Torsten Bolte - Program Manager Refactoring

Q: Where is Torsten based?

Torsten is based in Frankfurt am Main, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Torsten speak?

Torsten speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Torsten have?

Torsten has at least 28 years of experience. During this time, Torsten has worked in at least 22 different roles and for 15 different companies . The average length of individual experience is 1 year and 2 months . Note that Torsten may not have shared all experience and actually has more experience.

Q: What is Torsten's latest experience?

Torsten's most recent position is Program Manager Refactoring at Astadia (an Amdocs company) .

Q: What companies has Torsten worked for in recent years?

In recent years, Torsten has worked for Astadia (an Amdocs company) , Eurofiber NGN , and Freelancer .

Q: Which industries is Torsten most experienced in?

Torsten is most experienced in industries like Telecommunication , Information Technology (IT) , and Automotive . Torsten also has some experience in Banking and Finance , Transportation and Logistics , and Government and Public Administration .

Q: Which business areas is Torsten most experienced in?

Torsten is most experienced in business areas like Information Technology (IT) , Project Management , and Customer Service . Torsten also has some experience in Operations , Sales , and Finance .

Q: Which industries has Torsten worked in recently?

Torsten has recently worked in industries like Telecommunication , Automotive , and Banking and Finance .

Q: Which business areas has Torsten worked in recently?

Torsten has recently worked in business areas like Information Technology (IT) and Project Management .

Recommended expert

Frankfurt am Main, Germany

Experience

Aug 2022 - Mar 2025

2 years 8 months

Program Manager Refactoring

Astadia (an Amdocs company)

Lead all program and project management activities for assigned customers around Mainframe modernization offerings
Project management of Astadia services for Mainframe to Cloud project with German Railway (DB Cargo) and for legal services in Italy
Project manage execution of proof of concepts and assessments in Legal, Banking, Telecommunications and Automotive for customers globally
Represent Astadia in delivery, planning, and review contexts
Guide self-organizing agile development teams to improve structure and dependency management
Evaluate risks and impediments to success and assist with roadmap and increment planning
Establish and supervise metrics for key program work and present to leadership, portfolio management and partners
Tools: Teams, M365, Office365, MS Office, MS Project, Jira, SharePoint, Confluence, Azure DevOps

Feb 2022 - Jul 2022

6 months

Frankfurt, Germany

Program Manager IT

Eurofiber NGN

Oct 2020 - Present

5 years 6 months

Frankfurt, Germany

Freelancer

Oct 2020 - Dec 2021

1 year 3 months

Frankfurt am Main, Germany

Program/Project Management Consultant UCC / Digitalization / BSS

Freelancer

Aug 2019 - Sep 2020

1 year 2 months

Frankfurt, Germany

Parental leave / Sabbatical

Jan 2018 - Jul 2019

1 year 7 months

Frankfurt, Germany

Programme Manager

Modality Systems GmbH

Program management responsibility (Head of Operations) for Germany focusing on consulting services to Deutsche Telekom accelerating Microsoft O365 business (Digitalization/Workplace 4.0)
Lead all operational processes including delivery, finance, resourcing, partner and sub-contractor management, and sales support
Manage Modality Systems service and product delivery to the German market
Represent Modality Systems in commercial, contractual, delivery, planning, and review contexts
Manage resourcing internally and with partners, including role definition and recruitment
Actively introduce and upsell Modality products and services in conjunction with the sales team
Track and QA delivery to customers focusing on utilization, acceptance, and revenue recognition
Communicate German market and customer requirements internally and act as customer champion

Mar 2015 - Dec 2017

2 years 10 months

Frankfurt, Germany

Technical Account Manager / Program Manager

PGi

Technical account management for PGi's Diamond Accounts in DACH
Own technology strategy for assigned accounts for PGi products, services, and integrations with Microsoft, Cisco, and leading video solutions
Manage relationships with technology groups, product management, and service owners at SAP and Novartis
Support introduction of Modality Systems GmbH to the German market
Define and align operational processes for Modality Systems GmbH and its delivery partners
Provide expert opinions and guidance on PGi and partner technologies
Support implementation by providing insight and support to PMO lead

