Joachim (B.) Auster
Project Manager HubSpot, Tracking + Analytics Expert
Project Manager HubSpot, Tracking + Analytics Expert
Schweizer Post
- Developed a tracking concept for Google Tag Manager and Google Analytics, including data layer, events, triggers and reporting
- Managed the project team of developers, designers and performance specialists
- Acted as the communication interface between stakeholders and digital departments
Digital Business Analyst, Digitalization
Major Bank
- Created a market comparison of mobile authentication providers
- Conducted as-is analyses based on customer and change management requirements
- Developed detailed business analyses and technical documentation
- Designed and presented implementation concepts, including standardizing transactions into four risk levels (PSD2)
- Created use cases, UML diagrams and user flow charts for login variants, transaction signing and device binding
- Goal: reduce onboarding time from 2–3 days to 10–15 minutes
- Project halted before completion due to strategic realignment of the retail business
Excel Expert, Business Analyst, Digitalization
Solar Company
- Designed and implemented an Excel tool for consolidated invoice auditing and controlling of solar installations in Germany and Italy
- Developed billing processes and audit methods
- Created input forms, master data and control boards
- Validated energy volumes, billing and cash flows considering different tariffs and legal requirements
- Generated individual and consolidated reports per installation
- Outcome: reduced monthly controlling effort from 40 hours to 1 hour
Business Analyst
Bank
- Drafted a functional specification to replace existing software with the new core banking system
- Analyzed, structured and refined existing requirements, represented as use cases with UML diagrams
- Documented claims department requirements in Confluence
- Conducted software tests and created a test case matrix
- Transferred knowledge to internal staff
- Project canceled due to unmet expectations of the core banking system vendor
Test Manager and Release Manager
Bank
- Coordinated and communicated user acceptance tests (UAT) between the service provider and the bank
- Managed the consolidated defect list for UAT and production
- Held and established status and defect calls
- Coordinated and documented releases in Jira
- Handled internal alignments on change requests, issues and incidents
- Member of the Joint Steering Group and Production Taskforce
- Project canceled due to unmet expectations of the selected payment processing vendor
Digital Business Analyst
Online Broker Major Bank
- Created requirements and business requirement descriptions based on Jira items
- Conducted tests on responsive devices
- Coordinated regression tests and user acceptance tests (UAT)
- Produced the operations manual
- Prepared for go-live
- Result: successful website relaunch in December
Business Analyst
Major Bank
- Developed business requirement descriptions (BRD) for systems and processes like online product applications and document management
- Integrated WebID Solutions’ video identification into the process
- Designed process chains for online application routes
- Created test case matrices and coordinated tests (regression, UAT, end-to-end)
- Prepared operations manuals and go-live readiness
- Result: reduced onboarding time from 3 business days to 10–15 minutes
Business Analyst
Major Bank
- Developed roadmaps to establish SLAs with a focus on the customer process perspective
- Analyzed and selected tools for performance measurement
- Acted as the communication link and tracked governance issues
- Created and maintained functional landscapes and application management documentation
- Project canceled due to strategic changes after a department head transition
Business Analyst
Major Bank
- Designed concepts to implement the French Financial Transaction Tax (FFTT)
- Developed product matrices for relevant transactions
- Managed and tracked open issues and test case matrices
- Coordinated between business units, IT and vendors
- Outcome: first FFTT filing to France delivered on time in a record 4 months
Business Analyst
Major Bank
- Built test case matrices and an Access database to manage annual tax certificate disposals (JSTB)
- Created Excel tools to speed up test case validation
- Analyzed data and drafted test flow descriptions
- Supported the business unit during the Dresdner Bank and Commerzbank merger
- Result: successful annual tax settlements for 2010 and 2011
Senior Business Analyst and Project Manager with more than 15 years of experience in the financial services industry. Specialized in requirements analysis, digitalization of business processes and implementation of regulatory requirements. Joachim Auster supports projects from the initial concept phase to successful go-live and ensures a seamless implementation. Certified Product Owner (PSPO) and Scrum Master (PSM) with a focus on agile project management and business analysis.
Digitalization and Business Analysis
As a Senior Business Analyst, Mr. Auster takes on, oversees and manages all relevant activities. From analyzing requirements, comparing market options, designing solution proposals, presenting results and interim findings, testing, to go-live and successful operational launch.
Mr. Auster has extensive hands-on experience in classic, agile and hybrid project environments as a foundation for the best possible delivery. He is certified as a Professional Scrum Master (PSM) and Professional Scrum Product Owner (PSPO). He has worked with agile tools like Jira and Confluence in almost all projects.
During the implementation and testing phase, Mr. Auster plans, delegates, monitors and manages the full range of testing activities and tasks reliably and transparently. This includes creating and developing test case matrices (including test case and test flow descriptions), adapting schedules based on test results and progress, initiating all necessary actions (e.g. escalation, training) for issues (bug tracking), and reporting (analysis, documentation, reporting). Mr. Auster is ISTQB (CTFL) certified in testing.
For go-live and operational launch, Mr. Auster centrally verifies that all required systems and interfaces are available. He prepares the operations manual and necessary training for the operational launch.
FH Schmalkalden
Finance Specialist · Germany
IHK Frankfurt/Main
Data Processing Clerk · Germany
Professional Product Owner
Professional Scrum Master
ISTQB Certified Tester CTFL
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