Thomas Hartung
Project Manager & Tender Manager
Experience
Sep 2023 - Dec 2023
4 monthsProject Manager & Tender Manager
GEA Group AG
- Introduced a cloud-based access control for two sites with about 4000 employees
- Created and aligned project plans and status reports
- Prepared/coordinated initial effort or cost estimates and plans for operational services
- Identified interfaces
- Ensured budget and schedule compliance
- Analyzed potential providers
- Developed and aligned the requirements catalog
- Created an evaluation matrix
- Prepared the tender documents
Jul 2023 - Present
2 years 1 monthProject Manager
Informations Technik Zentrum Bund
- Responsible for the successful delivery of the project
- Created and aligned project plans and status reports with all stakeholders
- Prepared/coordinated initial effort or cost estimates and related operational service plans
- Identified interfaces
- Maintained budget and schedule
- Collaborated with internal departments to drive the project
May 2022 - Jun 2023
1 year 2 monthsTechnical Solution Management / Demand Management
Informations Technik Zentrum Bund
- Prepared proposals for complex requests and solutions
- Created and reviewed feasibility studies for technical solutions with an IT operations focus
- Designed technical solution concepts based on requirements
- Identified deviations from architecture standards and arranged extensions or exceptions
- Coordinated solution designs with service owners
- Prepared/coordinated initial effort or cost estimates and rough plans for operational services
Oct 2021 - Nov 2021
2 monthsAudit Reviewer
ProSiebenSat.1 Media SE
- Responsible for the IT content of the audit
- Reviewed existing documentation
- Evaluated the documents and held final discussions on necessary actions
- Audited:
- IT governance
- Information security strategy management
- Access management
- Change, problem and incident management processes
- System data backup & recovery
- IT security
Mar 2021 - Aug 2021
6 monthsCarve-Out Manager
Operational Services GmbH & Co. KG / T-Systems
- Liaison between client and delivery units
- Coordinated analysis, proposal creation, contracting and project management
- Ensured an operational IT infrastructure for the buyer after a subsidiary spin-off
- Managed systems in multiple data centers: S/4HANA, Proflow, Imagemaster, firewall infrastructure
Oct 2020 - Dec 2022
2 years 3 monthsDemand Manager for CR and NSSR
Operational Services GmbH & Co. KG / T-Systems
- Liaison between client and delivery units
- Prepared proposals for standard change requests (CR) and non-standard service requests (NSSR)
- Coordinated analysis, proposal creation, contracting and implementation through acceptance
- Managed ICT services for health insurers with multiple data centers, ESX platform, ~14,000 virtual and 1100 physical servers, SAP-HANA instances, workplace services and firewall & security
Jul 2020 - Aug 2020
2 monthsService Manager
Operational Services GmbH & Co. KG / Deutsche Telekom
- Liaison between client and delivery units
- Main service contact for Deutsche Telekom’s smart speaker
- Coordinated priority 1/2 incidents, changes and problems
- Conducted service review meetings
Jun 2020 - Jun 2020
1 monthConsultant
Operational Services GmbH & Co. KG for Volkswagen Financial Service AG
- Developed concept and approach for a port-based VoIP solution
- Prepared outline, responsibilities and tender parameters
- Estimated effort for tender creation
- Goal: flexible telephony with one-number concept including mobile phones and remote sites
Apr 2020 - Apr 2020
1 monthAudit Reviewer
ProSiebenSat.1 Media SE
- Responsible for the IT content of the audit
- Reviewed existing documentation
- Evaluated the documents and held final discussions on necessary actions
- Audited:
- IT governance
- Information security strategy management
- Access management
- Change, problem and incident management processes
- System data backup & recovery
- IT security
Nov 2019 - Dec 2019
2 monthsEMA Documentation Reviewer
Messe Frankfurt GmbH
- Checked plausibility and accuracy of alerts/report contacts on data center EMA
- Documented and created procedures for system connections