Nov 2014 - Feb 2015

4 months

Frankfurt, Germany

Parental leave

Apr 2014 - Feb 2015

11 months

Frankfurt, Germany

Freelancer

Apr 2014 - Oct 2014

7 months

Frankfurt, Germany

Strategic Service Delivery Consultant

Confidential

Oct 2012 - Mar 2014

1 year 6 months

Frankfurt, Germany

Manager Consulting & Support

Orga Systems GmbH

Program management responsibility for Germany, Austria, and Switzerland (DACH)
Lead service delivery activities of cross-functional, multi-cultural, and geographically dispersed teams
Operationally lead first introduction of new Order2Cash product solution (BSS) into the automotive market
Provide input into all commercial agreements and represent the company in commercial discussions
Monitor and report program/project activities focusing on time, cost, and quality KPIs
Identify and create upsell opportunities with customers, product management, and sales

Apr 2012 - Sep 2012

6 months

Frankfurt, Germany

Strategic Consultant

Public sector - Confidential

Apr 2011 - Mar 2012

1 year

Bonn, Germany

Teamlead Operations & Support E-Postbrief

Deutsche Post DHL

Lead and manage operations and support team for the E-Postbrief solution
Recruit and develop team members and manage external and internal resources
Define and implement internal strategy and establish department as a line function
Interface with customer service, development, test, product management, and sales support
Introduce and establish ITIL-based support processes
Optimize operational activities and manage operational subcontractors for VPN and data center infrastructure

Nov 2010 - Mar 2011

5 months

Bonn, Germany

PMO Operations & Support E-Postbrief

Deutsche Post DHL

Define and plan department strategy, processes, and optimization initiatives
Establish department-specific reporting and KPIs and drive process implementation
Manage resource agencies and overall budget control
Support head of department on resourcing, work package definition, implementation planning, and monitoring

Feb 2010 - Sep 2012

2 years 8 months

Frankfurt, Germany

Freelancer

Feb 2010 - Oct 2010

9 months

Frankfurt, Germany

Customer Service & Support Consultant

Public sector - Confidential

Aug 2009 - Jan 2010

6 months

Frankfurt, Germany

Transfer company for Nortel GmbH under Administration

PEAG GmbH

Sep 2006 - Jul 2009

2 years 11 months

Frankfurt, Germany

Advisor Operational/Business Support Systems EMEA

Nortel GmbH

Manage the OSS/BSS Integration Team for Europe, Middle East & Africa
Customer and partner management responsibility
Develop, design, cost, price, and project manage implementation of OSS/BSS solutions
Identify key OSS expertise and define strategic service delivery capabilities
Evaluate application and service delivery partners

Dec 2005 - Aug 2006

9 months

Frankfurt, Germany

Manager Operational/Business Support Systems DACH

Nortel Networks Germany

Manage the OSS/BSS Integration Team for development and implementation of solutions
Customer, partner, and people management responsibility

Jan 2004 - Nov 2005

1 year 11 months

Frankfurt, Germany

Technical Account Manager EMEA Technical Support

Nortel Networks Germany

Network technical support customer management for Germany, Austria, and Switzerland
Create and maintain NTS cost model for data and optical portfolio

Feb 2003 - Dec 2003

11 months

Frankfurt, Germany

Advisor Alternative Carrier & Enterprise Technical Support

Nortel Networks Germany

Customer management for German alternative carrier and enterprise customers
Manage 24x7 local emergency support (EFLS)

Apr 2002 - Jan 2003

10 months

Frankfurt, Germany

Manager Alternative Carrier & Enterprise Technical Support

Nortel Networks Germany

Manage technical support for German alternative carrier and enterprise customers
Customer and people management responsibility

Nov 2000 - Mar 2002

1 year 5 months

Frankfurt, Germany

Manager Preside Customer Network Support

Nortel Dasa

Manage customer network support for network management applications (OSS)
People management and product support responsibility

Dec 1997 - Oct 2000

2 years 11 months

Frankfurt, Germany

Support Engineer Magellan Technical Support

Nortel Dasa

Provide 3rd level support for Tier 1 customer Deutsche Telekom

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Telecommunication (18 years), Information Technology (8.5 years), Automotive (4 years), Banking and Finance (2.5 years), Transportation (1.5 years), and Government and Administration (1 year).

