Thomas Hartung - Project Manager & Tender Manager

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Frankfurt am Main, Germany

Experience

Sep 2023 - Dec 2023

4 months

Project Manager & Tender Manager

GEA Group AG

Introduced a cloud-based access control for two sites with about 4000 employees
Created and aligned project plans and status reports
Prepared/coordinated initial effort or cost estimates and plans for operational services
Identified interfaces
Ensured budget and schedule compliance
Analyzed potential providers
Developed and aligned the requirements catalog
Created an evaluation matrix
Prepared the tender documents

Jul 2023 - Present

2 years 1 month

Project Manager

Informations Technik Zentrum Bund

Responsible for the successful delivery of the project
Created and aligned project plans and status reports with all stakeholders
Prepared/coordinated initial effort or cost estimates and related operational service plans
Identified interfaces
Maintained budget and schedule
Collaborated with internal departments to drive the project

May 2022 - Jun 2023

1 year 2 months

Technical Solution Management / Demand Management

Informations Technik Zentrum Bund

Prepared proposals for complex requests and solutions
Created and reviewed feasibility studies for technical solutions with an IT operations focus
Designed technical solution concepts based on requirements
Identified deviations from architecture standards and arranged extensions or exceptions
Coordinated solution designs with service owners
Prepared/coordinated initial effort or cost estimates and rough plans for operational services

Oct 2021 - Nov 2021

2 months

Audit Reviewer

ProSiebenSat.1 Media SE

Responsible for the IT content of the audit
Reviewed existing documentation
Evaluated the documents and held final discussions on necessary actions
Audited:
IT governance
Information security strategy management
Access management
Change, problem and incident management processes
System data backup & recovery
IT security

Mar 2021 - Aug 2021

6 months

Carve-Out Manager

Operational Services GmbH & Co. KG / T-Systems

Liaison between client and delivery units
Coordinated analysis, proposal creation, contracting and project management
Ensured an operational IT infrastructure for the buyer after a subsidiary spin-off
Managed systems in multiple data centers: S/4HANA, Proflow, Imagemaster, firewall infrastructure

Oct 2020 - Dec 2022

2 years 3 months

Demand Manager for CR and NSSR

Operational Services GmbH & Co. KG / T-Systems

Liaison between client and delivery units
Prepared proposals for standard change requests (CR) and non-standard service requests (NSSR)
Coordinated analysis, proposal creation, contracting and implementation through acceptance
Managed ICT services for health insurers with multiple data centers, ESX platform, ~14,000 virtual and 1100 physical servers, SAP-HANA instances, workplace services and firewall & security

Jul 2020 - Aug 2020

2 months

Service Manager

Operational Services GmbH & Co. KG / Deutsche Telekom

Liaison between client and delivery units
Main service contact for Deutsche Telekom’s smart speaker
Coordinated priority 1/2 incidents, changes and problems
Conducted service review meetings

Jun 2020 - Jun 2020

1 month

Consultant

Operational Services GmbH & Co. KG for Volkswagen Financial Service AG

Developed concept and approach for a port-based VoIP solution
Prepared outline, responsibilities and tender parameters
Estimated effort for tender creation
Goal: flexible telephony with one-number concept including mobile phones and remote sites

Apr 2020 - Apr 2020

1 month

Audit Reviewer

ProSiebenSat.1 Media SE

Responsible for the IT content of the audit
Reviewed existing documentation
Evaluated the documents and held final discussions on necessary actions
Audited:
IT governance
Information security strategy management
Access management
Change, problem and incident management processes
System data backup & recovery
IT security

Nov 2019 - Dec 2019

2 months

EMA Documentation Reviewer

Messe Frankfurt GmbH

Checked plausibility and accuracy of alerts/report contacts on data center EMA
Documented and created procedures for system connections

Mar 2019 - Present

6 years 5 months

EMA/ZUKO Systems Tester

Messe Frankfurt GmbH

Performed functional testing and acceptance of intrusion detection (EMA) and access control systems (ZUKO) in several halls
Manually triggered alerts, checked fault signals in the Operation Security Center and followed work instructions
Conducted tests twice a year and documented results in acceptance reports

Feb 2019 - Jul 2020

1 year 6 months

Tender Manager / Demand Manager

T-Systems / Volkswagen Financial Service AG

Managed the client management service tender as a managed service
Analyzed client needs and past strategies for client, mobile device and print management
Created business cases, technical solution concepts and commercial terms
Acted as subproject lead, led status meetings, presentations and workshops
Drafted technical specifications including requirements, QA, audit, compliance, SLA, KPI

Sep 2018 - Present

6 years 11 months

Consultant

Leading connectivity, cyber-defense and virtual networking IT service provider in Germany

Developed an SD-WAN product with requirements:
Dynamic systems from static, heterogeneous networks
Easy integration of new sites and cloud providers
Low hardware needs via virtualization
Minimal installation effort
Central network management
High security
White-label capability

Jun 2018 - Jun 2018

1 month

Firewall Cluster Concept Developer

Leading IT infrastructure and services provider in Germany

Created concept for implementing a firewall cluster
Defined security zones and object structures
Prepared application documents, configuration and operations manuals
Reporting

