Recommended expert

Jan Heinemann

Project Manager Digital Services & Touchpoints

Jan Heinemann
Hanover, Germany

Experience

Dec 2023 - Jan 2025
1 year 2 months

Project Manager Digital Services & Touchpoints

Allianz SE

  • End-to-end responsibility for the relaunch of the service section
  • Leading a squad (15 people) made up of developers, UX, user research, business analysts, etc.
  • Requirements analysis, alignment with internal and external stakeholders, C-level management
  • Development of additional digital products and services for a best-in-class digital customer interaction
  • Collaboration with cross-functional teams and management of features and the backlog
Mar 2023 - Dec 2023
10 months

Product Owner X-CHOICE Inbound

Telefónica - O2

  • Development of AI models for delivering NBA-NBO recommendations for inbound channels
  • Support for integrating the recommendations into CSS and in the CSS agents' frontend
  • Support for other B2C squads to optimize customer outreach and service processes
  • Support for the permission squad in creating business cases for various committees
  • Requirements analysis & stakeholder management for alignment with departments and management
Oct 2022 - Mar 2023
6 months

Product Owner X-CHOICE Outbound

Telefónica - O2

  • Development of AI models for delivering NBA-NBO recommendations for outbound channels
  • Execution of the project in fast-track mode for action types X-Sell I@H & upsell
  • Requirements analysis & stakeholder management for alignment with departments and management
Oct 2020 - Jul 2022
1 year 10 months

Project Manager Business Development & Transformation / Customer Experience Management

goldgas

  • Product Owner for developing a service portal and relaunching the website/webshops
  • Close collaboration with customer service to improve the agents' frontend of the CRM system
  • End-to-end definition of customer and service processes, including incident management
  • Collaboration with internal stakeholders and coordination of external service providers
  • Development and implementation of test concepts/scenarios and business cases
Mar 2019 - Sep 2020
1 year 7 months

Product Owner CRM & Customer Experience

SIGNAL IDUNA

  • Product Owner for the relaunch of the service section and data-driven sales management
  • End-to-end responsibility for developing data-driven digital products and services
  • Development of customer journeys and a service blueprint to digitize service processes
  • Interim lead of the UX chapter (13 UX strategists) and development of UX capabilities in the company
  • Close collaboration with other departments and stakeholders (IT, legal, brand, customer service, etc.)
Mar 2016 - Jul 2018
2 years 5 months

Team Lead Strategy & Performance

United Digital Group

Oct 2013 - Feb 2016
2 years 5 months

Senior Digital & Innovation Strategist

Torben, Lucie and the Yellow Danger

Aug 2011 - Sep 2013
2 years 2 months

Creative Planner

McCann Erickson

Skills

  • Agile Methods
  • Ai & Machine Learning
  • Analytics & Reporting
  • Business Analysis
  • Cms
  • Crm & Marketing Automation
  • Customer Experience Management
  • Customer Service Mapping
  • Digital Product Development
  • Digital Service Development
  • Digital Strategy
  • Product Ownership
  • Service & User Journey Mapping
  • Software Development
  • Stakeholder Management
  • Transformation Management

Languages

German
Native
English
Advanced

Certifications & licenses

Professional Scrum Product Owner I (PSPO I)

1&1

Profile

Created
Last Update
Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions

Frequently asked questions

Do you have questions? Here you can find further information.

Where is Jan based?

Jan is based in Hanover, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Jan speak?

Jan speaks the following languages: German (Native), English (Advanced).

How many years of experience does Jan have?

Jan has at least 12 years of experience. During this time, Jan has worked in at least 8 different roles and for 7 different companies. The average length of individual experience is 1 year and 6 months. Note that Jan may not have shared all experience and actually has more experience.

What roles would Jan be best suited for?

Based on recent experience, Jan would be well-suited for roles such as: Project Manager Digital Services & Touchpoints, Product Owner X-CHOICE Inbound, Product Owner X-CHOICE Outbound.

What is Jan's latest experience?

Jan's most recent position is Project Manager Digital Services & Touchpoints at Allianz SE.

What companies has Jan worked for in recent years?

In recent years, Jan has worked for Allianz SE, Telefónica - O2, and goldgas.

Which industries is Jan most experienced in?