Mar 2019 - Present
6 years 5 monthsEMA/ZUKO Systems Tester
Messe Frankfurt GmbH
- Performed functional testing and acceptance of intrusion detection (EMA) and access control systems (ZUKO) in several halls
- Manually triggered alerts, checked fault signals in the Operation Security Center and followed work instructions
- Conducted tests twice a year and documented results in acceptance reports
Feb 2019 - Jul 2020
1 year 6 monthsTender Manager / Demand Manager
T-Systems / Volkswagen Financial Service AG
- Managed the client management service tender as a managed service
- Analyzed client needs and past strategies for client, mobile device and print management
- Created business cases, technical solution concepts and commercial terms
- Acted as subproject lead, led status meetings, presentations and workshops
- Drafted technical specifications including requirements, QA, audit, compliance, SLA, KPI
Sep 2018 - Present
6 years 11 monthsConsultant
Leading connectivity, cyber-defense and virtual networking IT service provider in Germany
- Developed an SD-WAN product with requirements:
- Dynamic systems from static, heterogeneous networks
- Easy integration of new sites and cloud providers
- Low hardware needs via virtualization
- Minimal installation effort
- Central network management
- High security
- White-label capability
Jun 2018 - Jun 2018
1 monthFirewall Cluster Concept Developer
Leading IT infrastructure and services provider in Germany
- Created concept for implementing a firewall cluster
- Defined security zones and object structures
- Prepared application documents, configuration and operations manuals
- Reporting
Nov 2017 - Mar 2019
1 year 5 monthsService Delivery Manager / Service Manager
Operational Services GmbH & Co. KG / Deutsche Telekom
- Managed Deutsche Telekom’s smart speaker product through to operation
- Analyzed client needs considering Azure and VMware
- Developed technical solution concepts and commercial terms in proposals
- Acted as subproject lead, led status meetings, presentations and workshops
- Wrote service and operations manuals
Feb 2017 - Dec 2017
11 monthsOverall Project Manager including Demand Management
Operational Services GmbH & Co. KG / Confidential End Client
- Project manager for Industry 4.0 in a large mid-sized company
- Analyzed client needs and developed technical solution concepts and commercial terms
- Conducted feasibility study of network infrastructure
- Created technical project plans to meet requirements
- Focused on platform approach, SaaS, security, flexibility, supplier and standard cloud service integration
Nov 2016 - Nov 2016
1 monthSenior Network Consultant
Operational Services GmbH & Co. KG / Confidential End Client
- Estimated effort for network design during rollout of 145,000 Office 365 clients worldwide
- Gathered client requirements and consolidated technical specs and network loads
- Developed migration proposals and network load planning
- Integrated cloud services
May 2016 - Oct 2016
6 monthsBid Manager / Demand Manager
Operational Services GmbH & Co. KG
- Coordinated technical subprojects
- Gathered client requirements and consolidated technical pre-qualification
- Developed overall solution proposals
- Calculated costs, planned effort and built business cases for the project
- Managed approval processes
Feb 2015 - Dec 2015
11 monthsTechnical Project Manager
Leading international communications company
- Designed and planned a room-in-room data center project
- Handled security planning and engineering, cooling, HVAC, electrical
- Planned network technology
- Delivered: secure IT room, climate control, fire detection, suppression system, UPS, modular construction
Nov 2014 - May 2016
1 year 7 monthsConsultant & Project Manager
T-Systems International GmbH
- Project “Pre-Gate-Parking” for Hamburg Port
- Designed and planned comprehensive video surveillance to optimize truck processing
- Planned network tech and camera locations including masts
- Led technical project implementation
Sep 2013 - Dec 2014
1 year 4 monthsRequirements Manager / Demand Manager
Federal Agency – Federal Finance Sector
- Drafted specs for data center procurement