Telecommunication

Information Technology

Automotive

Banking and Finance

Transportation

Government and Administration

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (16 years), Project Management (14 years), Customer Service (12.5 years), Operations (4.5 years), Sales (3 years), and Finance (2 years).

Information Technology

Project Management

Customer Service

Operations

Sales

Finance

Summary

Diploma Engineer (FH) Data communications with extensive management and consulting experience for complex software solutions / transformations within different markets

Experienced in customer and partner program/project/engagement management in classical as well as agile environments combined with disciplinary/functional people management.

Strong analytical and strategic skills, team player, adaptable and sensitive to cultural considerations.

Skills

Customer/program Management
Account Strategy
Portfolio Definition And Management
Customer Relationship Management
Project- And Risk Management (Waterfall/agile)
Solution Development
Budget Responsibility
Board Reporting
Contract/sla Negotiation
Project/contract Monitoring And Financial Reporting
People And Partner Management

Market Experience

Telecommunication (Data / Fiber)
Logistics - Saas
Automotive (Crm / Mainframe)
Software (Ucc)
Pharma (Ucc)
Banking (Wan / Mainframe)
Air Traffic Control (Wan)
Transportation Railway (Mainframe Modernization)

Languages

German

Native

English

Advanced

Education

Oct 1993 - Sep 1997

FH Wolfenbüttel

Diploma Engineer (FH) · Communications engineering · Wolfenbüttel, Germany

Certifications & licenses

ITIL Foundation V3

PMI Project Management Professional (PMP Certification)

Profile

Created

September 2025

Last Update

October 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Torsten based?

Torsten is based in Frankfurt am Main, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Torsten speak?

Torsten speaks the following languages: German (Native), English (Advanced).

How many years of experience does Torsten have?

Torsten has at least 28 years of experience. During this time, Torsten has worked in at least 22 different roles and for 15 different companies. The average length of individual experience is 1 year and 2 months. Note that Torsten may not have shared all experience and actually has more experience.

What roles would Torsten be best suited for?

Based on recent experience, Torsten would be well-suited for roles such as: Program Manager Refactoring, Program Manager IT, Freelancer.

What is Torsten's latest experience?

Torsten's most recent position is Program Manager Refactoring at Astadia (an Amdocs company).

What companies has Torsten worked for in recent years?

In recent years, Torsten has worked for Astadia (an Amdocs company), Eurofiber NGN, and Freelancer.

Which industries is Torsten most experienced in?

Torsten is most experienced in industries like Telecommunication, Information Technology (IT), and Automotive. Torsten also has some experience in Banking and Finance, Transportation and Logistics, and Government and Public Administration.

Which business areas is Torsten most experienced in?

Torsten is most experienced in business areas like Information Technology (IT), Project Management, and Customer Service. Torsten also has some experience in Operations, Sales, and Finance.

Which industries has Torsten worked in recently?

Torsten has recently worked in industries like Telecommunication, Automotive, and Banking and Finance.

Which business areas has Torsten worked in recently?

Torsten has recently worked in business areas like Information Technology (IT) and Project Management.

What is Torsten's education?

Torsten holds a Bachelor in Communications engineering from FH Wolfenbüttel.

Does Torsten have any certificates?

Torsten has 2 certificates. These include: ITIL Foundation V3 and PMI Project Management Professional (PMP Certification).

What is the availability of Torsten?

Torsten is immediately available part-time for suitable projects.

What is the rate of Torsten?

Torsten's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.