Jan is most experienced in industries like Advertising, Insurance, Media, and Entertainment and Publishing. Jan also has some experience in Utility Services and Telecommunication.

Which business areas is Jan most experienced in?

Jan is most experienced in business areas like Marketing, Product Development, and Strategy and Planning. Jan also has some experience in Customer Service, Project Management, and Business Intelligence.

Which industries has Jan worked in recently?

Jan has recently worked in industries like Utility Services, Telecommunication, and Insurance.

Which business areas has Jan worked in recently?

Jan has recently worked in business areas like Product Development, Project Management, and Customer Service.

Does Jan have any certificates?

Jan has 1 certificate: Professional Scrum Product Owner I (PSPO I).

What is the availability of Jan?

Jan is immediately available full-time for suitable projects.

What is the rate of Jan?

Jan's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Jan?

To hire Jan, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000
750
500
250
Market avg: 770-930 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Similar Freelancers

Discover other experts with similar qualifications and experience

Bertrand Rothen
Bertrand Rothen
Verified Expert
View profile
Malte Lohrberg
Malte Lohrberg
Verified Expert
View profile
Lukas Sontheimer
Lukas Sontheimer
Verified Expert
View profile
Christian West
Christian West
Verified Expert
View profile
Marcus Domes
Marcus Domes
Verified Expert
View profile
Timo Daedrich
Timo Daedrich
Verified Expert
View profile
Christian Golecki
Christian Golecki
Verified Expert
View profile
Finn Röder
Finn Röder
Verified Expert
View profile
Andre Kholodov
Andre Kholodov
Verified Expert
View profile
René Pfisterer
René Pfisterer
Verified Expert
View profile
Thomas Büdinger
Thomas Büdinger
Verified Expert
View profile
Noël Lohrey
Noël Lohrey
Verified Expert
View profile

Experts recently working on similar projects

Freelancers with hands-on experience in comparable project as a Project Manager Digital Services & Touchpoints

Avatar placeholder
Thomas Sternkopf
Lecturer/Trainer
View Profile
Avatar placeholder
Eyüp Zengin
IT Project Manager in Real Estate IT
View Profile
Avatar placeholder
Ole Himmel
Manager Post Merger Integration, Process Management and Digitalization (Software)
View Profile
Avatar placeholder
Yashar Sadeghi
Managing Director/Consultant
View Profile
Avatar placeholder
Philipp Scholl
Process Manager – M365 Dynamics CE / CJI Marketing
View Profile
Avatar placeholder
Patrick Mester
Product Owner
View Profile
Avatar placeholder
Fabian Oechsner
Head of Product / Product Owner
View Profile
Avatar placeholder
Matthias Bullmahn
Interim Change Manager
View Profile
Avatar placeholder
Artur Schmalz
Marketing Consultant // Strategy & Campaigning
View Profile
Avatar placeholder
Felix Maas
AI Trainer
View Profile
Avatar placeholder
Bea Wesemann
Consultant / PMO
View Profile
Avatar placeholder
Alexander Vitanyi
Product Owner
View Profile
Avatar placeholder
Samet Polat
Technical Product Owner & Rollout Manager
View Profile

Nearby freelancers

Professionals working in or nearby Hanover, Germany  

Avatar placeholder
Boris Hoeflich
Head of Product Management
View Profile
Avatar placeholder
Michael Fuhrmann
SAP-Security & Authorization Consultant
View Profile
Avatar placeholder
Arnav Sarkar
Scientific Assistant (HIWI)
View Profile
Avatar placeholder
Paul Dragos
Test manager in a transformation project for a large client in the logistics sector
View Profile
Avatar placeholder
Volker Arth
Founder
View Profile
Avatar placeholder
Enrique Carrillo
AI – Automation Senior Analyst/ Developer
View Profile
Avatar placeholder
Mark Karasira
Fractional CMO: Strategy, AI Workflows & High-End Marketing
View Profile
Avatar placeholder
Steffen Löschner
Consulting Assignment: Process Analysis and Efficiency Improvement
View Profile
Avatar placeholder
Hakan Ersu
Marketing & Sales Expert
View Profile
Avatar placeholder
Jonas Dittrich
CEO
View Profile
Avatar placeholder
Thomas Töpsch
Head of Product & Software
View Profile
Avatar placeholder
Matthias Baumann
Senior Software Developer and Software Architect
View Profile