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Torsten Bolte
Program Manager Refactoring
Experience
Aug 2022 - Mar 2025
2 years 8 monthsProgram Manager Refactoring
Astadia (an Amdocs company)
- Lead all program and project management activities for assigned customers around Mainframe modernization offerings
- Project management of Astadia services for Mainframe to Cloud project with German Railway (DB Cargo) and for legal services in Italy
- Project manage execution of proof of concepts and assessments in Legal, Banking, Telecommunications and Automotive for customers globally
- Represent Astadia in delivery, planning, and review contexts
- Guide self-organizing agile development teams to improve structure and dependency management
- Evaluate risks and impediments to success and assist with roadmap and increment planning
- Establish and supervise metrics for key program work and present to leadership, portfolio management and partners
- Tools: Teams, M365, Office365, MS Office, MS Project, Jira, SharePoint, Confluence, Azure DevOps
Feb 2022 - Jul 2022
6 monthsFrankfurt, Germany
Program Manager IT
Eurofiber NGN
Oct 2020 - Present
5 years 4 monthsFrankfurt, Germany
Freelancer
Freelancer
Oct 2020 - Dec 2021
1 year 3 monthsFrankfurt am Main, Germany
Program/Project Management Consultant UCC / Digitalization / BSS
Freelancer
Aug 2019 - Sep 2020
1 year 2 monthsFrankfurt, Germany
Parental leave / Sabbatical
Parental leave / Sabbatical
Jan 2018 - Jul 2019
1 year 7 monthsFrankfurt, Germany
Programme Manager
Modality Systems GmbH
- Program management responsibility (Head of Operations) for Germany focusing on consulting services to Deutsche Telekom accelerating Microsoft O365 business (Digitalization/Workplace 4.0)
- Lead all operational processes including delivery, finance, resourcing, partner and sub-contractor management, and sales support
- Manage Modality Systems service and product delivery to the German market
- Represent Modality Systems in commercial, contractual, delivery, planning, and review contexts
- Manage resourcing internally and with partners, including role definition and recruitment
- Actively introduce and upsell Modality products and services in conjunction with the sales team
- Track and QA delivery to customers focusing on utilization, acceptance, and revenue recognition
- Communicate German market and customer requirements internally and act as customer champion
Mar 2015 - Dec 2017
2 years 10 monthsFrankfurt, Germany
Technical Account Manager / Program Manager
PGi
- Technical account management for PGi's Diamond Accounts in DACH
- Own technology strategy for assigned accounts for PGi products, services, and integrations with Microsoft, Cisco, and leading video solutions
- Manage relationships with technology groups, product management, and service owners at SAP and Novartis
- Support introduction of Modality Systems GmbH to the German market
- Define and align operational processes for Modality Systems GmbH and its delivery partners
- Provide expert opinions and guidance on PGi and partner technologies
- Support implementation by providing insight and support to PMO lead
Nov 2014 - Feb 2015
4 monthsFrankfurt, Germany
Parental leave
Parental leave
Apr 2014 - Feb 2015
11 monthsFrankfurt, Germany
Freelancer
Freelancer
Apr 2014 - Oct 2014
7 monthsFrankfurt, Germany
Strategic Service Delivery Consultant
Confidential
Oct 2012 - Mar 2014
1 year 6 monthsFrankfurt, Germany
Manager Consulting & Support
Orga Systems GmbH
- Program management responsibility for Germany, Austria, and Switzerland (DACH)
- Lead service delivery activities of cross-functional, multi-cultural, and geographically dispersed teams
- Operationally lead first introduction of new Order2Cash product solution (BSS) into the automotive market
- Provide input into all commercial agreements and represent the company in commercial discussions
- Monitor and report program/project activities focusing on time, cost, and quality KPIs
- Identify and create upsell opportunities with customers, product management, and sales
Apr 2012 - Sep 2012
6 monthsFrankfurt, Germany
Strategic Consultant
Public sector - Confidential
Apr 2011 - Mar 2012
1 yearBonn, Germany
Teamlead Operations & Support E-Postbrief
Deutsche Post DHL
- Lead and manage operations and support team for the E-Postbrief solution
- Recruit and develop team members and manage external and internal resources