Nov 2017 - Mar 2019

1 year 5 months

Service Delivery Manager / Service Manager

Operational Services GmbH & Co. KG / Deutsche Telekom

Managed Deutsche Telekom’s smart speaker product through to operation
Analyzed client needs considering Azure and VMware
Developed technical solution concepts and commercial terms in proposals
Acted as subproject lead, led status meetings, presentations and workshops
Wrote service and operations manuals

Feb 2017 - Dec 2017

11 months

Overall Project Manager including Demand Management

Operational Services GmbH & Co. KG / Confidential End Client

Project manager for Industry 4.0 in a large mid-sized company
Analyzed client needs and developed technical solution concepts and commercial terms
Conducted feasibility study of network infrastructure
Created technical project plans to meet requirements
Focused on platform approach, SaaS, security, flexibility, supplier and standard cloud service integration

Nov 2016 - Nov 2016

1 month

Senior Network Consultant

Operational Services GmbH & Co. KG / Confidential End Client

Estimated effort for network design during rollout of 145,000 Office 365 clients worldwide
Gathered client requirements and consolidated technical specs and network loads
Developed migration proposals and network load planning
Integrated cloud services

May 2016 - Oct 2016

6 months

Bid Manager / Demand Manager

Operational Services GmbH & Co. KG

Coordinated technical subprojects
Gathered client requirements and consolidated technical pre-qualification
Developed overall solution proposals
Calculated costs, planned effort and built business cases for the project
Managed approval processes

Feb 2015 - Dec 2015

11 months

Technical Project Manager

Leading international communications company

Designed and planned a room-in-room data center project
Handled security planning and engineering, cooling, HVAC, electrical
Planned network technology
Delivered: secure IT room, climate control, fire detection, suppression system, UPS, modular construction

Nov 2014 - May 2016

1 year 7 months

Consultant & Project Manager

T-Systems International GmbH

Project “Pre-Gate-Parking” for Hamburg Port
Designed and planned comprehensive video surveillance to optimize truck processing
Planned network tech and camera locations including masts
Led technical project implementation

Sep 2013 - Dec 2014

1 year 4 months

Requirements Manager / Demand Manager

Federal Agency – Federal Finance Sector

Drafted specs for data center procurement
Created data center migration plans
Developed building security concept (infrastructure and technology)
Formulated cloud service usage strategy
Designed emergency power and physical protection (UPS, video, access, fire, water)
Implemented BMS for building and access control
Wrote operations manuals and specs
Co-led building security system and access control rollout

Jul 2013 - Aug 2013

2 months

Requirements Manager / Demand Manager

Federal Agency – Federal Finance Sector

Developed telecom concept to replace ISDN phone system (~1500 ports) with SIP, NGN and multiple sites
Defined basics and requirements for telecom system, LAN and SIP lines
Created target concepts and technical requirements for SIP phone system with service center and ACD

Jan 2013 - Jun 2013

6 months

Requirements Manager / Demand Manager

Federal Agency – Federal Finance Sector

Designed a SIP solution architecture including carrier connection, call center and customer site (SIP trunk)
Switched ISDN to IP for ~2.4 million minutes per year
Integrated into high-security network with VPN tunnels and encryption
Deployed redundant SIP converters and location-based service numbers
Wrote technical requirements and led the project

Aug 2012 - Dec 2012

5 months

Project Manager

Federal Agency – Federal Finance Sector

Developed target and feasibility concepts and site analysis for alternative data center locations
Prepared preliminary design for detailed data center planning
Drafted specs for a high-security server room (1.2 kW/m²)
Co-led high-security server room upgrade

Jan 2005 - Dec 2019

15 years

Technical Project Manager / Consultant

Conference on Jewish Material Claims against Germany, Inc.

Ongoing consulting and planning for Layer 2/3 site networking (LAN/MPLS/SD-WAN)
Implemented a central, highly redundant internet access (HA)
Led projects for line delivery adjustments and implementations
Advised on software-defined WANs

Jan 2005 - Dec 2019

15 years

Technical Project Manager / Consultant

Equinet Bank AG / Pareto Securities AS

Consulted and planned Layer 2/3 site networking (LAN/MPLS)
Implemented a central, highly redundant internet access (HA)
Led projects for line delivery adjustments and implementations
Implemented a highly redundant voice connection

Jan 2004 - Dec 2006

3 years

Consultant

Wella AG

Created a high-availability concept for a redundant phone system at the Darmstadt site
Connected to PSTN/ISDN network via two carriers with line- and path-redundant strategy

Technical Project Manager / Consultant

The Nielsen Company

Consulted and planned Layer 3 site networking (MPLS)
Implemented a central, highly redundant internet access (HA)
Provided highly redundant telephone connections for each site
Led on-time line delivery and service launch

Summary

As a graduate industrial engineer, I have very comprehensive and cross-disciplinary know-how (over 20 years) in the complex ICT industry. Since 2001 I have worked closely with well-known carriers in the ICT sector and therefore have solid expertise in site networking, voice integrations, IP/LAN connections, data centers/cloud solutions and the related tender creation.

Planning data centers (HOAI phases 1-9) with live data center relocations
Network infrastructure topics such as WLAN, LAN, WAN, SDWAN, Ethernet networks, NGN
VoIP voice solutions (PBX / PSTN / ALL-IP / encrypted voice)
Building management systems (time, HVAC, fire alarm, video, PNA, EMA)
Security infrastructure
Cloud consulting
Setting up server environments/platforms

To implement these projects effectively and successfully for the customer, IT project control and planning are the most important components.