- Created data center migration plans
- Developed building security concept (infrastructure and technology)
- Formulated cloud service usage strategy
- Designed emergency power and physical protection (UPS, video, access, fire, water)
- Implemented BMS for building and access control
- Wrote operations manuals and specs
- Co-led building security system and access control rollout
Jul 2013 - Aug 2013
2 monthsRequirements Manager / Demand Manager
Federal Agency – Federal Finance Sector
- Developed telecom concept to replace ISDN phone system (~1500 ports) with SIP, NGN and multiple sites
- Defined basics and requirements for telecom system, LAN and SIP lines
- Created target concepts and technical requirements for SIP phone system with service center and ACD
Jan 2013 - Jun 2013
6 monthsRequirements Manager / Demand Manager
Federal Agency – Federal Finance Sector
- Designed a SIP solution architecture including carrier connection, call center and customer site (SIP trunk)
- Switched ISDN to IP for ~2.4 million minutes per year
- Integrated into high-security network with VPN tunnels and encryption
- Deployed redundant SIP converters and location-based service numbers
- Wrote technical requirements and led the project
Aug 2012 - Dec 2012
5 monthsProject Manager
Federal Agency – Federal Finance Sector
- Developed target and feasibility concepts and site analysis for alternative data center locations
- Prepared preliminary design for detailed data center planning
- Drafted specs for a high-security server room (1.2 kW/m²)
- Co-led high-security server room upgrade
Jan 2005 - Dec 2019
15 yearsTechnical Project Manager / Consultant
Conference on Jewish Material Claims against Germany, Inc.
- Ongoing consulting and planning for Layer 2/3 site networking (LAN/MPLS/SD-WAN)
- Implemented a central, highly redundant internet access (HA)
- Led projects for line delivery adjustments and implementations
- Advised on software-defined WANs
Jan 2005 - Dec 2019
15 yearsTechnical Project Manager / Consultant
Equinet Bank AG / Pareto Securities AS
- Consulted and planned Layer 2/3 site networking (LAN/MPLS)
- Implemented a central, highly redundant internet access (HA)
- Led projects for line delivery adjustments and implementations
- Implemented a highly redundant voice connection
Jan 2004 - Dec 2006
3 yearsConsultant
Wella AG
- Created a high-availability concept for a redundant phone system at the Darmstadt site
- Connected to PSTN/ISDN network via two carriers with line- and path-redundant strategy
Technical Project Manager / Consultant
The Nielsen Company
- Consulted and planned Layer 3 site networking (MPLS)
- Implemented a central, highly redundant internet access (HA)
- Provided highly redundant telephone connections for each site
- Led on-time line delivery and service launch
Summary
As a graduate industrial engineer, I have very comprehensive and cross-disciplinary know-how (over 20 years) in the complex ICT industry. Since 2001 I have worked closely with well-known carriers in the ICT sector and therefore have solid expertise in site networking, voice integrations, IP/LAN connections, data centers/cloud solutions and the related tender creation.
- Planning data centers (HOAI phases 1-9) with live data center relocations
- Network infrastructure topics such as WLAN, LAN, WAN, SDWAN, Ethernet networks, NGN
- VoIP voice solutions (PBX / PSTN / ALL-IP / encrypted voice)
- Building management systems (time, HVAC, fire alarm, video, PNA, EMA)
- Security infrastructure
- Cloud consulting
- Setting up server environments/platforms
To implement these projects effectively and successfully for the customer, IT project control and planning are the most important components.
Languages
German
NativeEnglish
Advanced Education
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Dipl.-Wirtsch.-Ing. · Industrial Engineering
Certifications & licenses
DGQ Quality Officer
DGQ
AI Consultant (HC)
ZFU
AI Manager (HC)
ZFU
Professional Scrum Master
scrum.org
REFA Industrial Engineer
REFA Planning and Control / PPS with IT
REFA Process Organizer
Security Manager
Security Clearance SÜ1-G
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