- Define and implement internal strategy and establish department as a line function
- Interface with customer service, development, test, product management, and sales support
- Introduce and establish ITIL-based support processes
- Optimize operational activities and manage operational subcontractors for VPN and data center infrastructure
Nov 2010 - Mar 2011
5 monthsBonn, Germany
PMO Operations & Support E-Postbrief
Deutsche Post DHL
- Define and plan department strategy, processes, and optimization initiatives
- Establish department-specific reporting and KPIs and drive process implementation
- Manage resource agencies and overall budget control
- Support head of department on resourcing, work package definition, implementation planning, and monitoring
Feb 2010 - Sep 2012
2 years 8 monthsFrankfurt, Germany
Freelancer
Freelancer
Feb 2010 - Oct 2010
9 monthsFrankfurt, Germany
Customer Service & Support Consultant
Public sector - Confidential
Aug 2009 - Jan 2010
6 monthsFrankfurt, Germany
Transfer company for Nortel GmbH under Administration
PEAG GmbH
Sep 2006 - Jul 2009
2 years 11 monthsFrankfurt, Germany
Advisor Operational/Business Support Systems EMEA
Nortel GmbH
- Manage the OSS/BSS Integration Team for Europe, Middle East & Africa
- Customer and partner management responsibility
- Develop, design, cost, price, and project manage implementation of OSS/BSS solutions
- Identify key OSS expertise and define strategic service delivery capabilities
- Evaluate application and service delivery partners
Dec 2005 - Aug 2006
9 monthsFrankfurt, Germany
Manager Operational/Business Support Systems DACH
Nortel Networks Germany
- Manage the OSS/BSS Integration Team for development and implementation of solutions
- Customer, partner, and people management responsibility
Jan 2004 - Nov 2005
1 year 11 monthsFrankfurt, Germany
Technical Account Manager EMEA Technical Support
Nortel Networks Germany
- Network technical support customer management for Germany, Austria, and Switzerland
- Create and maintain NTS cost model for data and optical portfolio
Feb 2003 - Dec 2003
11 monthsFrankfurt, Germany
Advisor Alternative Carrier & Enterprise Technical Support
Nortel Networks Germany
- Customer management for German alternative carrier and enterprise customers
- Manage 24x7 local emergency support (EFLS)
Apr 2002 - Jan 2003
10 monthsFrankfurt, Germany
Manager Alternative Carrier & Enterprise Technical Support
Nortel Networks Germany
- Manage technical support for German alternative carrier and enterprise customers
- Customer and people management responsibility
Nov 2000 - Mar 2002
1 year 5 monthsFrankfurt, Germany
Manager Preside Customer Network Support
Nortel Dasa
- Manage customer network support for network management applications (OSS)
- People management and product support responsibility
Dec 1997 - Oct 2000
2 years 11 monthsFrankfurt, Germany
Support Engineer Magellan Technical Support
Nortel Dasa
- Provide 3rd level support for Tier 1 customer Deutsche Telekom
Summary
Diploma Engineer (FH) Data communications with extensive management and consulting experience for complex software solutions / transformations within different markets
Experienced in customer and partner program/project/engagement management in classical as well as agile environments combined with disciplinary/functional people management.
Strong analytical and strategic skills, team player, adaptable and sensitive to cultural considerations.
Skills
- Customer/program Management
- Account Strategy
- Portfolio Definition And Management
- Customer Relationship Management
- Project- And Risk Management (Waterfall/agile)
- Solution Development
- Budget Responsibility
- Board Reporting
- Contract/sla Negotiation
- Project/contract Monitoring And Financial Reporting
- People And Partner Management
Market Experience
- Telecommunication (Data / Fiber)
- Logistics - Saas
- Automotive (Crm / Mainframe)
- Software (Ucc)
- Pharma (Ucc)
- Banking (Wan / Mainframe)
- Air Traffic Control (Wan)
- Transportation Railway (Mainframe Modernization)
Languages
German
NativeEnglish
AdvancedEducation
Oct 1993 - Sep 1997
FH Wolfenbüttel
Diploma Engineer (FH) · Communications engineering · Wolfenbüttel, Germany
Certifications & licenses
ITIL Foundation V3
PMI Project Management Professional (PMP Certification)
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