Jan Petrasch
Operational Readiness / Migration Lead
Experience
Operational Readiness / Migration Lead
Worldline
Migration of SEPA direct debits, credit transfers & cards clearing to Worldline’s internal platform as part of the outsourcing contract
Definition of the MIGR strategy
Mobilization of the community (300+ experts within the client & Worldline)
Creation of the MIGR runbook (100+ workshops)
Close collaboration with upstream project streams: BUILD & TEST, and operations teams
Setup of the governance framework, capacity management & reporting
100% of SEPA DD, CT & CC transaction traffic migrated (7 months)
~80 migrations carried out with a 70% success ratio (“first-time right”)
Established technical & manual PROD monitoring
Implemented a “Fast-Track” incident management process in MIGR & hypercare phases
Set up 20+ exception handling processes
Conducted trainings
Implemented SLAs & billing
Project / Taskforce Lead
Worldline
Mobilization of the task force of 10 external consultants & all relevant internal areas (1st to 3rd line of defense)
Management of the analysis and mapping of requirements to documents (policies, processes, procedures)
Majority of mapping/documentation classified as “met” or “partially met”
Creation of the action plan for implementing corrective actions for identified issues
Tracking implementation and reporting on progress
Program Manager
Worldline
Insourcing of software development, architecture improvement, optimization of end-to-end service delivery (architecture, processes, organization)
Upgrade of the master agreement with the exclusive development partner
Definition of the insourcing strategy for five core teams
Execution of the as-is analysis of the current state of the core platform
Annex of the contract negotiated and signed
Definition of the recruitment strategy and approach for knowledge transfer
Onboarding of nearshore & offshore teams
Identification of 40+ improvement proposals
Test & Cutover Lead
Worldline
Development of the test concept and onboarding of 100+ employees from the back-office outsourcing partner
Onboarding of the core test team & mobilization of the test community
Coordination of test activities, defect management & reporting
Creation of the cutover concept
Execution of the dress rehearsals
Support in designing BCM processes
Successful big-bang go-live
Procurement of new high-volume scanners, fax machines and PCs and integration into Worldline’s infrastructure and network & connection to the client’s mainframe
Integration of new staff in Worldline outsourcing partner
EoY Closure Project Manager
Avaloq
Preparation of the year-end closing in the Avaloq core banking system from a business & technical perspective
Resolution of critical incidents from the big-bang migration
Creation of the EoY runbook
Mobilization of SMEs / experts
Setup of the control center & reporting
Clean execution of the EoY closing
All EoY-related documents for end customers and private banks were successfully generated
All business checks executed successfully
Project Manager
Axis
Assess the current state of back and front office (IT, processes, organization, controls, KPIs / SLAs, complaints)
Identify improvement opportunities to boost efficiency and increase customer satisfaction
Reduced 35+ staff in the near-shore center by automating processes (NICE RPA & parsing technology)
Implemented quick wins in document management
Optimized the number of back-office locations in the UK
Project Manager
Axis Banco Santander Corporate
Defined requirements for card fraud management
Designed the proof of concept
Handed over the prototype to the dev team
Defined reporting templates
Successfully tested data imports and processing from pilot foreign locations
Sr Business Consultant
Capgemini
Analyzed the current go-to-market strategy & marketing mix
Defined requirements for SAP (CRM, Mobile Sales, BW) & Adobe Forms
Implemented delivery KPIs
Introduced the digital toolbox for sales
Rolled out a new sales model
Implemented three SAP modules (CRM, Mobile Sales, BW) & Adobe Forms
Implemented new service quality KPIs
Product Manager
Adecco Group
Product management for all Adecco business units & external clients worldwide
Implementation and migration projects
Harmonized requirements
Supported strategic projects
Led the business analysts
Set up the architecture board
Managed the development pipeline
Accelerated mock-up designs
Onboarded business units outside the EU
Launched the product innovation stream
Project Manager
Adecco
Implemented the corporate operations platform
Rolled out the platform in the Czech Republic and coordinated the implementation in neighboring countries
Connected to the XPERT assessment tool
Integrated into local websites
Platform went live for all 30+ branches including all core functions
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Banking and Finance (8 years), Information Technology (7 years), and Professional Services (6 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (11.5 years), Project Management (11.5 years), Operations (5 years), Quality Assurance (2 years), Marketing (2 years), and Sales (2 years).
Summary
Experienced expert in digital transformation at the interface of business and IT. As an execution-driven leader, I mobilize expert communities and work hands-on, using AI and common sense. I am a team player, experienced in leading multicultural, multilingual teams with an always positive attitude and a “making things happen” philosophy.
Skills
Leadership
Program / Project Management
Business Transformation
Management Consulting
Operational Excellence
It System Implementation / Migration
Ai / Rpa / Process Improvement
Payments / Card Business
Securities Business / Asset Management
Compliance / Regulatory
Task Force / Interim Management
Safe / Scrum / Pi Planning
Cppm
Kanban
Devops
Ci/cd
Pmi / Pmp
Itil
Waterfall
V-model
Test Automation
Gdpr
Test Data Management
Migration To Safe / Agile Approach
Crowd Testing
Microsoft 365 (Excel, Powerpoint, Word, Onenote, Teams, Sharepoint)
Google Workspace
Surveymonkey
Google Forms
Microsoft Copilot
Google Gemini
Notebooklm
Nice Rpa
Gamma
Jira
Confluence (Incl. Draw.io)
Servicenow
Miro
Planview
Teamtrainer
Slack
Xray
Alm
Tricentis Tosca
Remedy
Spiratest
Micro Focus Uft
Sap R/3
Sap Crm (Online)
Sap Mobile Sales
Sap Business Warehouse
Bank Analyzer / Smart Afi
Readsoft
Simpleocr
Languages
Education
University of Wales, Wrexham
Faculty of Business Administration · Wrexham, United Kingdom
Technical University, Liberec
Diploma Engineer · Faculty of Business Administration · Liberec, Czech Republic
Certifications & licenses
Move-to-Cloud Basics
SAFe Practitioner
Scrum Master
ASQP CPPM / Certified Professional For Project Management
ISTQB / Certified Tester Foundation Level
Avaloq Foundation
ITIL
Profile
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