Manager / Demand Manager

Operational Services GmbH & Co. KG

  • Coordinated technical subprojects
  • Gathered client requirements and consolidated technical pre-qualification
  • Developed overall solution proposals
  • Calculated costs, planned effort and built business cases for the project
  • Managed approval processes
Feb 2015 - Dec 2015
11 months

Technical Project Manager

Leading international communications company

  • Designed and planned a room-in-room data center project
  • Handled security planning and engineering, cooling, HVAC, electrical
  • Planned network technology
  • Delivered: secure IT room, climate control, fire detection, suppression system, UPS, modular construction
Nov 2014 - May 2016
1 year 7 months

Consultant & Project Manager

T-Systems International GmbH

  • Project “Pre-Gate-Parking” for Hamburg Port
  • Designed and planned comprehensive video surveillance to optimize truck processing
  • Planned network tech and camera locations including masts
  • Led technical project implementation
Sep 2013 - Dec 2014
1 year 4 months

Requirements Manager / Demand Manager

Federal Agency – Federal Finance Sector

  • Drafted specs for data center procurement
  • Created data center migration plans
  • Developed building security concept (infrastructure and technology)
  • Formulated cloud service usage strategy
  • Designed emergency power and physical protection (UPS, video, access, fire, water)
  • Implemented BMS for building and access control
  • Wrote operations manuals and specs
  • Co-led building security system and access control rollout
Jul 2013 - Aug 2013
2 months

Requirements Manager / Demand Manager

Federal Agency – Federal Finance Sector

  • Developed telecom concept to replace ISDN phone system (~1500 ports) with SIP, NGN and multiple sites
  • Defined basics and requirements for telecom system, LAN and SIP lines
  • Created target concepts and technical requirements for SIP phone system with service center and ACD
Jan 2013 - Jun 2013
6 months

Requirements Manager / Demand Manager

Federal Agency – Federal Finance Sector

  • Designed a SIP solution architecture including carrier connection, call center and customer site (SIP trunk)
  • Switched ISDN to IP for ~2.4 million minutes per year
  • Integrated into high-security network with VPN tunnels and encryption
  • Deployed redundant SIP converters and location-based service numbers
  • Wrote technical requirements and led the project
Aug 2012 - Dec 2012
5 months

Project Manager

Federal Agency – Federal Finance Sector

  • Developed target and feasibility concepts and site analysis for alternative data center locations
  • Prepared preliminary design for detailed data center planning
  • Drafted specs for a high-security server room (1.2 kW/m²)
  • Co-led high-security server room upgrade
Jan 2005 - Dec 2019
15 years

Technical Project Manager / Consultant

Conference on Jewish Material Claims against Germany, Inc.

  • Ongoing consulting and planning for Layer 2/3 site networking (LAN/MPLS/SD-WAN)
  • Implemented a central, highly redundant internet access (HA)
  • Led projects for line delivery adjustments and implementations
  • Advised on software-defined WANs
Jan 2005 - Dec 2019
15 years

Technical Project Manager / Consultant

Equinet Bank AG / Pareto Securities AS

  • Consulted and planned Layer 2/3 site networking (LAN/MPLS)
  • Implemented a central, highly redundant internet access (HA)
  • Led projects for line delivery adjustments and implementations
  • Implemented a highly redundant voice connection
Jan 2004 - Dec 2006
3 years

Consultant

Wella AG

  • Created a high-availability concept for a redundant phone system at the Darmstadt site
  • Connected to PSTN/ISDN network via two carriers with line- and path-redundant strategy

Technical Project Manager / Consultant

The Nielsen Company

  • Consulted and planned Layer 3 site networking (MPLS)
  • Implemented a central, highly redundant internet access (HA)
  • Provided highly redundant telephone connections for each site
  • Led on-time line delivery and service launch

Summary

As a graduate industrial engineer, I have very comprehensive and cross-disciplinary know-how (over 20 years) in the complex ICT industry. Since 2001 I have worked closely with well-known carriers in the ICT sector and therefore have solid expertise in site networking, voice integrations, IP/LAN connections, data centers/cloud solutions and the related tender creation.

  • Planning data centers (HOAI phases 1-9) with live data center relocations
  • Network infrastructure topics such as WLAN, LAN, WAN, SDWAN, Ethernet networks, NGN
  • VoIP voice solutions (PBX / PSTN / ALL-IP / encrypted voice)
  • Building management systems (time, HVAC, fire alarm, video, PNA, EMA)
  • Security infrastructure
  • Cloud consulting
  • Setting up server environments/platforms

To implement these projects effectively and successfully for the customer, IT project control and planning are the most important components.

Languages

German
Native
English
Advanced

Education

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Dipl.-Wirtsch.-Ing. · Industrial Engineering

Certifications & licenses

DGQ Quality Officer

DGQ

AI Consultant (HC)

ZFU

AI Manager (HC)

ZFU

Professional Scrum Master

scrum.org

REFA Industrial Engineer

REFA Planning and Control / PPS with IT

REFA Process Organizer

Security Manager

Security Clearance SÜ1-G

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